Genesco

Handle inbound customer calls, resolve issues, provide product and policy information, document interactions, and meet performance goals. | At least 1 year of customer service experience, strong communication and problem-solving skills, ability to work remotely, and basic computer proficiency. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on delivering trendy and personalized shopping experiences. We pride ourselves on fostering a supportive and dynamic work environment that encourages growth and innovation. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in providing exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience. The role offers an opportunity to develop your communication skills and potentially transition into a permanent position based on your performance. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers about promotions and policies. - You will document customer interactions thoroughly in the system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics and customer satisfaction goals. - You will adapt to changing processes and product updates quickly. - You will maintain a positive and patient attitude in all customer interactions. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You bring excellent verbal communication and active listening skills. - You bring the ability to work independently in a remote environment. - You bring strong problem-solving skills and attention to detail. - You bring basic computer proficiency and the ability to learn new software quickly. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with CRM systems and call center technologies. - Bilingual abilities, especially in Spanish. - Previous experience working in a remote or home-based role. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco and its brands. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your application through our careers page at www.genesco.com/careers or send your resume and cover letter to recruitment@genesco.com. We look forward to hearing from you!

Handle inbound customer inquiries via chat, assist with product and order information, resolve issues, and maintain accurate records. | At least 1 year of customer service or chat support experience, strong written communication, multitasking ability, and comfort with remote work. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will meet or exceed performance metrics and quality standards. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess excellent written communication skills with strong attention to detail. - You are comfortable using multiple computer systems and chat platforms simultaneously. - You have the ability to multitask and manage time effectively in a remote work environment. - You demonstrate a customer-focused attitude and problem-solving skills. Bonus Points If You Have: - Experience working in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience in a remote or work-from-home role. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? Please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to welcoming you to the Journeys team!

Provide timely and professional chat support to customers, resolving inquiries and issues to enhance their shopping experience. | At least 1 year of customer service or chat support experience, strong written communication skills, proficiency with chat platforms and CRM software, and ability to work effectively in a remote environment. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand’s values and enhancing the overall shopping experience. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and support the team during peak periods. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess strong written communication skills with attention to detail. - You are comfortable using chat platforms and CRM software. - You demonstrate problem-solving abilities and patience in handling customer concerns. - You have the ability to multitask and manage time effectively in a remote work environment. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous remote work experience. - Bilingual language skills. What We Offer: - We offer flexible work-from-home arrangements. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team culture. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer calls, provide product information, resolve issues, document interactions, collaborate with team, and meet performance standards. | Minimum 1 year customer service experience, strong communication skills, ability to work remotely, proficiency with CRM and computer applications. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries and providing timely, accurate assistance. This work-from-home position offers an opportunity to contribute to the customer experience during peak seasons with the potential for permanent employment. What You'll Do: - You will manage inbound customer calls, addressing questions and concerns with professionalism and empathy. - You will provide product information, order status updates, and resolve issues efficiently. - You will document customer interactions accurately in the system. - You will collaborate with team members and supervisors to ensure customer satisfaction. - You will adhere to company policies and procedures while maintaining a positive attitude. - You will identify opportunities to improve customer experience and escalate issues when necessary. - You will meet performance metrics and quality standards consistently. What You Bring: - Minimum of 1 year experience in customer service or phone support roles. - Strong communication skills, both verbal and written. - Ability to work independently in a remote environment. - Proficiency with basic computer applications and CRM systems. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Bilingual abilities. - Experience working in a seasonal or contract role. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive team culture. - We offer opportunities for career growth within Genesco. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Provide exceptional customer service through online chat by responding to inquiries, resolving issues, and supporting order processes during peak seasons. | At least 1 year of customer service or chat support experience, excellent written communication skills, ability to multitask in a remote environment, and a positive customer-focused attitude. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on delivering a unique shopping experience for a youthful and fashion-forward audience. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in providing exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and technologies in a fast-paced environment. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess excellent written communication skills with strong attention to detail. - You are comfortable using multiple computer systems and chat platforms simultaneously. - You have the ability to multitask and manage time effectively in a remote work setting. - You demonstrate a positive attitude and a customer-first mindset. Bonus Points If You Have: - Experience working in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience in a remote or work-from-home role. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer calls, provide product information, resolve issues, document interactions, and collaborate with team members to enhance customer satisfaction. | At least 1 year of customer service or phone support experience, strong communication skills, computer proficiency, and ability to work independently in a remote setting. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will be the frontline voice for our customers, providing timely and effective assistance. This role is designed to support our busy seasons and offers the opportunity for permanent employment based on your performance and the company’s needs. What You'll Do: - You will handle inbound customer calls, addressing inquiries and resolving issues with professionalism and care. - You will provide product information, order status updates, and assist with returns and exchanges. - You will document customer interactions accurately in our systems to ensure seamless service. - You will collaborate with team members and management to improve customer satisfaction. - You will maintain up-to-date knowledge of company policies, promotions, and product offerings. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You have excellent verbal communication skills and a friendly, patient demeanor. - You are comfortable using computer systems and navigating multiple software applications. - You have strong problem-solving abilities and attention to detail. - You are able to work independently in a remote environment while managing your time effectively. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with CRM software and call center technologies. - Bilingual language skills. - Experience working in a seasonal or contract role. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing support to help you succeed. - We offer opportunities for career growth within Genesco and its brands. - We offer a collaborative and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries via chat, provide product and order support, resolve issues, and maintain accurate records while meeting performance standards. | 1-2 years of customer service or chat support experience, strong written communication, proficiency with chat platforms and CRM, ability to work remotely with reliable internet. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on a youthful and trend-conscious customer base. The company values innovation, teamwork, and growth opportunities for its employees. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the potential to transition into a permanent role based on your performance and the company’s needs. You will be the first point of contact for customers seeking assistance, ensuring a positive and seamless shopping experience. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues efficiently to maintain satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and product updates quickly. - You will maintain a positive and empathetic attitude in all customer interactions. What You Bring: - You have at least 1-2 years of experience in customer service or chat support roles. - You possess strong written communication skills with attention to detail. - You are comfortable using chat platforms and CRM software. - You have the ability to multitask and manage time effectively in a remote work environment. - You demonstrate problem-solving skills and a customer-first mindset. - You have a reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience working in a remote or seasonal role. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer calls, resolve issues, provide product information, document interactions, and meet performance goals. | At least 1 year of customer service experience, strong communication skills, computer proficiency, reliable internet, and flexible availability. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on youth-oriented fashion and lifestyle products. The company values innovation, teamwork, and providing exceptional service to its customers. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service during peak seasons. This work-from-home position involves managing inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience. The role offers an opportunity to grow within the company based on your performance and business needs. What You'll Do: - You will handle inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics and customer satisfaction goals. - You will adapt to changing processes and product updates quickly. - You will contribute to a positive and supportive remote work environment. What You Bring: - You have at least 1 year of experience in customer service or phone support roles. - You possess excellent verbal communication and active listening skills. - You are comfortable using computers and navigating multiple software applications. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace for remote work. - You are available to work flexible hours, including evenings and weekends during peak seasons. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with CRM systems and call center technologies. - Bilingual language skills, especially Spanish or French. - Experience working in a remote or virtual team environment. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer a flexible work-from-home schedule to balance work and life. - We offer opportunities for career growth within Genesco and its brands. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? To apply, please submit your resume and a brief cover letter through our online application portal at careers.genesco.com. We look forward to welcoming you to the Journeys team!

Handle inbound customer inquiries via chat, provide product and order support, resolve issues, and maintain accurate records while meeting performance standards. | At least 1 year of customer service or chat support experience, excellent written communication, proficiency with chat platforms and CRM, problem-solving skills, reliable internet, and flexible availability. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, offering a dynamic and inclusive work environment. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and business needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and technologies in a fast-paced environment. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess excellent written communication skills with strong attention to detail. - You are comfortable using chat platforms and CRM software. - You demonstrate problem-solving skills and the ability to handle difficult situations calmly. - You have a reliable internet connection and a quiet workspace for remote work. - You are available to work flexible hours, including evenings and weekends during peak seasons. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Bilingual abilities to support diverse customer base. - Previous remote work experience. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer a flexible work-from-home schedule. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries via phone, provide product and order support, document interactions, and contribute to a positive customer experience. | At least 1 year of customer service experience, strong communication skills, ability to work remotely, and basic computer proficiency. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco supports a dynamic and inclusive work environment that fosters growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries and providing timely, accurate assistance. This work-from-home position offers an excellent opportunity to gain experience in retail customer support with the potential for permanent employment. What You'll Do: - You will respond promptly and professionally to inbound customer calls, addressing questions and concerns. - You will assist customers with product information, order status, returns, and exchanges. - You will document customer interactions accurately in the system to ensure seamless follow-up. - You will collaborate with team members and management to resolve complex issues. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will contribute to a positive customer experience by demonstrating empathy and patience. - You will meet or exceed performance metrics and quality standards. - You will adapt to evolving business needs and support peak seasonal demand. What You Bring: - Minimum of 1 year experience in customer service or phone support roles. - Strong verbal communication skills with a clear and friendly phone presence. - Ability to work independently in a remote environment with reliable internet access. - Basic computer proficiency and experience with customer service software. - Problem-solving skills and the ability to handle difficult customer situations calmly. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys brand and product lines. - Bilingual abilities to support diverse customer base. - Experience working in a seasonal or contract role. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer a collaborative and inclusive team culture. - We offer opportunities for career growth within Genesco. Ready to Apply? Please submit your application through our careers page at www.genesco.com/careers or contact our recruitment team at recruitment@genesco.com for more information.

Handle inbound customer inquiries via chat, assist with product questions, order status, returns, and resolve issues to ensure customer satisfaction. | At least 1 year of customer service or chat support experience, strong written communication skills, ability to work independently from home, and flexible availability. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand with professionalism and care. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product questions, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and support continuous improvement initiatives. What You Bring: - You have at least 1 year of experience in customer service or chat support roles. - You possess strong written communication skills with attention to detail. - You are comfortable using chat platforms and CRM software. - You demonstrate problem-solving abilities and patience in handling customer concerns. - You can work independently in a remote environment with reliable internet access. - You have a flexible schedule to accommodate seasonal peak hours. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Bilingual language skills. - Previous experience working from home. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer a flexible work-from-home schedule. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to hearing from you!

Handle inbound customer calls, resolve issues, provide product information, document interactions, and meet performance goals. | 1-2 years customer service experience, strong communication skills, ability to work remotely, proficiency with CRM and computer applications. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across the United States. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience that aligns with the brand’s standards. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adapt to changing processes and product updates quickly. - You will meet or exceed performance metrics and customer satisfaction goals. - You will support the transition from seasonal to potential permanent employment based on performance. What You Bring: - You bring at least 1-2 years of experience in customer service or phone support roles. - You bring strong communication skills, both verbal and written. - You bring the ability to work independently in a remote environment. - You bring proficiency with basic computer applications and CRM systems. - You bring a customer-focused attitude and problem-solving skills. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Previous work-from-home experience. - Multilingual abilities to assist a diverse customer base. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team environment. Ready to Apply? Please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to welcoming you to the Journeys team!

Handle inbound customer calls, resolve inquiries, document interactions, collaborate with team, escalate issues, maintain product knowledge, meet performance metrics, adapt to seasonal needs. | At least 1 year of customer service or phone support experience, excellent communication, ability to work remotely, problem-solving skills, and CRM proficiency. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will be the frontline ambassador for our brand, providing outstanding customer service through inbound phone support. This role is designed to assist customers with their inquiries, resolve issues efficiently, and contribute to a positive shopping experience during peak seasons. What You'll Do: - You will handle inbound customer calls with professionalism and empathy. - You will resolve customer inquiries related to orders, products, and policies. - You will document customer interactions accurately in the system. - You will collaborate with team members to ensure consistent service quality. - You will escalate complex issues to appropriate departments when necessary. - You will maintain up-to-date knowledge of Journeys products and promotions. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and schedules during the seasonal period. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You bring excellent communication and active listening skills. - You bring the ability to work independently in a remote environment. - You bring strong problem-solving skills and attention to detail. - You bring proficiency with basic computer applications and CRM systems. Bonus Points If You Have: - You have prior experience in retail or e-commerce customer support. - You have familiarity with Journeys or Genesco brands. - You have multilingual abilities. - You have experience working in a fast-paced, seasonal environment. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries via chat, assist with product and order information, resolve issues, and maintain accurate records to ensure customer satisfaction. | 1-2 years of customer service or chat support experience, excellent written communication, problem-solving skills, and ability to work independently in a remote setting. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and management to improve service quality. - You will stay informed about product updates, promotions, and company policies. - You will meet or exceed performance metrics related to customer satisfaction and response times. What You Bring: - You bring at least 1-2 years of experience in customer service or chat support roles. - You have excellent written communication skills and a friendly, patient demeanor. - You are comfortable using chat platforms and basic computer applications. - You have strong problem-solving abilities and attention to detail. - You can work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience working in a remote or home-based role. - Multilingual skills to assist a diverse customer base. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer opportunities for career growth within Genesco and its brands. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries via chat, assist with product and order information, resolve issues, document interactions, and collaborate with the team to ensure excellent service. | At least 1 year of customer service or chat support experience, strong written communication, multitasking ability, and proficiency with chat platforms. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will meet or exceed performance metrics related to customer satisfaction and response times. What You Bring: - Minimum of 1 year experience in customer service or chat support roles. - Strong written communication skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - Proficiency with chat platforms and basic computer skills. - Customer-focused attitude with problem-solving abilities. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous remote work experience. - Bilingual skills. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to hearing from you!

Handle inbound customer calls, resolve issues, provide product information, document interactions, collaborate with teams, and meet performance standards. | At least 1 year of customer service experience, strong communication skills, proficiency with computer applications, and ability to work remotely. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries. This position is designed to support our busy seasons and offers the opportunity for permanent employment based on your performance and the company’s needs. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and contribute to continuous improvement initiatives. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and call center software. - You demonstrate strong problem-solving abilities and patience. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Previous experience working in a seasonal or contract role. - Multilingual abilities to support diverse customer base. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries and resolve issues efficiently to ensure a positive shopping experience. | At least 1 year of customer service or phone support experience, strong communication and problem-solving skills, and ability to work independently from home. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across the United States. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience that aligns with Journeys' brand values. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will meet performance metrics and contribute to team goals. - You will adapt to changing processes and product updates quickly. - You will maintain a positive and patient attitude in a fast-paced environment. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You bring excellent communication skills, both verbal and written. - You bring strong problem-solving abilities and attention to detail. - You bring the ability to work independently in a remote setting. - You bring proficiency with basic computer applications and call center software. - You bring a customer-first mindset and a passion for helping others. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous work-from-home experience. - Multilingual abilities. What We Offer: - We offer flexible work-from-home arrangements to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer training and development opportunities to enhance your skills. - We offer a supportive team environment and recognition programs. - We offer employee discounts on Journeys and other Genesco brands. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through the Genesco careers website or the Journeys job portal. We look forward to hearing from you and potentially welcoming you to our team!

Provide timely and professional chat-based customer support to handle inquiries, resolve issues, and ensure customer satisfaction during the seasonal period. | At least 1 year of customer service or chat support experience, strong written communication skills, ability to work remotely, and proficiency with chat platforms. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, offering a dynamic and inclusive work environment. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand professionally. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will adhere to company guidelines and confidentiality standards. What You Bring: - Minimum of 1 year experience in customer service or chat support roles. - Strong written communication skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - Proficiency with chat platforms and basic computer skills. - Customer-focused attitude with problem-solving capabilities. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Genesco brands or similar retail environments. - Previous remote work experience. - Bilingual abilities. What We Offer: - We offer flexible work-from-home arrangements. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? Please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to welcoming you to our team!

Handle inbound customer inquiries via chat, provide product and order support, resolve issues, and maintain accurate records to ensure customer satisfaction. | At least 1 year of customer service or chat support experience, strong written communication, multitasking ability, proficiency with chat platforms, and a reliable remote work setup. | Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, offering a dynamic and inclusive work environment. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand while providing an opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will manage multiple chat conversations efficiently while maintaining high service standards. - You will contribute to a positive customer experience that aligns with Journeys’ brand values. What You Bring: - Minimum of 1 year experience in customer service or chat support roles. - Strong written communication skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - Proficiency with chat platforms and basic computer skills. - Customer-focused mindset with problem-solving abilities. - Reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous remote work experience. - Bilingual language skills. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team culture. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!

Handle inbound customer calls, resolve issues, provide product information, document interactions, and support team collaboration in a remote environment. | 1-2 years of customer service experience, strong communication and problem-solving skills, ability to work independently remotely, and proficiency with computer systems. | Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across the United States. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience that aligns with the brand’s standards. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adapt to evolving business needs and support the transition to potential permanent employment. - You will maintain a positive attitude and contribute to a supportive remote work environment. What You Bring: - You bring at least 1-2 years of experience in customer service or phone support roles. - You have excellent communication skills, both verbal and written. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote setting while managing time effectively. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Experience working in a seasonal or contract-based role. - Bilingual language skills to assist a diverse customer base. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing support to help you succeed. - We offer a collaborative and inclusive team culture. - We offer opportunities for career growth within Genesco and its brands. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through the Genesco careers website or the Journeys job portal. We look forward to hearing from you and potentially welcoming you to our team!