Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco supports a dynamic and inclusive work environment that fosters growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries and providing timely, accurate assistance. This work-from-home position offers an excellent opportunity to gain experience in retail customer support with the potential for permanent employment. What You'll Do: - You will respond promptly and professionally to inbound customer calls, addressing questions and concerns. - You will assist customers with product information, order status, returns, and exchanges. - You will document customer interactions accurately in the system to ensure seamless follow-up. - You will collaborate with team members and management to resolve complex issues. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will contribute to a positive customer experience by demonstrating empathy and patience. - You will meet or exceed performance metrics and quality standards. - You will adapt to evolving business needs and support peak seasonal demand. What You Bring: - Minimum of 1 year experience in customer service or phone support roles. - Strong verbal communication skills with a clear and friendly phone presence. - Ability to work independently in a remote environment with reliable internet access. - Basic computer proficiency and experience with customer service software. - Problem-solving skills and the ability to handle difficult customer situations calmly. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys brand and product lines. - Bilingual abilities to support diverse customer base. - Experience working in a seasonal or contract role. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer a collaborative and inclusive team culture. - We offer opportunities for career growth within Genesco. Ready to Apply? Please submit your application through our careers page at www.genesco.com/careers or contact our recruitment team at recruitment@genesco.com for more information.