Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries and providing timely, accurate assistance. This work-from-home position offers an opportunity to contribute to the customer experience during peak seasons with the potential for permanent employment. What You'll Do: - You will manage inbound customer calls, addressing questions and concerns with professionalism and empathy. - You will provide product information, order status updates, and resolve issues efficiently. - You will document customer interactions accurately in the system. - You will collaborate with team members and supervisors to ensure customer satisfaction. - You will adhere to company policies and procedures while maintaining a positive attitude. - You will identify opportunities to improve customer experience and escalate issues when necessary. - You will meet performance metrics and quality standards consistently. What You Bring: - Minimum of 1 year experience in customer service or phone support roles. - Strong communication skills, both verbal and written. - Ability to work independently in a remote environment. - Proficiency with basic computer applications and CRM systems. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Bilingual abilities. - Experience working in a seasonal or contract role. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive team culture. - We offer opportunities for career growth within Genesco. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!