Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will be the frontline voice for our customers, providing timely and effective assistance. This role is designed to support our busy seasons and offers the opportunity for permanent employment based on your performance and the company’s needs. What You'll Do: - You will handle inbound customer calls, addressing inquiries and resolving issues with professionalism and care. - You will provide product information, order status updates, and assist with returns and exchanges. - You will document customer interactions accurately in our systems to ensure seamless service. - You will collaborate with team members and management to improve customer satisfaction. - You will maintain up-to-date knowledge of company policies, promotions, and product offerings. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You have excellent verbal communication skills and a friendly, patient demeanor. - You are comfortable using computer systems and navigating multiple software applications. - You have strong problem-solving abilities and attention to detail. - You are able to work independently in a remote environment while managing your time effectively. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with CRM software and call center technologies. - Bilingual language skills. - Experience working in a seasonal or contract role. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing support to help you succeed. - We offer opportunities for career growth within Genesco and its brands. - We offer a collaborative and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!