Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on a youthful and trend-conscious customer base. The company values innovation, teamwork, and growth opportunities for its employees. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the potential to transition into a permanent role based on your performance and the company’s needs. You will be the first point of contact for customers seeking assistance, ensuring a positive and seamless shopping experience. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues efficiently to maintain satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and product updates quickly. - You will maintain a positive and empathetic attitude in all customer interactions. What You Bring: - You have at least 1-2 years of experience in customer service or chat support roles. - You possess strong written communication skills with attention to detail. - You are comfortable using chat platforms and CRM software. - You have the ability to multitask and manage time effectively in a remote work environment. - You demonstrate problem-solving skills and a customer-first mindset. - You have a reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience working in a remote or seasonal role. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!