Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries. This position is designed to support our busy seasons and offers the opportunity for permanent employment based on your performance and the company’s needs. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and contribute to continuous improvement initiatives. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and call center software. - You demonstrate strong problem-solving abilities and patience. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Previous experience working in a seasonal or contract role. - Multilingual abilities to support diverse customer base. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!