Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across the United States. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience that aligns with Journeys' brand values. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will meet performance metrics and contribute to team goals. - You will adapt to changing processes and product updates quickly. - You will maintain a positive and patient attitude in a fast-paced environment. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You bring excellent communication skills, both verbal and written. - You bring strong problem-solving abilities and attention to detail. - You bring the ability to work independently in a remote setting. - You bring proficiency with basic computer applications and call center software. - You bring a customer-first mindset and a passion for helping others. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous work-from-home experience. - Multilingual abilities. What We Offer: - We offer flexible work-from-home arrangements to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer training and development opportunities to enhance your skills. - We offer a supportive team environment and recognition programs. - We offer employee discounts on Journeys and other Genesco brands. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through the Genesco careers website or the Journeys job portal. We look forward to hearing from you and potentially welcoming you to our team!