Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across the United States. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience that aligns with the brand’s standards. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adapt to changing processes and product updates quickly. - You will meet or exceed performance metrics and customer satisfaction goals. - You will support the transition from seasonal to potential permanent employment based on performance. What You Bring: - You bring at least 1-2 years of experience in customer service or phone support roles. - You bring strong communication skills, both verbal and written. - You bring the ability to work independently in a remote environment. - You bring proficiency with basic computer applications and CRM systems. - You bring a customer-focused attitude and problem-solving skills. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Previous work-from-home experience. - Multilingual abilities to assist a diverse customer base. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team environment. Ready to Apply? Please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to welcoming you to the Journeys team!