Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will meet or exceed performance metrics and quality standards. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess excellent written communication skills with strong attention to detail. - You are comfortable using multiple computer systems and chat platforms simultaneously. - You have the ability to multitask and manage time effectively in a remote work environment. - You demonstrate a customer-focused attitude and problem-solving skills. Bonus Points If You Have: - Experience working in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience in a remote or work-from-home role. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? Please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to welcoming you to the Journeys team!