Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco fosters a dynamic and inclusive work environment that supports growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will be the frontline ambassador for our brand, providing outstanding customer service through inbound phone support. This role is designed to assist customers with their inquiries, resolve issues efficiently, and contribute to a positive shopping experience during peak seasons. What You'll Do: - You will handle inbound customer calls with professionalism and empathy. - You will resolve customer inquiries related to orders, products, and policies. - You will document customer interactions accurately in the system. - You will collaborate with team members to ensure consistent service quality. - You will escalate complex issues to appropriate departments when necessary. - You will maintain up-to-date knowledge of Journeys products and promotions. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and schedules during the seasonal period. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You bring excellent communication and active listening skills. - You bring the ability to work independently in a remote environment. - You bring strong problem-solving skills and attention to detail. - You bring proficiency with basic computer applications and CRM systems. Bonus Points If You Have: - You have prior experience in retail or e-commerce customer support. - You have familiarity with Journeys or Genesco brands. - You have multilingual abilities. - You have experience working in a fast-paced, seasonal environment. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!