Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on youth-oriented fashion and lifestyle products. The company values innovation, teamwork, and providing exceptional service to its customers. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service during peak seasons. This work-from-home position involves managing inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience. The role offers an opportunity to grow within the company based on your performance and business needs. What You'll Do: - You will handle inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics and customer satisfaction goals. - You will adapt to changing processes and product updates quickly. - You will contribute to a positive and supportive remote work environment. What You Bring: - You have at least 1 year of experience in customer service or phone support roles. - You possess excellent verbal communication and active listening skills. - You are comfortable using computers and navigating multiple software applications. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace for remote work. - You are available to work flexible hours, including evenings and weekends during peak seasons. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with CRM systems and call center technologies. - Bilingual language skills, especially Spanish or French. - Experience working in a remote or virtual team environment. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer a flexible work-from-home schedule to balance work and life. - We offer opportunities for career growth within Genesco and its brands. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? To apply, please submit your resume and a brief cover letter through our online application portal at careers.genesco.com. We look forward to welcoming you to the Journeys team!