Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand with professionalism and care. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product questions, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and support continuous improvement initiatives. What You Bring: - You have at least 1 year of experience in customer service or chat support roles. - You possess strong written communication skills with attention to detail. - You are comfortable using chat platforms and CRM software. - You demonstrate problem-solving abilities and patience in handling customer concerns. - You can work independently in a remote environment with reliable internet access. - You have a flexible schedule to accommodate seasonal peak hours. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Bilingual language skills. - Previous experience working from home. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer a flexible work-from-home schedule. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to hearing from you!