Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on delivering a unique shopping experience for a youthful and fashion-forward audience. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in providing exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing processes and technologies in a fast-paced environment. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess excellent written communication skills with strong attention to detail. - You are comfortable using multiple computer systems and chat platforms simultaneously. - You have the ability to multitask and manage time effectively in a remote work setting. - You demonstrate a positive attitude and a customer-first mindset. Bonus Points If You Have: - Experience working in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience in a remote or work-from-home role. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!