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Serve as a trusted technical advisor to customers, guiding analytics strategy, onboarding, and data governance to maximize ROI. | Extensive experience in customer success, technical consulting, data architecture, and project management, with strong communication skills and familiarity with data tools and cloud platforms. | About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Customer Success Team Mixpanel’s Customer Success Architects are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Sales Engineers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment. About the Role As a CSA, you will partner with customers throughout the customer journey to understand what drives value, from consulting on late-term pre-sales analytic strategy to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. Responsibilities Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients We're Looking For Someone Who Has Experience consulting on defining and delivering ROI through new tool implementations Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc. Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc. Familiar with analytics best practices across business segments and verticals Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role Excellent written, analytical, and communication skills Strong process and/or project delivery discipline Eager to learn new technologies and adapt to evolving customer needs Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Leading and developing partner success strategies to deepen relationships and expand growth within health plan partnerships. | Extensive experience in client services, strategic partnership management, and relationship building with health plans or similar organizations, along with strong communication, operational, and leadership skills. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2024 Inc.’s Best in Business One of our company values is "Embrace Differences," and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role The Director of Partner Success will be pivotal in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans. You’ll work closely with cross-functional partners to manage and grow our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy. As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team. Core Areas of Responsibility Building Deep Strategic Partnerships Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives. Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations. Communicate regularly and proactively with our partners to identify mutual growth opportunities and deepen collaboration. Partner Management & Growth Define, own, and drive the company’s partner success objectives across all partners. Balance the execution of day-to-day partner management with progress on long-term growth initiatives. Expand on key partner success learnings and incorporate them into our playbook for future partner needs. Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions. Identify opportunities to expand Two Chairs’ presence within our partners' membership and collaborate cross-functionally to evaluate their feasibility. Strategic Planning & Execution Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings. Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process. Monitor industry trends to identify areas for partnership innovation and alignment proactively. Impact and Success Indicators Where you’ll make an impact in the first 90 days: Build a deep understanding of Two Chairs’ approach, services, and value proposition. Develop strong relationships with key stakeholders at Two Chairs and within our partners’ organizations. Execute existing partner strategic plans and adapt them based on new needs and insights. Lead account expansion to new service lines launched in 2026. Where you’ll make an impact in the first year: Implement strategic partner roadmaps, driving measurable growth and impact. Strengthen our relationships with each partner and build durable foundations for long-term success. Evolve our Partner Success playbook to allow us to scale our operations to many more partners efficiently. Expanded partner coverage and set us up for growth in our new service lines You’ll be successful if you have: Experience as the direct owner of health plan accounts and relationships Proven expertise in client Services and strategic partnership management: A track record of achieving high client satisfaction, partner growth, and successful payer renewals. Exceptional relationship-building skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence. Strong communication and analytical skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners. Operational and strategic excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions. Adaptability and resilience in high-growth environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth. Commitment to collaboration and service orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions. Leadership and influence: Demonstrable experience serving as the voice of our partners internally with a track record advocating for investment in the growth and satisfaction of partners and driving a sense of shared ownership of partner success across the organization Compensation & Benefits The salary range for this full-time, exempt role is $158,000 - $214,000. The final offer is dependent on the qualifications and experience of the candidate hired. New hires can reasonably expect an offer between $158,000 and $185,000 with an additional variable compensation component. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage One-time $200 Work from Home reimbursement 401(k) Retirement savings options Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Supporting client onboarding, analyzing workflows, and creating client deliverables in AI-driven customer experience projects. | Enrolled student with demonstrated interest in AI, strong communication skills, and self-directed learning attitude. | AI + CUSTOMER EXPERIENCE INTERN Multiple Tracks Available – Remote, Part-Time COMPANY OVERVIEW Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world's leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We're building an AI-native team that embraces our "build in public" philosophy, where we share our work, learn openly, and compound our expertise over time. POSITION SUMMARY We're looking for curious, self-directed interns to join our team and contribute to real projects at the intersection of AI and customer experience. This isn't a "make copies and get coffee" internship—you'll work on meaningful projects, publish content with your name on it, and build skills that matter in an AI-driven world. As an intern at Waterfield Tech, you'll gain hands-on experience with AI tools, contribute to client-facing work, and learn how AI is transforming contact centers and customer experience. We offer multiple tracks based on your interests and skills. INTERNSHIP TRACKS Select the track(s) that match your interests when you apply: TRACK 1: AI & TECHNICAL DEVELOPMENT Focus: Building AI agents, integrations, and technical tools * Develop AI agents for customer service and contact center workflows * Work on voice and chat AI implementations * Build internal tools and automations * Research and prototype emerging AI capabilities * Create technical documentation and integration guides Best for: Computer Science, Software Engineering, Data Science majors with interest in AI/ML TRACK 2: CONTENT & THOUGHT LEADERSHIP Focus: Creating content and building our public presence * Write blog posts, LinkedIn articles, and thought leadership content * Create case studies and document client success stories * Research and summarize AI developments relevant to CX * Develop social media content and engagement strategies * Build presentation decks for conferences and sales Best for: Marketing, Communications, Journalism, English majors who love writing and research TRACK 3: CLIENT SUCCESS & CONSULTING Focus: Supporting client relationships and delivery * Support client onboarding, training, and success initiatives * Conduct research to support consulting engagements * Analyze client workflows and identify automation opportunities * Build ROI models and business cases * Create client-facing deliverables and presentations Best for: Business, MIS, Consulting-track majors who enjoy problem-solving and client interaction TRACK 4: PRODUCT & OPERATIONS Focus: Building products, tools, and internal systems * Design and prototype internal tools that become client products * Conduct user research and testing * Build AI-powered workflows for internal operations (HR, finance, admin) * Create workshop formats and training materials * Develop process improvements and automations Best for: Product Management, UX/HCI, Operations, Information Systems majors WHAT YOU'LL GET * Real projects with real impact—not busywork * Published work with your name on it (we "build in public") * Hands-on experience with AI tools (Claude, ChatGPT, and more) * Mentorship from experienced professionals * Exposure to how AI is transforming customer experience * Remote flexibility—work from anywhere, around your class schedule * Path to full-time employment for strong performers QUALIFICATIONS Required: * Demonstrated interest in AI (personal projects, coursework, self-learning, daily use—show us how you engage with AI) * Strong written and verbal communication skills * Self-directed learner comfortable with ambiguity * Comfortable with remote work and async collaboration * Currently enrolled undergraduate (junior/senior) or graduate student Bonus (varies by track): * Python, APIs, or prompt engineering experience (Technical track) * Writing portfolio or content creation experience (Content track) * Business analysis or consulting exposure (Client Success track) * Product management or UX experience (Product track) We don't care about: * Your GPA—we care about curiosity, initiative, and what you've built * A "perfect" background—we value diverse paths and perspectives POSITION DETAILS * Compensation: $23-26/hour based on experience and track * Hours: Part-time, up to 25 hours/week (flexible around class schedule) * Location: Fully remote (work from anywhere) * Duration: Semester-based with potential extension to summer intensive * Positions Available: 2-4 interns across tracks HOW TO APPLY Apply through our HRIS Portal link provided Include: * Resume  * Cover letter (300 words max): Why Waterfield? Which track(s) interest you and why? * AI Interest Demonstration: Show us how you engage with AI—GitHub repo, blog post, project description, or 300 words on how you'd use AI in your chosen track * Work Sample (relevant to your track): writing sample, code project, case analysis, or design work PHYSICAL REQUIREMENTS 1. Sitting: Ability to sit for extended periods while working at a computer. 2. Vision: Normal or corrected vision to work with digital screens and documents. 3. Hearing: Normal or corrected hearing to communicate with colleagues via video calls. WATERFIELD TECH IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment. www.waterfieldtech.com    110 S Hartford Ave., Suite 2502, Tulsa OK 74120    800.324.0936

Lead support functions for retirement plans sales teams, manage data and process inquiries, and coordinate with third-party administrators. | Minimum 4 years of experience, with at least 2 years in retirement plans, and high attention to detail. | Job Description This position takes lead on support services to the Retirement Plans sales force to achieve sales objectives and drive revenue.  Maintain positive relationships with internal and external contacts to achieve customer retention. As a subject matter expert regarding Retirement Plans products and programs, this role works independently, utilizing comprehensive knowledge to solve complex service issues, delegate tasks, or review products of other associates.   This position is remote (within the U.S.A.) and does not require regular in-office presence.   What you do: * Lead service functions to support sales teams including timely and accurate preparation of materials, proposals, client data, and other sales information. * Oversee processes to maintain data, respond to inquiries, and deliver solutions to support the sales teams. * Manage progress during the entire lifecycle of a case. * Take lead on department projects or inquiries that are complex and deliver guidance and solutions. * Identify and make recommendations to resolve procedural or system related problems. * Train and review work products of new or entry level associates. * Maintain a comprehensive understanding of various insurance products and their features and limitations. * TPA (Third Party Administrator) strategist * Work with TPA advisory council on monthly communications. * Work on TPA campaigns. * Act as sales liaison with TPA services. * National Accounts reporting * Maintain and produce monthly data reports for Broker Dealers. * Maintain and produce annual RFI (Request for Information) and due diligence reports. * Salesforce reporting. * Regional Sales Coordinator support * Assist with PEP proposal processes. What you bring: * 4 years of overall experience required. * 2 years of experience with retirement plans required. * High school diploma or GED required. * Demonstrated ability to perform administrative tasks with a high level of accuracy and attention to detail required. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses. • Competitive Pay. For your time: • Flexible Hybrid work. • Thrive Days - Personal time off. • Paid time off (PTO). For your health and well-being: • Health Benefits: Medical, Dental, Vision. • Health Savings Account (HSA) with employer contribution. • Well-being programs with financial rewards. • Employee assistance program (EAP). For your professional growth: • Professional development programs. • Leadership development programs. • Employee resource groups. • StrengthsFinder Program. For your community: • Matching donations program. • Paid volunteer time– 8 hours per month. For your family: • Generous paid maternity leave and paternity leave. • Fertility, surrogacy, and adoption assistance. • Backup child, elder and pet care support.   An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.   Application Deadline This position will be open for a minimum of 3 business days or until filled.   This position is not open to individuals who are temporarily authorized to work in the U.S.

Manage onboarding processes for mid-market customers, develop rollout plans, and build strong customer relationships. | 3-5 years in SaaS or B2B customer onboarding, project management skills, relationship building with clients, and technical proficiency. | About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. Where We Work: At Tekmetric, great work can happen anywhere — but great teams are built through intentional connection. Our hybrid model means no role is fully remote, offering flexibility while strengthening collaboration and alignment. We host team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected and fully supported. What You’ll Do Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations. Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives. Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance. Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process. Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently. Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations. Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements. Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues. Customer Success Support: Work closely with the Customer Success team to ensure a smooth transition from onboarding to ongoing customer support. What You’ll Bring 3-5 years of experience in Customer Onboarding, ideally in a SaaS or B2B environment. Proven Project Management Experience: Strong skills in managing multiple, concurrent projects, developing timelines, and executing detailed plans to meet deadlines. Relationship Building: Experience establishing and nurturing relationships with mid-market and enterprise-level clients, including executive-level stakeholders Problem-Solving & Escalation Management: Ability to quickly identify issues and develop strategies for resolution, ensuring client satisfaction. Strong Communication Skills: Ability to clearly communicate technical information to non-technical stakeholders, ensuring clarity and effective implementation. Analytical Skills: Ability to analyze customer needs, use data to inform decisions, and optimize the onboarding process. Technical Proficiency: Familiarity with SaaS platforms, data migration processes, and systems integrations (preferred). Bachelor’s Degree (Preferred) Bonus: Experience working with auto-repair shops or the automotive industry is a plus. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Manage customer relationships, drive product adoption, and oversee onboarding and retention strategies to ensure customer satisfaction and revenue growth. | Extensive experience in customer success, account management, and program leadership, with strong communication and relationship skills, preferably within SaaS or automotive sectors. | Customer Success Manager-Remote Opportunity Authenticom Inc-The business behind the automotive business! Remote | Full-Time If you’re energized by building deep customer relationships, driving product adoption, and shaping long-term partnerships, this role offers the perfect blend of strategic customer success leadership, account management, and technical program oversight. Authenticom Inc seeking a high-impact Customer Success Manager who will own a portfolio of key customer and vendor relationships, ensuring exceptional satisfaction, retention, and expansion. You’ll serve as the primary point of contact for assigned accounts, proactively identifying opportunities to increase value, optimize solutions, and unlock new revenue. This is a role for someone who anticipates needs before they surface, removes roadblocks with ease, and thrives in a fast-paced, customer-centric environment. ---------------------------------------- WHAT YOU’LL DO CUSTOMER SUCCESS & REVENUE GROWTH * Achieve or exceed assigned revenue quotas through effective customer success strategies * Identify upsell and cross-sell opportunities to maximize account growth * Build strong internal and external relationships to deepen account penetration and minimize lost business * Drive profitable expansion across your book of business STRATEGIC RELATIONSHIP MANAGEMENT * Develop and maintain strong relationships with key stakeholders and executive sponsors * Serve as the trusted advisor and primary liaison between customers and internal teams * Conduct Quarterly Business Reviews (QBRs) to align on goals, performance, and future initiatives * Strengthen customer loyalty through proactive engagement and value-driven conversations PROGRAM & PROJECT LEADERSHIP * Oversee onboarding, training, and implementation for new vendor/OEM partnerships and programs * Manage special customer requests, including product enhancements, contract updates, and new solution launches * Ensure all deliverables meet quality standards and are completed within SLAs * Provide strategic guidance on product enhancements and communicate technical roadmaps CUSTOMER RETENTION & PRODUCT ADOPTION * Monitor product usage trends and proactively address declining engagement * Implement retention strategies to minimize churn and ensure customer satisfaction * Resolve pain points quickly by coordinating with cross-functional teams * Use insights and data to guide customer decision-making and optimize program direction OPERATIONAL EXCELLENCE * Track and analyze key account metrics, maintaining accurate CRM documentation * Collaborate with sales, product, engineering, and support teams to elevate the customer experience * Stay informed on industry trends, competitive dynamics, and product updates to serve as a knowledgeable advisor ---------------------------------------- WHO THRIVES HERE This role is ideal for someone who: * Loves building relationships that translate into measurable customer and business impact * Navigates complex customer environments with confidence and clarity * Balances strategic thinking with hands-on execution * Enjoys influencing product direction and shaping customer outcomes * Thrives where customer success, product adoption, and revenue growth intersect ---------------------------------------- We offer a full suite of benefits including medical, dental, and vision along with paid holidays, time off for volunteering, wellness activities, and your birthday!  Authenticom believes in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued, and diversity is celebrated. All applicants must prove eligibility to work in the United States or Canada (no Visa sponsorship).

Manage the product lifecycle for distribution software, including discovery, solution design, delivery, and market alignment, focusing on outcomes and strategic roadmapping. | 5-10 years of product management experience in supply chain, ERP, or distribution software, proficiency in Aha! and Jira, and a mindset geared towards outcome-based decision making. | QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description This is a remote position within continental US, but we will be prioritizing candidates in EST/CST time zones. Please note: We will not be able to sponsor/transfer visas for this role As the Product Manager for Distribution, you are the "Full-Stack" owner of the value stream connecting our suppliers to our customers. You will move beyond tactical ticket-writing to drive the "Why" and "What" for both customer sales and supplier purchasing capabilities. This role is part of our Functional Product Stream, focused on solving pervasive market problems to drive adoption and revenue. Core Responsibilities Your work is structured around the Product Management Lifecycle (PMLC), focusing on outcome-based decision gates rather than feature output. 1. Discovery & Strategy (The "Why") Market Sensing: Conduct biweekly customer and supplier interactions to validate that identified problems are urgent and pervasive. Problem Validation: Use data from Win/Loss reports and Customer Advisory Boards (CAB) to build evidence-based business cases. Opportunity Canvasing: Define the market driver, competitive landscape, and economic impact (ROI) for new distribution initiatives. 2. Solution & Design (The "What") Roadmap Ownership: Maintain a 3-year Now/Next/Later roadmap that balances customer sales features, supplier integration, and technical health. Ruthless Prioritization: Apply the RICE framework (Reach, Impact, Confidence, Effort) to the backlog to ensure we focus on "Return on Effort". Constraint Definition: Clearly distinguish between MVP (Technical Prototype) and MLP (Minimum Lovable Product) to prevent scope creep. 3. Delivery & Market Alignment (The "How") Squad Leadership: Act as the strategic lead for a group of Autonomous Squads (Atomic Scrum Units), collaborating with a Tech Lead and Product Designer. GTM Readiness: Partner with Product Marketing to ensure Sales, Support, and Customer Success are operationally ready for new releases. Success Analysis: Post-launch, measure actual adoption and revenue against the original business case metrics to decide whether to Pivot, Persevere, or Kill. Qualifications Requirements Experience: 5-10 years of experience in Product Management within supply chain, ERP, or distribution software is highly preferred. Mindset: High tolerance for ambiguity and a natural curiosity for user problems over technical "purity". Decision Making: Ability to make "Green Light" investment recommendations based on hard data (logs, usage stats) rather than "gut feel". Tooling: Proficiency in Aha! for strategy/roadmapping and Jira for execution management. Success Metrics (KPIs) In a product-led organization, you are measured on Outcomes, not outputs: ARR: Supporting growth goals for sales. Customer Retention: Ensuring users get continuous value from the distribution module. Outcome Achievement: Meeting the specific success criteria defined in your Business Cases (e.g., reducing purchasing lead times). Strategic Alignment: Ensuring 100% of your roadmap items are scalable for multiple customers and not bespoke requests. Additional Information Compensation Package: Base pay range: $145,00-165,000 USD Annual (12 Months) base salary + bonus plan Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity. U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, unlimited paid-time off, parental leave, and well-being programs. About QAD: QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote Time Type: Full Time Department: Product Management Location: United States of America - Florida

Serve as the primary contact for customers, resolving inquiries and issues, maintaining relationships, and collaborating with internal teams. | Proven customer support experience, strong communication skills, proficiency with CRM and MS Office, and a passion for local food systems. | The Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, is excited to announce an opening for a Customer Support Associate II. In this role, you will play a key part in providing exceptional customer service and support to our valued partners and clients. Our commitment is to strengthen regional farms while making local products accessible to communities and the institutions that serve them. As a Customer Support Associate II, you will be responsible for nurturing relationships with our buyer partners and ensuring their needs are met promptly and accurately. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing comprehensive product information. Your contributions will help us maintain high customer satisfaction and loyalty across diverse regions. This is a FULLY REMOTE position with hours from Monday to Friday, 9AM to 5PM Eastern Time. Ideal candidates will ideally reside near one of our hubs, located in Atlanta, Philadelphia, Houston, or Chicago, as you will interact with customers spread across multiple time zones. Key Responsibilities: Serve as the primary point of contact for customers, delivering outstanding service and support Build and maintain strong relationships to ensure customer satisfaction and loyalty Respond to inquiries and resolve customer issues promptly and efficiently Provide detailed product information, including pricing, availability, and order status Monitor and track customer orders to ensure timely and accurate delivery Keep customer accounts updated and maintain thorough records Collaborate with internal teams, including sales, marketing, and operations, to optimize the customer experience Gather and communicate customer feedback to contribute to continuous improvement initiatives Assist with administrative tasks such as data entry and reporting Requirements: Proven experience in customer support or customer service roles Strong communication and interpersonal skills Excellent problem-solving capabilities Ability to manage multiple tasks in a fast-paced environment High attention to detail and accuracy Experience with CRM systems and customer databases Proficient in using Microsoft Office Suite A genuine passion for local food systems and sustainable agriculture Team-oriented mindset and a collaborative spirit Positive attitude and a proactive approach to customer care High school diploma or equivalent required; further education is a plus $21/ hour Health Care Plan (Medical, Dental & Vision) 2 Weeks Paid Time Off (Vacation, Days Sick) 5 Paid Holidays Long Term Disability & Life Insurance (Basic, Voluntary & AD&D) Retirement Plan (IRA)

Manage ongoing partner relationships, drive platform adoption, support renewals and growth, collaborate with product teams, and nurture key accounts. | 2-5 years in customer success or related field, strong relationship and project management skills, data synthesis ability, and experience with SaaS or EdTech. | About Us Upswing is a mission-driven education technology company focused on improving student engagement, persistence, and success. We partner with colleges and universities to provide integrated student support tools, including virtual tutoring, mental health referrals, predictive analytics, and Ana—our SMS-based virtual assistant. Our Customer Success or HERO team ensures partners see meaningful outcomes and long-term value through thoughtful consultation and proactive account management. Overview The Customer Success Manager (CSM) is responsible for leading the ongoing relationship with Upswing’s institutional partners after implementation. CSMs serve as strategic advisors, ensuring each partner achieves their student support goals, fully adopts Upswing’s services, and engages meaningfully with platform data. This role owns renewal readiness, identifies expansion opportunities, and ensures each partner has a clear, measurable success plan. The ideal candidate combines relationship-building skills with a data-driven mindset and a strong understanding of higher education challenges. Key Responsibilities Partner Relationship Management Lead ongoing partner-facing meetings after implementation, serving as the primary point of contact for all strategic and operational updates. Build strong, trusted relationships with institutional stakeholders at all levels. Understand each institution’s goals, risks, success metrics, student populations, and success strategies. Driving Adoption & Outcomes Drive adoption and usage of Upswing’s services and products based on partner objectives. Create and maintain partner success plans aligned to enrollment, persistence, and student support goals. Provide partners with performance analyses, insights, and actionable recommendations to maximize student impact. Renewals, Growth, & Revenue Support Manage renewal conversations with support from Senior CSMs or leadership when needed. Identify and surface upsell and cross-sell opportunities that align with partner goals. Maintain accurate forecasting and account health indicators in CRM (Hubspot) and internal tools. Operational & Product Collaboration Surface priority issues, partner feedback, and feature needs to Product and Support teams. Collaborate cross-functionally to resolve partner concerns, ensure smooth operations, and influence product roadmap decisions. Monitor account health, usage trends, and risk indicators, recommending interventions where appropriate. Nurture and Grow Relationships Beyond Main Point of Contact Travel to industry conferences, provide in-person training, and do on-site visits to increase face-to-face interaction with decision-makers and influencers for key accounts. Qualifications 2–5 years of experience in customer success, account management, consulting, or higher education administration (SaaS or EdTech preferred). Strong relationship-building and stakeholder management skills. Ability to synthesize data and translate insights into partner recommendations. Comfortable leading conversations around impact, value, risk, and renewal readiness. Highly organized with strong project management skills and the ability to manage multiple accounts. Strong communication skills (written and verbal) and a proactive, solutions-oriented mindset. Prior experience meeting and exceeding revenue-based goals for renewals, upsells, and cross-sells. Passion for education, equity, and student success. Upswing Benefits and Perks Salary: Starting at $70,000 Total on-track commissions of $25k for total OTE of $95k Health, dental, and vision coverage 401k program Unlimited PTO and flexible working hours Annual Wellness, WFH, and professional development stipends Fully remote organization Mission-driven, passionate coworkers with an awesome remote team culture

Develop and execute product positioning, create sales and customer-facing assets, and support go-to-market initiatives. | 3-5 years of product marketing experience, strong storytelling and communication skills, ability to create field-ready assets, and experience partnering with cross-functional teams. | At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us... About the role The Product Marketing Manager will join a small but highly impactful Product Marketing team and play a critical role in how Go1’s products are positioned, understood, and brought to market across Sales, Customer Success, and Partners. This is a hands-on, execution-focused Product Marketing role designed for a PMM with solid foundational experience who thrives in close partnership with revenue and customer teams. You’ll translate product strategy and market insights into clear positioning, compelling narratives, and field-ready assets that directly support pipeline growth, customer adoption, renewals, and expansion. You’ll own defined Product Marketing initiatives and assets end-to-end, while partnering closely with senior Product Marketers on broader positioning, narrative development, and go-to-market planning. Your work will show up every day in how Go1 is pitched, sold, onboarded, and expanded with customers. What you’ll do: Positioning & Messaging Support the development and evolution of product positioning for Go1’s offerings, ensuring messaging resonates with priority customer segments, use cases, and buyer personas. Translate positioning into clear, customer-friendly narratives that can be consistently applied across marketing, sales, customer, and partner touchpoints. Partner with Product, Brand, and Marketing teams to help ensure consistency and clarity across Go1’s messaging. Go-to-Market & Sales / Customer Storytelling Create and maintain high-impact sales, customer, and partner-facing assets that support effective prospecting, deal progression, onboarding, renewals, and expansions, including pitch decks, demo support materials, objection handling, ROI narratives, executive briefings, and RFP responses. Develop templates, talk tracks, and narrative frameworks that enable Sales and Customer Success teams to run confident, value-driven conversations such as QBRs, renewal discussions, and upsell motions. Partner closely with Sales, Customer Success, and Partner teams to roll out messaging and assets, supporting understanding, adoption, and consistent usage in the field. Support go-to-market initiatives and product launches through internal enablement, readiness materials, and cross-functional coordination. Market & Customer Insights Build a strong working understanding of the learning and HR technology landscape, including customer needs, market trends, and competitive alternatives. Contribute market and competitive insights to Product Marketing outputs such as battlecards, messaging guidance, and internal storytelling. Bring voice-of-customer and voice-of-sales insights into the Product Marketing team through analysis of Gong calls, win/loss insights, Salesforce data, and direct field feedback. What you'll bring: 3–5 years of experience in product marketing, go-to-market, content marketing, or a related role. Experience partnering with and influencing cross-functional teams such as Product, Sales, Customer Success, Partnerships, or Marketing. Strong storytelling skills, with the ability to translate complex product concepts into clear, compelling narratives. Excellent writing and presentation skills, with comfort adapting messaging for different audiences and formats. Demonstrated experience creating sales or customer-facing assets that are actively used by field teams. Research and analytical skills, with the ability to use data and insights to strengthen messaging and go-to-market execution. Experience in learning, HR tech, or B2B SaaS is a plus, but not required. This is a remote position with a high preference for West Coast-based candidates. At Go1, your base pay is one part of your total compensation package. This role pays between $120,000 and $140,000, and your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the employee bonus plan and employee stock options. #LI-REMOTE #LI-DH1 Perks and Benefits What makes Go1 special? Every one of our employees. When we work together, great things happen! When you join the Go1 team, you not only get to work with an outstanding bunch of people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including: Competitive incentive plan in addition to salary Employee Stock Option Plan Insurance benefits with generous premium coverage Flexible approach to work Monthly work from home or transport reimbursement One time work from home office set up budget Unlimited access to the Go1 Learning Hub Professional development fund Volunteer leave to give back to the community PTO + Wellbeing days Flexible public holidays - take the days off that are important to you, swap out the ones that are not Family planning & parental leave, plus support for parents returning to work Wellness initiatives and an Employee Assistance Program We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.