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Transform data into strategic direction by tracking performance, identifying resonant content, and building reporting foundations for employer brand strategy. | Currently pursuing or recently completed a degree in Data Analytics, Marketing, or related field with strong analytical, organizational, and communication skills. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Marketing Analyst Intern, Employer Brand! About the job Employer Brand sits at the intersection of marketing, storytelling, and talent strategy. Our mission is simple: help the right people discover Twilio, understand our culture, and imagine themselves building here. But powerful stories need proof. That’s where you come in. You’ll transform data into direction. Tracking performance across channels, identifying what resonates most with candidates, and building the reporting foundation that shapes our strategy. You won’t just observe the work, you’ll help define how we measure success across the entire function. If you’re excited by analytics, love organizing chaos into clarity, and want your work to influence real business decisions, you will be a great fit for this role. Responsibilities In this role, you’ll gain experience in: Channel Assessment Evaluate the data generated from each channel and define a structured methodology for data collection. Define and document Employer Brand metrics and data sources Metrics & Tracking Infrastructure Build and maintain a sustainable tracking system (ie Airtable, Excel) Build leadership-ready outputs that can be reused in EB and TA forums Ensure data consistency and reporting hygiene Measurement & Analysis Establish a baseline view of Employer Brand performance across priority channels Track awareness, engagement, and behavior signals and roll up insights Identify top-performing channels, formats, and content themes Analyze trends and directional performance Partner with Employer Brand and TA team members to validate insights Cross-Team Support Act as an ambassador of the Twilio intern program and support intern community engagement. Support employer brand operations across projects as needed. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required Currently pursuing or recently completed a degree in Data Analytics, Marketing or a related field Strong analytical and organizational skills with attention to detail Comfortable collecting and manipulating with data in spreadsheets (Excel, Google Sheets) Ability to synthesize data into clear, concise insights Strong written communication skills Self-starter who can manage weekly project tracking and deadlines independently Ability to build presentation materials (Google Slides, Canva) Desired Familiarity with Google Analytics, or similar platforms Interest in Employer Brand, Recruitment Marketing, or Talent Analytics Experience with Airtable or dashboard-style tracking tools Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, or WA. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $24.00/hourly Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $26.00/hourly Based in the San Francisco Bay area, California: $29.00/hourly The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for the role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Diagnose and resolve technical issues related to Generative AI workflows and integrations while supporting customers. | Strong understanding of Generative AI, APIs, cloud platforms, customer-facing experience, communication skills, and CRM proficiency. | you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control. We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us! About the Role We are seeking a Technical Support Analyst to join our growing customer success team and play a critical role in delivering exceptional technical support for our Generative AI solutions. This role is ideal for a process-oriented professional who is technically adept, customer-focused, and skilled at navigating workflows, business processes, and CRM tools. You will be responsible for diagnosing and resolving customer issues, improving workflows, and ensuring customer satisfaction with our cutting-edge Generative AI platform. Responsibilities Technical Support Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations. Respond to customer inquiries via CRM tools, email, and other support channels, providing clear and timely solutions. Escalate complex issues to engineering or product teams while maintaining ownership of customer communication. Customer-Success Oriented Support Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions. Proactively identify opportunities to enhance customer adoption and usage of Generative AI capabilities. Act as a trusted advisor, helping customers align product capabilities with their business processes. Process Optimization Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking. Document common issues and solutions in a knowledge base to empower customers and internal teams. Identify recurring issues and collaborate with Product and Engineering teams to improve system performance and reliability. Workflow & Business Process Expertise Understand customer workflows and business processes to provide tailored recommendations and solutions. Collaborate with customers to ensure that Generative AI solutions integrate seamlessly into their existing workflows. Provide technical guidance on designing and optimizing cross-enterprise workflows using Generative AI. CRM Tool Management Leverage CRM tools to manage support tickets, track customer interactions, and ensure accurate documentation. Generate reports and insights from CRM tools to monitor support performance and customer satisfaction. Qualifications Technical Expertise Strong understanding of Generative AI, its applications, and its impact on business processes. Familiarity with APIs, cloud platforms, and workflow automation tools. Ability to analyze and troubleshoot technical issues, with a solutions-oriented mindset. Process-Oriented Thinking Demonstrated ability to follow and improve support processes for efficiency and consistency. Strong organizational skills, with the ability to prioritize and manage multiple customer issues simultaneously. Customer Success Focus Proven experience in a customer-facing role, with a passion for helping customers succeed. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. CRM Proficiency Skilled in using CRM tools (e.g., Salesforce, Zendesk, HubSpot) to manage support cases and track customer interactions. Experience generating reports and insights from CRM tools to improve support processes. What Success Looks Like Customer issues are resolved quickly and effectively, with high levels of satisfaction. Customers are empowered to fully utilize Generative AI solutions in their workflows and business processes. Support processes are continuously streamlined and optimized to improve efficiency and consistency. Recurring technical issues are documented and addressed, leading to product improvements and fewer support cases over time. Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations. Salary Band $90,000—$150,000 USD Company Perks: Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* 12 weeks of paid parental leave in the US* 401k program, 3% match - vested immediately!* $500 work-from-home stipend to be used up to a year of your start date* $1,200 per year Health & Wellness Allowance to support your personal goals* The chance to collaborate with a team at the forefront of AI research *Certain perks and benefits are limited to full-time employees only You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.

Lead and manage community-engaged research and evaluation projects focused on educational equity. | Experience in research analysis, project management, and equity-focused evaluation methods. | Are you looking to make a big impact on an early-stage company? Does the thought of scaling an innovative technology business solving real problems for an underserved community excite you? Do you excel building and leading really strong, high-performing teams? Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month. We launched the Propel Marketplace to connect our ~5M monthly active users to products, services, and exclusive offers from leading brands across retail, healthcare, and financial services. It has grown into a powerful, industry-leading performance tool for our partners and a critical revenue driver for Propel. We’re looking for an Ad Operations Analyst to help the team execute our partners’ campaigns smoothly and save our users more money. What you’ll do: Campaign Execution: Own end-to-end execution of brand campaigns. Ensure all campaigns launch on time and without errors, coordinating closely with Business Development and Customer Success Build with AI: using our internal AI tools to create your own SQL queries to improve efficiency, for example. With team support, you'll learn how to combine your own judgment with AI to maximize impact. Campaign QA: QA campaign inputs like copy, tracking links, images, and tags — and flag or resolve gaps proactively.Campaign Optimization: Collaborate with the insights team on the implementation of A/B testing and budget shifting to improve campaign performance. Monitoring and pacing: Monitor pacing and performance, surfacing risks to delivery, and partnering with Customer Success Managers to troubleshoot in real-time Content calendar management: Coordinate with Growth and Merchandising team on the Marketplace content calendar, ensuring campaigns are properly booked and launched as planned Knowledge management: Maintain and improve process documentation to support consistency and scale Push campaigns: Deploying push campaigns via Braze tied to key Marketplace initiatives Requirements: 2-5 years of work experience in operations, project management, campaign management, or equivalent roles Detail-oriented and organized, with a knack for catching small errors before they become problems Excellent at prioritizing in fast-paced environments, managing multiple campaigns and stakeholders at once Comfortable working independently and navigating ambiguity Familiarity with HTML and Google Suite Knowledge of Amplitude, Salesforce, and Braze is a strong plus Strong communicator — clear, timely, and proactive with both technical and non-technical partners Experience working at a startup or in a lean, cross-functional environment Ad Ops experience is not necessary; we have a strong preference for candidates with prior experience in operational roles (e.g., program or project coordinator) We Offer: An immediate opportunity to make an impact on our users and the business we’re building A get-stuff-done culture that is also fun and caring Work that really is helping people with meaningful challenges Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats. 20 Days of PTO 4% 401K match $10k lifetime spend towards Carrot Fertility Excellent Medical, Dental and Vision options Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $80,000 - 90,000, depending on experience. A 10% bonus based on revenue performance, equity and excellent benefits come with this position as well! Additional Considerations: We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities. Interview Accommodations: Propel is committed to providing reasonable accommodations throughout the interview process. If you need accommodations due to a disability or medical condition (such as additional time or accessibility support), please let us know as early as possible so we can support you appropriately. We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington. Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA). More About Propel Propel is a technology company that’s strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. We’ve also partnered with renowned institutions and organizations like Vote.org, GoFundMe, and GiveDirectly. Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. Learn more about our impact from the press Fintech Company Propel Announces $10 Million Fund For Food Stamp Late Show With Stephen Colbert How to Propel the Fight Against Poverty in America How Tech is Helping Poor People Get Government Aid Propel Routes Money to those Who Need it Most How one tech startup is giving cash to SNAP recipients Recipients Affected By Government Shutdown How hunger relief groups say you can help feed your neighbors during the shutdown and beyond Helping our Users Navigate this Crisis Join us, and let's build something amazing together!

Design and lead mixed-method research studies, manage projects, engage stakeholders, and communicate findings for policy and program evaluation. | At least 7 years of research experience with a relevant bachelor's degree and ability to obtain Public Trust clearance; US citizenship required. | Description We are seeking a mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency’s customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data‑driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. Key Responsibilities: Design quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods. Oversee survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment. Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information. Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions. Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations. Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable. Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements. Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery. Apply Human-Centered Design and service design principles across digital and non-digital touchpoints. Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities. Collaborate with stakeholders to define CX success metrics and evaluate the impact of research‑driven recommendations on service quality and outcomes. Support continuous improvement efforts by linking research insights to service performance and outcomes. Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines. Required Qualifications: US Citizenship is required by the federal government for this position Must be able to obtain Public Trust clearance. MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines. Bachelor’s degree in Psychology, Sociology, Anthropology, Human Factors, HCI, Behavioral Science, UX Research, Service Design, Public Policy, or related field. Preferred Qualifications: Figma for collaborating, workshopping, prototyping and wireframing Qualtrics for survey deployment and analytics Usertesting.com or similar platforms for usability testing or interviews Microsoft Office for analysis, reporting, and cross-team collaboration Familiarity with Tableau, Power BI, or similar tools for data visualization Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis. Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, pain‑point identification). Demonstrated experience working with federal agencies. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Review and implement loss mitigation workout options managing homeowner cases. | High school diploma with 2 years experience in collections or mortgage servicing and knowledge of mortgage guidelines. | About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Mortgage Assistance at Valon The Mortgage Assistance team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners who are currently facing financial hardship that directly impacts their ability to make monthly mortgage payments. This team will take ownership and provide support to homeowners by educating them on various Mortgage Assistance programs that are available and will guide them through the entire process in an attempt to prevent foreclosure. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valon's mission of championing homeownership. About The Role The Default Analyst- Mortgage Assistance Underwriter will work to provide solutions for existing homeowners of Valon Mortgage who are experiencing hardships. This individual will report to the Director of Loss Mitigation and will be responsible for providing best-in-class customer service to both homeowners and internal customers to support Valon’s strategic goals. The primary objective of this role will be to determine the best workout option for homeowners with mortgages within Valon’s servicing portfolio, strengthening both homeowner and investor relationships. Responsibilities The Underwriter plays an integral part in reviewing and implementing loss mitigation workout options within the Mortgage Assistance business unit. Under the general supervision of the Mortgage Assistance Manager, the Underwriter will be responsible for reviewing mortgage assistance applications and managing a caseload of files, including all steps necessary from application to modification. This position will have a basic understanding of mortgage servicing and provide support to the Underwriting team. Review customer documentation in accordance with Regulation X (30 calendar days) to determine if the homeowner qualifies for a loss mitigation option; report information to the investor, client, and insurer. Order and review BPO/AVM/appraisal as applicable. Calculate income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines. Accurately and timely update template steps and system notes to reflect the current status of the file. Order and review title searches as applicable. Review and implement according to an investor, client, and insurer for loan modifications, forbearances, and repayment terms, short sales, and deeds in lieu. For short sales, review marketing strategies, listing history, and offer activity. Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines. Request and follow up on foreclosure holds as necessary. Submit loss mitigation requests to the investor/client/MI for approval as required. Decline files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and send an appropriate denial letter if the homeowner does not qualify for a workout option. Prepare and send trial period documents, forbearance plan documents, repayment plan agreements, short sale approval, closing letters, and decline letters as needed. Contact homeowners and real estate agents to provide the status of files Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys. Complete 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines. Work in conjunction with vendors to oversee the generation and compliance of modification, short sale, and deed-in-lieu-of foreclosure documentation. Additional duties may be assigned. Minimum Qualifications High School Diploma or equivalent required Knowledge of FHA, VA, USDA, Fannie Mae/DU, and Freddie Mac / LPA guidelines and automated underwriting systems." Ability to critically examine credit, income, assets, title, and appraisals for adherence to company, investor, and GSE underwriting guidelines. 2 years of Collections, Loss Mitigation, or other mortgage banking, mortgage servicing, or real estate-related experience. 2 years of mortgage loan origination/modification experience, 2 years of telephone customer contact experience. Knowledge of the Fair Debt Collection Protection Act. Ability to work independently in a fast-paced environment as well as part of a team, and focus on results. Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines. Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client. The ability to apply general rules to specific problems to produce answers that make sense. As well as the ability to combine pieces of information to form general rules or conclusions. Ideal Background 5+ years of mortgage/modification underwriting experience 2+ years of Manual Underwriting experience 3-5 years of processing and/or closing experience Understanding of mortgage industry federal regulations, including RESPA, TILA, ECOA, TRID, CFPB, etc Strong communicator with excellent writing skills High integrity with strong ethical values Team player with the ability to work effectively with a variety of team members Benefits Compensation: competitive salary and 401 (k) plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Support and enhance jury management software by analyzing court workflows and leading business analysis efforts. | 3+ years in court operations or judicial administration with strong analytical and communication skills. | Job Summary: The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Jury Management software solutions for courts who conduct jury trials. This position requires strong analytical skills, a solid understanding of court or jury administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements. Duties and Responsibilities: * Analyze jury management workflows, court operations, and related judicial processes to identify opportunities for improvement. * Document current and future‑state business processes, functional requirements, and system interactions. * Translate operational needs into clear, actionable requirements for Product and Engineering teams. * Conduct data analysis and research to support solution design, configuration, and decision‑making. * Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment. * Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel. * Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams. * Support user acceptance testing, validate system configurations, and assist with rollout activities. * Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately. * Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA. * Produce high‑quality documentation such as process maps, requirements specifications, and training materials. * Communicate complex concepts clearly to both technical and non‑technical audiences. * Provide Demonstrations and training to clients on the Jury Application. * Perform other duties as assigned. Education and Experience: * Bachelor’s Degree preferred, or the equivalent amount of related experience required. * 3+ Experience working in court operations, jury management, or judicial administration. * Previous experience in a senior or lead Business Analyst role. * Experience with judicial or government software applications. * Proficiency with JIRA or similar tools for user story creation. * Experience supporting software implementations or enterprise system rollouts. * Strong problem-solving skills and a proactive, customer-focused mindset.. Flexible and forward‑thinking in implementing technology and process improvements Knowledge, Skills, and Abilities: * Comprehensive knowledge of court and jury processes, including domain-specific terminology. * Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients.  * Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously. * Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed. * Excellent verbal and written communication skills, with the ability to present information clearly and persuasively. * Strong active listening skills and the ability to seek clarification to ensure accurate understanding. * Ability to work collaboratively with clients and colleagues while maintaining a positive team environment. * Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred. Jira, Monday, Confluence * Ability to learn and effectively use multiple internal software applications. * Capable of working independently with minimal supervision as well as within a team. * Ability to multitask and perform effectively in a fast‑paced environment. * Willingness to work overtime when necessary to meet project deadlines. * Ability to travel up to 50%.  Work Environment: * Reliable high-speed internet for a remote working environment * An at-home noise level in the work environment that is usually moderate as if the employee works in an office setting, at an individual workstation, using telephone and computer  Physical Demands: * Must be able to remain in a stationary position for most of the day * Constantly operates a computer and other office productivity machinery, * Frequent communication via telephone and Teams Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization.  And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Monitor vendor management operations to ensure compliance and quality standards are met, including auditing and reporting. | High school diploma or equivalent required; bachelor's degree preferred; experience in financial services, auditing, compliance, or vendor management; proficiency in MS Office and strong analytical and communication skills. | Come join our amazing team and work a remote schedule! The Vendor Management QA Analyst I will be responsible for monitoring the activities of the Vendor Management Operations to ensure accuracy, timeliness, and quality of vendor profiles and its compliance with company, investors, and regulatory requirements. Assist with the establishment and enforcement of quality assurance standards and compliance measures for vendor management. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations wherein the company operates. The approved Target Pay range for this position is $26.00 - $28.00. What you’ll do: Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards. Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies. Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures. Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications. Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor. Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards. Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders. Review and respond to internal and external audit requests received by the department as needed. Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary. Process vendor communication requests, including tracking acknowledgements as required. Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans. Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements. Perform other duties and special projects as assigned. What you’ll need: High school diploma/GED or equivalent work experience. Bachelor’s degree preferred. One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience. A minimum one (1) year experience in CMS vendor management operations. Management reporting experience is preferred. Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results. Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions. Proficient in MS office, in particular word, outlook, Excel and Visio. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritize and multi-task in a fast pace ever changing environment. Ability to organize and meet deadlines. Excellent document interpretive and comprehension skills. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com. What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-AE1

Lead research initiatives, conduct competitive analysis, and synthesize data into strategic narratives for clients. | At least 2 years in communications or media planning with proficiency in syndicated research tools and data analysis. | WHY DEPT®? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. ABOUT YOU: We are seeking a Manager-level Strategic Analyst to drive insight-led media and communications strategy for our clients. This role sits at the intersection of research, analytics, and creative strategy—turning third-party data, cultural signals, and audience intelligence into clear, compelling strategic direction. The ideal candidate is equally comfortable deep-diving into syndicated research and assisting with sharp, inspiring briefs that shape creative development and comms planning. You will partner closely with strategists, media planners, creatives, data teams, and client stakeholders to ensure strategy is evidence-based, insight-driven, and actionable. You'll be responsible for: Lead the execution of research initiatives using syndicated and third-party tools (e.g., GWI, MRI-Simmons, YouGov, Comscore, Kantar, Nielsen, eMarketer, Mintel, etc.). Conduct competitive analysis, category deep dives, and cultural trend mapping using existing market and syndicated sources. Synthesize multiple third-party data sources (syndicated research, platform data, social listening tools, industry reports, market studies) into cohesive strategic narratives. Transform data into human truths, behavioral insights, and cultural observations that drive communications strategy Develop clear audience frameworks (personas, journeys, need states, motivations, barriers) grounded in syndicated research. Analyze campaign performance and identify learnings across performance activity Translate research findings into sharp problem statements, single-minded propositions, and communication objectives. Support development of comms architectures and measurement frameworks aligned to audience behavior and market dynamics. Help ensure consistency and connection across channels and touchpoints Collaborate with media, strategy, and creative teams throughout the campaign lifecycle You'll need to have: Minimum of 2 years years’ experience in communications planning, media planning, buying, performance marketing, or analytics Strong interest in comms strategy and integrated media thinking Proficiency with syndicated research tools (GWI, MRI-Simmons, YouGov, Nielsen, Comscore, MediaRadar, etc.). High level of comfort working with large datasets and drawing defensible conclusions, and curiosity about what the data means. Demonstrated ability to analyze performance, surface insights, and deliver clear optimization recommendations to internal and external stakeholders. A creative mindset with an appreciation for how ideas come to life in media Clear communication skills and attention to detail; ability to craft compelling narratives from research findings. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package: Healthcare, Dental, and Vision coverage 401k plan, plus matching PTO Paid Company Holidays Parental Leave The anticipated salary range for this position is $65,000 - $75,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. WE SUPPORT YOU BEING YOU: DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about DEPT® DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $65,000—$75,000 USD

Lead and manage community-engaged research and evaluation projects focused on educational equity. | Experience in research and evaluation with strong qualitative and quantitative methods and commitment to equity, but no demonstrated experience in forecasting or technical analytics tools. | Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Forecasting & Capacity Planning Senior Analyst to join our Operational Excellence team. This individual will own the forecasting and analytics foundation that drives workforce strategy, staffing, and performance across our contact center and pharmacy operations teams. This is an ideal opportunity for a highly analytical, detail-oriented, and proactive problem-solver who thrives in fast-paced, data-driven environments. Responsibilities Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams. Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches). Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals. Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth. Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions. Develop dashboards and reports that communicate insights and recommendations to leadership. Support scenario modeling for new programs, process changes, or technology enhancements. Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools. Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience. Qualifications 4–6+ years of experience in forecasting, analytics, workforce planning, or related roles — ideally in healthcare, contact center, or tech-enabled operations. Bachelor’s degree in Mathematics, Statistics, Economics, Operations, Data Science, or a related quantitative field. Advanced proficiency in Excel/Google Sheets, SQL, Python, and data visualization tools (e.g., Tableau) and experience with forecasting techniques. Strong quantitative reasoning, data modeling, and problem-solving abilities. Ability to translate complex data into clear, actionable insights. Excellent written and verbal communication; skilled at presenting analytical findings to diverse audiences. Curious, adaptable, and proactive — thrives in fast-paced environments and takes ownership from analysis through execution. Willingness to travel Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead and manage participatory evaluation studies focused on educational equity and community engagement. | PhD in Educational Leadership with extensive experience in research and evaluation methods. | The Applications Analyst III supervises and provides technical guidance to the staff in the development of specifications for new or revised systems. Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.