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Manage client relationships, develop engagement strategies, analyze program data, and lead project initiatives to ensure client retention and satisfaction. | Minimum 5 years in client success or account management within healthcare or digital health, with proven performance and strong communication skills. | WeightWatchers is a global digital health company. WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits. As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care. The Senior Client Success Manager (Sr CSM) plays a critical role in achieving client retention, satisfaction, and growth, along with driving member engagement for their assigned book of accounts. The Sr CSM owns the day-to-day relationships with employer clients and ensures they are maximizing the benefits of the Weight Watchers programs. The Sr CSM will work with their clients to establish a plan to anchor WW into the client’s overall health and well-being strategy. This role demands a mix of skills to successfully serve as a trusted advisor, project manager, product expert, and more. The Client Success team serves as client advocates working cross-functionally and collaborating internally with Sales, Operations, Marketing, Analytics, Product, Clinical, etc. to provide an exceptional client experience. The Sr CSM partners with clients and Marketing to develop enrollment and engagement strategies that drive ongoing utilization and clinical results for members. As a trusted advisor to clients, the Sr CSM makes recommendations for program enhancements that support and deliver overall program value, resulting in sustained client retention and satisfaction. The Senior Client Success Manager will have the opportunity to inform and be an active participant in new business practices and process improvements by acting as the Subject Matter Expert (SME) on key projects. They will work with project leads and leadership to share and implement those ideas/processes. Periodic travel for client and internal meetings is required for this role. What You'll Do Key Responsibilities Owns, develops, and maintains relationships at all stakeholder levels in the client organizations, including partners, within the assigned book of business. Ensures collaborative enrollment and engagement strategies are developed and executed within each account; works with clients to set and track goals, and align tactics to achieve those goals. Tracks and analyzes program performance data (e.g., enrollment, engagement, outcomes); develops the supporting value story and recommendations and delivers to clients. Develops renewal strategies to drive account growth and retention; propose recommendations internally and garners support when unique renewal terms are requested or recommended. Participates in brainstorming solutions to meet client engagement needs with internal teams (e.g., Client Success, Marketing, Ops) Identifies best practices within clients and industries and shares those practices across teams and clients, developing and hosting inter training sessions. Provides assigned accounts with customized marketing materials for timely deployment and tracking. Owns vision and serves as project management lead on the implementation of client initiatives (e.g., enrollment and engagement strategies, ad hoc projects) Anticipates client needs and quickly adjusts project plans and priorities accordingly. Who You Are Bachelor’s Degree Minimum 5 years related experience in client success or account management in the wellness or healthcare/digital health industry Proven track record of exceeding performance goals A client-centric approach with the ability to balance needs of the organization and needs of clients Goal-oriented with a growth mindset Ability to craft a compelling, data-driven story to make recommendations, and influence client decisions Highly collaborative with the ability to develop strong relationships internally and externally Strong commitment to meeting and exceeding sales and business goals Strong problem definition and solving ability with high attention to detail Ability to balance workload and prioritize in a fast-paced environment Strong organizational skills with the ability to work in a deadline-driven environment Excellent written and verbal communication skills Proactive self-starter able to turn ideas into execution Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program. US Pay Range $120,000—$130,000 USD At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance. It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy. Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness. RECRUITMENT SECURITY & FRAUD PREVENTION At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind: Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address. Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges. Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf. Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase. Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww

Partner with public sector clients to maximize platform adoption, develop strategic account plans, and ensure renewal and growth. | Extensive experience in SaaS customer success, strong communication skills, ability to influence at senior levels, and familiarity with public sector or engagement platforms preferred. | About PublicInput PublicInput develops and supports Software-as-a-Service (SaaS) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public. Based in Raleigh, NC, the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes. With a shared background in planning consulting, the company’s co-founders believe that technology can play a key role in making government more responsive and representative of communities' broadest needs. Our Approach Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps. PublicInput uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform. Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement. Our Culture PublicInput is driven by the idea that “life is all about the people you meet and the things you create with them.” We are privileged to work with exceptionally talented colleagues to create a meaningful change for governments and society. PublicInput’s mission is to enable collaborative democracy through technology. This means creating systems that allow governments to build relationships with their community through more reliable communication, lowered barriers to participation, and data analytics to understand what they’re hearing. That is why we work hard to be the experienced and empathetic innovation partner that state and local governments deserve, while building an exceptional team and company. About The Role & You: The Senior Customer Success Manager will partner with PublicInput’s Flagship portfolio customers, consisting of Public Agencies, Counties, and State-level departments to promote full adoption of the PublicInput engagement platform by maximizing usage, creating value, and fostering satisfaction. What You Will Do: Maximize Value Manage complex, high-stakes customer environments that may include technical challenges, evolving requirements, and heightened executive visibility. Gain a deep understanding of each customer’s strategic and operational goals. Develop short and long range plans that promote maximum value and align PublicInput’s full suite of capabilities. Identify barriers and promote creative solutions to help the customer achieve desired outcomes and their definition of success. Translate knowledge of public engagement best practices into credible recommendations that help influence the execution and effectiveness of the customer’s outreach efforts. Account Growth Identify areas of opportunity within the portfolio for expansion across the enterprise and breadth of product offerings. Work cross functionally to develop and present the optimal feature packages and messaging. Ensure maximum users and exclusivity of core modules. Advocacy Grow and cultivate strong customer sentiment by developing trust over time and delivering consistent follow-through. Represent the voice of the customer and act as the quarterback internally by escalating through appropriate channels and levels to ensure their challenges and expectations are heard and acted upon. Lifecycle and Longevity Own the end-to-end renewal process, partnering closely with Finance throughout the 120 day renewal cycle to surface account nuances and proactively address renewal risk. Monitor account health and engagement signals to identify, mitigate and escalate risk early. Create and execute targeted playbooks to stabilize at risk accounts and strength renewals. Develop strong referenceable customers. Promote customer engagement with PublicInput events and customer panels. Skills and Experience: Minimum 7-10 years of experience Customer Success, preferably in a fast moving, evolving SaaS environment Ability to converse and influence at senior levels both internally and externally Track record of achieving expansion, upsell and cross sell sales goals Track record of achieving retention goals Public sector experience a plus Public engagement experience a plus Compensation This role pays a market-competitive base salary and is eligible to participate in the company’s annual bonus plan. You may also be eligible for our equity incentive program that awards high-performing employees on an annual basis. These option grants are awarded at the CEO’s discretion to acknowledge employees who have made significant contributions to achieving our goals. Benefits Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance. Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan that covers 100% of your medical premiums or up to $800 per month for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family. $1,000 HSA Contribution: PublicInput will contribute $1,000 annually (spread over each month) to an employee’s Health Savings Account (HSA). Pre-tax 401 (k): The company provides access to make pre-tax contributions to a 401 (k) plan, and will match 50 cents on the dollar up to 6% of an employee’s base salary Company Culture Our offices are based out of Raleigh Founded in the Glenwood South neighborhood of Downtown Raleigh. We’re fortunate to be surrounded by fellow social entrepreneurs and high-growth companies. Glenwood South contains a multitude of restaurants, bars, unique shops and art galleries. The Legal Bits PublicInput is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. As a condition of employment, you are required to sign and comply with an Employee Confidential Information Invention Assignment Agreement that requires, among other provisions, the assignment of rights to any invention made during your employment at the Company, and non-disclosure of Company proprietary information. All company offers are contingent upon the completion of a criminal background check. Your employment is at-will and either you or we may terminate your employment at any time, with or without notice. Diversity, Equity, and Inclusion PublicInput celebrates all people and is committed to working actively towards equity and accessibility for everyone. We believe society is strongest when everyone is listened to, respected, valued, and able to contribute to the decision-making process, regardless of race, sex, ethnicity, national origin, religious faith, disability status, sexual orientation, or gender identity. We seek talented individuals whose skills and experiences can help us transform the way government and communities work together. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all areas of our company.

Help clients architect, govern, and optimize ServiceNow solutions to drive digital transformation. | Extensive experience with ServiceNow, enterprise architecture, cloud, and integration skills, plus leadership in large-scale deployments. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers. What You Get To Do In This Role The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They: • Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision. • Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. • Translate goals and desired into an architectural roadmap. • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications. • Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices. • Be an active contributor of leading practices and expertise related to the ServiceNow platform. • Maintain the skills and certifications that are relevant to your customers and your role. • Mentor others in their professional development. • Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. • Help customers adhere to ServiceNow architecture guardrails and coding standards. • Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. • Support the development of reusable solutions, accelerators, and technical assets. • Present platform strategy and design decisions to stakeholders and leadership. Qualifications To be successful in this role you have: • 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience • Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment • Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps • 3+ years in an Enterprise or Solution Architect role, or relevant experience • Knowledge of data modeling, CMDB design, data strategies, platform security, and integration. • Cloud application technology experience • Familiarity with Enterprise Platforms in addition to ServiceNow • A strong customer focus • The ability to thrive in complexity • A strategic and collaborative mindset • Excellent presentation and communication skills • Strong executive communication skills • Ability to travel up to 50% of the time. Preferred Qualifications • Financial Services / Banking experience • Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) • Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) • Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Design, build, and deploy scalable LLM-based solutions for operational efficiency and risk assessment in real estate and insurance. | Over 5 years of experience with AI/ML systems, deep understanding of LLM internals, cloud deployment, and stakeholder communication. | If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way. People First - We communicate with honesty and respect to our customers, colleagues, and partners. Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives. Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices. About the Role We’re hiring a Staff AI Engineer to develop production-grade generative AI systems that transform how insurance and real estate decisions are made. You’ll design, build, and deploy robust LLM-driven products that help us enhance operational efficiency, better assess risk, and improve underwriting accuracy. This is a high-impact role where you'll work cross-functionally to bring cutting-edge AI into core workflows across property, title, and operations intelligence. What You’ll Do Design, build and deploy scalable LLM-based solutions, initially, targeting improved operation efficiency, that integrate external knowledge bases and APIs. Own the reliability and ongoing performance of LLM-powered applications, ensuring traceability, observability, and regulatory compliance. Fine-tune and adapt large language models (e.g., GPT, Claude, LLaMA) to domain-specific tasks in real estate and insurance. Collaborate with domain experts, data teams, and product managers to research and align on AI solutions that satisfy business needs and regulatory constraints. Who You Are Autonomous Owner: You drive work forward with minimal oversight and strong attention to detail, proactively addressing challenges and targeting results. Curious: You investigate, test, and improve constantly—especially in Artificial Intelligence and Engineering domains. Clear communicator: You translate technical concepts across business, legal, and engineering teams. Product-oriented: You care about solving practical problems with measurable business value. Qualifications 5+ years of experience building and shipping production-grade AI or ML systems, with a strong focus on LLMs and transformer models. Deep understanding of LLM internals (attention mechanisms, tokenization, fine-tuning techniques) and best practices around their use. Experience developing and deploying models in a cloud-based production environment following MLOps best practices, with proficiency in Python, SQL, Git, Docker. Enthusiasm about taking ownership of complex projects, including managing the requests coming from multiple stakeholders throughout the company Ability to manage stakeholders and communicate technical concepts to people throughout the company, including business partners in product and senior leadership. Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case. This job is also eligible for the following compensation components: Bonus & Equity The base salary range for this role is shown below: $146,880—$214,800 USD How we’ll value you and make your life a bit easier: We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission. We currently offer the following benefits to all Full-Time employees: Work/Life Balance - We encourage taking Paid Time Off (PTO)! 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity) Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment Health Savings Account (HSA) 401K with company match program Short-Term & Long-Term Disability Supplemental Life and AD&D Insurance Critical Illness, Injury and Hospital Insurance We believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage complex, multi-product projects, serve as a trusted advisor for districts, and ensure platform reliability and data integrity. | Experience in project delivery, client partnership, data management, and cross-team collaboration, with strong judgment and independence. | About Panorama: Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development. About the Role: Project Manager II is a fully autonomous delivery role managing complex, multi-product projects and serving as a primary advisor for districts. This level requires strong judgment, cross-functional leadership, and the ability to independently navigate ambiguity. Client Partnership & Advising Translate district strategic priorities into actionable, outcomes-driven project plans. Guide client decision-making by presenting options, trade-offs, and best practices. Proactively manage expectations and risks in partnership with Account Managers. Serve as a trusted advisor throughout onboarding and sustained use. Project Delivery & Execution Excellence Own end-to-end delivery for complex implementations across the Panorama product suite. Lead project calls and planning sessions with confidence and authority. Manage interdependencies across workstreams, timelines, and stakeholders. Identify and resolve blockers through coordination and escalation as needed. Platform Reliability & Data Integrity Own platform accuracy and data integrity for assigned client portfolios. Independently manage rollover processes and post-rollover change requests. Ensure system correctness through QA, validation, and coordinated internal reviews. Cross-Functional Collaboration Drive alignment across Implementation, Support, Product, and Survey Operations. Track and manage tickets across integrations, survey ops, and technical support. Partner with internal teams to improve delivery efficiency and reduce handoffs. Product Fluency & Client Enablement Maintain deep fluency across Panorama products and configurations. Educate clients on new features, enhancements, and evolving best practices. Track and manage enhancement requests in partnership with Account Managers. Typical Indicators of Success Strong client outcomes and satisfaction Effective risk management and problem-solving High-quality cross-functional coordination Ownership of complex delivery without escalation Salary range: $81,000 - $108,000 USD Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits

Lead the development and delivery of AI-powered customer care experiences, manage product lifecycle, and collaborate with technical and business teams. | Minimum 5-7 years in digital product or engineering roles, Scrum Product Owner certification, experience with AI/chatbot platforms, and strong communication skills. | Come collaborate with us in creating the digital experience for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Entertainment Digital Products team cultivates customer and team member experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, Cromwell, and more. Based in Las Vegas, and reporting to the VP of Digital Team Member Products, this leadership role is responsible for the development and delivery of Caesars Entertainment AI Powered Customer Care experiences that: 1) allow guests to ask questions about their on-property experience; 2) allow guests to engage with customer care agents through digital channels; and 3) allow team members to respond quickly and accurately with the best information possible. Additionally, this role will be responsible to shepherd AI requests from various business units through the company’s AI assessment process. This role will define and build a shared understanding of the digital experiences outlined above, while achieving our strategic objectives and delivering specific key business results. The Product Owner collaborates with leadership, stakeholders and your team to define and build a shared understanding of: 1) Features/Epics (and associated non-functional requirements); 2) Customer Journey Maps; 3) User Story Maps; 4) User Stories and 5) Wireframes. This leader will be accountable for the successful launch of their digital product capabilities from ideation through implementation, as well as continuous support and optimization through the entire product lifecycle. This leader will also be accountable for implementing modern change management principals, taking lead in bringing stakeholders along from the beginning. The ideal candidate will have a proven track record and understanding of Agile delivery frameworks (Scrum, Kanban, SAFe, etc.), Lean Product Management and User Experience Design principals; and possess a deep passion for the development of amazing guest-facing experiences. This leader will ensure her/his teams adhere to the consistent application of our shared design and code libraries to ensure efficient and scalable development. This Product Owner is responsible for collaborating in our Lean Product Management community of practice –including bi-weekly discussions, reading/actively listening to associated books, podcasts, articles, etc. Duties and Responsibilities: Customer Empathy: Must possess deep passion and empathy for the customer & team member experience. Product Readiness: Is able to define and collaborate to qualify Features/Epics to our standardized definition of “Ready”. Product Delivery: Is responsible for the timely delivery of digital experiences across a variety of channels. Team Communication: Actively engages with team members to define, prioritize, and collaborate on the various needs of our customers. Leadership/Stakeholder Communication: Provides frequent communication to leadership and stakeholders, elevating issues that impact budget, timeline, or strategic vision. Product Standards: Executes within the eCommerce digital principles, standards, and practices. Product Quality: Responsible for the delivery of a defect-free product to the customer. Develop and maintain a product roadmap for Caesars AI Powered Customer Care Platform, chatbots, conversational AI, and generative AI solutions, considering market trends, customer needs, and business objectives. Manage the AI Customer Care Platform as the IT Application owner, solving for constantly evolving business short term and long-term needs Be hands-on and work closely with the Implementation teams to solve problems, not just delegate and track. Provide user training and support Work across teams (technical and business) and ensure solution is optimal and effective across the enterprise where applicable Monitor product performance and user feedback to identify areas for improvement and optimization. Ensure that solutions comply with industry regulations and best practices, including data privacy and security requirements. Manage product launches and rollouts, ensuring that they are successful and meet business objectives. Develop and maintain product documentation, including user guides, release notes, training documentation, and technical specifications. Line Manager for the technical product team consisting of Engineers, system administrators, and a Scrummaster Qualifications: Minimum of 5-7 years in a digital product, design, or engineering role, within an agile team Certified Scrum Product Owner certification (CSPO®) Bachelor’s degree Experience working in teams/organizations that bring high quality digital products to market Demonstrable portfolio of products and customer journeys in market Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information Demonstrated ability to adapt to changing business priorities and Deep curiosity in emerging digital trends and ability to translate into friction-less customer experiences Proactive work ethic Additional Relevant Qualifications: Experience with Amazon Web Services, primarily AWS Connect, Bedrock, and Pinpoint, or similar CRM Service platforms. Experience with Atlassian® Application Lifecycle Management tools (Jira®, Confluence®, etc.) Experience with Generative Chat, Conversational Chat, and/or chatbot platforms. Programming Skills: Prior programming experience and an understanding of the technical complexities of software development At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Build and maintain strong customer relationships, ensure satisfaction, and drive retention and revenue growth. | 3-5+ years in SaaS customer success, proficiency with multiple systems, excellent communication, and proactive problem-solving skills. | At Vitable, we asked ourselves — What if better care didn’t cost more? That question drives everything we do. We’re building the health benefits platform designed for everyday workers — and the employers who care about them. By providing accessible, high-quality healthcare to the 85+ million uninsured and underinsured Americans, we’re creating a better experience for employees and a smarter solution for employers. Simply put, we’re built for better — and we’re just getting started. As a Customer Success Manager at Vitable, you’ll play a foundational role in delivering on our promise of better care. You’ll help shape the customer journey from onboarding through renewal, building and executing strategies that drive retention, deepen engagement, and fuel revenue growth within our existing client base. You’ll be an advocate for our customers and a connector across internal teams — sharing insights that guide product development, improve service delivery, and enhance the overall client experience. This is a high-impact opportunity to influence the future of our Customer Success function while helping businesses take better care of their people. We’re looking for someone who is: Inventive and curious, always looking for better ways to solve problems Humble and collaborative, ready to roll up their sleeves and work across teams Driven by purpose, with a passion for helping the everyday worker Eager for change, excited to help shape the future of healthcare access Responsibilities Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI Execute on and assist in refining processes for customer retention, renewals, and expansion Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services Drive proactive client communication to ensure renewals are won with ease Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels Drive the renewal process by managing your pipeline and initiating early client renewal conversations. Recognize areas of difficulty and opportunities, and suggest practical solutions to address them Partner with Customer Success peers to drive process improvements within our team Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI Qualifications 3-5+ years of Customer Success experience in a fast-paced SaaS business Proficient navigating across multiple systems, including HubSpot, Notion, G-Suite and Chargebee Self-motivated, independent, and adaptable; comfortable with ambiguity, multitasking, and context switching Passionate about customer satisfaction and seamless delivery A lifelong-learner willing to take initiative and actively pursue answers Enthusiastic about helping colleagues and team members succeed–we win as a team Ability to effectively self-manage in a remote work culture spanning multiple time zones Exceptional ability to identify retention risks and proactively address them Excellent communication skills and ability to represent Vitable in key customer meetings and at events A track record of high customer retention and revenue expansion Benefits and Perks 100% Silver Plan + Full Medical Coverage Dental and Vision Voverage 401(k) and Life Insurance Access to Vitable’s Primary Care membership Unlimited PTO Remote-first culture with a supportive team MacBook and any other gear you need Mentorship opportunities through First Round Capital Home office setup stipend Competitive equity package Who Thrives Here You care. About people, about purpose, about doing work that matters.You’re the kind of person who sees a broken system and asks, “How can I fix this?” You’re not afraid of a challenge—in fact, you’re energized by it. You move fast, but you think things through. You don’t just get things done, you get the right things done.At Vitable, we thrive on autonomy and collaboration. That means you have the space to own your work, make smart decisions, and lead with initiative, but you also know when to pull others in, ask questions, and work as a team. You’ll fit right in if you’re: Motivated by mission Someone who gets sh*t done (and does it well) Curious, thoughtful, and clear on your “why” A self-starter who can figure things out Empathetic, honest, and genuinely care about others Collaborative, but confident in working independently Hungry for change—and ready to help make it happen We care deeply about the people we serve, and we care about our team just as much. We support each other, we show up with heart, and we have fun while we do it. No egos, no jerks. Just good humans doing great work. Inclusion at Vitable Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve. If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.

Lead design, deployment, and optimization of enterprise storage solutions, providing technical leadership and customer engagement. | 8-10+ years in storage or infrastructure engineering, with proven experience in enterprise storage platforms, virtualization, and technical project leadership. | Senior Lead Engineer – Storage Administration Location: Remote (work from home), with strong preference for candidates within 50 miles of our data centers in Cincinnati, OH; Indianapolis, IN; or Chicago, IL. Job Purpose This is a senior-level engineering role responsible for leading the design, architecture, deployment, and optimization of enterprise storage solutions. This position serves as a technical subject-matter expert for customer engagements, lead storage project initiatives, and acts as an escalation point for complex technical challenges. The Lead Engineer will contribute to solution architecture, presales engineering, and technical strategy while ensuring high-quality delivery across multiple customer environments in the Midwest region. Essential Functions Serve as a senior technical resource and escalation point for Storage Engineers I–II across delivery projects. Conduct advanced troubleshooting, root-cause analysis, and performance optimization across multi-vendor storage systems. Develop and review high-quality architecture diagrams and detailed design documents Oversee and execute integration, performance, scalability, and failover testing for enterprise systems. Provide technical leadership and guidance during customer meetings, project planning sessions, and solution design workshops. Evaluate emerging technologies and recommend improvements to customer infrastructure and internal service offerings. Ensure successful deployment, knowledge transfer, and operational handoff for complex solutions. Experience Requirements 8–10+ years of experience in storage engineering, systems engineering, or infrastructure architecture roles. Proven experience architecting and deploying, maintaining enterprise-class storage, compute, and virtualization solutions. Strong customer-facing experience in delivery, consulting, or presales engineering environments. Demonstrated experience leading technical projects or mentoring junior engineers. Prior involvement in multi-site, hybrid-cloud, or large-scale enterprise infrastructures preferred. Education Associate’s or Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field; or equivalent experience. Advanced certifications strongly preferred (e.g., Cisco CCNP Data Center, NetApp NCIE, Dell EMC Proven Professional, Pure Storage Specialist). Technical Skills & Senior-Level Competencies Virtualization & Compute Experience in VMware technologies: vCenter, vSphere, NSX, SRM, vSAN, Horizon, vRealize Automation/Operations (architecture, multi-site design, upgrades). Experience in Cisco UCS architecture, Fabric Interconnect configuration, service profiles, and multi-domain environments. Strong understanding of Cisco MDS and Brocade Fiber switching architectures for storage environments. Enterprise Storage Technologies Advanced-level experience designing and optimizing multiple enterprise platforms: Dell EMC: VNX, Unity, XtremIO, X2, VSA, Vblock, PowerMax, Isilon Hitachi: HCP Cloud Scale, VSP One Block, e590 NetApp: FAS, AFF, SolidFire, HCI (cluster architecture, replication, data protection). HPE: Nimble Storage (multi-site, replication, performance tuning), 3Par, Alletra, Pure Storage: FlashArray, FlashBlade (architecture, capacity planning, snapshot/replication design). Special Knowledge, Skills & Abilities Proven ability to lead complex technical projects and mentor junior team members. Excellent analytical and diagnostic skills for large-scale enterprise environments. Strong documentation and architecture diagramming abilities (Visio, etc). Exceptional communication and customer-facing consulting skills. Ability to balance technical depth with project delivery requirements. Capability to function independently with minimal guidance in a dynamic, project-based environment. #LI-Remote #LI-PK1 #LI-USA #LI-OH #LI-IN #LI-IL Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Leading enterprise SaaS implementations, managing stakeholder relationships, and ensuring successful platform adoption. | 4+ years of SaaS implementation experience, ability to manage complex projects, and strong communication skills with technical and business stakeholders. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other. Who you are: You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus) You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel) We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits offered in the US Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Support districts through onboarding, survey execution, and relationship management to ensure client retention and product adoption. | 1-2 years of customer success or account management experience, strong communication skills, CRM familiarity, and a passion for education technology. | About Panorama: Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development. About the Role: As an Associate Client Success Manager (ACSM), you will play a key role in supporting a portfolio of small districts through both relationship management and project execution. You’ll help districts get started with Panorama, stay on track throughout the year, and renew their partnerships by delivering an excellent client experience and showcasing impact. This role blends strategic and operational responsibilities—managing onboarding and survey execution while also building relationships with district leaders and supporting account renewal. It’s ideal for career professionals eager to grow in education and customer success. Relationship Support & Retention Serve as a primary point of contact for a large portfolio 100 partners, ensuring consistent, value oriented engagement. Support renewals by tracking contract timelines, managing documentation, and surfacing risks early. Build trust with district contacts through thoughtful, responsive communication. Identify opportunities for expansion and collaborate with Sales Account Executive team members Project & Implementation Coordination Lead districts through Panorama’s survey process: setup, launch, and results review. Help new clients onboard smoothly and understand how Panorama tools align with their goals. Track important milestones and send proactive reminders and resources. Maintain up-to-date client information in internal systems (Salesforce, Gainsight, project trackers). Product Engagement & Client Enablement Support product adoption by sharing best practices, templates, and support documentation. Educate clients on self-service tools and features to increase usage and impact. Gather and relay feedback to internal teams to improve the client experience. Internal Collaboration Work closely with teammates in Account Management, Teaching & Learning, and Support to deliver a seamless experience. Partner with senior AMs and AEs for accounts needing more strategic support or upsell conversations. Use internal systems to document activity, flag risks, and monitor engagement. Our Ideal Candidate Has: 1–2 years of experience in customer success or account management Demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, and building client relationships Organized and detail-oriented, with the ability to manage multiple priorities independently Excellent written and verbal communication skills; can simplify complex information for clients. Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions. Eager to learn, ask questions, and take initiative to solve problems. Comfortable using tools like Google Suite; exposure to CRM systems (Salesforce, Gainsight) is a plus. Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access. Salary Range: $55,000 - $81,000 USD Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits