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Conduct virtual consultations, present financial products, and build client relationships. | Strong communication skills, self-motivated, goal-oriented, with customer service or sales experience preferred. | TrueVantage Solutions is redefining how individuals access smart, reliable financial solutions. We are a fast-growing organization seeking motivated Sales Customer Representatives who are driven, coachable, and ready to grow a high-earning career from home. Why Work With Us? High-Earning Potential — Uncapped commissions with top performers earning well above industry averages. Work-From-Home Flexibility — Enjoy a fully remote schedule and the freedom to build your business from anywhere Warm, Pre-Qualified Leads — No cold calling. We supply exclusive inbound leads ready for consultation. Career Growth & Training — Professional development, sales coaching, and advanced digital tools provided. Supportive, Collaborative Team Culture — Work with a team that shares winning strategies and celebrates your success. Health & Wellness Options — Access to life insurance solutions and healthcare exchange plans. What You’ll Do (Key Responsibilities): Conduct virtual consultations with warm leads to understand customer goals and financial needs. Present customized life insurance, Indexed Universal Life (IUL), and annuity solutions. Deliver clear, confident product education via Zoom, phone, or online presentations. Provide high-quality customer service from first contact through implementation. Use our CRM to manage your pipeline, track outreach, and maintain accurate client records. Build long-term relationships with clients through trust, value, and exceptional service. What We’re Looking For (Qualifications):. Strong communication, customer service, and virtual presentation skills. Self-starter with a goal-oriented, entrepreneurial mindset. Excellent time-management and the ability to work independently. Passion for helping clients improve their financial futures. Sales experience is a plus but not required - trainings provided. Note: This is a 1099 independent contractor role, giving you the freedom to run your business on your terms while still having full access to our training, mentorship, and lead system. Compensation is commission-only, but top performers consistently earn well above traditional salaried roles. If you want unlimited income potential and true flexibility, this structure is perfect for you.

Lead the design and implementation of software solutions, mentor team members, and collaborate on high-impact civic tech projects. | Requires 9+ years of experience, proficiency in multiple programming languages and frameworks, leadership skills, and ability to quickly adapt to new technologies. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Software Engineer. In this role, you will have the opportunity to make a significant impact by modernizing and innovating the way software is delivered to the federal government. You will lead the design and implementation of prototypes and proof-of-concepts for new technologies, while collaborating closely with multidisciplinary teams. Your expertise will directly influence operational efficiency and enhance customer experience in high-impact civic tech projects. \n Accountabilities Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. May mentor and supervise software developers. Requirements Bachelors Degree 9+ years of experience Software development experience using Java, JavaScript, Python, ReactJS, Ruby on Rails, TypeScript, or related languages Knowledge of front-end languages and libraries (e.g. JavaScript) Knowledge of back-end languages (e.g. Java, Python) and JavaScript frameworks (e.g. React) Familiarity with databases (e.g. MySQL, PostgreSQL), web servers (e.g. nginx) and UI/UX design Must be able to get up-to-speed quickly on new projects and technologies Strong communication and problem-solving skills Leadership and people management experience Ability to provide direction to less senior team members Demonstrated interest in and ability to learn new systems and technology quickly Ability to discuss technical tasks and team process topics with team members and outside stakeholders Benefits Remote Work (Hybrid roles will be specified in the job post) Competitive Compensation Package Medical, Dental, and Vision Life Insurance, Short/Long Term Disability Employee Assistance Program 401(k) with 4% matching Liberal PTO vacation policy Generous Annual Continuing Education Annual Wellness Budget Bonus Incentive Programs (Employee referrals and performance-based rewards) \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Lead multiple engineering teams to deliver impactful SaaS products, foster a collaborative culture, and ensure technical excellence. | 7+ years of industry experience with management or technical leadership, experience with SaaS or enterprise software, and strong communication skills. | We’re looking for a Senior Engineering Manager to lead the Workiva Chains engineering teams in building innovative, reliable, and customer-centered solutions. Chains is a core workflow automation and connectivity product within the Workiva platform, enabling users to automate complex business processes related to data collection, transformation, and reporting. In this role, you’ll guide teams through complex projects, develop technical and people leaders, and influence cross-functional strategy across Product, UX, Delivery, and more. You’ll foster an inclusive, collaborative culture where individuals feel supported, valued, and empowered to do their best work. This is an opportunity to lead teams that innovate fearlessly, amaze customers, and make a meaningful impact—while modeling Workiva’s values and principles every day. What You’ll Do Lead High-Impact Teams Lead one or more engineering teams to deliver meaningful business results and customer value Drive clarity, focus, and accountability across complex and parallel projects. Drive continuous process improvement initiatives to enhance team productivity, predictability, and velocity Build strong partnerships with Product, UX, and cross-functional teams to align priorities and deliver outcomes Develop People & Culture Mentor, coach, and grow engineers and managers, supporting their long-term success. Foster a culture of inclusion, respect, empathy, and trust—ensuring everyone feels they belong Translate team feedback and engagement insights into meaningful action that strengthens team culture Champion Technical Excellence Promote best practices in quality, observability, reliability, and code health across teams. Guide teams to build solutions grounded in a deep understanding of customer and end-user needs Support architectural and technical decisions that balance innovation with long-term sustainability Model Workiva’s Values Win as a team: collaborate across functions to achieve shared goals Make a positive impact: enable teams to deliver meaningful, responsible solutions Innovate fearlessly: champion new ideas and empower teams to challenge the status quo Amaze our customers: deliver intuitive, high-quality experiences Do the right thing: act with integrity, clarity, and compassion What You’ll Need Minimum Qualifications 7+ years of relevant industry experience with prior management or technical leadership experience Experience leading multiple engineering teams or complex technical initiatives Strong communication and collaboration skills with the ability to influence across teams Commitment to building inclusive, psychologically safe environments where everyone can thrive Preferred Qualifications Experience with SaaS, enterprise software, distributed systems, workflow automation, or large-scale engineering environments Passion for customer experience and a track record of delivering impactful products Technical expertise in modern technologies (e.g., Python, Java, React) and an understanding of UI/UX principles and architectural design Experience coaching managers or senior engineers Physical Requirements and Working Conditions Embrace your inner wanderlust – expect up to 10% travel Stay virtually untethered with the power of reliable internet access, enabling you to work remotely from your chosen spot, whether that's your home office or a beachside café Why You’ll Love Working Here A people-first culture rooted in collaboration, inclusion, and respect Opportunities to innovate on industry-leading products Meaningful work aligned with a mission that makes a global impact Flexible, remote-friendly environment Support for career development and leadership growth How You’ll Be Rewarded ✅ Salary range in the US: $151,000.00 - $242,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-KP1 ✅ About Workiva ✅ Life at Workiva ✅ Benefits & Perks ✅ People & Culture at Workiva ✅ Workiva Newsroom ✅ Leadership Team Apply for open positions through your Workday account on our Internal Career Site. For questions, please reach out to the recruiter listed on the job posting.

Support and optimize cardiovascular clinical research site operations across a multisite network, including startup, workflow optimization, and staff management. | 7+ years in clinical research operations, managing multisite late-stage trials, with strong project management and team leadership skills. | Job Title: Research Site Operations and Optimization Lead Location: Remote Organization: Cardiovascular Associates of America (CVAUSA) Job Type: Contractor, full-time Travel: Remote, with national travel (25–50%) Reports To: Director of Research Cardiovascular disease is the single largest contributor to premature death and disability in the world. At CVAUSA, we are dedicated to delivering the highest quality cardiovascular care and advancing scientific discovery through clinical research, including randomized trials and observational and health outcomes research. As we continue to build our clinical programs and national network of cardiovascular clinical trials, we seek strong team members who are passionate about improving cardiovascular care quality through quality management and the development of novel therapies that reduce the burden of cardiovascular disease. About Cardiovascular Research Solutions Cardiovascular Associates of America (CVAUSA) is the nation’s largest network of community-based cardiology practices. Through Cardiovascular Research Solutions, LLC, CVAUSA supports and accelerates cardiovascular clinical research across its national footprint—partnering with practices, sponsors, and CROs to bring innovative therapies to patients while advancing evidence-based cardiovascular care. As our research network continues to grow, we are investing in experienced operational leaders who can help practices—both less experienced and highly experienced in research—build, scale, and optimize high-performing clinical research programs. Position Summary The Research Site Operations and Optimization Lead is a senior, field-facing research operations leader responsible for supporting CVAUSA practices across the full lifecycle of cardiovascular clinical research operations. This role focuses on site startup, operational excellence, enrollment optimization, staffing and workflow design, and continuous process improvement across a large, multisite research network. This individual will work closely with practice leadership, research staff, sponsors, CROs, and CVAUSA’s central research team to ensure that sites are operationally prepared, efficiently run, and positioned for long-term success in late-stage cardiovascular clinical trials. The ideal candidate brings deep experience managing multisite clinical research operations, preferably within cardiology, and thrives in a fast-paced, high-growth environment. This is a hands-on leadership role requiring strong project management skills, teaching ability, operational rigor, and a passion for clinical research. Key Responsibilities Site Startup & Program Development Lead and support research site startup activities for both less experienced and mature research practices. Assess site readiness and infrastructure, identifying gaps in staffing, workflows, systems, and compliance. Support practices in developing scalable research operations, including SOPs, staffing models, and training plans. Guide sites through activation for late-phase clinical trials, including coordination with sponsors and CROs. Research Operations Optimization Evaluate and optimize end-to-end research workflows, from feasibility and startup through enrollment, execution, and closeout. Identify barriers to enrollment and operational efficiency and implement data-driven solutions. Support practices in improving subject identification, recruitment strategies, and retention. Promote best practices across the network and standardize processes where appropriate. Multisite Study & Project Management Project manage large, late-stage cardiovascular clinical studies across multiple CVAUSA practices. Serve as an operational liaison between sites, sponsors, CROs, and CVAUSA’s central research team. Track operational milestones, enrollment performance, and site-level KPIs. Support rapid issue identification and resolution to keep studies on track. Staffing, Training & Mentorship Advise practices on research staffing models, hiring needs, and role optimization. Support onboarding and training of research coordinators and site research leaders. Serve as a teacher and mentor, elevating operational knowledge and research maturity across the network. Foster a culture of quality, compliance, and continuous improvement. Network-Wide Leadership & Collaboration Partner closely with CVAUSA’s central research leadership, business development, and operations teams. Contribute to the creation of network-level operational standards. Support sponsor and CRO interactions as a subject-matter expert in site operations. Qualifications Required Bachelor’s degree. 7+ years of experience in clinical research operations, with demonstrated experience managing multisite, late-stage clinical trials. Strong familiarity with industry-sponsored Phase II–IV trials. Strong working knowledge of site startup, staffing models, study execution, and regulatory standards. Experience supporting or overseeing research operations across multiple clinical sites. Proven project management skills with the ability to manage complex initiatives in parallel. Experience mentoring or leading research staff across multiple locations. Willingness and ability to travel 25–50% nationally. Preferred Master’s degree in business administration or another relevant graduate degree. Formal training in Lean Six Sigma, Kaizen, and/or other process improvement approaches. Experience in cardiovascular clinical research strongly preferred. Prior experience working with community-based, private practice, or private-equity-funded research networks. Key Attributes Passionate about clinical research and improving patient access to innovative therapies. High energy, high integrity, and comfortable working in a fast-paced, growth-oriented environment. Operationally rigorous, detail-oriented, and solutions-focused. Excellent communicator and relationship-builder with the ability to teach and influence. Comfortable operating both strategically and tactically. Thrives in ambiguity and enjoys building systems that scale. Why Join Cardiovascular Associates of America This role offers a unique opportunity to shape and scale one of the nation’s largest cardiovascular research networks. You’ll work directly with practices on the front lines of patient care while partnering with a central team committed to operational excellence, innovation, and growth. At CVAUSA, your work will directly impact how research is conducted, how efficiently trials are executed, and how quickly new cardiovascular therapies reach patients. This isn’t just clinical research operations—this is building an innovative, best-in-class cardiovascular research network that enables faster and more effective translation of life-saving treatments from benchtop to bedside.

Assist clients with planning and reservations, providing tailored suggestions and maintaining documentation. | Strong English communication skills, organized, dependable, US citizen, smartphone with internet access. | About the Role We are seeking detail-oriented individuals who enjoy helping others and organizing smooth, enjoyable experiences. This remote role involves assisting clients with arranging reservations for lodging, activities, transportation, and events. If you're someone who communicates well, enjoys planning, and thrives in a flexible environment, this position is a great fit. Responsibilities Assist clients with planning personalized itineraries Research and coordinate reservation options through various platforms Provide tailored suggestions based on client needs Communicate with clients through email, phone, or messaging Handle adjustments, updates, or concerns Maintain accurate notes and documentation Participate in ongoing training and team development Benefits 100% remote Flexible scheduling Access to incentives and perks Supportive team environment Requirements Must be a citizen of the US, UK, Mexico, Australia, or Spain Strong English communication skills Smartphone with internet access (computer recommended) Organized and dependable Customer service or hospitality background is helpful but not required

Assist clients with planning and reservations, communicate effectively, and maintain documentation. | Strong English communication, organization skills, dependability, and US citizenship. | About the Role We are seeking detail-oriented individuals who enjoy helping others and organizing smooth, enjoyable experiences. This remote role involves assisting clients with arranging reservations for lodging, activities, transportation, and events. If you're someone who communicates well, enjoys planning, and thrives in a flexible environment, this position is a great fit. Responsibilities Assist clients with planning personalized itineraries Research and coordinate reservation options through various platforms Provide tailored suggestions based on client needs Communicate with clients through email, phone, or messaging Handle adjustments, updates, or concerns Maintain accurate notes and documentation Participate in ongoing training and team development Benefits 100% remote Flexible scheduling Access to incentives and perks Supportive team environment Requirements Must be a citizen of the US, UK, Mexico, Australia, or Spain Strong English communication skills Smartphone with internet access (computer recommended) Organized and dependable Customer service or hospitality background is helpful but not required

Provide first-level technical support to clients via phone and web tickets, resolving issues or escalating as needed. | Experience in customer service or technical support, good communication skills, and a willingness to learn new technologies. | IT Support Center Analyst - US Only 100% Remote Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $16.83 - $19.24 / hour Description The Support Center Analyst – AAT provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The Support Center Analyst – AAT is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task. Key Responsibilities Resolve problems reported to the service desk by phone or web tickets Provide first-level contact and problem resolution for customer issues Provide timely communication on ticket status and resolution. Answer phone calls received by the call center by the SLA. Resolve or escalate issue as needed. Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed. Quickly and effectively communicate with customers within the set SLA. Work with vendor to resolve issues when required. Continuously improve upon technical skills sets within assigned areas of expertise. Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment. Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends. Skills, Knowledge & Expertise Experience with providing technical assistance over the phone. Able to multi-task by working on multiple open tickets simultaneously. Experienced in working in a fast-paced environment with multiple priorities and projects. Able to investigate, analyze and troubleshoot customer issues. Comfortable making decisions on issue resolution without supervision. Demonstrates excellent verbal and written skills. Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement. Qualifications: Experience in the Customer Service industry A+ Certification preferred but not required Enrolled in IT related class, certification training, or degree preferred, but not required. Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Implementing and overseeing compliance systems, conducting inspections, and ensuring adherence to regulations. | Bachelor's degree, 3-5 years in healthcare compliance, knowledge of healthcare laws and regulations, and experience with individuals with developmental disabilities. | Job Title: Compliance Officer Reporting Supervisor: Director of Compliance Position Summary: The Compliance Officer is tasked with instituting proactive systems and methods to include quality, risk & incident management as well as investigations and plans of correction. The overarching responsibility of this position is to eliminate any perils, exposure and liability that could negatively impact or harm APluscare, employees, or the individuals in their care. This professional must implement policies based on DDD and other regulations and ensure the health, safety and welfare of all stakeholders. Job Duties: ● Ensures quality of life of the client served and protected by minimizing risk to the entire Agency and surrounding community. ● Conducts spontaneous and scheduled visits and inspections. ● Creates and revises systems and procedures by analyzing compliance policies and practices. ● Identifies potential weaknesses and risks in operations, documenting needs for improvement, creating corrective plans, and ensuring correction. ● Review Practices on an ongoing basis to ensure prevention of incidents or violations. ● Audits and corrects employee documentation at the residential or individual/ client level. ● Reviews and updates internal policies; recommends and formulates policies, procedures and guidelines. ● Responds to internal and external inquiries related to licensing and compliance issues. ● Creates and maintains compliance and audit documents. ● Resolves compliance and risk problems by analyzing regulations and identifying solutions. ● Facilitates Agency governance filings, licensing, registrations and corporate records for oversight entities. ● Assists in the development and implementation of corporate governance policies, guidelines and templates. ● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as applicable. ● Responsible for compliance activities to include reporting, risk assessments, training and follow up reviews of compliance investigations and notifications. ● Responsible for ensuring that all employees receive all required trainings upon hire and annually thereafter. ● Responsible for ensuring that additional employee development opportunities are available on an ongoing basis to all staff. ● Attends Agency and departmental meetings, trainings, and activities. ● Operates Agency vehicles in accordance with agency standards and policies. ● Is available for after hours on-call duties for urgent facility matters. ● All other duties as requested or assigned by APluscare. Skills/Qualifications: ● Bachelor's Degree is required. ● 3 to 5 years progressive and comprehensive experience or training in internal auditing and regulatory compliance in healthcare. ● Certified in Healthcare Compliance (CHC) by the Health Care Compliance Association preferred. ● Must possess thorough knowledge of laws, rules and regulations pertaining to DDD and provider operations (including Stark, antikickback and other fraud and abuse laws), and principles, practices and techniques of compliance management, including program planning and implementation, fiscal/financial analysis and basic accounting. ● 1-3 years of experience working in the field with individuals with developmental disabilities. ● 2+ years of experience in health care administration. ● Valid Driver's License ● Excellent verbal and written communications. ● Employee must cooperate with the licensee and DHS department staff in any inspection or investigation. ● Employee must successfully complete and demonstrate proficiency in all areas of required training. ● All other duties as required or assigned by APluscare. Physical Demands/Working Conditions: ● Handles detailed work and highly complex problems, balancing multiple tasks simultaneously. ● The ability to effectively communicate (orally and written) and interact with others, including diverse, inter-disciplinary, cross-functional teams ● The ability to read, concentrate and learn ● Physical requirements include: sitting, standing, lifting up to 50lbs, and computer work for long periods of time ● The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information or acting as a spokesperson. ● The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument. ● The ability to handle numbers, gathering statistical data and being able to analyze, interpret and present it in a clear and accurate way. ● Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. ● The ability to apply clinical knowledge to program implementation and educational development of staff. ● The ability to design, plan, organize, and implement projects and tasks within an allotted timeframe. ● Support and maintain all corporate policies, procedures, and quality and confidentiality standards ● Duties and responsibilities may be added, deleted or changed to meet the needs of the organization

Manage and facilitate major incident responses, coordinate communication, and drive service restoration activities. | Requires ITIL certification, banking experience, strong communication, facilitation, and multitasking skills. | Description “3r d shift - Mon - Thursday 3rd shift 8 PM to 6 AM ” Role is not relocation eligible. The Enterprise Incident Management team leads all aspects of major incident management across the organization for technology and business-related events. This is inclusive of business, technology, facilities, cyber & security, privacy, 3rd party, weather, social / political unrest, employee safety, disaster/recovery and anything that raises concern for regulatory commitments or impacting Citizen’s bank reputation by spearheading teleconferences among designated technology and business leaders. Effective and robust major incident management delivery is critical to reducing the risks, minimizing impact on customers, reputational, and controlling financial losses when the organization is impacted by an incident / event. Reporting to the Manager of Enterprise Incident Management, the Sr IT Service Mgmt Specialist will work within a team and will have the following primary responsibilities: + Participate in criticality technology and business incidents / issues including: + Partnering with technology and business groups with a wide range of technology and business stakeholders to agree and drive actions in support of incident mitigation and resolution. + Facilitate teleconferences - Drive to service restoration partnering business, technology and control group participants, business customers. + Answer the EIM hotline for intake of potential incidents. + Assess operations, customer, financial and business impacts for incidents to ascertain who will be required for restoration. + Identify the recovery management and accountable business executive for incidents to help drive restoration. + Provide ongoing status of progress / state of the state / outline actions / next steps. + Draft and document and incident alert to provide state of the state throughout the lifecycle of an incident. + Documentation of incident records to meet all quality requirements (ServiceNow, SharePoint, Incident Workbook, etc.). + Page key resources through EverBridge to aid in remediation of an incident. + Command and control the incident as the primary incident manager. + Promote ServiceNow tickets during an incident. + Governance – Examination of incidents for data quality and process conformance. + Post incident activity – Drive to mitigate repeat incidents and identify learning / improvement opportunities to enhance the customer and internal technology and business partner experience. + Resolution - Ensure the quick resolution of tickets; encourage the automation of habitual Service Management concerns from colleagues and process improvement. Duties: + Fully learn/understand the Incident Management policies, process and procedures and runbooks. + Vetting initial report of an incident for business impact through intake methods used by our EIM process. + Respond to engagement needs based on reach out and/or incident ticket. + Build strong relationships with Control groups areas, understanding the role they play, participants and expectations, + Maintain and enhance key stakeholder relationships to ensure that there is representation from all business areas across all levels of the business incident management structure for Citizens. + Facilitate/partner and support teleconferences to drive service restoration. + Ascertain impact to bank’s meeting regulatory requirements and ensure control group decisioning is timely. + Ensure incidents are managed at the appropriate level, all incidents are escalated to leadership appropriately, and all incidents are assessed for the appropriate criticality. + Decision authority to pursue emergency change during active event. + Advocate for continuous operational improvement. + Provide 7x24x365 on-call support as point of escalation on a rotational basis. + Perform auxiliary tasks to assist teammates in teleconference facilitation – obtaining resources, tracking timeline, creating, and publishing business decisions and action items. + Support ad-hoc requests from Management. + Manage any post-restoration activities. + Support any heightened awareness periods/activity. + Maintain any administration documentation – distribution lists, Everbridge lists, etc. + Training – Internal training for constant improvement opportunities. Candidate Skills Profile: + Professionalism - Ability to maintain a high level of professionalism, excellent work ethic and personal accountability. + Facilitation - Strong facilitation and influencing skills. + Communication: Ability to communicate at all levels and must be able to convey effective, timely and accurate information through written and oral communication. + Integrity - Shows courage and integrity when making tough decisions. + Innovation - High energy, innovative individual who is motivated by challenging assignments. + Banking experience - Previous experience in Banking institution. + ITIL Foundation Certification – strong knowledge of ITIL Service Management-Service Support. + Motivation - Self-motivation to reach and exceed goals. + Adaptability - Ability to adjust and succeed in a rapidly changing environment. + Assertiveness - Candidate should possess initiative, assertiveness, and a drive for results. + Multitasking - Ability to balance multiple competing priorities. + Customer service - Strong customer service skills and a “can do” attitude Pay Transparency The salary range for this position is $ 93,977 - $ 140,966 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/31/2025 Description “3r d shift - Mon - Thursday 3rd shift 8 PM to 6 AM ” Role is not relocation eligible. The Enterprise Incident Management team leads all aspects of major incident management across the organization for technology and business-related events. This is inclusive of business, technology, facilities, cyber & security, privacy, 3rd party, weather, social / political unrest, employee safety, disaster/recovery and anything that raises concern for regulatory commitments or impacting Citizen’s bank reputation by spearheading teleconferences among designated technology and business leaders. Effective and robust major incident management delivery is critical to reducing the risks, minimizing impact on customers, reputational, and controlling financial losses when the organization is impacted by an incident / event. Reporting to the Manager of Enterprise Incident Management, the Sr IT Service Mgmt Specialist will work within a team and will have the following primary responsibilities: + Participate in criticality technology and business incidents / issues including: + Partnering with technology and business groups with a wide range of technology and business stakeholders to agree and drive actions in support of incident mitigation and resolution. + Facilitate teleconferences - Drive to service restoration partnering business, technology and control group participants, business customers. + Answer the EIM hotline for intake of potential incidents. + Assess operations, customer, financial and business impacts for incidents to ascertain who will be required for restoration. + Identify the recovery management and accountable business executive for incidents to help drive restoration. + Provide ongoing status of progress / state of the state / outline actions / next steps. + Draft and document and incident alert to provide state of the state throughout the lifecycle of an incident. + Documentation of incident records to meet all quality requirements (ServiceNow, SharePoint, Incident Workbook, etc.). + Page key resources through EverBridge to aid in remediation of an incident. + Command and control the incident as the primary incident manager. + Promote ServiceNow tickets during an incident. + Governance – Examination of incidents for data quality and process conformance. + Post incident activity – Drive to mitigate repeat incidents and identify learning / improvement opportunities to enhance the customer and internal technology and business partner experience. + Resolution - Ensure the quick resolution of tickets; encourage the automation of habitual Service Management concerns from colleagues and process improvement. Duties: + Fully learn/understand the Incident Management policies, process and procedures and runbooks. + Vetting initial report of an incident for business impact through intake methods used by our EIM process. + Respond to engagement needs based on reach out and/or incident ticket. + Build strong relationships with Control groups areas, understanding the role they play, participants and expectations, + Maintain and enhance key stakeholder relationships to ensure that there is representation from all business areas across all levels of the business incident management structure for Citizens. + Facilitate/partner and support teleconferences to drive service restoration. + Ascertain impact to bank’s meeting regulatory requirements and ensure control group decisioning is timely. + Ensure incidents are managed at the appropriate level, all incidents are escalated to leadership appropriately, and all incidents are assessed for the appropriate criticality. + Decision authority to pursue emergency change during active event. + Advocate for continuous operational improvement. + Provide 7x24x365 on-call support as point of escalation on a rotational basis. + Perform auxiliary tasks to assist teammates in teleconference facilitation – obtaining resources, tracking timeline, creating, and publishing business decisions and action items. + Support ad-hoc requests from Management. + Manage any post-restoration activities. + Support any heightened awareness periods/activity. + Maintain any administration documentation – distribution lists, Everbridge lists, etc. + Training – Internal training for constant improvement opportunities. Candidate Skills Profile: + Professionalism - Ability to maintain a high level of professionalism, excellent work ethic and personal accountability. + Facilitation - Strong facilitation and influencing skills. + Communication: Ability to communicate at all levels and must be able to convey effective, timely and accurate information through written and oral communication. + Integrity - Shows courage and integrity when making tough decisions. + Innovation - High energy, innovative individual who is motivated by challenging assignments. + Banking experience - Previous experience in Banking institution. + ITIL Foundation Certification – strong knowledge of ITIL Service Management-Service Support. + Motivation - Self-motivation to reach and exceed goals. + Adaptability - Ability to adjust and succeed in a rapidly changing environment. + Assertiveness - Candidate should possess initiative, assertiveness, and a drive for results. + Multitasking - Ability to balance multiple competing priorities. + Customer service - Strong customer service skills and a “can do” attitude Pay Transparency The salary range for this position is $ 93,977 - $ 140,966 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/31/2025

Ensure compliance, conduct inspections, develop policies, and manage risk and governance activities. | Requires healthcare compliance experience, certifications, and experience working with individuals with developmental disabilities, which are not present in your background. | We are excited to announce that due to our continued growth, APluscare is expanding our team. As we take on new opportunities and projects, we are looking for passionate and talented individuals to join us!! Job Title: Compliance Specialist Job Duties: ● Ensures quality of life of the client served and protected by minimizing risk to the entire Agency and surrounding community ● Conducts spontaneous and scheduled visits and inspections ● Creates and revises systems and procedures by analyzing compliance policies and practices. ● Identifies potential weaknesses and risks in operations, documenting needs for improvement, creating corrective plans, and ensuring correction ● Review Practices on an ongoing basis to ensure prevention of incidents or violations ● Audits and corrects employee documentation at the residential or individual/ client level ● Reviews and updates internal policies; recommends and formulates policies, procedures and guidelines ● Responds to internal and external inquiries related to licensing and compliance issues. ● Creates and maintains compliance and audit documents ● Resolves compliance and risk problems by analyzing regulations and identifying solutions ● Facilitates Agency governance filings, licensing, registrations and corporate records for oversight entities ● Assists in the development and implementation of corporate governance policies, guidelines and templates ● Responsible for compliance activities to include reporting, risk assessments, training and follow up reviews of compliance investigations and notifications ● Responsible for ensuring that all employees receive all required trainings upon hire and annually thereafter ● Responsible for ensuring that additional employee development opportunities are available on an ongoing basis to all staff ● Is available for after hours on-call duties for urgent facility matters ● Cooperation with all agency, state (DHS/DDD), and federal investigations and inspections ● All other duties as requested or assigned by APluscare Requirements: · Criminal background checks · Central registry checks · Child abuse registry checks · Drug testing Skills/Qualifications: ● Bachelor's Degree is required ● 3 to 5 years progressive and comprehensive experience or training in internal auditing and regulatory compliance in healthcare ● Certified in Healthcare Compliance (CHC) by the Health Care Compliance Association preferred ● 1-3 years of experience working in the field with individuals with developmental disabilities ● 2+ years of experience in health care administration ● Valid Driver's License ● Excellent verbal and written communications ● Employee must cooperate with the licensee and DHS department staff in any inspection or investigation ● Employee must successfully complete and demonstrate proficiency in all areas of required training ● All other duties as required or assigned by APluscare Physical Demands/Working Conditions: · Handles detailed work and highly complex problems, balancing multiple tasks simultaneously · The ability to effectively communicate (orally and written) and interact with others, including diverse, inter-disciplinary, cross-functional teams · The ability to read, concentrate and learn · Sitting, standing, and computer work for long periods of time · Push, pull, and lift up to 50lbs · The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument · Duties and responsibilities may be added, deleted or changed to meet the needs of the organization