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CM

Senior Human Resources Systems Analyst

Crowell & MoringWashington, District of ColumbiaFull-time
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Compensation$106K - 154K a year
New

Manage and support HR systems, lead system upgrades and implementations, and develop reports and documentation. | Minimum of five years of HRMS experience, proficiency in SQL and Power BI, and knowledge of HRIS systems like UKG. | Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. Job Summary The Senior HR Systems Analyst will work with the Human Resources (HR) team in the management and planning of HR applications while concurrently facilitating efficient operations to meet current and future business needs within Human Resources and the firm. This position is responsible for analyzing and managing functional related activities within the scope of Human Resources applications, and is accountable for ensuring continuity and successful delivery of functional services to users throughout the firm. Duties and Responsibilities Provide support for HR systems, including resolving issues, data discrepancies, and interfaces, and recommending data integrity solutions. Lead or assist in HR systems project management, system upgrades, and customization while providing technical and data expertise for processes and specialized queries. Recommend process improvements, innovative solutions, and system needs while serving as a liaison with third parties and stakeholders, and partner with application vendors on integrations and error resolution. Assist the HR team in policy progression, data configuration, and system improvements. Partner with internal clients in support of performance evaluation processes as it relates to reporting, field mapping, and setting up customizations. Hold discovery sessions with HRBPs and internal clients and vendor for requirements gathering of new systems implementations. Assist in reviewing, testing, and implementing HR system upgrades or patches, collaborating with functional staff, documenting processes and results, and consulting with internal clients to troubleshoot data-related issues. Write, maintain, and support reports and queries, including standard and complex ad hoc reports, utilizing appropriate reporting tools and scheduling as needed; assist with integrations and report generation using SQL and Power BI. Develop user procedures, guidelines, documentation, and project requirements documents, and provide training to managers and employees on new processes and functionality. Qualifications Competencies/Skills Intermediate knowledge of compensation and benefit program administration as well as the recruiting and training process. Exceptional client service skills, demonstrating patience, creativity, and discretion, while interacting professionally with all levels of personnel. Maintaining confidentiality and professionalism when handling personal, benefits, and compensation information. Adaptable and productive, effectively managing changing priorities and tight deadlines, even in high-pressure situations. Proficiency in analyzing and interpreting data from multiple sources to solve complex problems and communicate technical concepts to non-technical users. Strong analytical and problem-solving skills; focus on continuous improvement and innovation. Must be able to present information in training, answer questions and troubleshoot issues for a variety of internal clients. Ability to demonstrate strong teamwork and leadership abilities, fostering a cooperative and enthusiastic environment to accomplish position functions and project goals. Advanced knowledge of SQL and Power BI, with intermediate expertise in compensation and benefit program administration. Strong understanding of HR business processes and data; knowledge of HRIS structure, processes and experience with database tools. Education The position requires a Bachelor’s Degree. Equivalent training and experience may substitute for education. Experience The position requires a minimum of five years of increasingly responsible, directly related HRMS experience during which knowledge, skills and abilities applicable to the position were demonstrated. Knowledge of UKG (or other HCM system), SQL and Power BI required. Knowledge of viGlobal and Rival is ideal. Experience with project management and systems implementation highly desired. Additional Information Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service. Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The salary range for this position is $106,000 – $154,000. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors. EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program.

Data analysis
HR systems management
Project management
Direct Apply
Posted about 4 hours ago
3C

Senior Project Manager - Cloud Strategy

3CloudAnywhereFull-time
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Compensation$78K - 117K a year
New

Lead and manage cloud strategy engagements, coordinate cross-practice teams, and serve as a trusted advisor to clients. | Experience managing complex IT or cloud transformation projects, working with executive stakeholders, and familiarity with cloud concepts, preferably Azure. | Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other. Senior Project Manager - Cloud Strategy The Senior Project Manager is a strategic leader within 3Cloud’s Cloud Strategy organization. This role oversees the delivery of cloud advisory and roadmap engagements that guide clients through the early stages of their Azure transformation journey. Senior Project Managers serve as trusted advisors to client executives, orchestrate cross-practice teams, and ensure a high-quality experience from engagement kickoff through final recommendations. This role requires strong leadership, exceptional communication skills, and the ability to manage complex, multi-stakeholder engagements. Senior Project Managers influence key transformation decisions, collaborate closely with Microsoft and other partners, and help shape outcomes that drive long-term client success across modern data, application, AI, and infrastructure platforms. Key Responsibilities Engagement Leadership and Delivery Excellence • Lead the end-to-end delivery of Azure roadmap and strategy engagements, ensuring scope, timelines, and client outcomes are achieved. • Facilitate client discussions, workshops, and executive reviews that identify objectives, challenges, and transformation opportunities. • Coordinate cross-functional teams including Business Analysts, Solution Architects, and Sales Directors to deliver cohesive advisory recommendations. • Maintain rigorous documentation, communication, and risk management practices throughout each engagement. • Serve as the primary point of contact for clients and provide executive-ready updates and insights. Strategic Advisory and Client Experience • Connect engagement findings to clear, actionable recommendations that support enterprise transformation. • Build strong, lasting client relationships and position 3Cloud as a trusted advisor throughout the engagement lifecycle. Cross-Practice Orchestration • Partner with leaders across Data and Analytics, Application Modernization, Infrastructure, and AI to align engagement outputs with broader architectural and delivery paths. • Ensure that roadmap recommendations are achievable, strategically aligned, and positioned for successful implementation. • Coordinate with internal teams to ensure knowledge transfer, handoffs, and continuity for downstream work. GTM, Partner Collaboration, and Program Activation • Support go-to-market activities through collaboration with Sales Directors, Solution Architects, and Microsoft teams. • Activate and manage partner programs that support client onboarding, assessment funding, and cloud adoption acceleration. • Contribute to pursuit strategy by assisting in scoping, estimating, and shaping advisory engagements during pre-sales cycles. IP, Methodology, and Continuous Improvement • Help refine delivery frameworks, standardized templates, and engagement playbooks that improve quality and repeatability. • Identify delivery bottlenecks and work with leadership to improve engagement velocity and scale. • Leverage AI-enabled tools and insights to enhance project execution and client deliverables. Team Leadership and Mentorship • Provide coaching and guidance to Project Managers, Business Analysts, and other team members. • Support internal knowledge sharing, training, and development of best practices. • Serve as an escalation point for complex projects or challenging client situations. Required Qualifications • 2-5 years of experience managing complex IT, cloud, or transformation projects. • Demonstrated ability to manage multiple concurrent engagements with successful delivery outcomes. • Strong experience working directly with executive stakeholders • Excellent communication skills, both written and verbal, with the ability to present complex concepts clearly. • Strong organizational and problem-solving skills with attention to detail. • Experience working with or within the Microsoft ecosystem or a cloud-focused consulting organization. • Ability to lead cross-functional teams in collaborative, fast-paced environments. • Proven ability to manage risk, execute change control, and maintain project governance. Preferred Qualifications • Experience working within a consulting, advisory, or sales-influenced environment. • Strong understanding of Azure cloud concepts and cloud migration methodologies. • Experience supporting pursuit cycles or pre-sales engagements. • Experience building or contributing to delivery methodologies or standardized frameworks. • PMP, Agile, or similar project management certification. • Bachelor’s degree in Technology, Business, or a related field. Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At this time, we cannot sponsor applicants for work visas. This Job Posting will expire on Monday, February 16th, 2026. 3Cloud Total Rewards Highlights Include: Flexible work location with a virtual first approach to work! 401(K) with match up to 50% of your 6% contributions of eligible pay Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days Two medical plan options to allow you the choice to elect what works best for you! Option for vision and dental coverage 100% employer paid coverage for life and disability insurance Paid leave for birth parents and non-birth parents Option for Healthcare FSA, HSA, and Dependent Care FSA $67.00 monthly tech and home office allowance Utilization and/or discretionary bonus eligibility based on role Employee Assistance Program to help with everyday challenges 3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. Please keep in mind that the range mentioned above includes the full base salary range for the role. It is not typical for offers to be made at or near the top of the range. Base Salary Range $78,000—$117,000 USD Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At this time, we cannot sponsor applicants for work visas.

Project Management
Client Relationship Management
Cross-functional Team Leadership
Direct Apply
Posted about 5 hours ago
IM

Senior Client Services Manager

ImpiricusAnywhereFull-time
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Compensation$95K - 110K a year
New

Oversee pharmaceutical campaigns, manage client relationships, and coordinate internal teams to ensure campaign success. | Experience in pharmaceutical marketing, managing complex campaigns, and strong project management skills. | Job Title: Senior Client Services Manager Location: Remote, US Reports to: Director, CS Exemption Status: Full-time, Exempt Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need. With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care. Job Summary: We are seeking a Manager of Client Services who will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the campaign-level lead, partnering closely with the Director to ensure initiatives are strategically planned, executed, and aligned to client brand objectives. You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch. Duties/ Responsibilities: Client Partnership: Lead ongoing client and agency relationships at the campaign level, providing strategic guidance, proactive communication, and solutions-oriented problem solving with support from your Director. Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress. Displays understanding and ownership of MLR submission and approvals process. Ensure all client-facing requirements and approvals are tracked and progressing toward launch, initiating status meetings and follow-ups to maintain alignment and on-time delivery. Internal Account Management: Ensure constant, clear, communication with internal teams to relay client status updates and relevant aspects of campaign launches Draft client facing materials including kick-off decks, status documents etc., working with the Coordinator and Director to get all materials ready for client Track campaign progress on internal project management software, ensuring all necessary tasks are completed / being assigned correctly Work with the Director and Sales lead to track client KPIs and end of campaign metrics Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service. Experience: 4+ year’s experience in Pharmaceutical Marketing at an agency or similar History of independently managing and crafting complex campaigns across multiple stakeholders in the pharmaceutical industry Demonstrated ability to translate client goals into actionable campaign plans Strong project management skills Extreme attention to detail Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker Travel as much as 1x per quarter for team meetings Compensation and Benefits The base salary range for this role is $95,000-$110,000 Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. Benefits Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being. Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Relationship Management
Campaign Planning and Execution
Project Management
Direct Apply
Posted about 6 hours ago
AP

Program Manager

ApotheComAnywhereFull-time
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Compensation$60K - 78K a year
New

Manage project operations, coordinate with teams and clients, and ensure timely delivery of scientific publications. | Bachelor’s degree in Life Sciences or related field, 2-4 years in medical communications or project management, strong communication and organizational skills. | About ApotheCom ApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs. About the Role At ApotheCom, we believe science has the power to change lives—and we help our clients share that science with the world. As a Program Manager on our publications team, you’ll be the operational backbone of client projects, ensuring that every element—timelines, budgets, deliverables, and communications—runs smoothly. You’ll collaborate across internal teams and with clients, medical experts, and vendors to deliver high-quality publications and scientific content that make an impact. This is a great opportunity for someone who thrives on organization, loves working in a fast-paced environment, and wants to contribute to meaningful work that advances healthcare. What You’ll Do Own project operations: Manage day-to-day tasks across multiple publication programs, keeping timelines, budgets, and deliverables on track. Be the communication hub: Coordinate with internal scientific, creative, and digital teams to align on priorities and progress. Keep clients informed: Develop and distribute project status reports and updates to ensure full visibility. Drive efficiency: Route materials for review, consolidate feedback, and ensure all deadlines are met. Support growth: Help prepare proposals and pricing estimates for new projects and initiatives. Manage budgets: Build, track, and reconcile budgets—reporting progress and resolving issues as they arise. Lead meetings: Schedule and facilitate kick-offs, team check-ins, and client discussions. Ensure accuracy: Draft and proof client correspondence, project summaries, and meeting materials. What You Bring Bachelor’s degree required (Life Sciences or related field preferred). 2–4 years of experience in medical communications, ideally with experience in publications or program management. Strong communication skills—written, verbal, and interpersonal. Comfort managing multiple projects and priorities in a fast-moving environment. Strong financial and organizational acumen; skilled with Excel and project tracking tools. A proactive, team-focused attitude and a keen eye for detail. Passion for science and enthusiasm for bringing new treatments and innovations to patients. Benefits: Health coverage Retirement plan PTO ApotheCom can offer an attractive rewards package, excellent development opportunities, a supportive and friendly environment and the opportunity to achieve your potential. Our Pledge At ApotheCom, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. ApotheCom is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services. The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $60,000—$78,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Project Management
Communication
Budgeting
Direct Apply
Posted about 6 hours ago
Launchmetrics

Account Manager

LaunchmetricsAnywhereFull-time
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Compensation$75K - 75K a year
New

Manage client relationships, provide training, analyze account data, and support account growth. | Previous customer-facing experience, proficiency in Excel and PowerPoint, strong analytical skills, and ability to work in fast-paced environments. | ABOUT THE ROLE The Account Manager is responsible for owning and strengthening client relationships, serving as a strategic partner to influence local business activities and drive long term value. This role manages key accounts with a focus on client adoption, satisfaction, retention, and overall growth. In addition to relationship management, the Account Manager proactively identifies upsell and expansion opportunities, delivers ongoing client reporting and performance analysis and provides strategic insights to ensure clients are maximizing the value of our solutions. What you’ll do: Manage customer relationships & projects including setting up customers' tools and providing training. Ensure that contracts and invoicing are always up-to-date and accurate. Produce ad-hoc reports to provide customers with quantitative & qualitative insights. Be proactive in presenting new platform features and/or new types of reports/analysis to customers. Compile coverage monitoring analysis and producing reports in both Excel and Powerpoint format focusing on different aspects of strategies implemented by the clients and cross-checking KPI results. Liaise with internal teams to ensure accuracy of data and deliver feedback to product teams and to help prioritize projects and shape product roadmap. Participate in transversal team projects on a regular basis. Anticipate and monitor account issues, troubleshoot and ensure problems/issues are dealt with swiftly and appropriately. Support clients with their day-to-day activities, including ongoing configuration of platforms, alerts and reports. Deliver customer enablement training for best practice use of the Launchmetrics/DMR tools and platforms. ABOUT YOU Who You Are: Previous experience in customer-facing roles. You have the ability to perform within a fast-paced, multi-priority setting. You are a customer-first mentality; the ability to empathize and build customer loyalty. You have strong critical thinking, analytical, and complex problem-solving skills. You are a highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive. You are proficient working with both Microsoft Excel and Powerpoint. Extra Credit: You have experience working in the Fashion, Luxury or Beauty industry. You have exposure to global customers and an understanding of international markets. You have experience with delivering on-site training and webinars strongly preferred. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE ACCOUNTS TEAM The Accounts department is responsible for creating strong long term relationships with customers. The Accounts team works diligently to retain the client's business as well as identifying new business opportunities among existing customers. The mission is to showcase the great value and power our suite of products, services and insights can bring to the marketing departments behind the world’s biggest and best Fashion, Luxury and Beauty Brands. OUR RECRUITMENT PROCESS Intro Call Meet & Greet Skills Assessment Culture Fit Interview Leadership Interview WHY YOU’LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know. The anticipated annual salary for this role is $ 75,000. We establish standardized compensation ranges for all U.S.-based positions based on function, level, and geographic location, with benchmarking against comparable growth-stage companies.

Account Management
Customer Relationship Building
Data Analysis
Direct Apply
Posted about 6 hours ago
TC

Account Manager

Talkspace CorporateAnywhereFull-time
View Job
Compensation$80K - 95K a year
New

Develop and maintain enterprise client relationships, drive account growth, lead onboarding and ensure client satisfaction. | 3+ years in account management or client success, experience with enterprise SaaS or mental health industry, strong communication skills, proficiency with CRM software. | At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Account Manager to join our Business Development team. The Account Manager is responsible for developing and maintaining strong relationships with key stakeholders at enterprise-level clients, ensuring high levels of customer satisfaction and retention. They act as the primary point of contact for existing accounts to provide exceptional service, proactively addresses client needs, and works to identify opportunities for account growth through upselling and cross-selling. They also lead quarterly business reviews (QBRs) to demonstrate value, discuss key metrics, and drive contract renewals. In collaboration with the Implementation and Customer Success teams, the Account Manager ensures seamless onboarding and monitors client engagement, offering recommendations for increasing adoption. They collaborate with Sales, Marketing, and Product teams to ensure alignment and share valuable client feedback. The role involves maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Client Relationship Management Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention. Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs. Regularly engage with clients to understand their evolving business needs and mental health goals. Account Growth & Retention Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. Client Onboarding & Implementation Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience. Internal Collaboration Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features. Reporting & Analytics Maintain detailed records of client interactions, engagement metrics, and progress using CRM software. Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success. Report on account performance and provide actionable insights to senior leadership. Performs other related duties as assigned. About You 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts. Experience in SaaS, B2B, or mental health-related industries is highly preferred. Experience working with Payers or EAPs Proven track record of managing and growing enterprise-level client relationships. Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives. Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously. Strategic thinking with the ability to identify opportunities for growth within existing accounts. Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making. Results-oriented with a passion for delivering value to clients and driving business growth. Proactive, self-motivated, and able to work independently in a fast-paced environment. Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees. Benefits Comprehensive Medical, Dental and Vision plans coverage since day one Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $80,000 - $95,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Client Relationship Management
Account Growth & Retention
CRM Software (Salesforce, HubSpot)
Direct Apply
Posted about 6 hours ago
DO

Senior Customer Success Account Manager

DocusignAnywhereFull-time
View Job
Compensation$86K - 122K a year
New

Manage customer portfolios, drive adoption and renewal efforts, and collaborate cross-functionally to ensure customer success. | Requires 5+ years in SaaS or Customer Success, experience in renewal negotiations, and familiarity with CRM tools like Salesforce. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Customer Account Manager (CSAM), you’ll manage a portfolio of customers within a defined territory, leading both adoption and renewal efforts. You’ll act as a trusted advisor, driving strategic customer success plans, surfacing new opportunities, and maximizing the value customers gain from DocuSign’s solutions. You’ll collaborate cross-functionally with Sales, Product, and other internal teams to identify risks, resolve escalations, and ensure customers achieve their desired outcomes. This position is an individual contributor reporting to a Senior Manager of Customer Success Account Management. Responsibility Engage customers to drive value realization and mitigate churn risk proactively Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies Maintain accurate forecasting and communicate risk and mitigation plans internally Lead successful renewal negotiations that reinforce trust and long-term customer relationships Conduct business reviews that align customer objectives with Docusign solution value Own and execute adoption strategies by partnering with internal stakeholders across the business Serve as the customer’s primary point of contact for escalations and support coordination Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Ops, and Product teams to drive customer outcomes Identify and support account growth opportunities as part of the broader account team Analyze customer usage, data, and health trends to prioritize and focus time effectively Ensure strong internal process execution across CRM hygiene, forecasting, and quoting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS Experience negotiating with a track record of completing deals on time Experience in quota-carrying roles with consistent performance Proven ability to manage deal cycles and operate as a consultative, trusted advisor Preferred Experience leading adoption strategy and acting as a customer change agent Strategic thinking and the ability to drive executive-level value conversations Strong adaptability to changing priorities High sense of urgency and ability to stay organized and focused Background in Salesforce CRM Strong written and verbal communication skills Ability to clearly convey value and ROI in customer interactions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $42.64/hour - $62.84/hour Illinois, Colorado, Massachusetts and Minnesota: $41.15/hour - $56.59/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $41.15/hour - $58.62/hour Washington DC: $42.64/hour - $58.62/hour Ohio: $38.22/hour - $52.58/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Customer Success Management
Account Management
Renewal Negotiation
Direct Apply
Posted about 6 hours ago
Aardvark Studios

Program Manager

Aardvark StudiosAnywhereFull-time
View Job
Compensation$70K - 120K a year
New

Own and manage complex experiential programs, coordinate cross-functional teams, and ensure client satisfaction and operational excellence. | Experience managing large budgets, leading teams, and navigating live event challenges, with strong communication and organizational skills. | Are you ready to join an innovative team that pushes the boundaries of creativity and delivers exceptional results? At Aardvark Studios, we thrive in complex, fast-moving creative environments. Simply calling us a “Creative Fabrication Company” or an “Experiential Marketing Company” doesn’t capture the full scope of what we do. We are a dynamic design, build, and technology studio serving the experiential marketing, location-based entertainment, and museum industries — constantly evolving with every unique project we take on. That evolution requires strong leadership. When the Run of Show changes 90 minutes before doors open, what do you do? When multiple stakeholders are giving direction and clarity is needed, do you hesitate — or step in? When a live environment shifts unexpectedly, are you the person others look to for calm, decisive leadership? If that kind of responsibility excites you, this may be the right role. Aardvark Studios is seeking a Program Manager to serve as the accountable owner of complex mobile tours and brand activations. This is a highly visible role with real responsibility, meaningful client partnership, and the autonomy to lead. You won’t be handed a script. You will be trusted to run the program. What This Role Really is: You are the operational leader of your assigned program. You align production, tech, logistics, drivers, field staff, and agency stakeholders to deliver a seamless brand experience. You anticipate issues before they surface. And when plans evolve — because in live programs they often do — you create clarity, protect the team, and guide the solution. You establish structure. You protect scope and budget. You communicate directly and professionally. You build trust with clients and internal teams. You don’t just manage tasks. You own outcomes. Your Core Responsibilities: Full ownership of assigned programs — execution, timeline, compliance, and profitability. Managing six-figure budgets with discipline and transparency. Serving as the primary client point of contact from kickoff through recap. Leading cross-functional internal teams to launch and operate tours successfully. Hiring, training, and remotely managing drivers and field staff. Maintaining DOT and safety compliance. Tracking KPIs, reporting performance, and delivering thoughtful post-program analysis. Navigating real-time challenges with composure and sound judgment. This role offers the opportunity to lead complex, high-visibility programs where your decision-making truly matters. The Kind of Leader Who Thrives Here: Have 5+ years of project or program management experience — ideally in experiential marketing, live events, tours, or agency environments Have managed six-figure budgets and understand margin responsibility Are comfortable guiding clients through evolving situations Influence without formal authority Bring calm structure to fast-moving environments Balance confidence with emotional intelligence Enjoy being trusted to make decisions You take pride in ownership. You value autonomy. You like building strong programs and strong relationships. Preferred: PMP Certification a plus Bachelor’s degree preferred How we’ll measure success: Client satisfaction and renewal Budget performance and margin management Operational excellence and compliance Strong cross-functional alignment What we offer: Competitive compensation package, commensurate with experience Paid time off Medical / Dental / Vision benefits Life insurance, short & long-term disability options Retirement matching after 1 year On-site private-use gym Dog-friendly workspace Check us out on social here and here If you’re looking for a role where you can lead, solve complex challenges, and see the direct impact of your work on high-profile programs, we’d love to meet you. Apply now!

Project Management
Client Relations
Operational Leadership
Direct Apply
Posted about 7 hours ago
MC

Manager, Client Services

Mortgage ConnectAnywhereFull-time
View Job
Compensation$40K - 70K a year
New

Coordinate preparation, signing, and recording of legal documents, ensuring compliance and timely processing. | Minimum 2-4 years of experience in document preparation or related fields, with proficiency in document management systems and strong organizational skills. | Overview Essential Duties and Responsibilities Coordinate preparation of assignment and lien release documents based on client instructions, internal templates, and jurisdictional requirements. Coordinate signature processes for clients, internal signatories, and third parties, ensuring timely execution. Facilitate and track finalized documents to appropriate recording authorities and monitor recording status through completion. Resolve recording rejections or discrepancies by coordinating with internal teams and external agencies. Maintain accurate documentation logs, tracking all stages of preparation, signing, and recording. Communicate professionally with clients regarding document status, requirements, and timelines. Ensure all documents are stored, archived, and managed in accordance with company policies and retention standards. Collaborate with legal, compliance, and operations teams to support process improvements and ensure adherence to regulatory guidelines. Prepare periodic reports on assignment activity, turnaround times, and compliance metrics for management review. Required Qualifications Minimum of 2–4 years of experience in document preparation, legal documentation, title/recording operations, or a related administrative field. Demonstrated ability to review and process detailed documentation with a high degree of accuracy. Strong organizational and time‑management skills with the ability to manage multiple assignments simultaneously. Excellent written and verbal communication skills. Proficiency with document management systems, CRM platforms, and digital signature tools. Ability to work independently while maintaining strong collaboration with cross‑functional teams. Commitment to confidentiality, compliance, and professional integrity. Preferred Qualifications Experience in real estate, financial services, legal services, or related regulated industries. Knowledge of county and state recording requirements and document compliance standards. Familiarity with multi‑party signature workflows and regulated documentation processes. Prior experience working in a client‑facing role within a process‑driven environment. What we offer Competitive payrates based on skills and experience Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts Rest and relaxation: Paid holidays and generous PTO based on tenure Community and Philanthropy: Paid volunteer time Paid Maternity and Parental Leave Contribute to your future: 401K plan and robust continuous learning opportunities Work Perks Program: Access to discounts that help save money in your daily life Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.) Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com

Document management
Legal documentation
Process coordination
Direct Apply
Posted about 7 hours ago
ST

Senior Product Manager - Consumer

StyleSeatAnywhereFull-time
View Job
Compensation$153K - 181K a year
New

Own and execute the product strategy for discovery and personalization to improve engagement, trust, and marketplace liquidity. | Requires 5+ years in product management, experience with consumer-facing or two-sided marketplace products, and expertise in AI-powered features, which are not reflected in your experience. | About the role StyleSeat helps people discover and book beauty and wellness services with confidence. As a Senior Product Manager on the Consumer team, you’ll shape how clients explore the marketplace, find the right Pros, and decide what to book. Your focus will be on discovery and personalization, owning key surfaces across search, browse, and recommendations to help clients find what they want faster and feel confident in their choices. This role is highly cross functional and insight driven. You’ll partner closely with design, engineering, data, and marketing to understand consumer intent, translate behavioral signals into smarter experiences, and deliver personalized journeys that improve engagement, booking conversion, and long-term retention. Your work will directly impact marketplace health by connecting the right clients with the right Pros at the right time. What you’ll do Own the product strategy - Build and drive a clear strategy for the Consumer experience that increases engagement, trust, and marketplace liquidity. Translate business goals into focused product bets with measurable outcomes. Be the Consumer expert - Develop a deep understanding of how Clients discover services, make booking decisions, and build ongoing beauty routines. Identify and prioritize the most important problems to solve using research, data, and behavioral insights. Deliver meaningful marketplace impact - Make smart, confident tradeoffs based on opportunity size, confidence, and time to impact. Balance improvements to core booking flows with bigger bets that improve discovery, retention, and lifetime value. Own discovery surfaces end to end - Define and evolve search, browse, and recommendation experiences, including the inputs, signals, and feedback loops that improve relevance, trust, and conversion over time. Build great products - Partner closely with design to create intuitive, modern, delightful consumer experiences. Ship high-quality solutions that reduce friction, increase confidence, and make StyleSeat the go-to destination for beauty and wellness. Use AI to power smarter consumer experiences: Partner with engineering and data to define and ship AI-powered features such as personalization, recommendations, search relevance, or lifecycle intelligence. Use consumer signals to continuously improve discovery quality and booking outcomes. Work iteratively - Drive lean, insight-led development. Continuously test assumptions, learn from customer behavior, and refine solutions to deliver consistent value. Lead with clarity - Communicate vision, strategy, and decisions with transparency. Align cross-functional partners around priorities, tradeoffs, and expected impact. Year 1 expectations Become the internal expert on our Clients and the Consumer product, advising teams on consumer behavior, needs, and opportunities. Launch 3+ net new or significantly improved discovery or personalization experiences that drive measurable improvements in engagement, booking conversion, or retention. Identify a high-potential opportunity area within discovery or personalization, supported by customer insight and data, with a clear rationale for prioritization. Build a focused, insight-backed 6 month roadmap with clear tradeoffs and expected outcomes. Desired traits Customer-obsessed and curious: You care deeply about consumers, how they make decisions, and what builds trust and loyalty. Curiosity drives your thinking. Strategic and ambitious: You seek out meaningful opportunities, prioritize ruthlessly, and understand how consumer experiences drive marketplace health and business outcomes. Marketplace-minded: You naturally consider both sides of the marketplace and understand how consumer decisions impact Pro success, supply quality, and liquidity. Collaborative and transparent: You bring partners in early, communicate openly, and make decisions informed by diverse perspectives. Insight-driven and analytical: You use data and qualitative insights to shape decisions, validate assumptions, and measure impact. You’re comfortable navigating ambiguity. Strong product judgment: You know when to rely on data, when to lean into qualitative insight, and when to make a clear call in the face of ambiguity. Who you are We welcome candidates from a range of product backgrounds. The strongest candidates will bring: 5+ years of product management experience, including: 3+ years building consumer-facing or two-sided (B2B2C) marketplace products A track record of identifying high-value opportunities and delivering products with measurable impact Experience driving adoption and ongoing engagement for established consumer products Experience building or integrating AI-powered features such as personalization, recommendations, discovery, or lifecycle optimization Strong proficiency with lean, user-centric, and insight-driven product development Ability to break strategy into clear experiments and testable hypotheses Excellent communication and cross-functional influence skills An owner mindset and ability to thrive in a fast-moving, collaborative, remote environment Salary range Our job titles may span more than one career level. The career level we are targeting for this role has a base pay between $152,700 and $180,900. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Base pay ranges are subject to change and may be modified in the future. Who we are StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and destination for consumers to discover, book and pay. To date, StyleSeat has powered more than 200 million appointments totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele. StyleSeat culture & values At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. Curiosity - We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success. Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team. Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. Applicant Note: StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. * Arizona * Alabama * California * Colorado * Florida * Georgia * Illinois * Indiana * Massachusetts * Maryland * Michigan * Nebraska * New York * New Jersey * Ohio * Oregon * Pennsylvania * Virginia

Product Management
Marketplace Strategy
AI-powered Features
Direct Apply
Posted about 7 hours ago
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