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Assist in back-office operations including transaction balancing, member account support, and report review. | High school diploma or GED, proficiency in Word and Excel, and basic understanding of financial transactions and regulations. | Description The incumbent works under the direct supervision of the Manager of Operations and Support Services. Responsible for aiding and assisting the Manager of Operations and Support Services in a variety of functions related to the back-office operations. Records generated and maintained by the incumbent must be entirely accurate and up to date. Duties & Responsibilities Responsible for balancing back office cycle of daily share draft clearing, including posting of share drafts and share draft rejects, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendor and members as needed to resolve outstanding issues. Responsible for reviewing and processing checks deposited via Remote Deposit Capture including mobile deposits, ITM/ATM, and My Deposit. Checks to be reviewed for proper endorsements, dates, deposit amount accuracy, image quality, etc. Additionally, checks reviewed to determine potential un-collectability and to place extended holds on suspect deposits per REG CC hold guidelines. Monitor corporate draft clearing and fraud prevention for accuracy using reporting tools provided. Responsible for balancing back office cycle of daily ach processing, including posting of ach transactions and ach rejected transactions, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendors and members as needed to resolve outstanding issues. Maintains member payrolls and payroll allocations as assigned. Posts and balance checks received for Payroll. Reconcile the appropriate GL. Set up recurring payroll deductions within member accounts. Responsible for monthly balancing, posting and payment of insurances to member accounts. Process, track and report of monthly IRS Backup Withholding & IRA Withholdings. Participates in the annual Abandoned Property process. Assists with any support requests from members and any required research giving excellent member service a top priority. Provide top quality and timely support to front office staff as requests arise throughout the day. Process domestic and international wires ensuring a secure source of funds and OFAC compliance. Balancing appropriate General Ledger accounts. Communicate with vendors as needed to resolve outstanding issues. Timely processing of remote deposit capture items. Ensure transaction limits, regulation requirements and fraud preventative measures are utilized. Process returned transit checks (Charge Backs) or redeposits and post entries to member accounts accordingly. Print Image Replacement Documents (IRD) as needed. Prepare return item notices to be sent out to members Review various department reports for data integrity and accuracy. Perform file maintenance when necessary to ensure system retains current and accurate information. Processes stop payments of credit union checks as initiated by the Accounting Department or via a member submitted Lost\Stolen Affidavit Form. Handle all research and check image requests submitted to the department. Provide a timely response with sufficient data to the requestor. Processes all branch cash orders and submits Coin & Currency order to the Federal Reserve Bank. Securely files daily work, and back-office reports and ensures proper retention of documentation. Processes monthly outstanding (OLDO) teller checks and money orders making the appropriate General Ledger entries. Acts as backup for other Operations Department personnel. Employ risk mitigation strategies when performing daily transaction processing and reviewing member account activity. Use personal knowledge base to identify possible high-risk entries and report information to management for review. Keeps written procedures for assigned tasks updated and current and make recommendations to management for changes. Securely stores all tokens, digital certificates and user information assigned to facilitate specialized authority or access. Immediately report the loss or exposure of information to a Management Team Member. Must be familiar with credit union policies, procedures and regulations pertaining to transaction processing. Attend training sessions and/or webinars to stay current with new policies, procedures and regulations. Ensures member information is kept confidential and properly secured at all times. Work with vendors to ensure the best possible service to the membership. Escalate to management, any issues of concern including member dissatisfaction, potential fraud, processing disruptions, potential financial loss. Performs other related duties as assigned. Requirements Must be a high school graduate or have GED equivalent. Financial institution experience a plus. Should have the ability to interpret and explain credit union transactions posted to member accounts. Should know how to interpret computer generated reports. Must be proficient in both Word and Excel. Must have strong written and oral communication skills. Strong math/computer skills/data entry. Work Schedule: Monday: 8:15am - 5:00pm Tuesday: 8:15am - 5:00pm Wednesday: 8:15am - 5:00pm Thursday: 8:15am - 5:00pm Friday: 8:15am - 5:00pm Work Location: Fully On-Site

Lead and develop a global customer success team, define strategies for client retention and growth, and oversee client engagement processes. | Minimum 10+ years in customer success or related fields, with leadership experience, familiarity with CRM and analytics tools, and ability to lead distributed teams. | Overview The Director, Customer Success leads a global team of passionate Customer Success professionals who serve as the ultimate advocates and strategic partners for Prosci’s enterprise clients. This leader ensures that every client engagement—from onboarding to renewal—delivers meaningful value, drives adoption, and strengthens long-term relationships. The Director, Customer success will be responsible for driving our enterprise Membership offering and own the successful onboarding of new customers. In this role, you will define and execute the customer success strategy for enterprise accounts, empowering your team to deliver exceptional experiences that increase satisfaction, retention, and expansion. You’ll partner closely with Sales, Advisory, Operations, and Product teams to ensure Prosci’s solutions deliver measurable impact and align with clients’ evolving needs. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about. Key Responsibilities Customer Success Leadership and Strategy Lead, coach, and develop a high-performing Customer Success team that delivers consistent, exceptional experiences for enterprise clients. Define and execute strategic priorities for client retention, adoption, and growth in alignment with company objectives. Define and execute on key enterprise Membership offerings and manage the process from onboarding to renewals and retention of new enterprise clients. Establish scalable processes, metrics, and best practices to ensure operational excellence and consistent delivery across all accounts. Serve as a voice of the customer within Prosci—advocating for client needs, sharing insights, and influencing business strategy. Team Development and Performance Management Set clear goals and expectations for team members, providing regular feedback, coaching, and professional development opportunities. Build a culture of accountability, collaboration, and continuous learning. Partner with HR and leadership to identify, recruit, and onboard top customer success talent. Empower the team to take ownership of client outcomes while maintaining alignment to Prosci’s values and standards. Client Success Operations and Enablement Oversee client health monitoring, reporting, and analysis to identify trends, risks, and opportunities across the portfolio. Ensure effective collaboration between Customer Success, Sales, Consulting, and Product teams to deliver integrated client solutions. Partner with Revenue Operations to refine processes, improve data accuracy, and drive efficiency through tools and technology (including Salesforce). Standardize account planning, renewal management, and success measurement frameworks across the team. Executive Client and Cross-Functional Engagement Support high-value enterprise relationships as an executive sponsor, ensuring alignment on strategic priorities and long-term partnership goals. Collaborate with the Sales and Consulting leadership teams to ensure seamless handoffs and consistent client experience post-sale. Participate in quarterly business reviews (QBRs) and internal planning sessions to share customer insights and inform go-to-market strategy. Success Profile Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Competencies Strategic Leadership: Guides team efforts with clarity and vision, aligning customer success initiatives with business outcomes. Develops Talent: Invests in the growth and success of others through coaching, mentorship, and clear feedback. Customer Focus: Champions client needs while balancing business goals, driving satisfaction, loyalty, and measurable results. Collaborates: Builds trust and alignment across departments, fostering open communication and shared accountability. Drives Results: Translates strategy into action, using data and insights to guide priorities and performance. Decision Quality: Makes informed, timely decisions that balance customer needs and organizational goals. Technical/Functional Skills Strong familiarity with CRM systems and analytics platforms; Salesforce experience preferred. Skilled in operational planning, reporting, and KPI management for customer success teams. Proven ability to lead through change and scale operations with a growing organization. Track record of using data-driven insights to enhance client engagement and team performance. Understanding of change management principles and their business application (ADKAR® experience is a plus). Experience leading distributed or virtual teams across time zones. Qualifications Bachelor’s degree in Business, Communications, or related field (or equivalent professional experience). 10+ years of experience in Customer Success, Account Management, or related field, with at least 5 years in a leadership role. Experience in professional services, consulting, SaaS, or change management environments. Demonstrated success leading customer-facing teams, driving retention, and influencing cross-functional strategy. Additional Information Travel Requirements: This role requires up to 10% travel, potentially internationally, and requires a valid passport. Work Location: This is a remote role within the United States, but will require some flexibility working across time zones, since it is a global role. Compensation: $143,000 - $165,000 USD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for commissions and is eligible for inclusion in our annual performance bonus program. Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events. We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei. If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

Support cross-functional teams by analyzing requirements, documenting processes, and facilitating testing and training. | Requires 2+ years of experience, Salesforce knowledge, and familiarity with Agile/Scrum, which are not reflected in your background. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated. Essential Duties and Responsibilities: Provides support to cross functional team(s), with a high attention to detail Researches, analyzes, and documents findings Document and distribute new or revised processes and procedures that result from project efforts Analyze business problems and recommends solutions Write user stories with detailed acceptance criteria Create and implement solution design that will meet the needs of the business Create and implement project plans when applicable Test the design, manage QA and UAT, verify solutions Write up and keep detailed records of initiatives Perform System demo, participate in user acceptance testing, and conduct user training Facilitate user acceptance and sign off Performs a variety of tasks A certain degree of creativity and latitude is required Review, analyze, and evaluate market data and trends Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently on projects and processes with general supervision. Ability to situationally adapt and understand new technology/processes. Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences. Must be detail oriented, strong analytical, people and documentation skills. Well-versed in both Agile and waterfall methodologies, as well as SCRUM. Must understand how to communicate difficult/sensitive information tactfully. Ability to work on multiple priorities and/or projects simultaneously. Problem-solving abilities and the ability to meet reasonable deadlines. Strong team player with the ability to build positive and collaborative relationships within the organization. Familiar with relational database concepts, and client-server concepts. Financial Analysis and Familiarity with Financial terms. Willingness to call or speak with customers directly. Familiarity with SharePoint, Smartsheet, and Jira. Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience. 2+ years of related experience. 2+ years of experience working with the Salesforce Platform. Experience with Agile/Scrum methodologies. Salesforce Business Analyst Certification. Preferred: Experience in Finance or Marketing. Working Conditions: Onsite/Hybrid/Remote depending on location 0-25% travel may be required. With your consent, reference checks will be conducted prior to receiving an offer ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Support and troubleshoot third-party platform issues, monitor ticket queues, and collaborate with stakeholders to improve support processes. | Experience in technical support roles, familiarity with ticketing systems, and strong communication skills. | Job Title: Associate, Product Support Team: Product Location: In-Person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) Employment Type: Full-time FLSA Classification: Exempt Start Date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. About The Role In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate, Product Support, who will own the administrative and support functions for third-party platforms at Braven. You will play an integral role in supporting Braven's flagship product, the Accelerator course. You will support Braven Fellows, Leadership Coaches, Graders, and internal teammates as they navigate the course by responding to tickets, customizing courses for each Higher Education Partners, and triaging issues as they surface throughout the semester. You will serve as a subject-matter expert for our third-party platforms, developing an understanding of how updates to those platforms could impact work across the organization and sharing those learnings with key stakeholders. You will also perform quality assurance checks on the functionality of new engineering fixes and features, and make recommendations that help to support translating the problems you see, through those checks, into recommendations that help solve issues more efficiently. This role is on the Product Team and reports directly to the Director, Product Support. What You'll Do Product Enablement & Support (60%) Monitor and triage the ticketing queue: Review incoming tickets for urgency, impact, and root cause signals; assign/escalate appropriately and ensure nothing slips through the cracks. Support ticket quality and follow-through: Gather missing context, reproduce issues, document clear steps-to-recreate, and resolve, and coordinating with Product/Engineering. Spot patterns and prevent repeat issues: Analyze ticket themes to identify trends and or process improvements. Maintain customer-facing clarity: Provide timely, empathetic updates on ticket status and workarounds; set expectations on timelines and resolution paths while protecting trust. Design and implement trainings on core products for staff who interact with products in their roles. Collaborate across key stakeholders to determine the scope and capacity needed for new product launches and ongoing support. Evaluate product support infrastructure and identify areas of risk and standard operating procedures for customers and staff. Audit current processes and support quality assurance testing to make recommendations for improvement, both in training and delivery of support Platform Administration (30%) Serve as one of the central points of contact on the Product Support team for Braven's core technology products, inclusive of fully understanding the functionality of the third-party platforms Coordinate with key internal stakeholders on a regular basis to provide relevant updates that impact their day-to-day operations and to push content updates to platforms Communications/Other Duties (10%) Support the creation of communication plans for the rollout of new features or bug fixes across key stakeholders (internal and external) Communicate key themes that emerge through support requests to identify potential areas for development updates Requirements Minimum Requirements 1-3 years of Customer Experience or experience in a technical support role Proficiency in a ticketing system software, such as Jira Service Management, Zendesk, or others Familiarity with Salesforce, Google Suite, Zoom, and Slack Basic knowledge of modern software development practices and concepts such as Agile, Waterfall, Scrum, DevOps, Lean, etc Preferred Qualifications Bachelor's degree At least 1-3 years of work experience in technical customer support Strong communicator and facilitator, able to present ideas and content in a concise, clear, engaging way, and able to adapt your approach to meet the needs of a variety of stakeholders, including technical and non-technical teammates Experience with data visualization tools (ideally Tableau), student experience platforms (ideally Pathify), Learning Management Systems (ideally Canvas), and project management platforms (ideally Jira Work Management) Strong initiative and ability to work independently with limited direction Commitment to continuous learning and improvement, and comfort seeking out, receiving, and implementing constructive feedback. Excellent ability to collaborate effectively and cross-functionally with teammates and problem-solve at the systems level Passion for our mission and those whom we serve, as evidenced by an unwavering customer service orientation and drive to set others up to do their best work Comfortable with ambiguity and working in the gray, while being excited about and able to convert that gray into black and white Willingness to roll up your sleeves to get the work done that will propel Braven through this growth phase Demonstrated commitment to building strong and welcoming cultures that help to develop others. Exemplification of Braven’s core values. Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population. Work Demands Ability to work in-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC) at least 3 days per week Ability to work some evenings and weekends to support 10-15 events per semester (both virtual and in-person) Additional Requirements Authorized to work in the U.S. Braven doesn’t offer employment visa sponsorship Application & Interview Process While the interview process may vary slightly, the general process will be: Phone screen with Talent Team member Performance Task Interview with Hiring Manager Panel Interview with Key Partners Reference Checks Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $59,500-$74,300 in Atlanta, $62,700-$78,300 in Chicago, $69,000-$86,200 in New York, NY & Newark, NJ. This is a full-time, regular, exempt, and benefits-eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: Unlimited vacation time in addition to org-wide holidays and three team-wide, week-long shutdowns in Spring, Summer, and Winter (this is a minimum of 24 days per year) Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health Match of your 401K contribution up to 5% of your base annual salary, starting in your first full month Coverage of 85% of the health insurance premium for employees and dependents 12 weeks of paid parental leave A one-month paid sabbatical after 4 years on staff Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply. Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, New York, or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Manage brand presence, execute sales programs, and build trade relationships in Connecticut and Western Massachusetts. | Minimum 1-2 years in wine and spirits sales, experience managing on/off premise accounts, and ability to travel within the territory. | Cooperidge Consulting Firm is seeking a Market Sales Manager for a top Family-Run Wine & Spirits company covering the Connecticut and Western Massachusetts market. This is a high-impact, field-based role designed for a proactive sales professional who excels at commercial delivery and trade marketing activation. You will be responsible for driving volume and distribution for a premium portfolio across both on-premise (restaurants/bars) and off-premise (retail/liquor stores) accounts. This role requires an entrepreneurial "self-starter" who is equally comfortable building high-level trade relationships and executing hands-on merchandising and consumer tastings in the field. Job Responsibilities Portfolio Management: Direct the company’s brand presence across Connecticut and Western MA, ensuring visibility and growth in all account types. Route-to-Market Execution: Plan and implement strategic sales programs and market initiatives to optimize product distribution and reach. Merchandising & POS: Drive in-store presence through active merchandising, display building, and the strategic deployment of Point-of-Sale (POS) materials. Consumer Activation: Lead consumer-facing brand experiences, including professional product tastings and demonstrations to drive trial and conversion. Market Compliance: Conduct monthly field audits to monitor pricing, menu placement, and POS/display compliance across all assigned accounts. Relationship Management: Build and maintain deep-rooted trade relationships with key accounts and work closely with distributor partners to ensure operational excellence. Reporting & Feedback: Provide consistent field-level feedback and performance reporting to the regional leadership team. Education Bachelor’s degree in Marketing, Business, or a related field is preferred. Experience Minimum of one (1) to two (2) years of experience in the Wine and Spirits industry is REQUIRED. Proven track record of managing multiple account types (On/Off Premise). Demonstrated experience in trade program implementation and field relationship management. Certifications/Physical Requirements Valid driver’s license is required; ability to travel 4–5 days per week within the territory. Physical Ability: Must be able to lift up to 65 pounds (sample cases/displays) and stand/walk for extended periods. Skills Strong interpersonal, leadership, and technical communication skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Highly organized with superior time management and the ability to work independently. Stable career history with a hands-on, proactive approach to territory growth. Comprehensive health, vision, and dental insurance plans Life insurance coverage 401(k) retirement plan with company matching contributions Paid time off including vacation, sick leave, and holidays Opportunities for career growth and advancement

Assist customers with inquiries, monitor trips, and coordinate logistics to ensure smooth operations in a remote, bilingual support environment. | Fluent in English and French, 1-2 years customer service or logistics experience, strong communication and problem-solving skills, adaptable to a fast-paced environment. | About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel. Why Join Us Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: Customer Support Specialist- Bilingual (English/French) Reports to: Service Operations Manager Location: Remote Shift details: Flexible to work nights and weekends. About the Role: We are seeking a detail-oriented and customer-focused Bilingual (FR/EN) Customer Support Specialist to join our growing Service Operations team. In this entry-level role, you’ll assist with managing customer inquiries, monitoring live trips, and coordinating logistics solutions to ensure smooth operations. This role is ideal for individuals eager to learn and grow in a fast-paced environment with a focus on delivering exceptional service. Key Responsibilities: Customer Support & Issue Resolution: Provide inbound call support in both English and French Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution. Conduct outbound calls in both English and French to resolve customer requests as needed. Troubleshoot common issues related to products, services, or accounts and escalate complex cases to the appropriate team. Live Trip Monitoring: Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes). Assist customers, drivers, or operations teams with urgent support requests and serve as the primary point of contact. Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions. Communicate clear and timely updates to customers and drivers about any trip changes. Customer Relationship Management: Build and maintain positive relationships with customers to ensure satisfaction and retention. Educate customers on Department of Transportation (DOT) rules and regulations. Follow up with customers to confirm their needs were met after resolving issues. Operations Coordination: Collaborate with internal teams to ensure smooth and efficient customer experiences. Track and monitor service requests, escalating operational delays when necessary. Documentation & Process Adherence: Maintain detailed and accurate records of customer interactions in ticketing system. Adhere to company policies, procedures, and service-level agreements (SLAs). Escalation Management: Escalate critical issues, such as service failures or safety concerns, to the appropriate teams for resolution. Partner with team leads or managers for escalated support or policy exceptions. Provide reassurance and solutions to customers experiencing disruptions. Continuous Improvement & Learning: Stay up-to-date with product updates and service changes. Participate in training sessions to enhance customer service strategies and operational knowledge. Experience, Skills, and Requirements: Fluent in both English and French 1-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional in fast-paced or high-pressure situations. Strong organizational skills and the ability to multitask effectively. A customer-focused mindset with a commitment to delivering exceptional service. Willingness to adapt to changing priorities and learn new systems or processes. Recruiting Process: Step 1: Video call with Talent Acquisition Step 2: Video call interview with Hiring Manager Step 3: Final video call interview with a Senior Manager Step 4: Offer & background check Welcome aboard! Salary $55,000—$55,000 USD Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. Referral Rewards: Earn bonuses for bringing top talent to the team. Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

Develops and delivers training programs, supports agents in real-time, and collaborates with cross-functional teams to improve operational performance. | Requires experience supporting contact center operations, designing training, and supporting CCaaS platforms, with strong communication and analytical skills. | Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. Here, you won’t just be part of a tech revolution. You’ll be at the helm, driving change. You’ll fit right in if you’re a creative thinker who’s eager to reduce technical debt and increase agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach. We operate with an AI-first mindset across all aspects of our business, continuously improving our efficiency and increasing the value we deliver to clients. We’re looking for individuals who are intensely curious about emerging technologies and passionate about innovation. Your journey with us won’t simply advance your career; it will offer the chance to help shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative chapter. Thank you for considering a role with Nymbus. WORK ENVIRONMENT We are primarily a remote-first company; you may need to travel a few times per year to visit client sites or attend meetings at designated locations with other team members. POSITION SUMMARY The Digital Experience Center Training and Support Specialist plays a critical role in developing, engaging, and empowering Digital Experience Center (DXC) agents supporting financial institutions within a FinTech environment. This position leads all new hire onboarding and training initiatives, as well as ongoing sustainment training for existing employees, ensuring agents consistently meet performance, quality, and customer experience standards. Beyond traditional training delivery, this role actively promotes a positive and engaging learning culture by designing training experiences that build morale, encourage collaboration, and leverage gamification within CCaaS platforms to reinforce learning and performance. The Training and Support Specialist also partners cross-functionally with Implementation and Product teams to remain current on platform enhancements, new releases, and process changes, ensuring training content remains accurate, timely, and relevant. The role also provides real-time agent support, monitors agent sentiment, and contributes to operational readiness. To remain closely aligned with day-to-day operations, limited participation in live phone, application, email, and chat support is required. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Training, Engagement & Development Design, develop, and maintain all new hire training materials, including the DXC training manual, training syllabus, job aids, and digital learning content. Facilitate all new hire onboarding and training programs, ensuring content is engaging, effective, and aligned with operational goals. Integrate positivity, morale-building techniques, and adult learning best practices into training delivery to foster confidence, engagement, and team cohesion. Develop and implement gamification strategies within CCaaS tools and training programs (e.g., challenges, scorecards, recognition, and incentives) to reinforce learning, drive healthy competition, and improve performance outcomes. Partner with Team Leads to conduct early performance monitoring, identify skill gaps, and provide targeted one-on-one coaching and remediation. Document early performance monitoring methods and share findings with Team Leads and the Senior Director of the DXC. Ensure new hires achieve a minimum score of 80% on training knowledge assessments and 80% or higher on new hire scorecard evaluations within their first 30 days. Deliver remedial training when performance thresholds are not met and update training curriculum based on performance trends, feedback, and process changes. Develop and execute a sustainment training schedule informed by quality findings, performance metrics, system updates, and emerging risks. Collaborate closely with Quality Assurance to identify high-risk areas and align remediation strategies. Support Team Leads by reinforcing coaching techniques and engagement strategies that promote morale, accountability, and continuous improvement. Cross-Functional Collaboration Work closely with Implementation and Product teams to stay informed of new platform releases, feature enhancements, and process updates. Translate product and implementation changes into clear, actionable training materials and communications for agents. Ensure training content, job aids, and sustainment materials are updated proactively to reflect system changes and new functionality. Provide feedback to Product and Implementation teams based on agent experience, training outcomes, and operational insights. Real-Time Support & Sentiment Monitoring Provide real-time chat support to agents for questions related to systems, processes, and customer interactions. Monitor new agent sentiment and engagement during customer interactions, identifying trends that impact performance, morale, and customer satisfaction. Communicate observed trends, coaching actions, and engagement opportunities to Team Leads and leadership. Assist with troubleshooting agent issues related to tools, workflows, or customer scenarios. Operational Support Handle a portion of live phone, application, email, and chat interactions to maintain hands-on knowledge of systems, processes, and customer needs. Partner with Team Leads, Quality Assurance, leadership, Product, and Implementation teams to ensure training aligns with operational and customer experience objectives. Generate, analyze, and present reports related to performance, training effectiveness, engagement, and sentiment trends. Identify and submit recommendations for process improvements, training enhancements, or CCaaS optimizations that support agent success and customer outcomes. Other Duties Perform other duties as assigned. REQUIRED QUALIFICATIONS Prior experience in training, learning & development, or operational support within a contact center environment. Minimum of two (2) years of experience supporting financial services, FinTech, or other regulated customer service operations. Demonstrated ability to design and deliver engaging training programs in a fast-paced environment. Strong verbal and written communication skills with the ability to simplify complex topics and tailor messaging to diverse audiences. Proven analytical and problem-solving skills, including the ability to identify trends and recommend effective solutions. Ability to work independently and collaboratively across teams in a remote environment. Flexibility to support varying schedules, on-call needs, and occasional in-office work as required. Technical Skills Experience or familiarity with CCaaS platforms and workforce engagement tools. Working knowledge of Jira, Confluence, and reporting or analytics tools preferred. Comfortable learning and supporting new technologies, applications, and systems. PREFERRED QUALIFICATIONS Training experience within a financial institution or FinTech organization. Experience designing or supporting gamification, recognition, or incentive programs in a contact center environment. Knowledge of customer experience best practices, sentiment analysis, and employee engagement strategies. Prior experience handling inbound and outbound contact center interactions. Experience partnering with Quality Assurance, Product, or Implementation teams to support operational readiness and performance improvement initiatives. SALARY & BENEFITS: Hourly pay: $27.00 Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote Robust 401(k) plan Insurance - Health, Dental and Vision Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let’s Go!

Lead product strategy and execution for healthcare solutions targeting employer and health plan segments, collaborating across functions to deliver impactful, scalable products. | Over 10 years of product management experience, with leadership in B2B/B2B2C environments, preferably in healthcare or regulated sectors, and proven ability to deliver complex, multi-stakeholder products. | About the Director of Product Management, Health Plans & Employer Innovations at Headspace: We’re seeking a Director of Product Management to lead all innovation for Headspace’s Health Plan and Employer customer segments. This leader will own the end-to-end product strategy and execution for how our solutions serve payer and employer partners, balancing member outcomes, partner value, and business growth. This role sits at the intersection of healthcare, B2B2C product design, and platform innovation, and will work closely with Engineering, Design, Data, Clinical, Sales, Customer Success, and Partnerships. This role will directly shape how millions of members access mental healthcare through their employer or health plan. You’ll have the opportunity to influence not just product features, but how mental healthcare is delivered at scale. What you will do: Product Strategy & Vision Define and own the product vision, strategy, and multi-year roadmap for Health Plan and Employer solutions. Translate market trends (healthcare, benefits, employer wellness, payer innovation) into differentiated product opportunities. Ensure product strategy aligns with Headspace’s clinical model, evidence standards, and business objectives. Leadership & Team Development Build, lead, and mentor a team of Product Managers across multiple product areas. Establish clear product principles, decision frameworks, and operating rhythms. Partner with Product Design and Engineering leadership to drive high-quality execution and innovation. Cross-Functional Collaboration Act as the senior product partner to Sales, Partnerships, Customer Success, and Marketing for Health Plans and Employers. Collaborate with Clinical, Legal, Compliance, and Data teams to ensure products meet regulatory, clinical, and privacy requirements. Influence executive stakeholders with clear narratives, data, and trade-off recommendations. Customer & Market Impact Deeply understand the needs of health plan partners, employers, and members, using research, data, and direct customer engagement. Drive measurable outcomes across member engagement, clinical impact, partner satisfaction, and revenue growth. Lead discovery efforts to validate new offerings, pricing models, and delivery mechanisms. Execution & Outcomes Own delivery of complex, cross-platform initiatives from discovery through launch and iteration. Define success metrics and ensure teams are learning and improving continuously. Balance innovation with operational excellence and scalability. What you will bring: Required Skills: 10+ years of product management experience, including 5+ years leading product teams. Proven experience owning B2B or B2B2C products, ideally in healthcare, benefits, SaaS, or regulated environments. Track record of delivering complex, multi-stakeholder products with measurable impact. Experience working with health plans, employers, or enterprise customers strongly preferred. Preferred Skills: Strategic thinker who can zoom out to vision and zoom in to execution. Strong people leader with a passion for coaching and developing PMs. Comfortable navigating ambiguity, trade-offs, and executive-level decision making. Excellent communicator—able to align diverse stakeholders around a shared direction. Customer-obsessed and outcomes-driven, with a bias toward learning and iteration. Location: We are currently hiring this role in San Francisco (hybrid), Los Angeles (remote), New York City (remote) and Seattle (remote). Candidates must permanently reside in the US full-time and be based in these cities. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $180,000 - 287,500 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: A mission that matters—with impact you can see and feel A culture that’s collaborative, inclusive, and grounded in our values The chance to shape what mental health care looks like next Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Serve as a trusted technical advisor for enterprise blockchain clients, ensuring successful deployment, optimization, and expansion of solutions. | Requires 4-6 years in a technical, customer-facing role with proficiency in programming, cloud platforms, and blockchain concepts, which you do not currently possess. | Spoiler: This is where your next big move begins. What this Journey Looks Like We are looking for a SR Technical Account Manager for one of our clients, a US-based cloud-based infrastructure company that powers the blockchain ecosystem. The Solutions Engineering Team’s mission is to harness enterprise trust through technical expertise, delivery excellence, and professionalism. As a Technical Account Manager (TAM), you will embody this mission by serving as the trusted technical advisor for our enterprise customers after they adopt the services. While Sales Architects focus on pre-sales motions, TAMs own the post-sales journey—ensuring that customers realize long-term value, expand their adoption, and become advocates for the company. You will reinforce our core pillars by instilling confidence in the company's solutions (Technical Sales), ensuring deployed architectures are scalable and optimized (Solution Design), and channeling customer insights back to our product teams (Product Feedback). What You'll Lead and Build Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities. Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth. Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value. Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices. Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement. Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes. Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion. Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape the company's roadmap. Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases). What You Bring to the Table 4–6 years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, Sales Engineer, or Customer Success Engineer. Strong technical background with proficiency in programming languages (e.g., TypeScript, Go, Python, or Rust) and cloud platforms (AWS, GCP, Azure). Solid understanding of Web3 technologies, including JSON-RPC protocols, blockchain APIs, and major networks (e.g. EVM, Solana, Bitcoin). Ability to conduct architectural reviews, identify optimization opportunities, and advise on best practices for secure, scalable blockchain deployments. Proven track record of building trusted technical partnerships that drive customer retention and account expansion. Strong communication and presentation skills, able to simplify technical concepts for executive audiences while diving deep with engineering teams. Experience translating complex technical concepts into clear, actionable business strategies. Familiarity with advanced blockchain concepts such as Layer 2 scaling, cross-chain protocols, and security best practices. Benefits that Move you Forward. We’re here to amplify your brilliance, not contain it. Work from anywhere with true flexibility and freedom. Earn in USD with compensation that matches your expertise. Recharge confidently with dedicated paid time off. Advance your career with fully covered international certifications. Access coworking spaces worldwide whenever you want a professional setup. Strengthen your English and expand your global reach. Connect and have fun with activities that unite our international team. Feel appreciated with personalized gifts and a thoughtful welcome kit. Grow our community and earn through our referral program. At Pearster, your journey matters, and we’re here to help you go further than you imagined.

Manage a large book of business, ensure user adoption, lead executive reviews, and drive renewals and growth. | Deep experience in SaaS customer success or medical technology, strong communication skills, proactive, organized, and comfortable with technical aspects of the platform. | Customer Success Manager, Growth AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by developing deep and personal relationships with our user base, driving user adoption Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals. Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. Identify and illuminate customer success stories and examples of AcuityMD ROI Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. You have the eagerness to learn and dig deep into technical aspects of the platform. You are a patient and active listener. You’re proactive and self-driven, and bring infectious energy and resiliency. You are an excellent verbal and written communicator (email & PPT). You’re highly organized with ability to multi-task and prioritize different assignments. You are comfortable with change (tooling, processes, etc) Nice to Haves Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000-$160,000 You must have an eligible work permit in the USA to be considered for this position. We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.