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Execute customer communication programs across multiple channels to support onboarding, adoption, and retention, and collaborate with cross-functional teams to optimize engagement. | 2-4 years in customer or lifecycle marketing, experience with email campaigns and webinars, strong written communication, familiarity with marketing automation platforms, and highly organized. | At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 16,000+ customers across the globe. Revalize is a portfolio company of TA Associates. Job Description The Customer Communications Manager will support and execute customer communication programs that drive value realization across our product portfolio, with a focus on improving customer experience and lifecycle engagement. This role will manage customer communications primarily through email campaigns, customer events (live and webinars), and in-product messaging, helping customers successfully navigate: Onboarding Product adoption Training (including paid training awareness and promotion) Product migrations The ideal candidate is an excellent communicator, highly organized, data-curious, and excited to support retention and adoption outcomes in a fast-paced SaaS environment. Key Responsibilities: Customer Communications Execution Build and deploy customer lifecycle emails and nurture programs—supporting onboarding, adoption, training engagement, and migrations—across Revalize’s multi-brand portfolio. Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms. Ensure messaging is clear, customer-friendly, and aligned to lifecycle goals. Customer Lifecycle & Retention Support Execute communications at scale to guide customers to key milestones, including: Product setup and onboarding progress Feature and product usage adoption Training participation (free and paid) Migration readiness and change enablement Support retention efforts by helping deliver the right message to the right customer at the right time. Customer Events & Webinar Support Help plan and execute virtual and regional customer engagement events including: Adoption webinars Migration workshops Training awareness sessions Customer community or product engagement events Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement. Cross-Functional Collaboration Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities. Work closely with Customer Success, Product Marketing, and Events teams to: Align communications to customer needs Support training and migration promotion Improve lifecycle engagement Finalize target audience lists Gather feedback and insights to help improve customer messaging and program performance. Reporting & Optimization Support Understand campaign performance including open/click engagement, event attendance, and lifecycle influence on adoption milestones. Support analysis of engagement trends and recommend improvements to email, event, and lifecycle program performance. Qualifications 2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred) Experience executing email campaigns and webinar/event engagement Strong written communication skills with a customer-friendly tone Highly organized and able to manage multiple campaigns and stakeholders across multiple brands Curious about data and motivated by improving retention and adoption outcomes Comfortable working with marketing automation and event platforms; HubSpot knowledge a plus Self-starter with a “get it done” mindset in a fast-moving environment Additional Information All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees. Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region. Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law. The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program. This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.

Lead product initiatives by understanding customer needs, conducting research, and collaborating with engineering and design to deliver impactful solutions. | 5-7+ years in SaaS product management, technical proficiency with SQL, APIs, HTML/CSS, OAuth, SAML, and experience managing complex projects. | About us Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively. Senior Product Managers at Intellum lead major product areas, working closely with customers, client-facing teams, engineering, quality, and design. They bring business and user research into decision-making to deliver solutions that drive client value and align with our product strategy, while strengthening overall product execution by recommending process improvements, sharing best practices and collaborating with other product team members. In this role, you'll research user needs, competitors, and market opportunities to prioritize initiatives with the highest client impact. Once prioritized, you'll guide solutioning, prepare initiatives for development, and collaborate with your pod to ensure successful delivery. Intellum Senior Product Managers have a passion for building great products and a deep commitment to understanding our clients—spending time with them in discovery, learning their challenges, and ensuring our solutions truly meet their needs. Responsibilities Contribute to Intellum’s product strategy by developing a deep understanding of customer needs, our product, and the competitive landscape. Maintain and communicate a prioritized product roadmap aligned with platform strategy, customer needs, and internal input. Deliver roadmap initiatives that drive adoption, product/market fit, and increased customer value and revenue growth. Conduct rigorous research and analysis, both qualitative and quantitative, to inform product decisions. Collaborate with Design and Engineering to shape user journeys, wireframes, and solutions that balance user value, technical feasibility, and business goals. Partner with Product Marketing on positioning, market research, and competitive analysis to strengthen product strategy. Oversee release readiness, including phased launches, client change management, and feedback loops to drive successful feature launches and adoption. Strengthen overall product execution by recommending process improvements, sharing best practices and collaborating with other product team members. Skills & Qualifications 5-7+ years of SaaS product management experience with a history of successful product delivery. Proven ability to drive complex projects to completion while managing multiple priorities in parallel. Experience delivering solutions in fast-moving, small-team settings and adapting in growing, changing environments. Demonstrated success in distilling complex, ambiguous client input to identify root problems. Experience driving product outcomes through disciplined research, structured analysis, and evidence-based decision-making. Technical depth that earns trust and credibility with engineers and clients. Recognized for strong client presence and effective communication across teams and mediums. Experience building models to support analysis and decision-making around pricing, adoption, cost, etc. Consistently delivers high-quality outcomes through strong organization and attention to detail. Advanced proficiency in data analysis. Proven success in delivering integrated solutions across multiple systems and complex technologies. Proficiency with SQL, APIs, HTML/CSS, authentication standards (OAuth, SAML), and third-party integrations. Education Bachelor's degree in Engineering or related field preferred; or equivalent years of relevant experience. BENEFITS Medical - 100% of employee premiums for selected individual plans Dental - 100% of employee premiums covered Vision - 100% of employee premiums covered LinkedIn Learning 401(k) plus matching (US Based Only) Unlimited PTO Calm subscription Annual Company Retreat Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at careers@intellum.com. If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to careers@intellum.com to inquire about specific pay ranges.

Own customer relationships from onboarding to renewal, driving adoption, managing growth opportunities, and advocating for customer needs internally. | Over 3 years in SaaS customer success, with understanding of fintech, payments, and accounting workflows, and proven experience in renewals and expansion. | About Blue Onion Blue Onion is building the next generation of accounting systems and financial workflow automation for leading retail and consumer brands. The Blue Onion enables companies like Supergoop!, a.k.a. brands, and Merit Beauty to close their books daily–not monthly–with guaranteed accuracy. Blue Onion is the only platform that leverages powerful AI to automate the reconciliation process from each transaction all the way to the bank. Blue Onion validates data from the source, providing a foundation of financial truth to make smarter business decisions–faster. Blue Onion is a Series A company that is backed by leading investors including Y Combinator, Joe Saunders, former Chairman and CEO of Visa, and Viola FinTech. Learn more and see a demo of the platform at blueonion.ai. About This Role We are seeking talented, driven individuals who bring both expertise and curiosity to the complex problems we’re solving. We’re looking for builders—people who thrive in ambiguity, bring structure and process where it doesn’t yet exist, and turn challenges into opportunities. At Blue Onion, you’ll have the chance to shape not just our products but also our company, taking advantage of the unique career development that comes from building in a fast-paced startup environment. If you’re hungry to learn, eager to take initiative, and excited to make an outsized impact, we’d love to meet you. What You’ll Do Own the customer relationship end-to-end, serving as the primary point of contact from onboarding through renewal and expansion. Drive customers to clear business outcomes by setting success plans, defining KPIs, and tracking progress over time. Manage renewals and growth opportunities end-to-end, from identifying needs and solution design to positioning and negotiation. Monitor customer health, proactively identifying churn risks and leading recovery plans with executive-level communication when needed. Drive adoption and change management by helping customers optimize workflows, adopt new features, and fully leverage the platform. Act as the voice of the customer, collecting feedback, identifying product gaps, bugs, and technical risks, and advocating internally. Partner closely with Product and Engineering on betas, pilots, early access programs, and roadmap planning. Use data and insights to analyze account performance, spot trends, and clearly communicate value and ROI. Build champions and multi-thread relationships across customer organizations. Collaborate closely with Sales, Technical Account Management, Marketing, and Leadership on strategic initiatives, customer marketing (case studies, references), and cross-functional projects. Develop playbooks, best practices, and scalable processes to support a growing customer base. Ensure clean, accurate CRM documentation and forecasting for renewals, expansions, and churn risk. Required Skills & Experience 3+ years in Customer Success at a B2B SaaS startup; bachelor’s degree preferred (accounting/finance a plus) Strong understanding of Fintech, payments, and accounting workflows Proven track record of owning renewals and driving expansion Comfortable managing complex, cross-functional projects in fast-moving environments Clear, confident communicator — able to engage C-level execs and day-to-day operators alike Scrappy, proactive self-starter who takes ownership, learns fast, and isn’t afraid to try and iterate Empathetic listener and problem-solver who can de-escalate issues and influence outcomes collaboratively Compensation & Benefits OTE of $130k-$160k based on experience Comprehensive benefits package, including 401(k), health, dental, and vision insurance Unlimited PTO, paid parental leave, and paid holidays

Managing and developing a Field Service Engineer team to improve customer satisfaction, operational efficiency, and business growth. | Extensive experience in customer support, team management, and operational strategy, with leadership skills and ability to work remotely. | As a Sr Customer Support Management Professional here at Honeywell, you will be responsible for managing and developing a Field Service Engineer (FSE) team, ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing strategies to improve customer satisfaction, driving operational excellence, and optimizing resource allocation. By effectively managing the customer support function at a senior level, you will contribute to customer loyalty, retention, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization. You will report directly to the SPOT and Parts Leader and remotely work with FSEs near our Raleigh, NC location. In this role, you will impact leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Owns and defines product vision and roadmap, translating business requirements into features, and collaborating with cross-functional teams. | Requires +8 years of proven product management experience, background in digital products or software solutions, and experience working with cross-functional teams. | Role & Responsibilities Own and define the product vision and roadmap Gather, analyze, and translate business requirements into clear product features Write and manage user stories, acceptance criteria, and product backlog Prioritize features based on business value and impact Collaborate closely with engineering, design, and stakeholders Ensure alignment between business goals and technical delivery Validate solutions through user feedback and testing Monitor product performance and suggest continuous improvements Required Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Experience working in Agile / Scrum environments Ability to translate business needs into technical requirements Strong decision-making and prioritization skills Experience Proven experience as a Product Manager for at least +8 years of expericne Background in digital products, platforms, or software solutions Experience working with cross-functional teams (engineering, UX, business)

Oversee and coordinate medical personnel services across multiple locations, ensuring operational efficiency, compliance, and staff management. | Requires a master's degree, 4+ years of leadership in operations, and experience in multi-site or government contract environments, with strong organizational and communication skills. | This position requires an active Public Trust or the ability to obtain a Public Trust to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. The role of Operations Manager is multifaceted, requiring strong organizational skills, the ability to manage multiple tasks, and effective communication. The role is essential in maintaining the operational efficiency of the contract and in achieving mission objectives. The Operations Manager is responsible for the effective management and coordination of Medical Personnel Services across multiple U.S. Military Entrance Processing Command (USMEPCOM) locations. The position operates in a fast-paced, dynamic environment requiring adaptability, problem-solving, and high emotional intelligence. This role ensures compliance, efficiency, and the continuous availability of qualified medical staff. The ideal candidate is a leader with strong operational oversight skills, capable of driving performance and maintaining high service standards across a geographically dispersed workforce. Compensation & Benefits: Estimated Starting Salary Range for Operations Manager: Commensurate on experience. Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Remote with virtual coordination and occasional travel. Operations Manager Responsibilities Include: • Supervise staff of 5-10 personnel who are responsible for recruitment, onboarding, training, scheduling, and performance management. • Monitor staffing levels to meet mission and contract requirements • Oversee timely and accurate deployment of medical personnel • Conduct forecasting and personnel planning to meet operational needs • Streamline workflows to improve service efficiency and consistency • Conduct regular audits and performance reviews • Resolve discrepancies, and enforce adherence to contractual and regulatory standards • Prepare briefings and deliver reports, updates, and recommendations to leadership • Leverage data and software tools to identify trends and proactively address challenges • Develop, update, and maintain Standard Operating Procedures (SOPs) • Performs other job-related duties as assigned Operations Manager Experience, Education, Skills, Abilities: Required • Master’s degree required. [Prefer degree Operations Management, Project Management, Supply Chain, or related field] • Minimum 4 years of leadership experience in operations management, preferably in a multi-site, military or government contract environment. • Willingness to travel as needed. • Strong organizational, communication, and leadership skills. • Excellent skills in turning information into briefings/reports for decision • Must pass pre-employment qualifications of Cherokee Federal • Advanced MS Word, Excel, and PowerPoint skills Preferred • Experience managing teams of 10 or more • Proven success managing diverse teams and driving operational excellence • Experience with military or government planning • Familiarity with USMEPCOM processes • Lean Six Sigma or other process improvement certification Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: • Operations Manager • Healthcare Program Operations Manager • Regional Operations Manager – Medical Services • Clinical Operations Manager • Executive Officer (XO) • Planner • Multi-Site Operations Manager – Government Services Keywords: • Operations • Planning • Medical • Compliance • Personnel • Leadership Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations.

Providing customer support via live chat and email, handling inquiries and complaints, and escalating complex issues. | Minimum 1+ year of customer support experience in the iGaming industry, proficiency in written English, and ability to work in a fast-paced environment. | TrueGroup was founded in 2019 by a team of professionals from marketing, software development, and game design — people united not just by expertise, but by a shared passion for building meaningful things. From day one, TrueGroup has been more than just a company: it’s a community of curious minds, creative thinkers, and driven doers who believe in the power of collaboration. We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures. Requirements: - Minimum 1+ year of experience in customer support within the iGaming industry (mandatory) - Written English proficiency at B2 level or higher - Willingness to work shift schedules, including night shifts, weekends, and public holidays - Ability to stay focused in a multitasking environment - Strong attention to detail and strict adherence to instructions Responsibilities: - Providing customer support via live chat and email - Handling players’ inquiries, requests, and complaints - Identifying complex or sensitive cases and escalating them to the relevant departments - Ensuring compliance with internal quality standards and communication guidelines - Working according to the assigned schedule and meeting individual KPIs Working conditions: - We offer flexible working hours and a remote work setup, enabling you to plan your work around your life and not your life around work! - We offer 24 vacation days, and we provide paid sick leave - We are ready to offer relocation support for candidates. - A competitive compensation that values the skills and experience you bring. - Employee referral bonus and gifts for your special days. - Financial support of 50% for learning expenses to help you in your professional growth! - With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Leading complex, high-visibility projects in commerce strategy and operational change, influencing stakeholders, and representing the team in executive forums. | Extensive experience in leading large-scale projects in software or commerce environments, with strong stakeholder management, and familiarity with project management tools like Aha!, Salesforce, and Monday.com. | Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us. About the Role The Principal Program Manager is a senior individual contributor within the Worldwide Commerce Strategy organization. This role leads the most complex and business-critical projects across commerce strategy and major operational changes, with massive executive visibility and impact. The Principal Program Manager acts as a project and program leader, working independently and making strategic decisions, while influencing stakeholders across the organization without direct authority. Experience in software, commerce, and channel environments is highly valued. What You’ll Do By joining the WW Commerce Strategy team, you will play a pivotal role in shaping the future of Veeam’s commerce strategy and major business initiatives. You’ll be empowered to drive transformation and make a tangible impact across our organization, working closely with executive leaders and diverse teams. Key Responsibilities Lead strategic, high-visibility projects in commerce strategy and major operational changes, driving business transformation and innovation. Act as a senior project leader, coordinating cross-functional teams across Sales, R&D, IT, business leaders, project managers, executives, and more. Influence and align stakeholders at all levels, building consensus and ensuring coordinated execution. Navigate ambiguity and make independent decisions on business-critical issues. Utilize tools such as Aha!, Salesforce, and Monday.com to drive project management excellence. Represent the Commerce Platform Strategy team in executive forums and project reviews. Produce comprehensive program and project status reports ensuring timely and effective communication of progress, risks, and key updates to all relevant stakeholders. Maintain outstanding working relationships in a matrixed, multicultural business environment. Occasionally contribute to developing or refining project standards and best practices. Minimal travel required for executive meetings or critical project needs. Qualifications Bachelor’s degree in Business, Information Technology, or related field. Advanced degree preferred. Extensive experience leading large-scale, complex business projects, ideally in software, commerce, or channel environments on a global level. Demonstrated ability to lead without authority and build consensus among diverse teams. Executive presence, strong communication, and stakeholder management skills. Experience with Aha!, Salesforce, and Monday.com or similar project management platforms. Highly organized, detail-oriented, and able to manage multiple priorities independently. Demonstrate excellent English communication skills, both written and verbal. Proven track record of decision-making and driving impactful results in high-visibility roles. No direct reports; this is a senior individual contributor position with major project and program leadership responsibilities. What you'll get Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time AirVet: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax-advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range. In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. U.S. Geographic Zones & Compensation Ranges (TTC / OTE) Zone 1: San Francisco Bay Area, New York City Boroughs $237,100—$440,200 USD Zone 2: Washington, California (excluding San Francisco Bay Area) $217,300—$403,400 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $197,500—$366,800 USD Zone 4: All other US locations $171,800—$319,100 USD Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Supporting product launches, data-driven decision making, cross-functional collaboration, and process improvements. | Extensive operational and technical support experience with some leadership, but lacking direct product marketing, B2B SaaS, and senior strategic marketing experience. | *CANDIDATES MUST BE LOCATED IN THE UNITED STATES** About SafelyYou SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities. Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals. SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation. Your Role at SafelyYou The Director of Product Marketing at SafelyYou will own the strategy, positioning, and go-to-market execution for our product portfolio, ensuring our value is clearly defined, differentiated, and consistently communicated across the business. This role shapes how our products are brought to market through narrative, messaging, launches, and enablement, aligning internal teams and ensuring buyers, customers, and partners clearly understand SafelyYou’s value and differentiation. As a senior leader, you will drive portfolio-level messaging, establish scalable go-to-market frameworks, and partner closely with Product, Sales, Brand, Growth, and leadership to translate strategy into execution. This role is ideal for a strategic, systems-oriented leader who brings clarity and operational rigor to building product marketing foundations that drive growth, revenue, and mission impact. Key Responsibilities: Own the product marketing vision and strategy in alignment with company growth and revenue objectives. Establish go-to-market frameworks, standards, and best practices for launches, positioning, and commercialization across the portfolio. Define and maintain portfolio-level positioning, messaging architecture, and narrative consistency across all offerings. Lead voice-of-customer, market, and competitive research to inform strategy, positioning, and differentiation. Set the strategy for sales enablement, messaging, and readiness in close partnership with Sales leadership. Oversee major product launches, sales kickoffs, and commercialization efforts for new products and services. Serve as a senior cross-functional partner to Product, Sales, Brand, Demand, and Growth teams to ensure alignment and execution. Define success metrics for product marketing initiatives and use insights to continuously refine strategy and investment. Build, mentor, and manage the product marketing team, setting clear priorities, expectations, and standards of excellence. Provide clear, strategic updates to executive leadership on product marketing performance, insights, and initiatives. Lead special product marketing initiatives and cross-functional projects that support company priorities. The Ideal Candidate: 8+ years of product marketing experience, including leadership experience, and a bachelor’s degree in a related field or equivalent practical experience. Proven ownership of product positioning, messaging, and go-to-market strategy in B2B SaaS, healthcare, or technology environments. Deep experience partnering with Product and Sales in complex sales cycles, including launches and sales enablement. Strategic and analytical, with a track record of building scalable frameworks and using metrics to drive decisions. Strong people leader and communicator who thrives in fast-paced, ambiguous environments and is motivated by SafelyYou’s mission. Exceptional communicator who can influence executive decision-making and align teams around clear narratives and priorities. Why Join Us? You Can Make a Difference! SafelyYou offers a competitive compensation package, including but not limited to: A mission-driven company culture Fully remote Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision 401k Program Monthly Education, Well-being & WFH stipends Non-accrual PTO Growth Potential Company Retreats Medical & Family/Parental Leave At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.

Develop and deliver technical enablement programs, create training content, and collaborate with product and partner teams to ensure effective onboarding and ongoing support. | 3-5 years in SaaS or customer success enablement, ability to create engaging training materials, experience with LMS and CRM platforms, strong communication and presentation skills. | Axonify is the frontline operations platform for customer-facing businesses. We began by reinventing frontline learning and earned unmatched engagement with global brands. Now, we’re evolving into an automated frontline ops excellence solution that connects people, tasks, communication, and outcomes to deliver consistent, brand-building experiences. More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible. The Role The Customer Success Enablement Manager is an operational, hands-on role responsible for enabling technical and post-sales teams in a B2B SaaS environment. This role ensures that Implementation Managers, Customer Success teams, and Partners are technically confident, product-fluent, and ready to support customers across the full lifecycle — from pre-sales through onboarding, adoption, and expansion. This role sits at the intersection of product, technology, and enablement, translating complex SaaS capabilities into scalable learning experiences, technical playbooks, and hands-on training that drive faster ramp, stronger customer outcomes, and partner success. What You’ll Build SaaS Technical Enablement Execution Execute a technical enablement strategy for SaaS solutions across: Implementation & onboarding, Customer Success Enablement and Partner Enablement. Build role-based, lifecycle-aligned enablement programs that support: Product launches, New features and integrations, and Platform, API, and architecture changes. Curriculum & Content Development In partnership with Product Marketing and the Director of Enablement, design and maintain SaaS-specific enablement assets, including: Technical onboarding programs, Hands-on product labs, Architecture diagrams and solution blueprints, Implementation and integration playbooks, Partner certification and accreditation paths. Translate product roadmaps, release notes, and technical documentation into practical enablement content. Hands-On Training & Delivery Deliver live and virtual enablement sessions, workshops, and bootcamps for internal teams and business leaders Host office hours and coaching sessions for Solution Consultants, Implementation Managers, and Partners. Cross-Functional Collaboration Represent Enablement in regular meetings with Product and Engineering to stay informed on roadmaps, APIs and releases. Collaborate with Product Marketing to ensure internal training aligns with current positioning and use cases. Support the Revenue organization by conducting needs assessments for technical training gaps with our CS Organization Ensure enablement aligns with SaaS GTM motions, pricing models, and customer segmentation. Partner Enablement Enable technology and reseller partners on SaaS architecture, integrations, and implementation best practices. Support partner certification, onboarding, and ongoing technical readiness. Ensure partners can independently deploy, support, and extend the platform. Measurement & Continuous Improvement Track and report on SaaS enablement metrics such as: Time-to-productivity, Certification completion, Demo and implementation readiness Gather and synthesize feedback and data from post-sales team members and managers to continuously evolve training content, resources, and coaching practices. What You’ll Bring 3–5 years in Sales Enablement, Customer Success, or Partner Management (SaaS experience preferred). Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes. Coordinate cross-functional teams to execute seamless product rollouts, ensuring on-time delivery and high-quality post-launch support. Ability to turn complex technical concepts into simple, engaging training content (videos, guides, workshops) using Storylane, Canva, Google NotebookLM and ChatGPT. Experience with LMS platforms (Axonify), CRM (Salesforce), and Content Management (Dock). Exceptional presentation skills; you should be comfortable leading a room of 50+ people or recording a concise 2 to 5 minute demo. Strong analytical mindset; you don't just "do" training; you measure its impact. Work Location Our preference is for the Intermediate Software Developer to be local to our Waterloo or Toronto offices to support in-person collaboration and join fellow Axonifers for "Work from Work Wednesdays". For our hybrid employees, Wednesdays hold a special place in our calendar as Axonifers gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation. Let’s chat more about our flexible working arrangement! Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed. What You’ll Love About Axonify: We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect: Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation. The estimated base salary range for this role is $88,800 CAD - $101,000 CAD - $121,200 CAD and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs. Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing. Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you. Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you. Home Workspace Set-Up: Home Office Spending Account so your workspace works for you. Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future. Growth & Learning: Professional Development Budget to learn new skills and grow your craft. Community Impact: Paid Volunteer Time to give back to the causes that matter to you. In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together. AI at Axonify We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too. We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter. What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values. Here’s what that means for you as a candidate: Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too. Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving. Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter. Diversity & Accessibility We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members. We want to remove any barriers that may limit you from joining Axonify. Email accessibility@axonify.com to let us know how we can support you with reasonable accommodations throughout the candidate journey. What’s Next? Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify at www.axonify.com/careers