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Manage and oversee the bank's BSA/AML/OFAC compliance program, perform customer risk assessments, and ensure regulatory adherence. | Minimum 7 years of BSA/AML experience in management, with strong knowledge of banking regulations and supervisory skills. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The FIU Manager/Complex Customer Risk supports the Bank’s enterprise-wide BSA/AML/OFAC Program to assist management in minimizing the Bank’s exposure to BSA/AML/OFAC risk by performing up front and ongoing due diligence of complex commercial customers utilizing a variety of resources and tools to assess customers for BSA/AML/OFAC risk and recommend appropriate risk mitigation. The FIU Manager/Complex Customer Risk must keep abreast of the current and emerging BSA/AML/OFAC regulations and financial crime trends and understand the Bank’s risk appetite to assist in managing and identifying higher risk accounts. It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations. Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. ESSENTIAL FUNCTIONS Manage the department workflow and ensure duties of staff are performed as expected; Conduct periodic quality control reviews to ensure high risk reviews are properly documented and unusual activity referrals are generated as warranted; Develop and propose recommendations to address BSA/AML/OFAC risks and processes requiring enhancements; Understand trends in underlying customer data and detect risks that warrant decisioning; Discuss and escalate unique complex customer types, structures, financial products, services, and other AML risks; Analyze new and existing complex business relationships to determine risk and provide recommendations for approval or denial; Assist in the creation and maintenance of case files documenting all information used in the review of certain higher risk industries; Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and Anti-Money Laundering statutes and regulations; Maintain proficiency in all aspects of BSA/AML compliance; attend regular BSA trainings as assigned; Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures; Provide recommendations on adding, retaining, or removing customers to/from the bank’s high risk customer monitoring process through collaboration with management; Other duties and responsibilities may be assigned, according to the needs of the Bank; Familiarity with bank operations in general. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Familiarity with various AML monitoring systems and commercial research databases; Familiarity with complex customers such as third party payment processors and senders, private equity/venture capital, program managers, institutional investors and FinTech companies; Strong research and problem resolution skills; Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; Self-motivated, dependable, adaptable, and detail-oriented with strong analytical and organizational skills; Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; Excellent oral and written communication skills; Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering. Qualifications, Education, and Certification Requirements Education: Bachelor’s degree preferred Experience: 7 years minimum of related BSA/AML experience in a management capacity Minimum 3 years supervisor or management experience Experience in mentoring and coaching subordinates to develop the requisite skills to achieve full potential Experience managing multiple people and projects Experience performing customer due diligence and enhanced due diligence at an advanced level Experience monitoring, reviewing and analyzing account activity in order to identify unusual or suspicious activity Certifications/Specific Knowledge: In-depth knowledge of BSA/AML regulations and regulatory expectations related to higher risk customer types Familiarity with various AML monitoring systems and commercial research databases Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred TRAINING REQUIREMENTS/CLASSES New Employee Orientation Required annual compliance training System-specific training as necessary to perform duties FIU/Financial crimes training as assigned by the Chief BSA Officer PHYSICAL DEMANDS Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. Must be able to hear and communicate with coworkers and customers throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. Must demonstrate excellent people skills with customers and coworkers. Must be willing to function as a team member. Must be willing to demonstrate commitment to South State Bank’s mission and goals. These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required for attendance at meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $85,153.00 - $136,024.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 01-11-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

Manage commercial analytics efforts, analyze data to inform go-to-market strategies, and collaborate cross-functionally to optimize performance. | 8-12 years in pharmaceutical or biotech commercial analytics, experience with syndicated data, advanced analytical skills, and proficiency in PowerBI, SQL, and data visualization. | Ascendis Pharma Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States, Germany, United Kingdom, Italy, Spain, and France. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon technology platform to build a leading, fully integrated biopharmaceutical company. We have a diverse pipeline designed to make a meaningful difference for patients. At Ascendis, we strive to make meaningful improvements in patients’ lives. We make business decisions on patient’s needs and we do our best every day to realize our products’ benefits for our patients. We are driven by patients, science, and data. We are dedicated to being curious and diligent when innovating, developing, and improving products and processes. We are passionate about realizing our shared vision and goals. We trust each other’s strengths, and when we face challenges, we remain optimistic and committed to working together as one team to achieve extraordinary results. Position Summary: We are seeking a dynamic Director of Secondary Data Analytics & Field Insights to manage commercial analytics efforts and shape go-to-market strategy through data-driven decision-making. This highly visible role bridges syndicated data analysis, field insights, and strategic business partnering to drive performance across Sales, Marketing, Patient services and Market Access functions. You will serve as a trusted thought partner to US commercial leadership, translating complex data into actionable strategies that improve targeting, optimize sales execution, and inform launch planning. As we continue to grow, this individual will also play a pivotal role in shaping and mentoring a high-performing analytics team. Key Responsibilities: Commercial and Field Analytics Analyze secondary data (IQVIA, Symphony, Komodo, claims, EMR, SP data) to understand HCP behavior, patient journeys, market dynamics, and brand performance Lead territory optimization and alignment, sales force sizing/design, incentive plan modeling, alignments Inform customer segmentation, targeting, omnichannel engagement, call planning, and sales force deployment Prioritize and develop standard and ad hoc analysis to address key business questions Cross-Functional Collaboration and Communication Develop structured feedback mechanisms from field teams and synthesize qualitative insights into actionable recommendations Partner closely with Sales, Marketing, Forecasting and Market research, Market Access and Patient Services to ensure alignment between analytics and business needs Collaborate cross-functionally with Forecasting, IT, Market Research, and external vendors to ensure data accuracy and consistency Strategic Insights and Innovation: Provide strategic recommendations through KPIs, dashboards (Power BI), and other reports to track performance, identify risks, and optimize execution. Support brands by enabling data and insight driven decision making through scenario modeling, forecasting inputs, and competitive assessments Present insights and performance monitoring results for senior leadership to influence and drive business decisions Identify and implement new tools, technologies, and best practices to drive innovation in commercial analytics Qualifications: Education: Bachelor’s degree required; Master’s degree (MS, MBA) in a quantitative or healthcare-related discipline strongly preferred. Specific Skills: 8–12 years of progressive experience in commercial analytics or insights within the pharmaceutical or biotech industry Strong background in syndicated data (IQVIA, Symphony, Komodo) and patient-level claims/EMR analytics Advanced analytical skills with strong business acumen and the ability to synthesize insights into clear recommendations Experience in PowerBI and other data visualization platforms; SQL and Excel required, R/Python a plus Proven ability to triangulate and synthesize complex data and insights to senior leaders in an effective way Experience building forecasting models to reconcile strategic drivers for near-term performance and other qualitative and quantitative modalities Exceptional data analysis skills with a deep understanding of market trends, competitor landscapes, and regulatory changes Strong communicator with experience presenting complex insights to senior leadership Proven ability to collaborate cross-functionally with teams Proactive, detail-oriented, and skilled in identifying risks and opportunities Continuous improvement mindset, focused on enhancing forecasting methodologies and processes Ability to build and maintain strong relationships with key stakeholders across the organization Entrepreneurial, highly accountable, and adaptable to shifting priorities and ambiguity Knowledge of industry best practices, with a passion for leveraging new tools and technologies to improve efficiency Place of work: Princeton, NJ. Hybrid model with an expectation of three days each week in-office for coordination and collaborative purposes. 401(k) plan with company match Medical, dental, and vision plans Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance Company-provided short and long-term disability benefits Unique offerings of Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Saving Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance Mental Health resources Paid leave benefits for new parents A note to recruiters: We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.

Own the billing and invoicing strategy, lead discovery and requirements, partner with engineering and stakeholders, and monitor outcomes to improve billing processes. | Over five years of product management experience, domain expertise in payments and billing, technical fluency, stakeholder management, and experience leading platform initiatives. | We are seeking a Product Manager focused on Billing & Invoicing to own the strategy, roadmap, and delivery of a unified billing approach across our product portfolio whilst maintaining existing solutions. This role will lead the evolution of our billing capabilities through a new billing engine and a single customer billing view. You will be improving billing accuracy, invoice clarity, reconciliation outcomes, operational efficiency, and trust in billing data for both customers and internal teams. As a Product Manager, you will apply strong discovery and product judgement to define what we build and why. This includes conducting market and competitive research, gathering voice-of-customer and stakeholder insights, identifying problems and opportunities, and translating them into a clear product strategy with measurable outcomes. You will partner closely with Engineering, Finance, Data, Customer Operations, Legal/Compliance, and Marketing teams to shape requirements, prioritize delivery, and manage trade-offs across customer experience, commercial needs, and risk and control considerations. You will also drive end-to-end execution: defining and communicating releases, ensuring operational readiness, coordinating enablement and training, and supporting launches with clear documentation and stakeholder communications. The role includes guiding the consolidation of existing billing workflows into the unified model, defining migration approaches and sequencing, and monitoring performance post-launch to drive continuous improvement. Success will be demonstrated through measurable outcomes such as billing capabilities that enhance customer experience, limited billing exceptions and disputes, and a scalable foundation that supports future growth and evolving pricing models. About Us We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places. We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. Key Responsibilities Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio, covering fee calculation, invoicing, credits/adjustments, residuals and reconciliation. Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams. Similarly incorporate competitive/market research and product insights to identify friction, risk, and growth opportunities. Define and maintain clear product requirements for payments billing use cases, such as pricing and fee schedules, tiered/volume pricing, minimums, pass-through fees, commissions, one-time fees, credits/refunds, feature bundling, and exception handling. Partner with Engineering to deliver the new billing engine and single customer billing view, ensuring a robust model that supports payments artefacts (e.g., transaction/event lineage, product/merchant hierarchy, and traceability from source events to invoice lines). Guide consolidation of existing billing workflows into the unified model, including migration planning, phased rollout, and cutover readiness, with a focus on billing continuity and customer impact. Work closely with stakeholders to ensure correct application of tax rules, enabling compliant invoicing, accurate reporting, and clear auditability. Encourage governance and controls that reduce commercial and financial risk such as pricing change discipline, approvals, audit trails, and tooling/monitoring to surface revenue leakage, and invoicing defects early. Drive launches and adoption that include release planning, documentation, enablement for internal teams, and operational runbooks for billing cycles, exception management, and customer queries. Monitor and improve outcomes using payments-relevant metrics such as billing accuracy, dispute/credit volumes, invoice timeliness, reconciliation variance, support contact drivers, and revenue optimization. Act as the Billing domain SME, aligning stakeholders across Engineering, Finance, Sales, Legal/Compliance, and Marketing on changes that affect pricing, fees, customer communications, and financial reporting inputs. Define and evolve hybrid billing capabilities - including SaaS subscriptions, usage-based models, and bundled offerings - ensuring the unified billing engine can support flexible pricing constructs and deliver clear, accurate, and explainable charges to customers. Requirements Over five years experience as a Product Manager delivering end-to-end outcomes (discovery, delivery, launch, iteration) in a cross-functional environment. Strong domain experience in payments and billing, such as merchant acquiring/gateway models, transaction-based fees, residuals/commissions, blended/interchange-plus pricing constructs, partner/channel billing, and invoicing/reconciliation workflows. Track record leading complex platform initiatives (consolidation, migrations, or core workflow redesigns) in environments where accuracy, auditability, and operational resilience are critical. Strong technical fluency: able to work with Engineering on APIs, integrations, data models, data analysis, event style thinking, and non-functional requirements (reliability, scalability, security, observability). Data-driven approach to diagnosing and preventing billing issues typical in payments, and to measuring product performance. Excellent stakeholder management and communication skills, with experience partnering across Engineering, Finance, Support, Legal/Compliance, Sales, and partner facing teams. Strong written communication skills for PRDs, user stories, release notes, enablement materials, and operational documentation. Preferred: Bachelor’s degree (or equivalent practical experience) in a relevant field (e.g., business, economics, computer science, engineering). We Offer: Competitive salary + bonus A remote first culture! Flex PTO Health, Dental and Vision Insurance 13 Paid Holidays Company volunteer days Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path. Equal Opportunity NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US. #LI-Remote Salary range, depending on experience: $100,000—$140,000 USD

Manage customer lifecycle, build trusted relationships, drive renewals and expansion, and design scalable success programs. | 3+ years in customer success or SaaS roles, proficiency with CRM and success platforms, excellent communication, and a data-driven mindset. | About the Role We’re seeking a Customer Success Manager to become a cornerstone of our customer success organization. In this role, you’ll own the post-sale customer journey from onboarding and activation through ongoing adoption, renewals, and expansion. You’ll serve as a trusted advisor to our customers, ensuring they realize measurable value from our platform while identifying opportunities to deepen and grow each relationship. This role is ideal for someone who thrives in a fast-paced, high-growth environment and is excited about using AI, automation, and modern customer success tooling to scale impact without sacrificing the quality of the customer experience. What You’ll Do Customer Success, Expansion & Renewals Own the customer lifecycle from onboarding and activation through renewal, ensuring customers consistently achieve measurable value from the platform Build strong, trusted relationships with customers through regular check-ins, success planning, and strategic business reviews Drive expansion within the existing customer base by identifying upsell and cross-sell opportunities aligned to customer goals and outcomes Proactively manage renewals by monitoring customer health, addressing risk early, and reinforcing value well ahead of renewal cycles Design and refine scalable customer success programs and playbooks that drive adoption, retention, and net revenue retention What You’ll Bring 3+ years of experience in customer success, account management, or customer-facing SaaS roles, with a proven track record of driving onboarding, adoption, renewals, and expansion Strong experience managing a book of business and building trusted customer relationships that lead to long-term retention and revenue growth Proficiency with customer success, CRM, and lifecycle platforms (e.g., HubSpot, Customer.io, Gainsight or similar) to manage customer health, engagement, and renewal workflows Excellent communication and stakeholder management skills, with the ability to lead value-based conversations with customers and align internal teams around customer outcomes A data-driven mindset, with experience using customer health metrics, adoption signals, and feedback to identify risk, drive renewals, and uncover expansion opportunities Demonstrated ability to design and execute scalable customer success programs and playbooks in high-growth environments Comfort leveraging AI, automation, and modern tooling to scale customer success efforts while maintaining a high-quality customer experience Nice-to-Haves Experience applying AI, automation, or predictive insights to improve customer engagement, retention, or expansion outcomes Familiarity with customer success analytics and health scoring to identify growth opportunities and renewal risk Comfort working with data and reporting tools to gain deeper insight into customer behavior and value realization Background in high-growth SaaS, fintech, or startup environments Experience working with customers in tax, accounting, or financial services industries Our Hiring Process Step 1: Application (10 minutes) Click ‘Apply Now’ and fill out the application form. We’ll review and respond quickly. Step 2: Take Home Assignment (~2-3 hours) After passing the initial screening, you will receive a take-home assignment that takes 2-3 hours. Step 3: Virtual Interview (45 min) If you pass the assignment screening, you will be invited to an online interview with the hiring manager. Step 4: Virtual Interview (30 min) You may also be invited to an online interview with our founder and CEO, pending their availability. Timeline We move fast and aim to close this job in one week. If you're ready to make a big impact on a small team and take your career to the next level, apply today to join our team at TaxGPT. We can't wait to meet you! At TaxGPT, we are committed to fostering a diverse and inclusive work environment. We believe that diversity in all its forms – race, gender, nationality, religion, sexual orientation, and beyond – enriches our perspectives and enhances our product. Each member of our team brings unique experiences, skills, and viewpoints to the table, and it's this mosaic of backgrounds that drives our innovation forward. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Join us in building a future where technology breaks barriers and creates opportunities for all.

Lead integrated marketing campaigns, develop strategic briefs, and leverage AI tools to enhance marketing impact. | 5-7 years in integrated marketing or brand management, experience leading cross-functional campaigns, and familiarity with AI-powered tools. | About the SENIOR INTEGRATED MARKETING MANAGER at Headspace: Headspace is seeking a self-starter who moves fast and brings teams together seamlessly to bring creative ideas to life as our Integrated Marketing Manager. In this role, you’ll translate business priorities and brand positioning into actionable integrated marketing plans, orchestrate go-to-market moments across channels, and ensure we show up consistently, boldly and effectively to engage audiences and drive business results. You’ll partner closely with teams across Marketing, Creative, Communications, Content, and Product to design and deliver integrated campaigns that connect to cultural moments, member needs, and Headspace’s brand goals – using AI-driven insights and tools to accelerate execution, elevate creative impact and drive emotional resonance. You’ll also help monitor brand health and industry trends to inform marketing and campaign strategy and inspire innovation. What you will do: Champion and embed Headspace’s brand strategy and positioning across teams, ensuring our narratives are consistently and impactfully reflected across PR, Social, Product Marketing, Growth Marketing, Content, Creative, and Partnerships. Ideate, vision and manage the unified campaign calendar to make the most impact on our target audiences, by aligning priorities, ensuring visibility and driving seamless coordination across internal teams and external partners. Lead integrated marketing planning and execution for brand and integrated marketing moments - developing clear briefs, frameworks, and measurement plans that align with brand and business objectives across paid, owned, and earned channels. Lead brand health tracking, partnering with Research to turn data into insights that inform marketing strategy, messaging and campaign planning. Leverage AI-powered tools and insights to enhance integrated marketing – driving efficiency in planning, elevate creative impact, and strengthening emotional connection with audiences. Champion Headspace’s mission of providing every person access to lifelong mental health support through thoughtful, inclusive, and human-centered marketing. What you will bring: 5 to 7 years of experience in integrated marketing, brand management, or campaign strategy - ideally in consumer health, wellness, tech, or high-growth environments. Proven experience leading cross-functional campaigns from planning, strategy to execution, with measurable brand or business impact. Strong understanding of full-funnel marketing, including content, social, media, partnerships, and lifecycle. Experience with AI-powered tools to drive efficiency, creative impact and emotional resonance. Ability to operate with an owner’s mindset in a scrappy, fast-moving environment, collaborating with cross-functional partners who wear many hats Excellent project management, communication, and relationship-building skills. Ability to synthesize insights and translate strategy into actionable, creative briefs. Collaborative, solutions-oriented mindset with the ability to thrive in a fast-paced, evolving environment. Passion for mental health and belief in Headspace’s vision of a world where everyone is kind to their mind. Location: We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $110,000-$158,000 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: A mission that matters—with impact you can see and feel A culture that’s collaborative, inclusive, and grounded in our values The chance to shape what mental health care looks like next Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Lead and coordinate integrated marketing campaigns across channels, ensuring brand consistency and impact, while leveraging data and AI tools to optimize performance. | 5-7 years of experience in integrated marketing or brand management, with proven ability to lead cross-functional campaigns, and experience with AI tools in marketing. | About the SENIOR INTEGRATED MARKETING MANAGER at Headspace: Headspace is seeking a self-starter who moves fast and brings teams together seamlessly to bring creative ideas to life as our Integrated Marketing Manager. In this role, you’ll translate business priorities and brand positioning into actionable integrated marketing plans, orchestrate go-to-market moments across channels, and ensure we show up consistently, boldly and effectively to engage audiences and drive business results. You’ll partner closely with teams across Marketing, Creative, Communications, Content, and Product to design and deliver integrated campaigns that connect to cultural moments, member needs, and Headspace’s brand goals – using AI-driven insights and tools to accelerate execution, elevate creative impact and drive emotional resonance. You’ll also help monitor brand health and industry trends to inform marketing and campaign strategy and inspire innovation. What you will do: Champion and embed Headspace’s brand strategy and positioning across teams, ensuring our narratives are consistently and impactfully reflected across PR, Social, Product Marketing, Growth Marketing, Content, Creative, and Partnerships. Ideate, vision and manage the unified campaign calendar to make the most impact on our target audiences, by aligning priorities, ensuring visibility and driving seamless coordination across internal teams and external partners. Lead integrated marketing planning and execution for brand and integrated marketing moments - developing clear briefs, frameworks, and measurement plans that align with brand and business objectives across paid, owned, and earned channels. Lead brand health tracking, partnering with Research to turn data into insights that inform marketing strategy, messaging and campaign planning. Leverage AI-powered tools and insights to enhance integrated marketing – driving efficiency in planning, elevate creative impact, and strengthening emotional connection with audiences. Champion Headspace’s mission of providing every person access to lifelong mental health support through thoughtful, inclusive, and human-centered marketing. What you will bring: 5 to 7 years of experience in integrated marketing, brand management, or campaign strategy - ideally in consumer health, wellness, tech, or high-growth environments. Proven experience leading cross-functional campaigns from planning, strategy to execution, with measurable brand or business impact. Strong understanding of full-funnel marketing, including content, social, media, partnerships, and lifecycle. Experience with AI-powered tools to drive efficiency, creative impact and emotional resonance. Ability to operate with an owner’s mindset in a scrappy, fast-moving environment, collaborating with cross-functional partners who wear many hats Excellent project management, communication, and relationship-building skills. Ability to synthesize insights and translate strategy into actionable, creative briefs. Collaborative, solutions-oriented mindset with the ability to thrive in a fast-paced, evolving environment. Passion for mental health and belief in Headspace’s vision of a world where everyone is kind to their mind. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $110,000-$158,000 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: A mission that matters—with impact you can see and feel A culture that’s collaborative, inclusive, and grounded in our values The chance to shape what mental health care looks like next Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Lead and develop engineering teams to build scalable, reliable systems for marketplace optimization, collaborating with cross-functional teams to translate business goals into technical solutions. | Over 8 years of software engineering experience, with 3+ years in engineering management, domain expertise in marketplace optimization or related fields, and strong communication skills. | About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026). Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: Upstart’s Marketplace Optimization team is responsible for optimizing market-level outcomes, balancing tradeoffs for borrowers, capital providers, and Upstart. The team builds the dynamic policy levers, matching and offer-selection logic, and monetization tooling that clear the marketplace, manage margins, and maximize capital utilization efficiency. Our mandate is to enable automated, data-driven decisions that improve originations, contribution margin, and capital efficiency while supporting new products and partner integrations. As the Engineering Manager for Marketplace Optimization, you will lead high-impact engineering squads that turn marketplace strategy and ML-backed signals into reliable production systems. You’ll partner closely with Product, Machine Learning, and Capital Markets to deliver scalable capital routing, matching, and monetization automation capabilities that directly affect borrower outcomes and capital performance. You will set execution priorities, remove blockers, and develop engineers to ship production-grade services that are observable, performant, and safe for a regulated fintech environment. How you’ll make an impact Define and execute the team’s technical roadmap: deliver matching, offer-selection, monetization, and target-return logic and features that improve marketplace outcomes Build and grow a high-performing engineering team: hire, mentor, and develop engineers and ICs; establish clear expectations and career growth paths Drive technical excellence: own architecture and delivery decisions for scalable, fault-tolerant services, data pipelines, and APIs that integrate with ML models and capital systems Collaborate cross-functionally with Product, ML, Capital Markets, and Risk to translate business goals into prioritized, measurable engineering work Own operational reliability and observability: establish SLOs/SLIs, alerting, runbooks, and post-incident practices to ensure marketplace integrity and fast incident response Lead delivery and execution: unblock teams, manage technical and organizational risks, and ensure high-quality, timely releases while balancing speed and safety Minimum Qualifications 8+ years of software engineering experience, with 3+ years in an engineering manager role (managing individual contributors and/or managers) Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads) Demonstrated domain expertise in marketplace optimization, pricing/fee/monetization, or routing systems at scale Demonstrated ability to partner closely with Product, and ML teams to deploy models at scale and build scalable production ready systems Exceptional communication skills with the ability to influence technical and non-technical audiences Strong analytical, organizational, and strategic thinking skills with a bias for action Preferred Qualifications Hands-on familiarity with cloud platforms (AWS/GCP/Azure), containerization and orchestration (Docker/Kubernetes), and scalable API design Experience with streaming and event architectures (e.g., Kafka, Pub/Sub) and modern data platforms Track record operating in regulated or compliance-sensitive environments and building systems that support auditability Background in statistics, economics, or applied ML domains Demonstrated success building observability and reliability practices (SLO/SLI design, monitoring, alerting, post-incident process) and scaling engineering processes across multiple teams Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-REMOTE #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $186,100—$257,500 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

Design and manage a comprehensive membership platform, including benefits, pricing, member journey, and engagement strategies. | Extensive experience in building or scaling membership-driven businesses, strong understanding of membership economics, and familiarity with Bitcoin or institutional finance. | The Role We are hiring a senior membership and platform leader to architect and run our institutional membership offering, unifying our media, events, and enterprise products into a single, indispensable experience for our audiences. In this role, you will own the design and evolution of a bundled membership model that shifts BTC Inc. from transactional, event-driven revenue to recurring, multi-budget relationships. You will define the membership architecture, design the member experience end-to-end, standardize bundles and value delivery, and ensure that our distinct business lines ship as one cohesive product. We are looking for a leader who can move fast, ship early, learn from the market, and iterate quickly. This role is ideal for a systems thinker who has built or significantly shaped membership-driven businesses in trade associations, research firms, executive networks, or multi-product media/events bundles. You're comfortable turning strategic vision into pricing, packaging, and member journeys. You thrive in ambiguity, prefer clear frameworks, and balance near-term revenue with long-term member value. The Work Platform & Membership Architecture Design and maintain the blueprint for BTC Inc.'s institutional membership (tiers, benefits, credits, constraints) Bundle events, media, education, research, and advisory into coherent membership offerings that feel like one product Set clear rules for what is bundled vs. sold à la carte and translate the strategy into concrete benefits and utilization targets RevOps, Pricing & GTM Own membership pricing and packaging, including list prices, discount guardrails, and upgrade paths across tiers Partner with RevOps, Sales, and Finance on quoting, approvals, compensation, and rules of engagement so memberships are the default motion Build and refine plays, talk tracks, and collateral to move existing sponsors and advertisers into the membership model Member Experience & Outcomes Define the end-to-end member journey from sale through onboarding, activation, engagement, and renewal across all business lines Create programming that drives ongoing member engagement—peer networking, working groups, exclusive briefings, and executive connections Stand up simple playbooks and metrics for utilization, engagement, and QBRs—and use them to drive retention and expansion Own member success: ensure members see tangible ROI from both the product bundle and the community, and identify gaps that increase stickiness Strategy & Cross-Functional Leadership Act as the internal owner of the institutional membership thesis and roadmap, informed by market feedback and performance data Align Sales, Events, Media, and Education leaders around clear priorities, constraints, and success metrics Provide regular, simple reporting on platform health (ARR, NRR, utilization, engagement) and recommend tradeoffs between short-term revenue and long-term moat Your Experience The ideal candidate has built or scaled a membership business where the value is a mix of content, access, events, and community—not just a software product. 8+ years in membership strategy, member experience, or platform roles—ideally within industry associations, trade groups, executive networks, research/advisory firms, membership-driven media, or institutional events businesses You've designed tiered membership models from scratch or significantly evolved existing ones, and you understand how to structure benefits that justify premium pricing ($50K+ annually) Experience creating and operating member programming—peer communities, working groups, executive forums, or similar engagement mechanisms that drive retention beyond the core product Proven ability to design pricing and packaging that aligns member value, cost to serve, and sales motion across multiple product lines Comfortable building and iterating on offerings using data from pilots, renewals, win/loss analysis, and member feedback Strong grasp of membership economics: ARR, NRR, cohort retention, utilization rates, and how they influence roadmap and resource allocation Track record of partnering closely with Sales, Finance, Events, and Marketing on GTM design, compensation, and rules of engagement Demonstrated success leading cross-functional initiatives where you don't own all the resources—you influence through clarity, frameworks, and trust Comfortable owning a 0→1 or 1→N initiative with imperfect inputs, evolving constraints, and clear accountability for outcomes Bias toward structured thinking, clear communication, and simple, measurable definitions of success Strong familiarity with Bitcoin, capital markets, and/or institutional finance required; deep conviction in Bitcoin's role in corporate treasury strategy preferred Bonus: Experience with ASAE, association management, or membership certification programs. Background in policy, regulatory affairs, or industry advocacy. Additional Benefits Unlimited Vacation Company MacBook Health, Dental, and Vision Remote First / Your Schedule 100% Paid Life Insurance and Disability Work alongside a talented, fast-paced team solving complex problems The opportunity to connect and network with Bitcoin industry leaders

Leading product marketing strategy, messaging, and market storytelling to support go-to-market efforts and enterprise growth. | Extensive experience in enterprise SaaS product marketing, team building, and analyst relations, with a proven track record of scaling teams and programs. | Fleetio is entering its next stage of growth—expanding enterprise credibility while maintaining our fast-moving SMB DNA. We’re looking for a VP of Product Marketing to be the connective tissue between Product, Marketing, and Sales—leading the development of value-based messaging, customer enablement, and market storytelling that powers our go-to-market engine. A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in Series D in June of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company: Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU Our careers page: https://www.fleetio.com/careers Who you are The ideal candidate for this role will shape how we position our platform across industries, personas, and use cases, and how we build confidence with our customers, analysts, and the market. As Fleetio’s top priority VP hire, this leader will act as a key thought partner to the CMO and cross-functional executive team, driving clarity, connection, and confidence across the business. Your impact Strategic Leadership Serve as the CMO’s #2 and thought partner—driving cohesion across Product, Marketing, and Sales. Build and lead a world-class Product Marketing organization across solution messaging, use case positioning, and industry marketing. Design the structure, cadence, and rituals that bring GTM alignment—partnering with Sales, Product, and Revenue Ops to drive a shared quarterly GTM rhythm. Act as the unifying voice translating product strategy into GTM activation across demand gen, content, events, and enablement. Messaging, Positioning & Enablement Elevate messaging from feature-function to business value storytelling—anchored in use cases, personas, and industry outcomes. Lead comprehensive website and narrative updates to reflect Fleetio’s evolving enterprise value proposition. Partner with Sales Enablement to build confidence across the field; ensure reps can multithread, build business cases, and sell value. Create scalable enablement frameworks and assets for persona-based selling and expansion plays. Market Insights & Analyst Relations Build a best-in-class Analyst Relations (AR) program from the ground up—owning key relationships with Gartner, Forrester, and IDC. Translate analyst insights into actionable GTM and product strategies. Lead competitive and market intelligence programs that inform product roadmap and positioning decisions. Partner with Product on pricing, packaging, and differentiation strategies. Cross-Functional Impact Embed deeply with the Product team to shape roadmap prioritization based on customer value and GTM readiness. Drive collaboration across demand gen, campaigns, and events to ensure message consistency and relevance across every touchpoint. Lead strategic initiatives that bring the brand and product narratives together until a Head of Brand is in place. Your experience 10–15+ years of progressive experience in enterprise B2B SaaS, with proven success leading Product Marketing and Analyst Relations at scale. Experienced builder—has rebuilt or scaled PMM teams from early stages to global programs of 20–30+. Comfortable at multiple altitudes: can set vision, lead strategy, and roll up sleeves to coach, review messaging, or lead key launches. Exceptional communicator and storyteller—skilled at distilling complexity into clarity. A connector with high EQ who thrives in ambiguity, unifies stakeholders, and builds durable trust with Product and Sales. Deep understanding of enterprise go-to-market motions, customer journeys, and how to operationalize value selling. Strong network and track record of success managing Analyst Relations programs and relationships. Passionate about building cohesive teams, developing talent, and creating scalable systems that unite marketing. Benefits Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family) Vision insurance Incentive stock options 401(k) match of 4% PTO - 4 weeks (increases at year two) 12 company holidays + 2 floating holidays Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks) FSA & HSA options Short and long term disability (short term 100% paid) Community service funds Professional development funds Wellbeing funds - $150 quarterly Business expense stipend - $125 quarterly Mac laptop + new hire equipment stipend Monthly catered lunches Fully stocked kitchen with tons of drinks & snacks Remote working friendly since 2012 Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.

Lead customer advocacy, develop community programs, and drive expansion strategies to enhance customer engagement and retention. | Over 8 years in B2B SaaS marketing, with proven leadership in customer advocacy, community, and lifecycle marketing, and strong storytelling and data skills. | Fleetio is looking for an experienced and passionate Director of Customer Marketing to lead programs that engage, grow, and celebrate our customer community. This role is focused on advocacy, community building, and expansion marketing—turning customers into champions, fostering meaningful peer connections, and driving adoption and expansion across our customer base. A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D in June of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company: Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU Our careers page: https://www.fleetio.com/careers Who you are The ideal candidate for this role will lead a team and partner closely with Customer Success, Product Marketing, and Revenue teams to strengthen customer relationships, identify advocates, and activate them through storytelling, events, and peer influence. You’ll build scalable programs that fuel retention and growth while amplifying customer voices in the market. This is an exciting opportunity to shape a critical function at Fleetio—helping define how we engage customers at every stage of their lifecycle. Your impact Lead customer advocacy programs that identify, nurture, and amplify top customer champions across reviews, references, case studies, and speaking opportunities. Develop and grow the Fleetio customer community, creating opportunities for connection, knowledge-sharing, and engagement among our users and champions. Build and execute expansion marketing strategies that drive adoption of additional products, features, and services across our customer base. Partner with Customer Success and Product Marketing to design customer journey campaigns that increase engagement, retention, and satisfaction. Collaborate with the Brand and Communications team to showcase customer stories and successes across owned and earned channels. Measure and optimize performance, using data to assess program impact on customer retention, NPS, advocacy participation, and expansion revenue. Champion the voice of the customer internally—bringing customer insights and success stories into Fleetio’s go-to-market strategy. Build and mentor a growing customer marketing team, fostering collaboration, creativity, and accountability. Your experience 8+ years of experience in B2B SaaS marketing, with deep expertise in customer advocacy, community, and lifecycle or expansion marketing. Proven ability to design and scale customer programs that drive engagement, adoption, and retention. Experience collaborating with Customer Success, Product, and Sales to align marketing with customer outcomes. Strong storytelling and communication skills—able to elevate customer voices in authentic, impactful ways. Data-driven mindset with a focus on metrics such as NPS, retention, adoption, and expansion revenue. Hands-on and resourceful approach—you’re comfortable rolling up your sleeves while building for scale. Leadership experience with a passion for developing talent and fostering a culture of collaboration and accountability. Benefits Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family) Vision insurance Incentive stock options 401(k) match of 4% PTO - 4 weeks (increases at year two) 12 company holidays + 2 floating holidays Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks) FSA & HSA options Short and long term disability (short term 100% paid) Community service funds Professional development funds Wellbeing funds - $150 quarterly Business expense stipend - $125 quarterly Mac laptop + new hire equipment stipend Monthly catered lunches Fully stocked kitchen with tons of drinks & snacks Remote working friendly since 2012 Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.