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Providing technical support, troubleshooting, and documentation for enterprise systems. | Extensive experience in technical support, networking, storage, and enterprise troubleshooting, with no specific mention of software engineering, backend development, or blockchain skills. | Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase is seeking experienced backend engineers to join our team to build out the next generation of crypto-forward products and features. You will solve unique, large scale, highly complex technical problems, bridging the constraints posed by web-scale applications and blockchain technology. You will help build the next generation of systems to make cryptocurrency accessible to everyone across the globe, operating real-time applications with high frequency, low latency updates, and managing the most secure infrastructure running in the cloud. The Growth organization drives Coinbase’s mission of bringing the world onchain. By building and leveraging growth tools across multiple avenues, including referral and incentives programs, creating a world-class notifications system, building a dynamic, engaging, and accessible logged-out web experience, and optimizing our new user onboarding flow, we ensure that Coinbase is the easiest, safest, and fastest way to buy, hold, and trade Crypto assets, and ensure our new users are set up for success from their first interaction. What you'll be doing: Build and run experiments to power the growth of Coinbase’s retail products. Design scalable systems to solve novel problems with modern cloud technology and industry best practices. Articulate a long term vision for maintaining and scaling our backend systems and the teams running them. Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter. Write high quality, well tested code to meet the needs of your customers. What we look for in you: You have at least 5 years of experience in software engineering. You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture. You write high quality, well tested code to meet the needs of your customers. You’re passionate about building an open financial system that brings the world together. Nice to haves: You have experience launching new products from 0 to 1 Experience with growth experiments or A/B testing frameworks. You have experience with Blockchain technology (such as Bitcoin, Ethereum etc..) You’ve worked with Golang, Ruby, Docker, Rails, Postgres, MongoDB or DynamoDB. You’ve built fintech, highly reliable and/or secure systems. Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services. Job #: GCBE05US *Answers to crypto-related questions may be used to evaluate your onchain experience. #LI-Remote For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Your interview responses, in the form of a voice recording and/or transcript will be assessed in terms of the job qualifications and characteristics listed in the position description above by a human recruiter. For other select roles, Coinbase is piloting BrightHire, an AI interview intelligence platform, to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Depending on your role and stage in the application process, you will be informed of the specifics regarding which tool(s) will be used as part of the interview process. These interview tools enable us to give a greater number of candidates an initial interview who meet our mandatory hiring criteria. The above pilots are for testing purposes and Coinbase will not use AI to make an employment decision. To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com. Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $186,065—$218,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Manage and coordinate Agile projects, facilitate ceremonies, and coach team members to ensure successful project delivery. | Requires 8+ years of experience, PMP certification, and management skills; experience with Agile tools and methodologies. | IT Project Manager II This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. Cherokee Nation System Solutions, LLC is seeking a knowledgeable IT Project Manager II, to perform management of all assigned contractor personnel and overall coordination in support of NOAA Cloud. Applies Scrum Master methodology to streamline team workflows, remove blockers, and provide timely, data‑backed updates to the customer. Compensation & Benefits: Estimated Starting Salary Range for IT Project Manager II: $125,000 – $130,000 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. IT Project Manager II Responsibilities Include: Responsible for maintaining a kanban task board using NOAA approved tools (currently Github enterprise) Responsible for administering a project management tool (Currently GitHub Enterprise - Replacement tool will be JIRA software development and Confluence) Ensure that all submitted documentation completes the OAR Change Control process and any feedback provided by the IT Security Officer, System Owner or Enterprise Architect is addressed prior to moving solutions into production. Coordinate with the contracting organization’s program office to enable timely problem resolution. Facilitate product reporting in line with Agile delivery methods. Ensure Agile development principles are employed; expected to work with the government to develop Product / Sprint plans and reporting in line with Agile delivery approaches. Facilitate an Agile methodology among team members; coach Agile processes and remove impediments. Coordinate and facilitate Agile ceremonies, including, but not limited to: sprint planning meetings, stand-ups, sprint reviews, and retrospectives and provide records consistent with statutory and regulatory requirements. Manage team performance and metrics: Works with product leadership and the team to define relevant metrics that are formulated and utilized for meeting project objectives. Team coaching and coordination: planning and coordinating training and coaching for the team on the Scrum processes. Assist the Product Owner with management of the Product Backlog to maximize value. Due to the agile and changing nature of workload, the contractor may be required to perform other software development and analysis activities in support of the development team such as User Acceptance Testing, system documentation, standard operating procedure documentation, user guide creation and change control documentation. Performs other job-related duties as assigned. IT Project Manager II Experience, Education, Skills, Abilities requested: A bachelor’s degree in management/business or scientific/engineer/technical discipline, or an equivalent combination of education and experience 8+ years of full-time professional experience overseeing staff and complex projects A current Project Management Professional (PMP) certification Must pass pre-employment requirements of Cherokee Federal Company Information: Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE #LI-CG #AppC Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Keywords: Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Design and operate scalable data pipelines supporting healthcare imaging and biomarker data, ensuring compliance and performance. | 3+ years in data engineering, proficiency in Python and SQL, experience with cloud platforms and orchestration tools, healthcare data experience is a plus. | Our mission Function Health’s mission is to empower people to live longer, healthier lives through proactive, data-driven healthcare. We aggregate and analyze comprehensive health data - including imaging, laboratory results, longitudinal biomarkers, and other health signals - to deliver clear, clinically meaningful insights. We believe individuals should understand their health deeply, in context, and over time. Our platform brings together complex medical data and transforms it into trustworthy, actionable information that supports better health decisions. Your mission As a Data Engineer, you will design, build, and scale the core data infrastructure that powers Function Health’s imaging, analytics, and AI ecosystems. You’ll work closely with the Data, AI, and R&D teams to orchestrate secure, reliable, and compliant pipelines across a wide range of healthcare data types. This role focuses on building robust orchestration and cloud-native data systems (Airflow, AWS, Databricks) that support high-volume, heterogeneous datasets — from DICOM imaging to biomarkers, reports, and other structured and unstructured health data. You’ll help ensure that these systems are performant, scalable, and production-ready as our platform and data footprint continue to grow. You will be working closely with the Data team and AI engineering team and reporting to Radhika Tibrewala. As the Data Engineer you will: Design and operate scalable data pipelines and orchestration systems supporting imaging and biomarker data (e.g., Airflow, cloud services, distributed compute platforms). Contribute to PHI-safe, compliant data infrastructure aligned with healthcare standards (HIPAA, GDPR, etc.). Enhance performance and fault-tolerance across distributed data workflows. Partner with the data management lead to integrate DICOM and data pipelines into the broader data lake and analytics stack. Implement robust data validation, observability, and monitoring systems for production pipelines. Collaborate with data science, ML, and product teams to ensure data reliability and accessibility. Support automated ingestion, transformation, cataloging, and access patterns for downstream analytics and ML use cases. Who you are You are an experienced data engineer who enjoys building systems that scale and last. You’re comfortable working across a wide range of data types and tools, and you approach complex problems with curiosity and pragmatism. You’re collaborative, thoughtful, and proactive, with a strong sense of ownership and care for the people who depend on the data you build. Ideally, you come from data engineering or software background in healthcare, biotech, or other high-trust data environments. Key requirements 3+ years of experience in data engineering, ETL development, or cloud-based data orchestration. Strong proficiency in Python and SQL. 3+ years of experience in data science, analytics, or applied research, IF hold a PHD/published research Hands-on experience with workflow orchestration tools (Airflow, Prefect, or similar). Experience with cloud platforms and services (AWS, Azure, GCP familiarity is a plus). Experience building on Databricks and working with distributed processing frameworks (Apache Spark, Dask, or similar). Solid understanding of data validation, observability, testing, and production best practices. Experience with healthcare, imaging, or PHI-sensitive data is a strong plus. Strong communication and documentation skills; comfortable working across technical teams. What’s in it for you? As the Data Engineer, you have the opportunity to be an early employee at Ezra and work with an all-star team focused on detecting cancer early for everyone in the world. You’re also going to have access to benefits such as: Stock options Comprehensive health, dental and vision plans for your and your family Wellness and commuter benefits Competitive vacation policy A culture that emphasizes learning Why You'll Love Working With Us: We value our team and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. We celebrate diversity and are committed to building an inclusive and equitable workforce. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, marital status, ancestry, or any other characteristic protected by applicable law. Join our team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

Support core revenue cycle functions including coding, claim submission, and denial resolution, while leading and mentoring RCM staff. | Requires 5+ years in medical billing, coding, or revenue cycle management, with strong knowledge of insurance billing, coding, and denial resolution techniques. | Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care. Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties. As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care. Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need. The Opportunity We are seeking a RCM Operations Team Lead to join our growing team and support Homeward’s External Provider Transformation efforts. This individual will play a critical role in reviewing, auditing, and analyzing clinical documentation from external provider partners, ensuring accurate and complete coding of conditions. You will work alongside our manager to translate chart insights into feedback that improves documentation quality, supports proper reimbursement, and This is an ideal role for a proactive, detail-oriented coder with deep knowledge of multiple specialties, exceptional judgment, and experience supporting external practices or provider networks. What You'll Do Revenue Cycle Support Support the core functions of mid and end revenue cycle. Coding professional and facility charges. CMS-1500 and UB-04 claim generation and submission. A/R claim follow up investigations and denial management resolution for our rural hospital clients. The opportunity to work with the latest AI technologies to help you complete various RCM functions. Maintain quality and productivity standards for the core functions ensure optimal operation and A/R for client success. Ensure timely reimbursement to reduce days in A/R (Accounts Receivable). Denial Investigation & Resolution Analyze and resolve denied/rejected claims, including, but not limited to, referrals, authorizations, and medical necessity. Contact insurance representatives to determine denial reasons and follow up on claim status. Review denial patterns to identify root causes and implement prevention strategies. Draft and submit appeals to insurance companies (commercial/government) for denied services. Team Leadership & Mentorship Train and mentor RCM staff, fostering a high-performance, compliant culture. Ensure accurate, timely claim submissions, high-quality standards, and optimal financial performance. Run daily, weekly, or monthly productivity and quality metrics for leadership. Collaboration & Enablement Support Collaborates with management, clinic staff, and RCM teams to ensure proper billing and collection procedures. Help shape internal workflows and dashboards that scale denial management effectiveness across the Provider Transformation program. Special Projects Participate in and lead special projects related to coding, billing, and denial management such as new service line implementation. What You Bring 5+ years in medical billing, coding, or revenue cycle management or experience in related fields required. Strong understanding of insurance coding, billing, and denial management resolution techniques including Medicare, Medicaid and commercial insurance plans Able to Identify and implement improvements to billing, coding, and payment posting workflows to enhance efficiency. Knowledge of regulations: Working knowledge of HIPAA regulations and the importance of maintaining patient confidentiality. Proven capability to work independently, prioritizing workload, and managing tight review timelines. One or more of the following: Certified Professional Biller (CPB), Certified Professional Coder (CPC), Certified Inpatient Coder (CIC), Certified Outpatient Coder (COC), Certified Risk Adjustment Coder (CRC), Revenue Cycle Management Specialist (RCMS), Registered Health Information Administrator (RHIA) Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS), Certified Coding Associate (CCA), Certified Revenue Cycle Representative (CRCR), Certified Revenue Cycle Professional (CRCP), Certified Revenue Cycle Specialist (CRCS), Certified Outpatient Revenue Cycle Manager (CORCM) Bonus Points Experience working with Rural Health Care, Critical Access Hospitals, or small hospitals. Background working with external provider groups or vendor-contracted practices. Experience working in any other areas of RCM (patient registration, prior authorization, eligibility and benefits, charge capture, payment posting, insurance & claim follow-up, or patient payments & delinquent accounts. Experience with CPSI/TruBridge, eClinicalWorks, or Cerner. What Shapes Our Company Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health Compassion and empathy Curiosity and an eagerness to listen Drive to deliver high-quality experiences, clinical care, and cost-effectiveness Strong focus on sustainability and scalability of our services Nurturing a diverse workforce with a wide range of backgrounds and points of view Taking our mission seriously - but not ourselves too seriously; we have fun as we build Benefits Competitive salary Paid Time Off 11 company paid holidays & 2 personal holidays 100% of employee premiums covered for medical, dental & vision insurance Company-sponsored 401k plan Ongoing professional development opportunities The base salary range for this position is $72,000 - $85,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package. At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams. Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Manage and grow retail partner portfolios, drive business impact through partnerships, and collaborate cross-functionally to support ecosystem growth. | Requires 8+ years in partnerships or business development, experience with retail or technology industries, strong analytical and negotiation skills, and ability to work across teams. | Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Partnerships team is at the forefront of developing and executing Toast’s end-to-end partner strategy. This involves close collaboration with our Product, Sales, and Customer Success teams to shape ecosystem direction, identify and evaluate potential partnerships, negotiate agreements, cultivate strong relationships, and drive mutual growth through partner-led value creation. We’re seeking a highly motivated and analytically minded Partner Manager to support our Retail vertical (grocery stores, convenience stores, and bottle shops). You will drive growth through existing partnerships while identifying and onboarding new ones that enhance the Toast experience for retail customers. A day in the life (Responsibilities) Manage and grow a portfolio of high-performing Retail partners, serving as the primary relationship owner and strategic point of contact. Drive measurable business impact by increasing partner-generated ARR, partner referrals, and mutual retention. Work with Retail leadership to identify and recruit new Retail partners that fill ecosystem gaps, enhance product value, and support key needs across Sales, Customer Success, and Product. Own the end-to-end partner lifecycle — from initial sourcing, evaluation, and contracting to onboarding, enablement, scaling, and renewal. Develop and track key KPIs (e.g., partner revenue contribution, referral volume, partner adoption metrics), using data to prioritize investments and surface insights to leadership. Lead regular business reviews with partners to align on goals, share performance insights, and identify expansion opportunities. Collaborate cross-functionally with teams across Product, Sales, Marketing, and Legal to ensure partner alignment and integration success. Negotiate partner contracts confidently, ensuring fair and scalable terms that drive long-term ecosystem value. Contribute to Retail ecosystem strategy, helping define which partner types are critical to support Toast’s growth and Retail success. What you'll need to thrive (Requirements) 8+ years of experience in partnerships, business development, or ecosystem management, ideally at a technology company. Demonstrated success managing Retail partner portfolios with measurable impact on ARR or referral growth. Strong analytical skills and comfort working with data to assess performance, model growth potential, and inform strategy. Confident contract negotiator, able to balance commercial and strategic considerations. Excellent relationship management and communication skills, with the ability to engage stakeholders from executives to operational leads. Experience collaborating across multiple internal teams (Sales, Product, CS, Legal, Marketing). Highly organized and self-driven — able to thrive in a fast-paced, evolving environment with minimal oversight. Experience in the hospitality or Retail technology industry is strongly preferred. Experience working with geographically dispersed teams and colleagues. Technically fluent: Technical understanding of integrations (APIs, webhooks, etc), with the ability to translate technical concepts into business solutions. Willingness to travel as needed (less than 20%). What will help you stand out (Nonessential Skills/Nice to Haves) Experience leveraging tools such as Salesforce, Monday.com, and Snowflake to manage partner pipelines and performance. Understanding of Retail go-to-market dynamics and how partnerships can accelerate adoption and customer success. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $115,000—$184,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Translate product strategy into technical outcomes, define requirements, and drive delivery with engineering teams. | Experience in technical product management, understanding of architecture, APIs, databases, SDLC, and ability to collaborate across teams. | Job Description At FlowFuse, the Technical Product Manager (TPM) bridges product strategy and technical execution. They turn complex technical challenges into measurable product outcomes, ensuring engineering delivers solutions that meet customer needs and quality standards. This role blends technical depth and product acumen. The TPM dives into architecture, weighs trade-offs, and uses data to guide decisions on debt, scalability, and performance. The Technical Product Manager reports to the Director of Product and is primarily responsible for: Bridging strategy and execution: Translate product strategy into clear, measurable technical outcomes and objectives. Defining requirements: Partner with engineering to balance user needs, feasibility, and business impact. Delivering outcomes: Set success metrics/KPIs, measure progress, and connect decisions to results. Core Tasks and Responsibilities: Own metrics: Define, track, and report adoption, performance, reliability, and business impact. Plan sprints and releases: Align roadmap, priorities, debt, and infrastructure with product strategy. Shape specs/architecture: Co-create technical specs and provide architectural input. Translate across teams: Bridge product, engineering, sales, and customer success. Prioritize with data: Use usage data, customer feedback, and capacity signals. Assess feasibility: Evaluate complexity, approaches, and technical risk. Advocate quality: Set and monitor quality, performance, and reliability targets. What is the Technical Product Manager not responsible for? Writing production code or implementing features directly. Managing engineers or individual performance. Final technical architecture decisions (owned by CTO/engineering leadership). 90-Day Plan We believe setting clear expectations enables new teammates to thrive. Here's what success looks like in your first 90 days at FlowFuse: Days 0–30: Learn, Map, Build Trust Theme: Context before control Primary Objective: Build deep understanding of product, users, architecture, and team dynamics. Product + Customer Immersion Review positioning and roadmap Understand core personas Join customer calls or review recordings Technical Architecture Familiarity Walk through platform components Identify leverage vs fragility Team Integration + Operating Rhythm Build relationships via 1:1s Observe planning, refinement, release Backlog Current State Review Audit backlog structure and hygiene Identify quick wins Success Signals by Day 30: Trusted relationships with engineering leads Clear product/customer value understanding Backlog structure understood Deliverables: ✅ FlowFuse User + Value Map ✅ Architecture mental model + glossary ✅ "How FlowFuse Ships" overview ✅ Backlog health assessment Days 31–60: Align, Clarify Priorities, Start Driving Theme: From understanding → influence Primary Objective: Shape execution via alignment, backlog clarity, and problem definition. Define "What's Important Now" (WIN) Partner with leadership and engineering to set top quarterly priorities in your swimlanes. Establish Execution Cadence Weekly backlog refinement Sprint goal alignment and dependency surfacing Improve Discovery → Delivery Flow Problem framing before solutioning Clear acceptance criteria and feedback loops Lead Backlog Refinement Break initiatives into deliverable slices Ensure tickets are actionable Success Signals by Day 60: TPM drives clarity, not just observing Engineering trusts prioritization inputs Backlog is execution-ready Deliverables: ✅ WIN priorities + narrative ✅ Shared working agreement + operating rhythm ✅ Updated Epic/PRD template ✅ Engineering-ready epic(s) owned end-to-end Days 61–90: Execute, Own Backlog, Drive Delivery Theme: Shared ownership and momentum Primary Objective: Own execution: prioritize, manage backlog, and ship with engineering. Backlog Ownership with Engineering Leads Co-own priority ordering, sprint readiness, and tradeoff decisions. Roadmap Execution Visibility Sprint goal tracking Outcome-based roadmap updates Ship Meaningful Customer Value Drive at least one major platform or customer-facing improvement to release. Institutionalize Collaboration Solidify operating model and learning loops. Success Signals by Day 90: TPM + engineering leads run backlog prioritization Sprint planning is outcome-driven Execution cadence is faster and clearer Deliverables: ✅ Backlog actively managed weekly ✅ Now / Next / Later execution view ✅ Release + feedback capture ✅ FlowFuse Product Delivery Playbook v1 Goal: By day 90, the TPM has moved from learning → alignment → execution → shared backlog ownership, with clarity on WIN priorities and active backlog management. Skills Technical depth: Understand architecture, APIs, databases, and SDLC; low-code/Node-RED is a plus. Outcome orientation: Define KPIs and use data to drive decisions and impact. Product/engineering fluency: Comfortable with user stories and technical implementation. Strategic to tactical: Convert strategy into deliverables and milestones. Analytical: Use qualitative and quantitative inputs for prioritization. Technical communication: Translate across technical and non-technical audiences. Collaborative problem solving: Partner with engineering to find pragmatic solutions. Trade-off judgment: Balance debt, features, performance, scalability, and business priorities. Hiring Plan Resume screening by hiring manager. 20‑minute screening call with recruiter. Director of Product interview (45m): product, technical fit, outcomes, communication. CTO interview (45m): technical depth, collaboration, trade-offs. Engineering Manager interview (30m): technical collaboration and requirements clarity. Technical case study presentation with metrics and lessons learned. Final interview (optional) with VP of Sales or stakeholder. Offer.

Provide expert-level support for Control4 products, troubleshoot diverse AV and automation systems, and create technical documentation. | Requires 2+ years of Control4 installation/programming experience, hands-on AV and networking troubleshooting skills, and familiarity with IoT and home automation technologies. | Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Provide expert-level technical support, troubleshooting, and documentation for Control4 and related technologies. | Requires 2+ years of Control4 installation/programming experience, hands-on troubleshooting across multiple product categories, and strong communication skills. | Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Managing customer lifecycle programs, leading cross-functional teams, and implementing customer engagement strategies. | Extensive experience in customer marketing, team leadership, and familiarity with SaaS or B2B tech environments. | Description Sprout Social is looking to hire a Sr. Manager, Customer Lifecycle Marketing on the Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Team Leadership: Oversee a best-in-class team that develops and implements end-to-end programs to build trust, drive product usage and deepen our relationships with customers at scale. Champion our Customers: Act as the primary driver for multi-channel communications that drive customers’ successful navigation of the journey from adoption to retention and advocacy, using your expertise to guide and inform cross-functional programs that impact experiences across the customer journey. Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Customer Lifecycle Marketing team, but to transform the way the team works and what they deliver to the business. Collaborate for Success: Partner closely with partners within Customer & Integrated Marketing, Customer Success, Marketing Operations, Product and Revenue Operations to align strategies and scale impact. Enthusiastically Solve Ambiguous Challenges: Use expertise and influence to guide major cross-functional efforts to change how we show up for our customers through collaboration, clean data, system integrations, automation, scalable program design and impeccable project management. What you’ll bring We’re looking for an experienced team leader and enthusiastic people manager, with strong cross-functional collaboration skills and the desire to get things done. You are passionate about the customer at all stages in the lifecycle and possess an extensive understanding of customer marketing strategies to deliver impact at scale at each inflection point. You are highly curious, with a strong desire to understand the whys behind the whats, and thrive on building strategic cross-functional programs that scale with a rapidly changing business environment. You're comfortable navigating ambiguity, aligning stakeholders and making an impact through thoughtful collaboration and seamless execution. The minimum qualifications for this role include: 8+ years of experience in Customer Marketing, Lifecycle Marketing or Customer Communications 5+ years of experience in a fast-paced SaaS or B2B tech environment 2+ years of experience in direct people management with remote teams Demonstrated ability to translate business needs into applicable marketing strategies that then are executed as effective customer-facing programs Preferred qualifications for this role include: Excellent communication and storytelling skills, with the ability to craft compelling narratives that guide customers from use cases to social media strategies to product how-tos Exposure to Customer Marketing tools such as Marketo, Gainsight (both Customer Success and Community products), and Base.ai or similar High attention to detail and cross-functional and collaborative project management experience Comfortable working in fast-paced environments with competing priorities; ability to prioritize high-impact work and drive alignment across teams Proven ability to develop and maintain a magnetic team culture that not only inspires and engages direct reports but also compels others across the business to want to work with you/them How you’ll grow Within 1 month, you’ll plant your roots, including: Completing onboarding and meeting key cross-functional partners across Marketing, Customer Success and Operations teams Getting oriented to Sprout’s customer lifecycle programs and supporting tools Building a deep understanding of our customers, personas and products. Understanding priorities of your role and begin identifying opportunities for team and program improvement Within 3 months, you’ll start hitting your stride by: Taking ownership of key team and cross-functional rituals Expanding your understanding of the communications roadmap and in-flight programs to manage prioritization of work for the Customer Lifecycle team Partnering with Customer & Integrated Marketing and Customer Success team partners to understand shared processes and audiences Launching your first customer-facing program Within 6 months, you’ll be making a clear impact through: Driving and delivering 2H priorities and roadmap, as well as mid-year team reviews Using your deep understanding of the customer journey to identify strategic areas of opportunity to improve Lifecycle onboarding and adoption programs and processes Actively tracking engagement and business impact metrics Serve as the point person across Sprout for Customer Lifecycle programs and processes Within 12 months, you’ll make this role your own by: Influencing how Sprout approaches Customer Lifecycle Marketing holistically—from data and systems to campaign execution and reporting Offering a roadmap to further evolve our ability to support our customers’ success at scale throughout the lifecycle Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $160,000-$220,000 USD annually Zone 2 (All other US states): $146,000 -$200,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead and develop a customer lifecycle marketing team to execute multi-channel programs that enhance customer engagement and retention, leveraging AI and data-driven insights. | 8+ years in customer or lifecycle marketing, 2+ years managing remote teams, experience in SaaS/B2B tech, and familiarity with marketing tools like Gainsight or Marketo. | Description Sprout Social is looking to hire a Sr. Manager, Customer Lifecycle Marketing on the Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Team Leadership: Oversee a best-in-class team that develops and implements end-to-end programs to build trust, drive product usage and deepen our relationships with customers at scale. Champion our Customers: Act as the primary driver for multi-channel communications that drive customers’ successful navigation of the journey from adoption to retention and advocacy, using your expertise to guide and inform cross-functional programs that impact experiences across the customer journey. Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Customer Lifecycle Marketing team, but to transform the way the team works and what they deliver to the business. Collaborate for Success: Partner closely with partners within Customer & Integrated Marketing, Customer Success, Marketing Operations, Product and Revenue Operations to align strategies and scale impact. Enthusiastically Solve Ambiguous Challenges: Use expertise and influence to guide major cross-functional efforts to change how we show up for our customers through collaboration, clean data, system integrations, automation, scalable program design and impeccable project management. What you’ll bring We’re looking for an experienced team leader and enthusiastic people manager, with strong cross-functional collaboration skills and the desire to get things done. You are passionate about the customer at all stages in the lifecycle and possess an extensive understanding of customer marketing strategies to deliver impact at scale at each inflection point. You are highly curious, with a strong desire to understand the whys behind the whats, and thrive on building strategic cross-functional programs that scale with a rapidly changing business environment. You're comfortable navigating ambiguity, aligning stakeholders and making an impact through thoughtful collaboration and seamless execution. The minimum qualifications for this role include: 8+ years of experience in Customer Marketing, Lifecycle Marketing or Customer Communications 5+ years of experience in a fast-paced SaaS or B2B tech environment 2+ years of experience in direct people management with remote teams Demonstrated ability to translate business needs into applicable marketing strategies that then are executed as effective customer-facing programs Preferred qualifications for this role include: Excellent communication and storytelling skills, with the ability to craft compelling narratives that guide customers from use cases to social media strategies to product how-tos Exposure to Customer Marketing tools such as Marketo, Gainsight (both Customer Success and Community products), and Base.ai or similar High attention to detail and cross-functional and collaborative project management experience Comfortable working in fast-paced environments with competing priorities; ability to prioritize high-impact work and drive alignment across teams Proven ability to develop and maintain a magnetic team culture that not only inspires and engages direct reports but also compels others across the business to want to work with you/them How you’ll grow Within 1 month, you’ll plant your roots, including: Completing onboarding and meeting key cross-functional partners across Marketing, Customer Success and Operations teams Getting oriented to Sprout’s customer lifecycle programs and supporting tools Building a deep understanding of our customers, personas and products. Understanding priorities of your role and begin identifying opportunities for team and program improvement Within 3 months, you’ll start hitting your stride by: Taking ownership of key team and cross-functional rituals Expanding your understanding of the communications roadmap and in-flight programs to manage prioritization of work for the Customer Lifecycle team Partnering with Customer & Integrated Marketing and Customer Success team partners to understand shared processes and audiences Launching your first customer-facing program Within 6 months, you’ll be making a clear impact through: Driving and delivering 2H priorities and roadmap, as well as mid-year team reviews Using your deep understanding of the customer journey to identify strategic areas of opportunity to improve Lifecycle onboarding and adoption programs and processes Actively tracking engagement and business impact metrics Serve as the point person across Sprout for Customer Lifecycle programs and processes Within 12 months, you’ll make this role your own by: Influencing how Sprout approaches Customer Lifecycle Marketing holistically—from data and systems to campaign execution and reporting Offering a roadmap to further evolve our ability to support our customers’ success at scale throughout the lifecycle Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $160,000-$220,000 USD annually Zone 2 (All other US states): $146,000 -$200,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.