Latest Jobs

Leading customer value and transformation initiatives, developing frameworks for impact measurement, and influencing product and customer success strategies. | Extensive experience in SaaS or enterprise software, building and scaling teams, delivering measurable customer outcomes, and working with contact center technology and analytics. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As the CS Transformations Lead at Cresta, you will build and scale the function responsible for delivering measurable, defensible business impact across Cresta’s most strategic customer accounts. You will lead the Business Value and Transformation capability, partnering closely with Customer Success to deepen renewal and expansion outcomes through rigorous value definition, validation, and executive-level consultation. Customer Success Managers remain accountable for adoption and account leadership. This role augments CS ownership by providing specialized transformation, analytical, and technical expertise—engaging selectively where higher rigor, experimentation, or executive trust is required. Engagement depth varies by customer complexity, renewal risk, and expansion opportunity. This role sits at the intersection of AI-enabled product value, transformation strategy, and analytics credibility, ensuring Cresta’s impact stands up to executive and financial scrutiny. Key Responsibilities: Build & Scale the Business Value Function Build, lead, and scale the Business Value team (from 3 today to ~7 by year-end), including direct management of the Transformation Specialist role. Establish Business Value as a center of excellence that complements Customer Success with deeper analytical, technical, and consultative capabilities. Define clear engagement models that specify when and how Business Value partners with CSMs across strategic accounts. Set standards for value methodology, analytical rigor, and technical credibility. Focus team efforts on accounts with the greatest renewal and expansion leverage, directly supporting improved Gross Revenue Retention (GRR). Create repeatable frameworks, playbooks, and operating rhythms that enable consistent, scalable value delivery. Lead Customer Transformation & Executive Value Conversations Act as a senior transformation and value advisor on select customer engagements. Partner with CSMs to frame complex business problems, define success metrics, and validate baselines and outcomes. Translate Cresta’s AI capabilities into credible operational and financial impact narratives for executive stakeholders. Engage directly where additional rigor or transformation expertise is required to support renewals or expansions. Ensure Defensible Measurement & Analytical Rigor Lead Business Value and Data Science efforts to ensure statistically sound, defensible measurement of impact, including experiment design and methodology sign-off. Apply strong conceptual understanding of statistics, experimentation, and causal inference to validate results and challenge assumptions. Oversee development of executive-ready ROI models, impact analyses, and value narratives. Bring working familiarity with Python and SQL to review analyses, guide technical approaches, and coach team members. Ensure analytical outputs are technically rigorous and clearly understood by non-technical executives. Selective Pilot & Expansion Support Support pilot intake as needed by shaping success criteria, KPIs, and measurement approaches. Advise on feasibility, scope, and methodology to position pilots for successful conversion. Ensure pilots align with downstream CS and Professional Services delivery and long-term value realization. Cross-Functional Influence Partner closely with Customer Success and Professional Services leadership to enable deeper value conversations without replacing CS ownership. Equip CSMs with data-backed insights and value narratives for executive reviews, renewals, and expansions. Collaborate selectively with Sales on pilot alignment and expansion scenarios, while remaining primarily post-sale focused. Influence product, delivery, and enablement priorities based on observed customer outcomes and value realization gaps. What Success Looks Like: Within 6 months Clear Business Value engagement models are adopted across strategic accounts. Executives at key customers can articulate Cresta’s impact using consistent, defensible value narratives. The Business Value team operates with standardized methodologies and expectations. Within 12–18 months Business Value and Transformation is a proven lever for improved renewals and expansions. Cresta has trusted, executive-ready ROI and impact models that withstand scrutiny in AI-driven buying cycles. CSMs are consistently equipped with credible, data-backed value stories. The Business Value team is fully staffed, high-performing, and viewed internally as a center of excellence. Required Qualifications: 8+ years in consulting, transformation, customer success, analytics, or value-focused roles within SaaS, enterprise software, or CX environments. Proven experience building and scaling teams, including hiring, coaching, and setting operating standards. Track record of delivering measurable, defensible customer outcomes tied to retention or expansion. Experience with contact center technology and operational transformation. Strong conceptual fluency in statistics, experimentation, and impact measurement. Working familiarity with Python and SQL, sufficient to review analyses and guide technical discussions. Ability to translate complex analytical findings into clear, executive-ready narratives. Executive presence and ability to influence customers and internal stakeholders. Experience operating post-sale in close partnership with Customer Success and Professional Services. Willingness to travel up to ~30%. Nice to Have Qualifications: Background in management or analytics consulting. Experience partnering with Data Science teams on experimentation or causal inference. Familiarity with contact center KPIs (e.g., AHT, conversion, QA, efficiency). Experience supporting pilot design, measurement frameworks, or expansion strategy. Experience influencing product or enablement priorities based on customer outcome data. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation At Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Performing tax filings, conducting tax research, and supporting compliance and strategic initiatives within a healthcare nonprofit organization. | A bachelor's degree in accounting or related field, with at least three years of tax or similar experience, and proficiency with business software. | Are you ready to make a meaningful impact at one of the nation’s leading nonprofit health systems? UPMC Corporate Finance is seeking a dynamic and detail-oriented Senior Tax Analyst to join our high-performing Tax Department. This is more than just a tax role—it's an opportunity to shape the financial future of a mission-driven organization that touches millions of lives. Purpose As a Senior Tax Analyst, you’ll play a critical role in ensuring UPMC’s compliance with complex tax regulations while supporting strategic initiatives across the enterprise. You’ll prepare and review tax filings, conduct in-depth tax research, and help navigate the evolving landscape of nonprofit and healthcare taxation. Location: This position will be based out of the US Steel Tower in Pittsburgh, PA. This position will have the potential to work from home with a hybrid schedule which includes some days in office per week and some days at home per week. Responsibilities Performs all responsibilities in a manner that demonstrates appropriate behavior towards patients, staff peers and other departments, as defined in the Basics of Service Excellence. Provides support across all areas owned by the Tax Department. Develops an understanding of tax concepts relevant to the Tax Department’s responsibilities (e.g., nonprofit, charity and tax-exemption concepts, corporate and partnership taxation, insurance taxation, state and local taxes, international taxes, and tax principles associated with compensation, employee benefits and payroll). Prepares and reviews various federal, state, local, and international tax and tax-related forms. Performs tax research. Clearly documents and presents research, analysis and suggested courses of action related to assignments and self-identified issues. Communicates and coordinates (both in-person and digitally, as the situation requires) with Tax Department colleagues and counterparts from other areas of the UPMC organization. Keeps current and well informed and conversant with federal, state and local tax laws. Recognizes accounting issues related to tax reporting requirements. Identifies tax internal control procedural inefficiencies, develops solutions for corrections and oversees implementation of corrective measures. Adopts a continuous improvement mindset, including identifying procedural inefficiencies and leading or assisting with the development of associated improvement solutions. Analyzes and interprets financial, statutory, regulatory and other information. Attends key meetings and discussions. Why UPMC? Mission-Driven Work: Be part of a nonprofit organization that’s improving lives every day. Career Growth: Access to professional development, mentorship, and advancement opportunities. Innovative Culture: Join a team that values fresh ideas and continuous improvement. Comprehensive Benefits: Competitive compensation, health coverage, retirement plans, and more. Ready to Elevate Your Career? If you're a tax professional who thrives in a fast-paced, purpose-driven environment, we want to hear from you. Apply today and help shape the future of healthcare finance at UPMC. A bachelor's degree in accounting, tax law, or related business field is required. A minimum of three years of tax or similar experience is required. A high degree of professionalism, initiative, a learning and growth mindset, good communication skills, and an ability to work as part of a team under stringent deadlines are all required. Experience with business software is required. Degrees, certifications, training and/or experience in data analytics and systems are preferred but not required. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Support and optimize Infor SyteLine ERP system to improve manufacturing and business processes, providing technical support, system configuration, and user training. | Minimum five years of experience with Infor SyteLine, strong understanding of manufacturing and accounting principles, and proficiency in SQL. | About IEM Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale. Position Summary The Senior ERP Analyst is responsible for the administration, support, optimization, and continuous improvement of the organization’s Enterprise Resource Planning (ERP) system, with a primary focus on Infor SyteLine V10.x in a manufacturing environment. This role works closely with cross-functional business partners including operations, supply chain, finance, and IT to ensure the ERP system supports manufacturing processes, data accuracy, and overall business efficiency. This is a hands-on role focused on system support, troubleshooting, reporting, integrations, and process improvement. The Sr. ERP Analyst ensures system stability while driving enhancements that align ERP functionality with evolving manufacturing and business needs. Responsibilities: Provide daily functional and technical support for the ERP system, including troubleshooting, root cause analysis, and issue resolution. Configure and maintain ERP system settings, user roles, permissions, and security to ensure appropriate access and data integrity. Assist with system maintenance, upgrades, patches, and configuration changes with minimal disruption to operations. Support multi-site and multi-currency ERP environments. Support core manufacturing processes including production, inventory, procurement, order management, MRP, APS, and scheduling. Analyze manufacturing and business workflows and translate requirements into effective ERP configurations and solutions. Partner with operations, supply chain, finance, and other stakeholders to improve system usage, data quality, and process efficiency. Identify opportunities for automation, optimization, and system enhancements within a manufacturing context. Support ERP modifications, enhancements, and fixes by working with business stakeholders, software developers, and vendors to clarify requirements, validate functionality, and assist with deployment and post-go-live support. Participate in ERP integrations, system upgrades, and broader platform modernization initiatives in coordination with internal teams and vendors. Assist with ERP reporting and analytics using SQL, SSRS, Data Views, and Infor reporting tools. Ensure data accuracy and consistency through monitoring, validation, and corrective actions. Develop and maintain system documentation, work instructions, and end-user guides. Provide targeted training and ongoing support to ERP end-users. Utilize helpdesk or ticketing systems to track and resolve issues and enhancement requests. Qualifications Required Demonstrated expertise with Infor SyteLine, with a minimum of five years of experience supporting end-users on Infor SyteLine based solutions. Solid understanding of manufacturing and accounting principles. Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent practical experience; background in computer science or software engineering is a plus. Ability to meticulously test, document, and convey system changes and modifications with the end-user in mind. Exceptional written and verbal communication skills, capable of explaining technical requirements to software developers and translating technical details into clear, user-friendly instructions for end-users. Must be detail-oriented with strong analytical and critical thinking skills, able to meet deadlines consistently. Preferred Proficiency in SQL, including stored procedures, views, triggers, and MS T-SQL. Experience supporting complex multi-site and multi-currency ERP environments. Experience with MRP, APS, and production scheduling. Familiarity with manufacturing-related tools such as Lake Companies Doc-Trak, Infor Factory Track, and Seagull Scientific BarTender. Experience with Tier 1 ERP platforms such as SAP, Oracle, Oracle NetSuite, or Microsoft Dynamics. Exposure to Segregation of Duties (SoD) concepts within ERP systems. Familiarity with SOX-related ERP controls. Experience with helpdesk and ticketing systems is desirable. Location The position is fully remote with up to 15% travel required to IEM facilities or conferences. Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

Own operational execution and program success for enterprise customers, driving platform adoption and customer KPIs. | Over 4 years in enterprise SaaS customer success or operations, with experience managing multiple customer workflows, analyzing large data sets, and working in a fast-paced SaaS environment. | About Spoiler Alert Spoiler Alert is a fast-growing Series A SaaS company on a mission to expand consumer access to affordable, everyday essentials by unlocking the value in surplus inventory. We've powered the sale of over $5 billion of inventory from leading CPG brands like Unilever, Kraft Heinz, and Mondelez into value channels - recovering value for brands, reducing waste, and creating savings for consumers. We're building the marketplace infrastructure to transform CPG surplus into opportunity for retailers to meet consumer demand at scale. We’re seeking a proactive, analytical Enterprise Customer Success Manager to partner with Enterprise customers and drive measurable outcomes post-sale. The Opportunity In this hands-on and data-driven Enterprise Customer Success Manager role, you will partner with customers to build scalable, high-value liquidation programs and cultivate strong relationships with core users and program champions to drive long term success and satisfaction. For your portfolio of customers, you will lead onboardings and drive program performance through best practices, analytic insights, and strong platform adoption. As the operational owner and program driver, your mission will be driving and sustaining best-in-class program results, as measured by transaction volume and sell-through rate. You will partner with our commercial function, via the Sales Executive, Solution Engineer, and eventual Account Manager, who own the commercial relationship. You will also collaborate cross-functionally with Buyer Operations, Support, Data, Product, and Marketing. Reporting to the VP of Customer Operations, the ideal candidate thrives in a fast-paced, mission-driven environment and is passionate about using technology and analytics to reduce waste and increase access to affordable essentials. Responsibilities Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest Contribute to team scalability through documentation, playbooks, and process optimization Qualifications 4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships Experience working with large data sets to extract insights, drive decisions, and report on performance Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology) preferred Experience in startup or scale-up SaaS environments preferred Exposure to enterprise software, analytics, or business intelligence solutions preferred Attributes & Skills Organized Project Manager - must have strong project management and organizational skills, with a proven ability to manage multiple concurrent customer initiatives and priorities while driving cross-functional alignment and execution Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with customers and internal stakeholders and create polished, professional-quality presentations and decks Collaborative and Accountable - this is an independent role that is trusted to do the task at hand and productively collaborate with many internal and external teams Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks Analytical Mindset - comfortable interpreting performance data via intermediate analytical skills (experience with pivot table, excel formulas, data visualizations), surfacing nuanced insights, and constructing compelling, data-driven narratives. Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom) Benefits Spoiler Alert is committed to providing equal employment opportunities for all applicants and employees. Employee benefits include the following: Remote-first environment, with co-working access for locals in BOS, NYC, & DEN Competitive salary and stock option packages Subsidized health, dental, and vision insurance plans Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options 12-16 weeks of paid parental leave + flex return to work 15+ company holidays, including an "End of Year Reset Week" 20 vacation days and 10 sick days per year Focus Fridays (no meetings after 1PM local) Summer Fridays (1/2 day) Paid volunteer outings and civic engagement leave Annual flex funds for remote work needs, learning & development, and socializing with colleagues Company-sponsored $500 FSA contribution The salary range for this role is $98,000-105,000, determined by level of experience and expertise - not a negotiation range. We are a diverse team committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap or veteran status, or marital status. Please note that applicants should be authorized to work in the United States. Though we are interested in every qualified candidate, we are unable to offer visa sponsorship at this time.

Lead and mentor a technical support team, manage escalations, improve support processes, collaborate cross-functionally, and provide hands-on support. | Over 4 years of SaaS technical support experience, proven SQL and web application debugging skills, leadership experience, and strong communication skills. | Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon. Our Technical Support team is a key contributor to our overall customer experience and our customers' product satisfaction. They serve as the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI. The team is passionate about technology, troubleshooting, and customer success. Due to the rapid growth and increasing complexity of our customer base, we are expanding our leadership team. We are seeking a highly motivated and experienced Team Lead, Technical Support to join us. This is a critical role that will initially involve managing and mentoring a team of 3-5 Technical Support Engineers (TSEs). The Team Lead will be assigned to lead a specific, high-priority support area—such as Strategic accounts—to ensure our team operates at peak efficiency and delivers world-class support. Responsibilities Lead and mentor a team: Provide guidance, coaching, and mentorship to Technical Support Engineers (TSEs), fostering a culture of continuous learning and growth. Escalation support: Serve as a point of contact for complex and time-sensitive escalations, ensuring a timely resolution and high levels of customer satisfaction. Process improvement: Identify and implement new processes, best practices, and methodologies to enhance the team's efficiency and overall support process. Cross-functional collaboration: Work closely with Product, Engineering, and R&D teams to understand upcoming features, provide feedback, and identify training opportunities for the support team. Knowledge sharing: Contribute to and build the technical support knowledge base, ensuring the team has access to the most current information. Hands-on support: Provide hands-on assistance by working support tickets, as needed, to manage workload and maintain a pulse on customer issues. Task delivery: Manage and deliver on specific tasks and projects, ensuring they are completed efficiently and effectively. Requirements Demonstrated experience in leading people, and or cross-functional project teams to achieve shared support or delivery milestones. +4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience. Proven experience with SQL and data analysis - MUST. Proven experience with debugging web applications. Strong project management skills. Excellent problem-solving and troubleshooting skills. Proven excellent customer-facing communication skills (verbal and written). Familiarity with the US healthcare industry - Advantage. Proven experience in a leadership or team lead capacity, including mentoring and coaching. Experience in a fast-growing organization. What would stand out? Experience with troubleshooting data pipelines and ETL processes. Strong presentation skills for all audiences; ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas. A can-do attitude. Detailed oriented. Experience with Python, Node.js, or Javascript. You don't need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we'd love to see your application!

Monitor threat detections, analyze security events, and support investigations in a fast-paced security operations environment. | 3+ years in a Security Operations Center, knowledge of Python, strong analytical skills, and ability to work independently. | We’re looking for an exceptional Senior Security Operations Analyst to join our growing global team at Mitiga. Why Mitiga? Mitiga preemptively detects and stops attacks before damage is done.Mitiga moves your security beyond configuration-focused prevention. In today’s cloud-first, AI-driven world, attackers inevitably get in. Mitiga promptly stops them.Our platform connects Cloud, SaaS, AI, and Identity into one panoramic forensic system that gives SecOps total awareness, attack decoding, and autonomous containment. The result: attacks stop mid-flight, investigations are instant, and impact disappears.We replace the false promise of “zero breach” with a promise we can keep - Zero Impact. When attackers get in, Mitiga ensures they get nothing. Zero Impact Breach Mitigation. Mitiga is used by many well-known brands to reduce risk, enhance their SecOps, and improve business resilience. What you’ll do: Continuously monitor threat detections and deliver responsive services with thorough event analysis and judgement. Monitor Cloud and SaaS cybersecurity trends, and threats to identify opportunities for improved detection coverage. Propose improvements for processes, workflows, products and policies. Support investigation efforts across a range of critical threats. PLUS - Exposure to Cloud and SaaS technologies (AWS, Azure, GCP, Okta, M365) Requirements Who You Are: 3+ years of experience working in a Security Operations Center (in-house or outsourced) Knoweladge in Python Ability to communicate clearly in both verbal and written communication methods Excellent analytical and problem-solving skills Comfortable working in a fast-paced and virtual environment Highly independent and self-driven Some More Details and Perks For this position, the estimated base salary is between $110-130K with this being just one aspect of the overall compensation package. This will include bonus, equity grants and generous benefits. Benefits package including health insurance (medical, dental, vision), 401k plan with match, unlimited PTO, cell phone charges reimbursement, top-of-the-line equipment, and more For more information, visit us at www.mitiga.io. Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law.

Providing high-quality technical support, owning complex cases end-to-end, and troubleshooting modern web applications and environments. | 5+ years in technical support or application support, strong understanding of web protocols, experience with Kubernetes, Docker, and web security concepts. | Who You Are: You are a senior-level support engineer who goes beyond ticket resolution. You understand how modern web applications are built, deployed, secured and you are comfortable troubleshooting complex customer environments that span code, infrastructure, and security tooling. You enjoy building small labs, reproducing issues end-to-end, and acting as a technical reference point for both customers and internal teams. What You’ll be Doing: Providing high-quality technical support to Invicti’s customers Owning complex technical support cases end-to-end, including deep investigation and root cause analysis Delivering technical solutions to both technical and non-technical end users via phone, our support system, and other channels as needed Remotely connecting to customers’ installations to troubleshoot technical difficulties Analyzing product and application logs to gain deeper insight into customer-reported issues Escalating unresolved support tickets to tier 2 support Troubleshooting modern web applications, APIs, and authentication flows Ensuring proper documentation and resolution of all technical inquiries Collaborating with the Invicti sales team, resellers, and distributors with technical queries What You'll Need: U.S. citizenship is required for this role due to contractual obligations associated with supporting U.S. government clients 5+ years of experience in technical support, application support, or a similar role Strong understanding of HTTP, TCP/IP, networking fundamentals, and browser–server communication Hands-on experience troubleshooting applications running in Kubernetes environments Working knowledge of Docker and containerized application environments Hands-on experience troubleshooting web applications, APIs, and authentication mechanisms Familiarity with network tools such as Fiddler and Wireshark Familiarity with web security concepts such as XSS, SQL Injection, and modern attack surfaces Familiarity with CI/CD pipelines and Secure SDLC practices This role is on shift rotation basis Why Invicti: Your Health & Wellness Matters: Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day. Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more Parental Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting We Value Adult/Life Balance: Hybrid Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice We Value You: Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.

Developing and executing go-to-market strategies, messaging, and customer insights for payment solutions to drive adoption and revenue growth. | Requires 5+ years in product marketing, experience in payments SaaS, strong communication, analytical, and project management skills, and ability to collaborate across teams. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Marketing Manager - REMOTE. In this pivotal role, you will drive the go-to-market strategy and messaging for our payment solutions, impacting how our customers interact with their invoicing processes. Your work will help increase customer adoption and satisfaction by translating complex features into clear value propositions. The role requires close collaboration with various teams, enabling you to influence product direction and marketing initiatives. You will significantly contribute to our revenue growth and customer experience, making payments easier and more accessible for businesses. \n Accountabilities Own payments positioning and messaging for Invoice Simple, ensuring clear articulation of value. Monitor competitive landscape and market trends within embedded payments to translate insights into actionable updates. Partner with Product Management to bring new payments features and enhancements to market. Develop an understanding of the end-to-end payments customer journey and optimize conversion. Own payment adoption KPIs, tracking performance and driving improvement initiatives. Translate payments performance data into actionable insights. Develop customer-facing messaging highlighting automation and operational efficiency. Support content and lifecycle marketing efforts to educate customers. Leverage customer insights, usage data, and market research as a subject matter expert. Align with leadership on payments strategy for consistency with broader initiatives. Requirements 5+ years of product marketing experience, preferably in payments software or SaaS. Proven ability to lead cross-functional collaboration across sales, product, and marketing teams. Exceptional customer centricity with a strong appetite to engage with customers. Strong communication and presentation skills. Solid analytical skills for strategic decision-making based on data. Strong interpersonal skills and attention to detail. Self-starter with a sense of urgency and customer focus. Strong project management skills in a fast-paced environment. Bachelor’s degree in business, marketing, communications, or related field. Benefits Flexibility to work where/how you want within your country of employment. Day 1 robust health and wellness benefits, including an annual wellness stipend. 401k with company match. Flexible and generous paid time off. Employee Stock Purchase Program. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Leading a team to manage renewals, drive revenue growth through upselling, and collaborating across departments to optimize customer retention. | Requires 5+ years in account management or SaaS operations with leadership experience, proficiency in CRM tools, and strategic planning skills. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Account Specialist Manager. In this pivotal role, you will lead a team dedicated to driving renewals and enhancing commercial success across a portfolio of clients. Your leadership will play an essential part in ensuring customer retention while identifying upsell opportunities that contribute to revenue growth. By collaborating with various departments such as Customer Success, Sales, and Finance, you'll create a seamless experience that benefits both the organization and its customers. This is a unique opportunity to impact growth through operational excellence and strategic direction. \n Accountabilities Manage and develop a team of Account Specialists, providing coaching and performance feedback. Oversee end-to-end renewal processes to ensure timely execution of contracts and forecasting. Drive incremental revenue through upsell and cross-sell opportunities. Align with cross-functional teams to support customer value realization and contract terms. Maintain visibility into renewal performance, pipeline health, and CRM accuracy. Identify and implement best practices to enhance efficiency and customer experience. Requirements Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience). 5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role. Experience in SaaS or recurring revenue environments. Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms). Advanced English proficiency both written and oral. Benefits Flexibility & Work-Life Balance: Work from anywhere for up to 8 weeks per year. Career Development and Growth: Continuous learning and skills development support. Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation and mental health days. Inclusive Culture: Recognized reputation for inclusion and belonging. Social Impact: Opportunities to participate in community service and ESG initiatives. Real-World Impact: Contribute to justice, truth, and transparency. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Designing and managing insurance programs, advising leadership on risk and coverage, and collaborating across departments. | Bachelor's degree, 6+ years in insurance or risk management, strong communication, familiarity with insurance practices, proficiency in relevant software. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Insurance Program Manager - REMOTE. In this role, you will design and administer commercial property/casualty insurance and self-insurance programs while aiding in the identification, evaluation, and mitigation of risks. You will closely collaborate with the leadership and risk managers to ensure the effectiveness of insurance solutions and support strategic decision-making. Your expertise will guide the organization's approach to risk management and insurance coverage, ultimately contributing to the overall success of the institution. \n Accountabilities Design and administer commercial property/casualty insurance and self-insurance programs. Collaborate with the Chief Risk Officer and other key stakeholders to identify and evaluate insurance needs. Lead risk management and insurance initiatives during acquisitions and contract reviews. Advise leadership on risk interpretation and insurance coverage solutions. Ensure alignment of insurance program coverages with contractual obligations. Foster effective communication and collaboration across various departments. Requirements Bachelor's Degree in a relevant field. 6+ years of relevant experience in commercial insurance or risk management. Excellent written and verbal communication skills. Strategic thinker with strong problem-solving abilities. Ability to manage competing priorities and maintain confidentiality. Familiarity with insurance policy forms and underwriting practices. Proficiency in Microsoft Office and relevant software. Benefits Competitive salary ranging from $97,100 to $145,700. Comprehensive medical, dental, and vision coverage. Robust retirement plans and substantial paid time off. Generous 75% tuition discount for employees and their eligible family members. Flexible remote work arrangements with minimal travel requirements. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1