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Lead enterprise-wide digital strategy and transformation efforts focusing on AI-enabled innovation and clinical and consumer-facing initiatives. | Bachelor’s degree and 10+ years leadership experience in digital health, product development, or UX design, with advanced degree preferred. | The Director, Digital Technology – Strategy leads enterprise-wide digital strategy and transformation efforts across Mayo Clinic’s integrated systems. This role is pivotal in advancing Mayo’s digital transformation agenda, accelerating AI-enabled innovation, and driving measurable impact across clinical and consumer-facing digital initiatives. The Director partners across the Center for Digital Health, the Digital Technology Organization, clinical, research, education, and business leaders to align digital investments with enterprise priorities, enabling scalable, platform-based capabilities and Category-of-One patient experiences. Key Responsibilities * Drive strategic vision and alignment for enterprise digital health initiatives impacting the Center of Digital Health (CDH) grounded in advancing serious and complex care through a cohesive three-shield approach. * Lead digital health strategy to ensure value realization, measurable impact, and alignment of digital solutions that enhance patient care, clinical workflows, and experience. * Provide strategic oversight and direction for CDH’s product portfolio to support reporting, growth, prioritization, and performance monitoring. * Advance digital strategy through integration of AI and next-generation technologies to accelerate insight-to-impact and enable new operating models. * Partner with CDH leadership to shape portfolio strategy, investment planning, and enterprise alignment. * Support enterprise strategic workstreams where CDH serves as a primary owner or key collaborator. * Deliver data-driven strategic recommendations leveraging analytics and performance insights to guide decision-making and future planning. * Build and lead a high-performing digital strategy team focused on innovation, accountability, and enterprise impact. Enterprise Leadership & Governance In alignment with enterprise standards and business expectations, the Director also ensures appropriate oversight and governance across digital experience, design standards, security, and team leadership practices, including:   * Championing user-centered design principles and evidence-based decision-making. * Supporting governance and scalability of enterprise design systems, accessibility standards, and digital brand consistency. * Partnering with technical and compliance leaders to align cybersecurity priorities and information security policies. * Promoting operational excellence, structured planning, and cross-functional collaboration within a complex, matrixed environment. * Mentoring and developing diverse, high-performing teams across disciplines and geographies.   This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations]  Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster].  Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Leading consumer insights and innovation programs to fuel new product development and strategic growth. | Extensive experience in consumer insights, innovation leadership, and managing research teams. | We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community: Access to the top 0.1% of founders, peers and investors Team building: Hiring top notch talent supported through our network (over 50,000 professionals) Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as AI Research Lab You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Own, build, and run a startup in Consumer AI with support for hiring, fundraising coaching, and product-market fit iteration. | Must be based in Europe or the Americas, willing to relocate, take full responsibility for scaling a startup to $100M+ revenue, and have excellent English communication skills. | We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community: Access to the top 0.1% of founders, peers and investors Team building: Hiring top notch talent supported through our network (over 50,000 professionals) Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as Consumer AI You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Lead development, gather requirements, manage scope, and drive project artifacts throughout the software development lifecycle. | Bachelor's degree plus five years in program management, software development, process optimization, and delivering third-party solutions. | MINIMUM QUALIFICATIONS: * Bachelor's degree in a technical field, or equivalent practical experience. * 5 years of experience in program management. * Experience with software development and process optimization. * Experience delivering third-party software solutions, third-party business tools or product implementation. PREFERRED QUALIFICATIONS: * 5 years of experience managing cross-functional or cross-team projects. * Experience redefining the process and designing business solutions through lean project management. * Experience in owning technical roadmaps, and defining software tool requirements to optimize business. * Knowledge of data centers, cloud operations, facilities management, supply chain, networking, engineering and construction. * Ability to work with engineering for product implementation to deliver business tools and systems in a dynamic environment. ABOUT THE JOB: A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. As a Solutions Delivery Technical Program Manager, you will work with our data center business stakeholders to understand their technology needs. You will work with the internal or external technology providers to build, implement and deliver solutions to meet the business requirements by optimizing the business processes. You will be responsible for identifying the solution to match business requirements, accountable for driving creation of all necessary project artifacts, and ensuring team members carry out their project tasks throughout the software development lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. You will be working cross-functionally with stakeholders such as design, engineering, construction, operations, environmental health and safety, physical security, data center quality, and sustainability to build and integrate the next wave of technical solutions to increase operational efficiency, lower cost, and shorten lead times. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $163,000-$239,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google [https://careers.google.com/benefits/]. RESPONSIBILITIES: * Solve business problems by collaborating with business stakeholders by optimizing and re-engineering the business process, and designing the technical solutions. * Lead the development, implementation, and business change management for the tools launched for the global Google Data Center organization. * Gather and prioritize requirements, manage scope, schedule, and delivery of technology solutions for functional teams to improve and optimize the business. * Solve problems, manage risks, identify process bottlenecks and prioritize initiatives to optimize the critical path items within the end-to-end processes. * Drive creation of artifacts for a typical Software Development Lifecycle (SDLC) program such as requirement documents, project charter, business benefits, project plan, risk assessment, scope, timeline, resourcing, budget, change management, and communication plan.

Drive product strategy and roadmap, collaborate with cross-functional teams to deliver software solutions. | 7+ years product management experience with technical software products, ideally with billing or quote-to-cash exposure. | About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Product, GTM, Finance, Legal, Operations, and Support to build our Revenue Platform—spanning monetization infrastructure (pricing, packaging, billing) and commercial infrastructure (enterprise contracts, deal automation, marketplace integrations) that's as ambitious as our AI: We own an expansive mix of platform, infrastructure, and product problems at the heart of Anthropic's commercial operations—building systems that support enterprise scale, global expansion, and robust financial controls. Your work touches every dollar that flows through Anthropic: pricing, usage billing, seat subscriptions, enterprise contracts, cloud marketplace integrations, and global multi-entity operations. You'll drive the evolution of our revenue platform to support diverse monetization models, increasingly complex enterprise needs, and the operational rigor required for a global business. This means owning strategy and roadmap across pricing capabilities, commercial constructs, enterprise contract automation and platform capabilities that let product teams ship pricing changes with confidence and speed and GTM teams close deals with flexibility and speed. Responsibilities: Deeply understand both internal and external customers across multiple business domains—from product, internal finance, and GTM teams to enterprise customers with complex billing needs. Partnering with engineering leads to design billing capabilities and abstractions that prevent logic leakage and enable platform velocity. Drive product strategy and roadmap across monetization capabilities and commercial capabilities. Synthesize competing stakeholder needs and communicate prioritization clearly to senior leadership. You may be a good fit if you have: 7+ years of product management experience, with deep exposure to billing systems Experience taking technical software products from infancy to scale—you've built something from the ground up and grown it Track record of building platform products that balance the needs of multiple users and stakeholders—you're comfortable making prioritization tradeoffs and communicating them clearly Ability to internalize an entire cross-functional business and translate that into a comprehensive product vision Fluent across functions—you're equally credible discussing technical architecture with engineers, financial controls with auditors, or deal mechanics with GTM leads Strong instinct for connecting technical decisions to business outcomes and revenue impact Scrappy and resourceful—you do what it takes to get things done Strong candidates may have: Built or scaled pricing/packaging capabilities that support multiple monetization models (seats, usage, credits, subscriptions) and enterprise contract complexity. Quote-to-cash and ERP integration knowledge, including Salesforce/CPQ. Scaled through hypergrowth (10x+ revenue) Compliance expertise (SOC 2, PCI, GDPR, tax/VAT) Experience transforming legacy systems into next-generation platforms The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $305,000—$385,000 USD Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

Deliver fast, friendly service while driving membership growth and upselling premium washes, operating POS, monitoring car wash tunnel, and maintaining cleanliness. | Comfortable working outdoors in all weather, standing/walking for long periods, flexible availability, basic computer skills, and a positive team attitude. | Description As a Customer Service Representative, you’re the face of our business and the first point of contact for every guest and member. Your energy, service mindset, and product knowledge create memorable experiences that turn first-time customers into loyal members. You’ll deliver fast, friendly service while helping drive membership growth, upselling premium washes, and keeping the site clean, safe, and running smoothly. CSRs report directly to the Site Manager. Key Responsibilities Welcome every customer with a positive, friendly attitude and provide quick, authentic service Explain the value of memberships and wash packages, and consistently work toward sales goals Provide top-tier customer service during every interaction, every time Upsell customers to premium wash packages and identify upgrade opportunities Operate the POS system accurately to process transactions and memberships Support site flow and efficiency by keeping the line moving and working as a team Safely load vehicles onto the conveyor and monitor the tunnel for smooth operation Stay current on promotions, pricing, and package features and communicate them naturally to customers Maintain a clean and inviting facility (vacuum areas, trash, towels, lot appearance, light tunnel clean-up as needed) Requirements Comfortable working outdoors in all weather and in a fast-paced, noisy environment Able to stand/walk for extended periods and perform physical duties (bending, crouching, climbing ladders, working in confined spaces) Flexible availability including evenings, weekends, and holidays Basic computer/tablet skills and clear verbal/written communication Positive, team-first attitude and willingness to participate in training Benefits & Perks We take care of our team with a supportive work environment, opportunities to grow, and perks that make the day-to-day better: Health, dental, and vision insurance (for eligible employees) Company-paid basic life and AD&D insurance (for eligible employees) 401(k) with company match (for eligible employees) Paid time off (PTO) and paid holidays (for eligible employees) Unlimited car washes (naturally)

Analyze large data sets using SQL and Excel to provide business insights and improve processes. | Requires 1-3 years experience with advanced SQL and Excel skills, plus strong analytical and communication abilities. | Job Description Job Summary Designs and implements processes and solutions associated with a wide variety of data sets used for data/text mining, analysis, modeling, and predicting to enable informed business decisions. Gains insight into key business problems and deliverables by applying statistical analysis techniques to examine structured and unstructured data from multiple disparate sources. Collaborates across departments and with customers to define requirements and understand business problems. Uses advanced Excel, SQL querying, and reporting methods to develop solutions. Job Duties • Extracts and compiles information from large data sets from various systems to identify and analyze outliers. • Provide quantitative and qualitative data analysis in the reporting of patterns, insights, and trends to decision-makers. • Works with internal, external and enterprise clients as needed to research, develop, and document new standard reports or processes. • Implements and uses analytics software and systems to support department goals. • Tracks trends related to various feeds, with focus on membership, revenue, and commissions. • Identify any deficiencies within the process, strategize and design improvements where possible. Job Qualifications REQUIRED EDUCATION: Associate’s degree or equivalent combination of education and experience Required Experience • 1-3 years related experience • Proficiency in MS SQL queries and database development. • Proficient in MS Office Suite products, key skills in Excel (VLOOKUPs and pivots). • Intermediate proficiency with complex SQL queries, and stored procedures. • Strong critical thinking and attention to detail. • Ability to effectively communicate with technical and non-technical stakeholders. • Strong time management skills to manage simultaneous projects and tasks to meet internal deadlines Preferred Education Bachelor’s degree or equivalent combination of education and experience Preferred Experience 2 – 4 years related experience Physical Demands Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. #PJCorp Pay Range: $83,252 - $128,519 / ANNUAL • Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Lead consumer insights and innovation initiatives to support product development and strategic planning. | Extensive experience in consumer insights, market research, and leading research teams in product innovation. | YOUR MISSION: As Lead Customer Marketing at Parloa, your mission is to turn customer success into a strategic growth lever. You will own and scale our global customer advocacy and engagement strategy, building a structured reference engine, elevating enterprise customer storytelling, and making customer engagement a measurable driver of expansion pipeline and Net Revenue Retention. This role requires a commercially minded operator who combines strategic thinking with hands-on execution across Sales, Customer Engagement, Marketing, and Leadership. IN THIS ROLE YOU WILL: Build and scale a structured global customer advocacy and reference program that accelerates enterprise sales cycles and strengthens trust in complex deals. Own customer storytelling across all key touchpoints, ensuring enterprise-grade proof is embedded into website, campaigns, PR, sales enablement, and major GTM moments. Lead customer engagement at WAVE (Parloa’s flagship customer conference) including agenda co-creation, sourcing and preparing customer speakers, and turning event participation into measurable expansion pipeline. Partner closely with Sales and Customer Engagement to activate top-tier customers for references, executive relationship building, speaking engagements, and peer exchange. Establish scalable processes, Salesforce tracking, and clear revenue impact measurement for advocacy, engagement, and expansion influence. WHAT YOU BRING TO THE TABLE: 6–10+ years of B2B SaaS marketing experience, with significant ownership of customer marketing, advocacy, or lifecycle programs. Proven track record of building reference engines and activating enterprise customers in sales cycles and strategic engagements. Experience influencing retention, upsell, or expansion revenue in enterprise environments. Strong executive presence with the ability to engage, influence, and build trust with senior customer stakeholders. Commercial mindset with the ability to connect customer engagement initiatives to measurable revenue outcomes. Comfort operating in a fast-scaling environment where strategy and structure must be built simultaneously. WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture. Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks. Competitive compensation and equity package. Flexible working hours, unlimited PTO, and travel opportunities. Access to a training and development budget for continuous professional growth. ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches. Regular team events, game nights, and other social activities. Your recruiting process at Parloa: Recruiter video call → Hiring Manager Call → Case study → Bar Raiser Why Parloa? Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Lead and manage a customer support team, oversee daily operations and escalation, and coordinate with Engineering and Product teams to resolve issues. | Experience managing a customer-facing support team in B2B or SaaS, strong communication skills, and a passion for customer success. | Tablet Command builds software that matters. We are the emerging leader in incident response and management solutions for public safety agencies in the US and Canada. Our iPad app is in the hands of firefighters and other first responders while they respond to emergency incidents. We deliver an intuitive, easy-to-use, and, above all, robust and reliable software solution that improves outcomes. Tablet Command Enterprise Service is in use by thousands of fire service professionals across hundreds of fire departments throughout North America. Our customers include San Francisco, San Diego, Denver, Charlotte, and departments in California, Colorado, Missouri, Florida, and Canada. We are growing rapidly in other regions as well. Tablet Command is a remote team within the company based in the San Francisco Bay Area. Preferred time zones are US (Hawaii to East Coast). As a Customer Support Manager, you will be responsible for leading our customer support operations, ensuring our public safety customers receive timely, expert, and mission-critical assistance. You will manage the support team, define processes, and be the key advocate for the customer experience within the company. The ideal candidate will have experience working remotely and managing a customer-facing support team. We look for strong communication skills, an obsession with customer success, and a passion for high-quality service delivery. We love keeping up with new technology and best practices in customer support, and we hope you do too. In our software, we value robustness, stability, resilience, and performance. If our code works, lives are saved. If our code fails, lives can be at risk. We’re motivated by the fact that our work has a real impact, and it pushes us to be better every day. As a part of a small, collaborative, and agile team, you will: Lead, mentor, and grow the Support team, managing daily operations, scheduling, and escalation protocols. Define, document, and implement efficient support processes, policies, and best practices. Manage and prioritize customer issues, coordinating with the Engineering and Product teams for bug fixes and feature requests. Develop and maintain a comprehensive knowledge base, help center articles, and internal documentation. Maintain a strong customer focus, talking to our users directly whenever possible to understand their needs and challenges. Analyze support metrics (e.g., response time, resolution rate, customer satisfaction) to identify trends and drive continuous improvement. In your application, please include an example of something you’ve created and are proud of related to customer service or support process improvement. This can be anything you choose: a streamlined process, a knowledge base article, a customer success story, or whatever you like. Nice-to-haves include: Solid professional experience managing a B2B or SaaS support team. Experience with support platforms (e.g., FreshDesk, HubSpot CRM, Zendesk). Knowledge of incident management and Government IT processes. Ability to work independently and collaborate with a remote team. Action-oriented, diligent, and flexible. Passion for public safety and software that impacts society in a positive way. Familiarity with Tablet Command and/or public safety agency operations. The Application If you think you are a good fit for this position, please submit your resume along with a cover letter, letting us know why you want this job and why you are the best candidate for this position. Your resume will be reviewed and, if selected, you will be scheduled for a short phone screen. During this call, we want to learn about you and give you the opportunity to learn about Tablet Command and our team. If we (and you) want to continue, we'll schedule a second interview with more of the team to get to know you a little better. We'll talk in depth about your experience, your approach to customer support leadership, team management, and problem solving. The final stage for successful candidates will be a case study/presentation challenge, where you'll walk us through how you'd approach a real-world customer support scenario. This will be followed by a conversation with a team member and will take no longer than 1–2 hours in total. If selected, a conditional job offer will be presented that is contingent upon reference and background check. We’re committed to Tablet Command being a company where the best want to work. We treat people well by favouring remote work, family-friendly policies and reasonable work hours. We build exceptional support experiences by fostering clear communication, empowering the team to lead decisions, hiring smart people, and letting them get things done. We keep our edge with a commitment to inclusion and professional development. The most important part of our company is the human element. No matter what we do, it’s guided first and foremost by an obsession with being fair, humane, kind, and respectful - values that extend not just to our team, but to every customer we serve. At Tablet Command you will: Work on high-profile, meaningful software that makes a tangible difference in people’s lives. Your efforts will help get people home safe to their families. Lead and grow a dedicated support team of professionals who are passionate about technology and public safety. Work with great equipment and cutting-edge tools. Be given a competitive compensation package with a generous vacation policy. This position has an annual salary range of $100,000 - $180,000 DOQ. At Tablet Command we provide: Comprehensive medical, dental, and vision insurance Life insurance and short- and long-term disability coverage Paid vacation and holidays 401(k) - no company match Access to a suite of other benefits through our PEO provider

Define and own product vision and roadmap to deliver AI-driven customer journeys and campaign insights at enterprise scale. | Minimum 8 years product management experience, strong customer empathy, strategic thinking, and ability to engage senior stakeholders. | At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk. The Role We're looking for an experienced Product Manager who has a passion for helping marketers turn data into real business value. In this role, you'll help define the future of activation in the Amperity platform, an area that's seen significant growth in the past few years. This role requires a product leader who deeply understands modern marketers - their workflows, pressures, and goals — and can translate unified customer data into intuitive, high-impact activation experiences. You will own the vision and roadmap for Journeys, Segments, Campaigns, and Insights end-to-end, driving AI-native innovation that delivers measurable business outcomes at enterprise scale. Success in this role requires strong customer empathy, strategic thinking, and the confidence to engage credibly with senior marketing and executive stakeholders while leading cross-functional teams to deliver meaningful impact. Interesting Problems Define and own the product vision and strategy for Customer Journeys and other key Activation surface areas, including Segments, Campaigns and Insights. Drive an outcome-oriented roadmap that advances intelligent orchestration, measurable performance lift, and continuous campaign optimization. Own the product lifecycle end-to-end — from discovery and definition through delivery, adoption, and ongoing impact measurement. Transform unified customer data into actionable journeys that enable enterprise brands to orchestrate personalized, cross-channel experiences at scale. Lead the evolution toward AI-native activation by enabling agents, AI assistants, and intelligent systems that generate insights, automate decision-making, and recommend next-best actions. Create intuitive, elegant user experiences that make advanced data, experimentation, and optimization capabilities accessible to marketers. Partner closely with Engineering and Design to build flexible, scalable systems that support complex segmentation, real-time decisioning, and performance feedback loops. Connect activation workflows seamlessly across marketing, analytics, and downstream execution systems to maximize business value. Engage directly with enterprise customers and executive stakeholders to validate strategy, shape priorities, and ensure measurable outcomes. Provide clear ownership and cross-functional leadership, driving alignment and momentum across teams in a distributed environment. About You Minimum 8 years of experience in product management roles. Passion for understanding and leveraging data to make delightful experiences for less technical users. Experience working with activation or campaign systems, and understanding the complexity of orchestration across many platforms. Demonstrated passion for balancing robust SaaS craftsmanship with continually shipping value to customers. Experience as the primary owner for complex projects involving coordination between customers, product management, and engineering. Experience and comfort working with customers' executive teams Strong desire to learn and investigate new technologies in a hands-on, practical manner. A demonstrated success working in a fast-paced, swiftly-changing environment. A demonstrated history of escalating success in your career. Location Seattle, WA Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility Compensation Base Salary: $170,000-$230,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, geographic location and the level at which you join. We also consider internal equity, market conditions, and overall business needs. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.