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AD

WorkForce Software, Senior Project Manager

ADPAlpharetta, Georgia, Livonia, Michigan, Roseland, New JerseyFull-time
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Compensation$90K - 130K a year
New

Manage end-to-end client software implementation projects ensuring successful delivery and stakeholder satisfaction. | Over 5 years managing enterprise software implementations with experience in agile methodologies and client management. | WorkForce Software, an ADP company, is hiring a Senior Project Manager.   As a Senior Project Manager, you will be responsible for end-to-end management of successful client software implementation and integration projects, including the administration of contractual deliverables and timelines for complex projects of all sizes. You will build strong relationships with clients while seamlessly implementing WorkForce Software’s suite of products, ensuring that your clients are set up for long-term success. Even more, you’ll make an immediate impact once WorkForce’s services are delivered on the day-to-day lives of your clients’ employees.  You will spend most of your day performing project control activities for complex projects. You will be responsible for establishing and managing customers’ expectations, changes or gaps in delivery and mitigate issues that may interfere with project success. Still, every day will be different because you will meet clients within different geographies and industries. The solutions you provide will differ based on the clients’ unique needs. Our top-ranked training will help to set you up for success!  To thrive in this role, you demonstrate the honesty and compassion for customers’ needs. You can balance the client and internal teams needs to deliver projects on time while mitigating staffing risks and meeting financial objectives. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.   Ready to #MakeYourMark? Apply now! What you’ll do: What you can expect on a typical day: * Exhibit honesty and compassion for customers’ needs * Manage the creation, execution and analysis of project change orders and Scope of Work documents, including their estimates   * Create internal reporting and analysis for financial profitability across multiple complex projects * Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives. * Cultivate innovation, confidence and trust. * Support associates with skills required for the successful planning, execution, and delivery of projects.  TO SUCCEED IN THIS ROLE: * 5+ years of project management experience working with external customers * 5+ years project management experience with enterprise software implementations * Entrepreneurial mindset required to rapidly shift focus and respond to ever-changing conditions * Familiarity with or background in HR, Payroll, or Workforce Management preferred * Knowledge of software development process and cycle * Experience with Agile and/or Waterfall project methodologies * Ability to work flexible hours and travel up to 20% with the potential for international travel. * Associates that live near an ADP or WorkForce Software office would be expected to work a hybrid work model.    A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:  Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.   Qualifications  Bonus points for these: * You bring industry expertise to each client solution and apply best practices through in-depth client consultation * You maintain focus and work effectively with multiple demands * You take initiative to seek out answers, solutions, and positive outcomes* * You're process-oriented with a high attention to details * You're proficient using Microsoft Office suite and have experience with Financial Force, Anaplan, Confluence, or similar tools * You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll * You have PMP, PHR, SPHR, CCP, CBP, HCS, or other similar certifications from highly recognized professional learning institution YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution. * Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. * Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. * Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. * Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. * Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.  What are you waiting for?  Apply today!   #LI-MV3 #LI-Hybrid

Project Management
Agile/Scrum Methodologies
Salesforce.com Implementation
Direct Apply
Posted about 8 hours ago
AlphaX

Project Manager - Commercial Kitchen Equipment

AlphaXDetroit, MichiganFull-time
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Compensation$55K - 85K a year

Oversee commercial kitchen equipment installation projects ensuring timely delivery and coordination among technicians, vendors, and customers. | 3 to 7+ years project management experience with strong coordination, scheduling, and communication skills in relevant sectors. | AlphaHire is recruiting on behalf of a client seeking a Project Manager to oversee commercial kitchen equipment projects from initial planning through installation and completion. This role manages timelines, coordinates field service teams, and ensures projects are delivered on schedule and within scope. The ideal candidate has experience managing equipment installation or construction-related projects within the foodservice, facilities, or commercial equipment sectors. This position works closely with internal service teams, manufacturers, and customers to ensure successful project execution. Responsibilities Manage commercial kitchen equipment installation projects from planning through completion Coordinate schedules with technicians, subcontractors, vendors, and customers Develop and maintain project timelines, milestones, and deliverables Ensure equipment deliveries, site readiness, and installation logistics are aligned Track project progress and proactively resolve scheduling or operational issues Communicate project updates to internal stakeholders and clients Review project specifications, equipment lists, and installation requirements Maintain documentation related to project scope, schedules, and status updates Ensure projects meet safety standards, manufacturer requirements, and company quality standards 3–7+ years of project management experience Experience in commercial kitchen equipment, foodservice equipment, facilities projects, or similar industries Strong coordination and scheduling experience with field service teams or installers Ability to manage multiple projects simultaneously in a fast-paced environment Strong organizational and communication skills Experience working with vendors, contractors, and internal service teams Familiarity with project management tools, scheduling systems, or ERP platforms Ability to read equipment specifications, installation plans, or project documentation Preferred Experience Experience with commercial kitchen equipment manufacturers or distributors Background in foodservice equipment installation or service operations Experience managing equipment installations for restaurants, hospitality, healthcare, or institutional kitchens PMP or other project management certifications Competitive salary based on experience.

Project Management
Vendor Management
Stakeholder Communication
Direct Apply
Posted about 8 hours ago
EX

Client Technical Support Agent, Healthcare Revenue Cycle (Remote)

ExperianAnywhereFull-time
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Compensation$55K - 75K a year

Provide software support to clients by troubleshooting issues, communicating with clients, logging and escalating problems, and educating customers. | Requires 2+ years in healthcare IT or SaaS support preferred, research and reconciliation skills, Bachelor's degree and Salesforce proficiency beneficial but not mandatory. | Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As our Client Technical Support Agent, you will deliver software support to clients and respond promptly to both routine and emergency support requests, from clients and team members. You will have the opportunity to: Troubleshoot product and technical issues Assess severity and scope of issues, inquiries, and requests. Communicate with clients by phone and email Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce) Escalate complex issues to technical and product teams with complete and accurate information Manage customer and user configurations Educate and empower customers to maximize the use of products, tools, and services Stay current on all product and service updates Monitor system status and communicate issues internally and externally Initiate proactive customer communications Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use Document solutions in reusable articles to support future issue resolution Foster relationships between customers and the Experian brand through every interaction Qualifications 2+ years' experience with research and reconciliation skills is preferred Bachelor's degree is beneficial, but not required 2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry are preferred, but not required Salesforce proficiency is beneficial Additional Information Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote, hybrid Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Employee Status: Regular Role Type: Home Job Posting - Salary Range: $63,964 - $110,872 Department: Customer Service Flexible Time Off: 15 Days Schedule: Full Time

software support
troubleshooting
issue escalation
Direct Apply
Posted 1 day ago
Agoda

Technical Product Manager – Observability (Bangkok-based, relocation provided) (Bangkok-based, relocation provided)

AgodaToronto, ONFull-time
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Compensation$70K - 120K a year

Lead vision, roadmap, and delivery of technical product platforms focusing on observability and reliability. | 3+ years technical product management with strong communication, stakeholder management, and technical collaboration skills. | About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build and operate world-class products efficiently and reliably. Our TPMs play a key role in bridging business, data, and technology—translating complex needs into scalable solutions that empower teams across the company. The Observability domain ensures Agoda’s systems are visible, traceable, and resilient—helping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible. This includes building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management. The work is both highly technical and highly impactful, sitting at the core of Agoda’s Production Excellence. The Opportunity As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda’s observability platforms. You’ll collaborate with engineers, SREs, and data scientists to strengthen our ability to detect, prevent, and resolve production issues faster—leveraging data and AI to drive smarter, more proactive monitoring. This is a high-impact role that shapes how Agoda builds reliable, scalable systems powering millions of traveler experiences every day. In This Role, You’ll Get To: • Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement. • Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery. • Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions. • Balance product velocity with technical debt and operational risk, working closely with senior engineers. • Define and track key metrics to measure platform impact. • Collaborate with data scientists to apply ML/AI techniques. • Communicate effectively across all levels—especially during complex or time-sensitive situations. • Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch. • Stay current with industry trends in observability, SRE, and ML-driven monitoring, and apply them at Agoda. What You’ll Need to Succeed: • 3+ years of technical product or program management experience in a fast-paced environment. • +5 years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management). • Strong product management and communication skills, with the ability to influence without authority across technical and business teams. • Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact. • Experience managing complex, cross-functional technical initiatives end-to-end. • Excellent stakeholder management and presentation skills; able to simplify complex technical concepts. • Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management). • Analytical and data-driven mindset; comfortable using metrics, dashboards, or SQL to support decision-making. • Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity. • Hands-on experience with product management tools (e.g., JIRA, Confluence). • Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements. • This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided. #sanjose #losangeles #sydney #melbourne #perth #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 Discover More About Working At Agoda • Agoda Careers https://careersatagoda.com • Facebook https://www.facebook.com/agodacareers/ • LinkedIn https://www.linkedin.com/company/agoda • YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Product Management
AI and Machine Learning
Cross-Functional Leadership
Verified Source
Posted 1 day ago
HB

Executive Director, Lifelong Recovery

Hazelden Betty Ford FoundationRancho Mirage, California, Saint Paul, Minnesota, Newberg, OregonFull-time
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Compensation$70K - 120K a year

Lead strategic and operational implementation of recovery programs to ensure connected and purpose-driven outcomes. | Bachelor's degree plus 5+ years leadership in recovery-oriented or nonprofit operations with program design and scaling experience. | Responsibilities The ideal candidate must be commutable to our Rancho Mirage, CA - Newberg, OR - or our St. Paul, MN locations. The Executive Director of Lifelong Recovery (LLR) is the strategic and operational leader responsible for bringing Hazelden Betty Ford Foundation’s enterprise wide Lifelong Recovery strategy to life. This role stewards the full ecosystem of healing, connection, and service that defines a life in recovery, ensuring that every person who touches Hazelden Betty Ford experiences a guided, connected, purpose driven recovery journey. Grounded in the three core LLR elements—Personal Healing & Growth, Community & Belonging, and Service, Volunteerism & Leadership—the Executive Director leads the design, integration, and scaling of programs that foster longterm engagement, strengthen outcomes, and expand Hazelden Betty Ford Foundation’s leadership in the recovery field. Championing whole person, long-term recovery support person, long term recovery support person, long term recovery support person, longterm recovery support Building lifelong connection and continuity Scaling impact through lived experience and leadership Leadership & Organizational Responsibilities Qualifications Required Qualifications: Bachelor’s degree in a related field. Minimum of five (5) years of significant leadership experience in recovery-oriented systems, behavioral health, nonprofit operations, or community-based service models. Proven ability to design and scale community engagement, volunteer systems, or peer supported programs. Deep knowledge of recovery principles, whole person care, and person-centered program design. Experience collaborating with research, clinical teams, or data informed program evaluation. Excellent communication, relationship building, and strategic leadership skills. Preferred Qualifications: Lived experience of recovery (personal or family) Experience leading volunteer networks, alumni communities, or service based initiatives. Background in nonprofit philanthropy, policy engagement, or health system leadership. Proficiency in Microsoft Office and digital collaboration tools (e.g., Teams, SharePoint, etc.) Overview The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs. What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope. Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work. We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including: Competitive Health, Dental and Vision Plans Retirement savings plan with employer match Paid time-off Tuition reimbursement The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Salary new (max and min) USD $149,881.00 - USD $218,406.00 /Yr.

strategic leadership
nonprofit operations
program scaling
Direct Apply
Posted 1 day ago
Crown Health Care Laundry Services

Administrative Office Assistant 1

Crown Health Care Laundry ServicesHiram, GAFull-time
View Job
Compensation$40K - 55K a year

Provide administrative and clerical support to ensure smooth office operations in a manufacturing environment. | High school diploma or equivalent, proficiency in Microsoft Office, strong organizational and communication skills. | About Company: OUR MISSION IS SIMPLE. Crown Health Care Laundry will be the leading quality laundry provider to healthcare facilities throughout the Southeast United States. We strive to be recognized as the quality provider of health care linens to customers who demand quality products for patient care and sound linen management solutions to help reduce overall costs. About the Role: The Administrative Office Assistant 1 plays a crucial role in supporting the daily operations of a manufacturing environment by providing comprehensive administrative and clerical assistance. This position ensures smooth office functionality by managing communications, organizing documents, and coordinating schedules, which directly contributes to operational efficiency. The role requires meticulous attention to detail to maintain accurate records and assist in the preparation of reports and correspondence. The Administrative Office Assistant 1 acts as a liaison between various departments, facilitating effective information flow and supporting team collaboration. Ultimately, this position is essential in creating an organized and productive office atmosphere that supports the manufacturing process and overall business objectives. Minimum Qualifications: • High school diploma or equivalent. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Strong organizational and time management skills. • Excellent verbal and written communication abilities. • Ability to handle multiple tasks simultaneously and work independently. Preferred Qualifications: • Previous experience in an administrative role within a manufacturing or industrial setting. • Familiarity with office management software and database systems. • Basic knowledge of manufacturing processes and terminology. • Associate degree or certification in office administration or related field. • Experience with scheduling and calendar management tools. Responsibilities: • Manage incoming calls, emails, and correspondence, directing them to appropriate personnel or departments. • Maintain and organize physical and electronic filing systems to ensure easy retrieval of documents. • Schedule and coordinate meetings, appointments, and travel arrangements for staff members. • Assist in preparing reports and other documentation as required by management. • Support inventory tracking and ordering of office supplies to ensure uninterrupted office operations. • Greet and assist visitors, providing a professional and welcoming environment. • Collaborate with other administrative staff to streamline office procedures and improve efficiency. • Perform data entry and maintain databases with a high degree of accuracy • Billing, Invoicing, Order Entry Skills: The required skills such as proficiency in Microsoft Office and strong organizational abilities are utilized daily to manage communications, prepare documents, and maintain accurate records essential for office operations. Effective communication skills enable the assistant to interact professionally with colleagues, management, and external contacts, ensuring clear and efficient information exchange. Time management and multitasking skills are critical for handling various responsibilities simultaneously, such as scheduling meetings while managing incoming correspondence. Preferred skills like familiarity with manufacturing terminology and office management software enhance the assistant's ability to support specialized departmental needs and improve workflow. Together, these skills contribute to maintaining a well-organized, responsive, and efficient administrative environment that supports the manufacturing business objectives. Monday - Friday 8:30 a.m. - 5:30 p.m.

data entry
google sheets
typing accuracy
Verified Source
Posted 1 day ago
MA

Product Manager, Credit Cards

ManulifeWaterloo, ONFull-time
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Compensation$93K - 143K a year

Lead credit card product management initiatives to drive growth, optimize costs, and enhance customer experience through collaboration with internal and external partners. | 5+ years product management experience, preferably in credit cards or payments, with strong strategic, communication, and relationship-building skills. | Manulife Bank is seeking a dynamic and results-oriented Product Manager, Credit Cards to play a pivotal role in innovating our product suite, driving growth, and enhancing customer engagement. With a passion for delivering exceptional customer experience and market competitive products and services, the Product Manager, Credit Cards will be instrumental in leading initiatives that deliver profitable growth, high customer engagement and align with our overall product portfolio strategy. At Manulife Bank, we think big, obsess about our customers, and achieve success together. As a Product Manager, you will collaborate closely with the Product Director and team on key projects and initiatives that address business opportunities and challenges. This position requires working effectively with internal and external partners to implement strategies that drive growth, optimize costs, streamline processes, and elevate both the advisor & customer experience. Responsibilities: Product Management • Leverage industry knowledge and insights to recommend and drive both business case development and execution of product enhancements including features & benefits changes, rewards, and product pricing. Coordinate with internal and external partners to ensure successful implementation. • Act as the SME for existing Bank credit card products. • Monitor competitive offerings and stay informed about market trends, sharing insights with partners to refine product strategy. • Lead the implementation of strategies that balance growth, customer experience, risk management and profitability objectives. • Collaborate with the team to support the management and strategic alignment of credit card products with business goals and advisor & customer needs. • Partner with Finance in supporting portfolio planning and forecasting with input from cross-functional teams. • Support relationships with external vendors and key business partners, while ensuring needs are aligned to business objectives. • Stay informed of regulatory changes, assess their impact, and implement necessary adjustments to maintain a strong compliance framework. Driving Growth • Partner with Marketing, Sales and Risk to implement strategies that support new customer acquisition, cardholder engagement and drive profitable growth. • Design and implement effective campaigns to attract and retain customers. Monitor and analyze campaign performance, using data-driven insights to optimize results. • Influence key credit card portfolio metrics, including new account acquisition, portfolio growth, cardholder engagement, and customer NPS. • Leverage data analytics and market insights to identify emerging trends and segment-specific opportunities within the cards & payments industry. Stakeholder Engagement • Build and maintain strong relationships with key internal partners, including Risk, Sales, Marketing, Analytics, Operations, Finance, and Compliance, to collaboratively drive pivotal initiatives and achieve shared objectives. • Maintain strong relationships with both internal and external partners to implement programs that both drive growth and enhance customer experience. • Work closely with Credit Risk and Underwriting teams as product SME for customer origination and onboarding. • Apply feedback from customers and advisors to identify areas for improvement and drive continuous process enhancements. Job Requirements: • University degree in Business or Marketing • 5+ years in Product Management, preferably in Credit Cards or Payments Preferred Qualifications: • In-depth knowledge/experience of product development and management • Familiarity with credit card P&L • Excellent interpersonal, influencing and relationship-building skills • Exceptional written and oral communication skills • Creative problem-solving and strategic thinking When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see. À propos de Manuvie et de John Hancock La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com. Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable. Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com. Région de référence du salaire Waterloo, siège social de la Division canadienne (500 King) Modalités de travail Hybride L’échelle salariale devrait se situer entre $92,900.00 CAD - $142,900.00 CAD Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région. Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à hr@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Product Management
Product Strategy
AI and Machine Learning
Financial Analysis
Cross-Functional Leadership
Verified Source
Posted 2 days ago
eBay

Sr Product Mgr, eBay Live – Onboarding

eBayToronto, ONFull-time
View Job
Compensation$133K - 178K a year

Lead product vision and execution for eBay Live onboarding and seller journey features in a fast-paced, ambiguous environment. | 5+ years product management experience, strong strategic and analytical skills, excellent communication, and ability to manage ambiguity in a 0-1 product space. | At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: We are looking for an experienced and versatile Senior Product Manager to join the high-growth eBay Live organization. Live Shopping is one of eBay's top strategic priorities, and this role operates directly in a zero-to-one (0-1) space, defining a brand new, interactive shopping experience for our global users. The Senior Product Manager will drive product vision and execution across the eBay Live platform: This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the eBay seller journey, including enhancements to eBay live seller onboarding, platform education and growing early success for new sellers on the platform. Live commerce is a fast growing commerce segment globally and you will shape how new and existing entrepreneurs adapt to and thrive in this new frontier. What you will accomplish: • Serve as a visionary leader for your product space within live commerce, developing a strategy and roadmap that aligns with eBay's top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights. • Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis. • Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration. • Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing. You will foster collaboration, build alignment, and drive shared goals across all stakeholders. • Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals. • Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions. What you will bring: • 5+ years of product management or related strategy experience, with e-commerce, live streaming video, or social commerce experience highly preferred. • Bachelor’s degree required; MBA or relevant advanced degree preferred. • Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment, distilling complex, unclear problems into a clear product vision and actionable roadmap. • Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data. • Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority. • Analytical Rigor: Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance. The base pay range for this position is expected in the range below: C$133,200 - C$177,800 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. This job posting relates to an existing vacancy within eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. The eBay Careers website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Product Management
AI and ML Product Development
Cross-Functional Leadership
Verified Source
Posted 2 days ago
eBay

Sr Product Mgr - eBay Live Video Exp

eBayToronto, ONFull-time
View Job
Compensation$90K - 150K a year

Lead product strategy and execution for video streaming experience on eBay Live platform. | 7+ years product management experience including 2+ years in live video streaming, strong technical skills, and ability to work in ambiguous environments. | At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: eBay is seeking a seasoned Sr. Product Manager who is willing to roll up their sleeves and drive the strategy and execution for the video streaming experience for the eBay Live shopping platform. This is a critical role that touches all aspects of the most visible part of the Live experience. You will work closely with partner teams and engineering to define and build the real-time experiences our Live sellers and buyers rely on to engage in real-time transactions. This role requires a unique product leader who is highly technical and familiar with video streaming technologies but can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering arguably the highest-impact features that enable the interactive nature of the eBay Live experience. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you. What you will accomplish: • Champion a product strategy for the eBay Live video experience through a combination of understanding customer needs, business goals, market trends, and competitor insights. • Partner closely with product and engineering teams across eBay to deliver customer promises of a scalable, low-latency, and feature-rich video streaming experience. • Identify product enhancements that can span seller tools/experiences, infrastructure, 3rd party partner systems, and end user experiences that revolve around streaming video. • Define metrics of a world-class video experience, including quality, scalability, reliability, and latency and drive the roadmap for improvement. What you will bring: • 7+ years of product management or strategy consulting experience with e-commerce experience preferred • 2+ years experience building video streaming experiences - focus on synchronous/live video • Ability to thrive in an ambiguous environment and make tradeoffs based on incomplete data • Proven track record to define and execute on complex product roadmaps through cross-functional collaboration • High levels of ownership and an entrepreneurial spirit to not only identify emerging problems but also address them in a fast-paced environment • Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance This job posting relates to an existing vacancy within eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. The eBay Careers website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Product Management
AI Technologies
Financial Analytics
Verified Source
Posted 2 days ago
Royal Bank of Canada

Senior Manager, Direct Channels & Client Reporting, Commercial Channels

Royal Bank of CanadaToronto, ONFull-time
View Job
Compensation$85K - 110K a year

Lead product and project management activities to develop and enhance Direct Channels solutions in commercial banking. | Requires experience in commercial banking products, payments, account reconciliation, agile project management, and strong communication skills. | Job Description What is the opportunity? Reporting to Director - Direct Channels & Client Reporting, Commercial Channels – we are seeking an experienced product / channel manager, to support the development and management of our Direct Channels solutions. The role will work closely with multiple stakeholders from Commercial Banking, Operations, Technology, and Risk. What will you do? • Actively participate in forums and working groups tasked with designing new features / enhancements on Direct Channels, representing Commercial channel team. Provide inputs to develop high level requirements which are created and refined for agile development squads to build new features. • Lead working sessions and develop an implementation plan for rolling out new features and enhancements. • Develop, manage and ensure adherence to project schedules and milestones. • Build strong relationships with key business, operations and technology partners to achieve OKRs. • Coordinate with release teams to package the various enhancements and lead production verification testing for business to ensure the delivery meets customer requirements. • Maintain and track a repository of requirements / feedback on enhancements raised by customers, shared by RMs, received via client meetings etc. which will supplement the overall backlog. • Ensure Policy/Procedure updates for Direct Channels for the features rolled out as applicable, working together with Product Owners and other stakeholders. • Support Operations/ Service / CMO teams to update their procedures, provide Trainings to Ops team / Helpdesk on new enhancements. • Create and maintain central repository of support and help material. • Track and resolve issues, escalating as necessary and participate in resolving the issues, prioritize customer feedback / complaints for fixes ensuring minimal disruption / negative customer experiences. What do you need to succeed? Must-Have: • Good understanding of Commercial Banking and Cash Management products is a must have, with a strong background/understanding in payments and account reconciliation. • Experience in driving product features delivery, prior experience in payment/statement files is desirable. • Comfortable in dealing with payment/statement file formats, especially in the ISO 20022 standard. • Comfortable in dealing with ambiguity and ability to adapt to frequently changing requirements while managing projects. • Ability to understand complex, technical processes and summarize them into business-friendly terminology to be consumed by the masses. • Ability to analyze complex data and presenting insights to senior stakeholders. Nice to have: • Experience in Agile Project management framework. • Strong proficiency in MS Suite products, reporting tools, SharePoint, Confluence, JIRA etc. • Excellent communication skills. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. • Ability to make a difference and lasting impact • Work in a dynamic, collaborative, progressive, and high-performing team • Opportunities to do challenging work Job Skills Accounting Reconciliation, Accounting Reconciliation, Agile Project Management, Agile Projects, Business Case Design, Cash Management Products, Communication, Critical Thinking, Effectiveness Measurement, Financial Reconciliations, Financial Regulation, Incident Management, Incident Management Process, Interpersonal Relationship Management, ISO 20022, Payment Applications, Payment Integration, Payment Operations, Payment Platforms, Payment Processing, Payment Reconciliation, Payment Services, Prioritization, Problem Resolution, Product Development Lifecycle {+ 6 more} Additional Job Details Address: WATERPARK PLACE, 20 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-03-05 Application Deadline: 2026-03-23 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Product Management
Financial Analysis
AI and Machine Learning
Verified Source
Posted 2 days ago
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