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Leading consumer insights and product innovation initiatives, conducting global research, and strategic planning. | Extensive experience in market research, consumer insights, and product development leadership, with no specific experience in enterprise customer success, AI, or automation. | YOUR MISSION: Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client. This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents. IN THIS ROLE YOU WILL: Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner. Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact. Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities. Oversee implementations—manage cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives. Communicate value and make it visible through compelling narratives, business impact reviews, and impactful storytelling. WHAT YOU BRING TO THE TABLE: 4+ years of experience in Customer Success, Consulting or Account Management—working with enterprise accounts. Demonstrated ability to drive strategic value and digital transformation within complex organizations. Proven track record of converting operational success into commercial opportunity and growth Strong project management skills and stakeholder management capabilities, with a clear focus on execution and impact. A passion for AI, automation, and the ability to translate technical capabilities into business value. A curious, pro-active, and strong ownership mindset—taking initiative, showing accountability, and driving outcomes from idea to delivery. Excellent communication and presentation skills in German and English, with the ability to engage both technical and non-technical audiences. WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture. Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches. Competitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities. Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks. Your recruiting process at Parloa: Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview Why Parloa? Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Manage and grow a portfolio of high-value Web3 customers, driving adoption, retention, and expansion, while collaborating with cross-functional teams. | Experience in customer success or account management in SaaS or developer tools, familiarity with Web3/EVM ecosystems, and strong communication skills. | At Tenderly, we're not just shaping the future of blockchain technology – we're defining it. As a full-stack Web3 infrastructure platform, we provide multi-network support and a comprehensive ecosystem that covers every aspect of the blockchain journey, from initial encounters to advanced Node solutions and serverless cloud compute functions. Our mission is crystal clear: to empower developers worldwide to harness the full potential of blockchain technology for creating innovative products. With our robust Web3 infrastructure platform, we've already enabled tens of thousands of developers to work more efficiently with blockchain. We thrive on tackling complex challenges head-on, crafting solutions that push the boundaries of what's possible in the blockchain world. From developing bespoke Ethereum Virtual Machine (EVM) implementations to designing proprietary storage layers optimized for our advanced blockchain node solutions, our team is at the forefront of industry innovation. About the Role Tenderly is hiring a Customer Success/Strategy Manager to own and grow a portfolio of high‑value Web3 teams building on Tenderly’s full‑stack infrastructure and developer platform. You will drive adoption, retention, and expansion across our platform by acting as the primary post‑sales owner of customer outcomes. What You’ll Do Own a book of strategic dapp, protocol, and infrastructure customers, serving as their primary point of contact post‑sale. Drive renewals, net retention, and multi‑product expansion across Tenderly’s platform, ensuring customers realize measurable value well ahead of renewal. Partner with engineering, product, and data‑savvy stakeholders at customers to operationalize use cases such as mainnet‑fork testing, CI pipelines, simulations, and production RPC migration. Proactively monitor customer health, product usage, and risk signals, and execute engagement plans to deepen adoption and mitigate churn. Collaborate closely with Sales on handoffs, account planning, and commercial strategy, aligning success plans with deal structure and growth opportunities. Work with Support and Engineering to coordinate resolution of technical issues while maintaining clear, high‑trust communication with customers. Create strong feedback loops with Product, translating customer behavior and requests into actionable input on roadmap, DX improvements, and new infra capabilities. Help refine and scale Customer Success processes, playbooks, and tooling for a growing portfolio of Web3 customers. About You You thrive in a fast-paced Web3 environment, building trust with customers and cross-functional teams through empathy and clear communication. Value-minded in every interaction, you connect Tenderly’s tools—like Virtual TestNets, simulations, and RPC—to tangible outcomes such as faster deployments and cost savings. With a go-getter mentality, you own ambiguous challenges, experiment boldly, and deliver results that expand our customer base. 1–6+ years in Customer Success, Account Management, or similar post‑sales roles in B2B SaaS or developer tools, ideally with infrastructure or data products. Experience owning commercial outcomes such as renewals, upsells, and net dollar retention for a book of enterprise or high‑growth customers. Comfort working with technical stakeholders (blockchain engineers, protocol teams, data/infra leads) on complex solutions rather than transactional products. Familiarity with Web3 and EVM ecosystems, such as smart contracts, RPC/node providers, testnets, and on‑chain analytics. Strong written and verbal communication skills, with ability to translate technical details into clear business value and success plans. Why Tenderly? Join us at Tenderly, where our values are not just words on a page but the driving force behind our innovative journey. Fanatic Drive We're passionately driven to solve our users' problems, tackling challenges with intensity and speed. Our work is our obsession, and we thrive on the fast-paced world of Web3. Underdog Mentality We love defying the odds, rejecting the status quo, and achieving the impossible. We're on a mission to revolutionize blockchain technology, constantly pushing boundaries. Inward Responsibility We hold ourselves accountable, always striving to improve. We embrace feedback, knowing it drives personal growth and collective success. Intentional Collaboration Our success relies on individual contributions and mutual support. We share ideas openly, trust each other completely, and continuously push each other to excel. Tenderly Transparency™️ We believe in open, honest communication. We share knowledge and opinions freely, fostering a culture of accountability and trust. What we offer Stock Options Join the ride! Own a piece of our journey with stock options for everyone. Transparent compensation -No secrets here. Enjoy fair, equal, and transparent salaries. Annual bonus - Performance-based bonus amounting up to 20% of employee's annual base salary paid out twice a year based on KPIs. Fully covered parental leave - Welcome your little one with fully paid parental leave. Tech Gear - MacBook and additional budget for your setup Flexible, no less-than vacation - We know that unlimited vacation policies usually have the opposite effect, so we have a minimum of 21.5 days to be used in 12 month timeframe. Flexible Hours - Work when you work best. Collaboration is key. Health Insurance - Keep yourself and your family healthy with our comprehensive coverage. Continuous Learning - Elevate your skills with regular trainings and a professional development budget. We invest in your growth. Tenderly is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Handle customer inquiries via email or chat, assist with order updates, and escalate complex cases. | Strong written communication, reliability, basic computer skills, and attention to detail. | WB Cargo Service is hiring a Customer Support Specialist (Remote) in Pittsburgh. This flexible part-time position is ideal for detail-oriented individuals with strong communication skills. No prior experience required — full training provided. Pay ranges from $15–$25 per hour, based on performance and reliability. Responsibilities Handle customer inquiries via email or chat. Assist with order updates and delivery tracking. Provide accurate information about products and services. Escalate complex cases to senior support when needed. Record and maintain communication logs. Ensure quick and professional customer responses. Qualifications Strong written English and communication skills. Comfortable working independently. Reliable internet and basic computer skills. Attention to detail and good organization. Customer-focused mindset. Legally authorized to work in the U.S. Benefits Remote, flexible part-time schedule. Paid training and onboarding support. Performance-based pay increases. Supportive and friendly virtual team. Stable long-term opportunity. Work-life balance guaranteed. If you’re ready to start a remote role helping customers every day, apply now and join our growing U.S. support team!

Develops and manages strategic client relationships, drives account growth, and leads solution development in a global logistics environment. | Requires extensive experience in transport, logistics, or freight forwarding, with proven sales success and leadership of global teams, which does not match your background. | Preferably, the candidate should be based in Chicago, Cincinnati, New York, or Atlanta. Job Purpose: The Global Director, Key Account Manager (GKAM) operates within a dynamic, fast-moving consumer goods logistics environment where digital transformation, sustainability initiatives, and emerging technologies are reshaping industry practices. The GKAM will serve as the primary voice and face of DP World, playing a pivotal role in our Consumer Vertical growth strategy. The GKAM is responsible for nurturing and growing strategic relationships with our key clients globally, driving account plan execution, building trusted C-suite relationships, proactively identifying and qualifying opportunities, coordinating required expertise to scope and secure business, facilitating Quarterly Business Reviews (QBRs), and providing comprehensive visibility and regular updates to all stakeholders. Key Accountabilities: Strategic Client Management Develop a comprehensive understanding of customers' business operations (strategic, operational, financial) Build and maintain robust relationships with C-suite and senior client executives. Understand their strategic ambitions, business needs, and challenges Provide proactive solutions to address the customer’s challenges whilst serving as the primary point of contact and internal advocate Solution Portfolio Management Ensure (potential) customers understand the full spectrum of services and capabilities DP World offers (the complete toolbox) to meet evolving logistics Business Development and Growth Plan, schedule, and facilitate Quarterly Business Reviews and Customer Satisfaction Interviews with assigned accounts whilst maintaining current and future opportunities pipeline Identify account growth and expansion opportunities, coordinate with internal teams to develop solutions for profitable sales volume aligned with strategic account objectives Commercial Excellence Understand customer buying processes and identify all influencers, intimately understanding their requirements Lead the Bid Process, ensuring solution development, pricing, and negotiation efforts optimally address customer needs whilst coordinating involvement of all key internal stakeholders Account Planning and Performance Management Own development and continuous updating of customer global account plans, ensuring fitness for purpose as account management tools Maintain plan integrity against customer needs for strategic planning via executive reviews Track key account metrics, alert internal stakeholders of performance or cost-to-serve requirements, ensuring action plans are initiated and executed to resolution Maintain current pipeline with quantified opportunities, values, and win probabilities. Track growth, conversion, renewals, leakages, losses, margin Issue Resolution and Coordination Handle high-severity requests and issue escalations as required Coordinate company personnel involvement, including support, service, and management resources, to meet account performance objectives and customer expectations requirements Team Development and Best Practice Mentor, coach and support team members to ensure best practice and standardized global account management approaches Other Responsible for the leadership of an engaged, geographically dispersed team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound. Always Act as ambassador for DP World; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned Experience, Skills and Qualification: Degree or equivalent in Business Administration, Transport/Logistics, or related field Proven track record of consistently achieving sales quotas at relevant scale Minimum 10 years' experience within transport, logistics, or freight forwarding industry (or similar service industry) with specific focus on the Consumer Goods Sector Extensive sales experience with demonstrable results Experience leading and managing global teams Deep experience and affinity with the following FMCG Sectors: Beverages, Non-Perishable Foods, Personal Care. Customer-centric mindset, collaborative working style, innovative, dynamic and insightful Comprehensive understanding of contractual requirements across all facets #LI-DS2 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work. Our dedicated, diverse and professional team of more than 56,000 employees from 54 countries are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

Develops and manages strategic client relationships, drives account growth, and leads solution development in the logistics and FMCG sectors. | Requires over 10 years of experience in logistics or freight forwarding, proven sales success, and experience managing global teams, with a focus on FMCG sectors. | Preferably, the candidate should be based in Chicago, Cincinnati, New York, or Atlanta. Job Purpose: The Global Director, Key Account Manager (GKAM) operates within a dynamic, fast-moving consumer goods logistics environment where digital transformation, sustainability initiatives, and emerging technologies are reshaping industry practices. The GKAM will serve as the primary voice and face of DP World, playing a pivotal role in our Consumer Vertical growth strategy. The GKAM is responsible for nurturing and growing strategic relationships with our key clients globally, driving account plan execution, building trusted C-suite relationships, proactively identifying and qualifying opportunities, coordinating required expertise to scope and secure business, facilitating Quarterly Business Reviews (QBRs), and providing comprehensive visibility and regular updates to all stakeholders. Key Accountabilities: Strategic Client Management Develop a comprehensive understanding of customers' business operations (strategic, operational, financial) Build and maintain robust relationships with C-suite and senior client executives. Understand their strategic ambitions, business needs, and challenges Provide proactive solutions to address the customer’s challenges whilst serving as the primary point of contact and internal advocate Solution Portfolio Management Ensure (potential) customers understand the full spectrum of services and capabilities DP World offers (the complete toolbox) to meet evolving logistics Business Development and Growth Plan, schedule, and facilitate Quarterly Business Reviews and Customer Satisfaction Interviews with assigned accounts whilst maintaining current and future opportunities pipeline Identify account growth and expansion opportunities, coordinate with internal teams to develop solutions for profitable sales volume aligned with strategic account objectives Commercial Excellence Understand customer buying processes and identify all influencers, intimately understanding their requirements Lead the Bid Process, ensuring solution development, pricing, and negotiation efforts optimally address customer needs whilst coordinating involvement of all key internal stakeholders Account Planning and Performance Management Own development and continuous updating of customer global account plans, ensuring fitness for purpose as account management tools Maintain plan integrity against customer needs for strategic planning via executive reviews Track key account metrics, alert internal stakeholders of performance or cost-to-serve requirements, ensuring action plans are initiated and executed to resolution Maintain current pipeline with quantified opportunities, values, and win probabilities. Track growth, conversion, renewals, leakages, losses, margin Issue Resolution and Coordination Handle high-severity requests and issue escalations as required Coordinate company personnel involvement, including support, service, and management resources, to meet account performance objectives and customer expectations requirements Team Development and Best Practice Mentor, coach and support team members to ensure best practice and standardized global account management approaches Other Responsible for the leadership of an engaged, geographically dispersed team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound. Always Act as ambassador for DP World; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned Experience, Skills and Qualification: Degree or equivalent in Business Administration, Transport/Logistics, or related field Proven track record of consistently achieving sales quotas at relevant scale Minimum 10 years' experience within transport, logistics, or freight forwarding industry (or similar service industry) with specific focus on the Consumer Goods Sector Extensive sales experience with demonstrable results Experience leading and managing global teams Deep experience and affinity with the following FMCG Sectors: Beverages, Non-Perishable Foods, Personal Care. Customer-centric mindset, collaborative working style, innovative, dynamic and insightful Comprehensive understanding of contractual requirements across all facets #LI-DS2 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work. Our dedicated, diverse and professional team of more than 56,000 employees from 54 countries are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

Drive federal enterprise account growth by building relationships, identifying expansion opportunities, and executing account plans aligned with customer mission goals. | Minimum 5 years of SaaS sales experience, ability to navigate complex federal procurement processes, and experience with FedRAMP solutions. | Overview About Unison:Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done. Role Overview:Unison is hiring an experienced Federal SaaS Account Executive to expand our footprint across existing federal enterprise accounts. This role is responsible for driving profitable, year-over-year growth by owning executive relationships, identifying whitespace and expansion opportunities, and executing structured account plans aligned to customer mission outcomes and Unison’s strategic objectives. Responsibilities The purpose of the Account Executive role is to: Proactively identify whitespace, unmet needs, and product expansion opportunities Build and maintain strong executive customer relationships Define and execute a structured account plan that aligns to customer goals and priorities as well as the Unison strategic plan Ensure Unison maintains a competitive edge and continues year-over-year, profitable growth Expand Unison’s footprint by driving top-line revenue through growth of in an existing Federal enterprise account base Generate sustainable, account-driven revenue growth by establishing clear, measurable goals and building trusted relationships with federal stakeholders through consistent digital and in-person engagement Lead efforts to identify, develop, and close expansion opportunities aligned to customer mission and acquisition workflows for your account base, utilizing Unison’s entire product portfolio Influence existing clients at the leadership level and win by building relationships across the account by offering solutions that address the problems that exist across the agency Own strategic customer relationships by developing org maps, power-influence graphs, and account plans, advise on federal acquisition best practices, and lead customer executive reviews to demonstrate value Provide Unison management feedback and recommendations on pipeline health, risk, opportunity, and progress Maintain reliable forecasts for revenue outlook, deal timing, and probability of win Ensure customer success and advocacy by partnering with delivery teams to drive adoption, track outcomes, and engage customers as references and champions Stay informed on procurement trends, shifting agency priorities, and competitor activity Gather and share insights with Product and GTM teams to shape future offerings Qualifications Minimum of 5 years of direct sales experience, selling SaaS, enterprise software to executive leadership with outstanding quota attainment history Ability to navigate a complex Federal landscape within defined accounts and sell to multiple decision-makers like SPEs and CIOs Federal SaaS and/or software sales experience supporting FedRAMP solutions with a solid understanding of Federal contracting with the ability to speak the language of acquisition, program, and contracting stakeholders Ability to exceed sales targets, a keen understanding of the steps involved in a sales cycle and ability to leverage each stage to advance sales Ability to travel as needed (local to DC area preferred) History of understanding complex client requirements to clearly articulate the company's offerings to develop solutions to meet those requirements Willingness to take ownership, solve problems with an agile mindset, and delivery on outcomes Strong CRM proficiency (Salesforce preferred) Experience with Federal acquisition is a plus Competencies Skilled at demonstrating solutions and speaking the language of Federal buyers and contracting professionals in order to respectfully challenge their thinking and negotiate effectively based on value and time to close Ability to collaborate and leverage subject matter expertise in a matrixed environment Self-motivated, hungry and proficient in operating with a sense of urgency and demonstrate a positive, winning attitude Clearance: Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship. Why Join Unison:Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions. Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

Assist clients with reservations, documentation, and travel inquiries remotely, maintaining accurate records and completing training. | Must have strong communication and organization skills, be comfortable working independently and remotely, and have reliable internet access. | About the Role This remote support role focuses on assisting clients with reservations, documentation guidance, and travel-related questions. Training and resources are provided, making this a strong fit for individuals looking to build new skills while working remotely. Responsibilities Assist clients with travel inquiries and booking support Communicate professionally via phone, email, and online platforms Maintain accurate client records and follow procedures Complete training modules and stay up to date on travel guidelines Work independently while collaborating with a remote team Qualifications Strong communication and organization skills Comfortable working independently and remotely Reliable internet access and computer Customer service or administrative experience is a plus Must be 18+ and authorized to work as an independent contractor What We Offer Flexible scheduling Remote work from anywhere in the U.S. Training and mentorship Opportunity to build transferable skills Performance-based income structure To Apply Submit your application for review. Qualified applicants will be contacted with next steps.

Assist clients with travel bookings and inquiries, maintain records, and communicate professionally in a remote environment. | Strong communication skills, attention to detail, independent work ability, and customer service experience. | About the Role: We are seeking reliable, detail-oriented individuals to support clients with travel-related services in a fully remote environment. This role focuses on assisting with reservations, responding to inquiries, and providing administrative coordination throughout the travel planning process. The position is ideal for individuals who enjoy helping others, staying organized, and managing tasks independently while following established procedures. Training, systems access, and ongoing support are provided, allowing individuals without prior industry experience to succeed. Clear workflows and expectations are outlined to ensure consistency and confidence in daily responsibilities. Responsibilities: Responsibilities include assisting clients with booking-related questions, maintaining accurate records, communicating professionally through approved platforms, completing required training, and staying informed on procedures and updates. Collaboration with a remote support team may be required as needed. Qualifications: Strong communication skills, attention to detail, comfort working independently, reliable technology access, and prior customer service or administrative experience are preferred. To Apply: Apply online. Qualified applicants will be contacted.

Responding to customer inquiries, resolving complaints, and providing product information to meet customer service goals. | Bachelor's degree in a related field, 1-2 years of customer service experience, strong communication skills, and proficiency in relevant software. | The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met. Key Responsibilities Respond to customer inquiries via phone, email, and chat Resolve customer complaints and issues in a timely and professional manner Provide information about products and services Process orders and returns Update customer information in the system Provide feedback to management regarding customer complaints and issues Work closely with other departments to ensure that customer service goals and objectives are met Qualifications Bachelors degree in English or any related field. English proficiency at C1/C2 1-2 years of experience in a customer service role Strong verbal and written communication skills Strong customer service skills Ability to multitask and prioritize Strong problem-solving skills Proficient in relevant computer software and tools Ability to work well under pressure and meet deadlines Flexible to work onsite, hybrid, or remotely Experience in customer service or sales is a plus. By applying, you agree that we may create a profile for you on Simera to continue your application

Evaluate and improve business systems and processes through data analysis, stakeholder collaboration, and documentation. | Requires proficiency in SQL, data visualization, technical writing, and project management, with a focus on systems analysis and process documentation. | Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization to the future. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should also be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape. Objectives of this role Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels Create and implement precise management plans for every project, with attention to transparent communication at all levels Perform, evaluate, and communicate thorough quality assurance at every stage of systems development Determine and develop user requirements for systems in production, to ensure maximum usability Responsibilities Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties Author and update internal and external documentation, and formally initiate and deliver requirements and documentation Conduct daily systems analytics to maximize effectiveness and troubleshoot problems Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations Required skills and qualifications High proficiency with SQL and database management Proven analytical abilities Experience in generating process documentation and reports Excellent communication skills, with an ability to translate data into actionable insights Preferred skills and qualifications Bachelor’s degree (or equivalent) in information technology or computer science Strong working knowledge of relevant Microsoft applications, including Visio Proven ability to manage projects and user testing Extensive experience with data visualization High proficiency in technical writing * By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.