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Own and optimize catalog-wide pricing, analyze market and competitor data, and automate pricing systems to improve profitability. | Experience in pricing analysis, proficiency in Excel and SQL, ability to manage large datasets, and cross-functional collaboration skills. | Job Title Pricing Analyst / Business Analyst (Pricing Focus) Department Merchandising / Analytics Role Summary The Pricing Analyst is responsible for driving profitability and competitiveness through data-driven pricing strategy and execution. This role owns catalog-wide pricing, promotion planning, and competitive benchmarking across all sales channels. The Pricing Analyst partners closely with the Merchandising team to improve margin performance, automate pricing processes, and deliver actionable insights that enhance profitability and operational efficiency. Key Responsibilities Pricing Strategy & Execution Own and optimize catalog-wide pricing across all channels to balance margin goals and competitive positioning Execute 100% of scheduled vendor and brand promotions accurately and on time Track, manage, and implement frequent price changes in alignment with cost updates, promotions, and competitive shifts Identify pricing opportunities and risks based on sales velocity, margin impact, and cost changes Competitive & Market Analysis Monitor and track competitor pricing weekly for top revenue-driving SKUs Identify and escalate high-impact competitive threats and marketplace opportunities Provide clear, actionable pricing recommendations to Merchandising and leadership Margin Optimization & Cost Modeling Analyze cost structures including shipping, pick/pack, advertising spend, and marketplace fees Drive year-over-year margin improvement through strategic pricing adjustments Support promotion planning with margin and profitability analysis Pricing Automation & Systems Design and launch scalable, rule-based pricing algorithms incorporating multiple cost and demand variables Improve pricing accuracy, responsiveness, and efficiency through automation Ensure pricing systems adapt quickly to market and cost changes Reporting & Cross-Functional Support Deliver routine and ad-hoc pricing, margin, and performance reports Serve as a trusted analytics partner to the Merchandising team Translate complex pricing data into clear business insights Key Performance Indicators (KPIs) 100% on-time, error-free execution of scheduled promotions Weekly competitive pricing coverage for top revenue SKUs Successful launch and adoption of rule-based pricing automation Year-over-year improvement in average catalog margin Consistent identification of high-impact competitive risks and opportunities Required Skills & Qualifications Strong analytical and quantitative skills Experience with pricing analysis, margin optimization, or revenue management Advanced proficiency in Excel; experience with SQL, BI tools, or pricing software preferred Ability to work with large datasets and translate insights into business actions Strong attention to detail with the ability to manage frequent price changes Excellent communication skills and ability to partner cross-functionally Preferred Qualifications Experience in e-commerce, retail, or marketplace pricing Familiarity with pricing automation, algorithms, or rule-based systems Background in Business Analytics, Finance, Economics, or related field Why This Role Matters This role is the engine behind data-driven pricing decisions. The Pricing Analyst ensures the company remains competitive, profitable, and strategically positioned by combining analytical rigor, automation, and strategic insight.

Manage client accounts, ensure customer satisfaction, and support account growth. | 3+ years of related work experience, strong relationship-building skills, and ability to support customer success. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description Customer Success Manager: Manages a portfolio of complex clients, handling contract renewals, complex escalations, and account growth. Builds strong relationships with decision-makers to scale accounts. Mentors and supports team members. Ensures customers get the most value from solutions, retaining them and growing usage and adoption. Responsibilities: Manages a portfolio of complex/larger value key accounts, ensuring client success and satisfaction. Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products. Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow. Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities. Effectively communicates the value proposition of Tii products and services to clients. Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities. Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client. Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships. Executes a strategic plan to expand the customer base from within the existing accounts managed. Liaises closely with Sales/T&I Teams to take a hand-over on key accounts, ensuring a seamless service experience for the client. Works closely with Marketing regarding the communication and lead generation events required in the market/area. Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards. Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately. Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team. Tracks own performance, provides general data and reports, and updates as required. Generates referral leads for the Sales team through customer networks and relationship building. Actively progresses own personal development. Qualifications 3 plus years of related work experience Tii Elements: Relationship Building Curiosity Accountability Educator Additional Information The expected annual base salary range for the Customer Success Manager position is: $69,930/year to $116,550/year. The expected annual base salary range for the Associate Customer Success Manager position is: $54,000/year to $90,000/year. The positions are bonus eligible/commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Oversee production support tickets, communicate with clients, and ensure operational efficiency. | Bachelor's degree, 2+ years in project management and production support, experience with project management tools, and strong client engagement skills. | About the role Auxo Solutions is seeking a highly organized and proactive Production Support Specialist to oversee production support ticketing, triaging, client communications, overall client satisfaction, and the removal of blockers. This role acts as the primary liaison between clients and internal teams, ensuring smooth operations and exceptional service delivery. This role is critical for maintaining operational stability and ensuring client satisfaction through effective management of production support processes. What you'll do Oversee production support ticketing, prioritize issues, and ensure timely resolution. Maintain regular communication with clients regarding issue status, progress, and resolution plans. Ensure high levels of client satisfaction by addressing concerns promptly and effectively. Identify and remove blockers to maintain workflow and operational efficiency. Serve as the main point of contact between clients and internal teams, facilitating effective communication and issue resolution. Handle basic project management tasks, ensuring deadlines and service level agreements (SLAs) are met. Generate and present regular reports on ticket status, client satisfaction, and operational performance. Identify areas for process improvement and implement best practices to enhance service delivery. Qualifications A Bachelors' degree in a related field along with at least 2 years of experience in a technical Project Management role, and 2 years of Production Support experience. Proven success in managing complex queues of project work. An understanding of the software development lifecycle (SDLC), and ability to leverage it in a delivery environment. Strong client engagement skills, with the ability to manage relationships and communicate effectively at all levels of an organization. Excellent communication and interpersonal skills. Strong proficiency with JIRA and other project management tools. Experience as a Scrum Master is a plus. Experience with LC/NC platforms is a plus. Other Info Candidates must be able to accommodate a working schedule of 8:30am - 5:30pm EST. We are unable to provide sponsorship for this position at this time. Benefits may include: Medical, Dental, and & Vision Insurance. Life, Short Term Disability, and Long Term Disability Insurance; accrued time off (25 days/year), paid holidays; annual target bonus; Company sponsored 401(k) plan; Monthly wellness/tech stipends. Position may require infrequent travel (to client sites). Successful candidates will be subject to thorough background checks, including education, employment, and physical location verifications.

Assist travelers with itineraries, resolve issues, and provide support remotely. | Strong communication skills, patience, tech-savviness, and a professional demeanor. | This role provides remote support to travelers, helping them understand itineraries, resolve issues, make adjustments, and access additional services. You must be patient, understanding, and able to explain solutions clearly and calmly. Qualities We’re Looking For: Patience and empathy Strong communication skills Comfort handling unexpected situations Tech-savvy and resourceful Calm, solution-oriented thinking Excellent customer-care mindset Professional tone at all times

Manage and grow relationships with large enterprise clients, ensuring product adoption, renewal, and expansion. | 5+ years in customer success or account management, experience with enterprise clients, and understanding of accounting or audit workflows. | Role Overview We are looking for a Senior Customer Success Manager to own and grow relationships with our Large Enterprise clients. This role is highly strategic and relationship-driven, focused on helping large CPA firms and enterprise customers successfully adopt Crunchafi’s products while identifying opportunities for growth, expansion, and deeper partnership. You’ll work closely with an Account Executive, managing account health, renewals, expansions, and long-term success across a complex book of business. What You’ll Do Own post-sale relationships for a portfolio of Large Enterprise accounts, including top-tier CPA firms Serve as a trusted advisor to partners, senior managers, and operational leaders at client firms Drive adoption and usage across Crunchafi products, including Lease Accounting and Data Extraction Lead strategic account planning, including renewal preparation, expansion identification, and risk mitigation Partner closely with AEs to support renewals, upsells, cross-sells, and net-new expansion opportunities Conduct regular business reviews and executive-level conversations Coordinate onboarding, training, and enablement across multiple service lines and stakeholders Identify early warning signs of risk and proactively address them Provide client feedback to Product, Sales, and Leadership to influence roadmap and go-to-market strategy What We’re Looking For 5+ years of experience in Customer Success, Account Management, or similar client-facing roles Experience working with large, complex, or enterprise customers Strong understanding of accounting, audit, or advisory workflows; CPA firm experience is a major plus Comfort navigating senior stakeholders and executive-level conversations Ability to manage multiple initiatives, priorities, and relationships simultaneously Strong discovery, communication, and relationship-building skills Experience partnering with Sales on renewals and expansion efforts Familiarity with SaaS adoption metrics, health scoring, and account planning Nice to Have Background in accounting technology, audit software, or fintech Experience supporting CPA firms or professional services organizations Exposure to lease accounting standards or audit data workflows Experience working in a pod-based or shared-ownership sales model Why Crunchafi Remote work-from-home environment Competitive salary, health, dental and vision insurance plans Flexible time off 401K retirement savings plans for US-based employees, with 3% employer match Incentive Equity Plan Professional development opportunities Dynamic and collaborative work environment with opportunities for growth

Build and nurture customer relationships, drive product adoption, and identify growth opportunities. | 3-5 years of customer-facing experience, enterprise account management, and a growth mindset. | What do we do? The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. What’s the opportunity? We have built a vibrant and loyal customer base across different industries, sectors and geographies. Our business has grown 10x in 2022 and will grow again 3x in 2023, and we are in the process of building a world-class customer experience org to help us get there. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. What you'll do: Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs Identifying growth opportunities within your portfolio You’ll be successful if: You are customer obsessed, always putting our customers first and being there for them every step of the way You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals You are able to explain complex topics in easy and concise language and have excellent communication and writing skills You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! What are we looking for? Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR) Min 2 years in pure enterprise account/ relationship management Min 2 of the last 3 years overachieving goals and targets A people-first, and growth mindset An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector The ability to work independently, problem-solve proactively, and collaborate effectively Comprehension of value-based sales Discipline in Account Planning, Forecasting, and Quota Attainment If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

Provide real-time assistance to travelers, manage bookings, and communicate with service providers to ensure smooth journeys. | Strong communication skills, tech-savviness, patience, organization, and reliability. | Provide real-time remote assistance to travelers, resolving issues, coordinating changes, and anticipating client needs. You will manage bookings, communicate with service providers, and ensure that itineraries are accurate and up to date. This role requires quick thinking, calm problem-solving, and strong digital communication skills. You will be the primary point of contact for clients during their journey, providing reassurance and guidance when challenges arise. This position is ideal for someone who thrives in a remote, fast-paced environment and enjoys helping others feel supported. Qualities: Tech-savvy, proactive, patient, organized, communicative, problem-solver, and reliable.

Manage trip communications, research options, update itineraries, and support clients before and after travel. | Strong customer communication, organization, and problem-solving skills. | We’re hiring a Travel Support Specialist to help clients manage trip details remotely. Responsibilities: Manage trip communications Research options Update itineraries Support clients pre- and post-travel Requirements: Strong customer communication Organization Problem-solving skills Benefits: Remote work Steady pay

Assist clients with travel inquiries, manage trip files, and provide destination guidance. | Customer-oriented, organized, and comfortable with technology. | We’re hiring a remote support assistant to help clients with travel questions and organization. Responsibilities: Respond to inquiries Manage trip files Provide destination guidance Assist with changes and updates Requirements: Customer service oriented Organized Tech-comfortable Benefits: Work from anywhere in the U.S. Flexible part-time schedule

Create and share engaging social media content to build a personal brand and grow followers. | Confidence in front of camera, self-motivation, fluency in English, and passion for content creation. | Want To Be Internet Famous? We’re Hiring Creators! Do you have enormous energy, big dreams, and tons of personality? Could you light up social media if just given the chance? Here’s your shot. Orca Communications wants fresh, bold talent to train as the next digital superstar. Don’t sweat your resume. We want ambition, charisma, and unfiltered creativitynot a fancy degree. What You’ll Get: Monthly income that can reach $10,000 or more (seriously) Complete professional training, no experience needed Fully remote career The freedom to manage your own hours and content Support, growth, and ideas from a team that’s got your back Your New Gig: Work with us to craft your unique brand as a real content creator Snap, shoot, and share personality-packed videos and photos Learn to connect, grow followers, and master digital fame Join creative brainstorms and collaborations that launch brands fast Who You Are: Confident in front of a cameraor ready to learn Ready to hustle, be coached, and try new things Organized, self-motivated, and love setting your own schedule Fluent in English and passionate about making cool content Ready to make social media your new career? If you’re sick of boring jobs and want something that pays for your creativity, this is it. Don’t overthink itjust click and tell us why you belong on our team. Big dreams start here. Why not you?