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Manage and execute complex employee listening programs, guide clients on best practices, and optimize internal processes. | 3-4+ years in SaaS or employee experience program management, strong communication, and cross-functional collaboration skills. | About Perceptyx At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level. The Role Are you a proven Program Manager ready to take on increasingly complex challenges and help organizations make work better for their employees? As a Program Manager 2, you’ll lead sophisticated employee listening programs, manage engagements of increasing scope, and drive consistency across global accounts. You’ll leverage your program management expertise, problem-solving skills, and collaborative mindset to deliver high-quality, high-impact results that help customers turn insights into action. If you excel in a fast-paced environment, are passionate about continuous improvement, and take pride in delivering exceptional outcomes, we’d love to meet you. What You’ll Do Program Execution: Manage and execute increasingly complex employee listening programs across multiple project methodologies. Consultative Guidance: Gather business requirements and guide customers on Perceptyx’s best practices for optimal program design. Risk Management: Proactively identify, analyze, and mitigate risks and dependencies to ensure timely, high-quality delivery. Process Optimization: Optimize internal processes, demonstrating efficiency in managing timelines, deliverables, and customer interactions. Cross-Functional Collaboration: Partner with Customer Success and Sales to identify expansion opportunities and ensure scope alignment. Team Enablement: Mentor junior members of the team and contribute to internal documentation, best practices, and enablement initiatives. Systems Management: Maintain organized program documentation and track timelines using Certinia, Gainsight, and other enterprise tools. What You Bring Experience: 3 - 4+ years in program or project management within SaaS, consulting, or employee experience (EX); enterprise-level customer experience is highly preferred. Education: Undergraduate degree preferred, or equivalent practical experience. Project Mastery: Proven success managing multiple complex programs concurrently with high attention to detail. Communication: Strong relationship-building, analytical, and communication skills. Agility: Ability to balance independence with deep collaboration in a fast-moving, high-growth environment. Tech-Savviness: Comfort navigating cross-functional tools and complex platform configurations. Our Interview Process & AI Transparency At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation. Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience. AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates. Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy. Compensation & Benefits Salary Range: 100,000-120,000 CAD per year. Note: Final compensation is determined by factors including experience, geography, and skills. Benefits: Comprehensive medical, dental, and vision insurance; RRSP matching; generous PTO and paid holidays; parental leave; and professional development budget. Perceptyx is an equal opportunity employer committed to a diverse workforce. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know. Perceptyx is an EEO/AA/Minority/Female/Disability/Veteran employer.

Oversee and coordinate large-scale federal contract operations, ensuring compliance, performance, and stakeholder engagement. | Minimum 12 years of relevant experience in federal operations, project management certification, and experience with government agencies, especially VA or DoD. | About GKG With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002. Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients. Overview The Program Manager will provide senior-level program management support to the U.S. Department of Veterans Affairs (VA) at VA Headquarters in Washington, DC. This role is responsible for overseeing contractor operations in accordance with the Performance Work Statement (PWS), ensuring effective delivery of services, and serving as the primary point of contact between the Contractor and VA Government leadership. The Program Manager will lead teams supporting programs of national scope while ensuring all activities align with VA mission objectives, policies, and standards. This announcement is associated with GKG's Future Opportunities. Future Opportunities includes contract driven professional services that are in proposal, source selection, or recently awarded. Expressing interest in GKG's Future Opportunities offers you the ability to share your capabilities and career interests with GKG; aligning your next step with your career goals! Responsibilities Provide overall leadership, coordination, and management of contract operations as defined in the PW Serve as the primary liaison between the Contractor and VA Government stakeholders, engaging regularly with senior-level VA and interagency leadership Oversee program planning, execution, performance tracking, and risk management across all contract activities Ensure contractor personnel maintain required technical competency, professional conduct, and compliance with VA standards Manage staffing, performance, and continuity of services, including the immediate removal and replacement of personnel deemed unacceptable by the Government at no additional cost Ensure timely and accurate reporting, documentation, and deliverables in support of VA operations Coordinate document uploads and system interactions with the VA Network, ensuring at least four contractor personnel maintain full-time interface capability Support continuous improvement initiatives while recognizing that final VA business decisions remain the responsibility of Government personnel Other duties as assigned Qualifications Bachelor’s degree Minimum of 12 years of relevant experience managing operations aligned with PWS-defined requirements Demonstrated experience leading teams and managing large-scale, nationally scoped programs within the Federal Government or Department of Defense (DoD) Active Project Management Professional (PMP) certification or equivalent industry-recognized project management certification (must be maintained throughout the duration of the contract) Proven track record of engaging and collaborating with senior-level Government and interagency stakeholders Strong written and verbal communication skills Proficiency in office automation tools and software (e.g., Microsoft Office Suite) Desired Qualifications Prior experience supporting VA or other federal civilian agencies Experience managing multi-year federal contracts Familiarity with VA systems, processes, and governance structures

Oversee flooring installation projects, manage customer communication, and resolve on-site issues. | Experience in flooring installation, project management, and ability to travel to multiple sites. | Description About Preferred Floor & Tile Co. (PF&TCO) Preferred Floor & Tile Co. is one of the fastest-growing flooring companies in the world. Headquartered in Charlotte, NC, with regional offices in Atlanta, FL, and Nashville, we specialize in turnkey flooring solutions for national and regional homebuilders, single-family rental properties (SFR), and multi-family property management companies. We’re a family-owned company focused on building long-term relationships with our clients by consistently delivering quality and value. If you’re passionate about customer engagement and want to grow your career in the flooring and tile installation industry, we want to hear from you! Job Summary: We are seeking a detail-oriented and proactive Flooring Field Project Manager with a strong background in flooring installation, customer service, and technical expertise. This role involves coordinating flooring installation projects, resolving issues on-site, and maintaining high-quality standards. Daily travel to customer sites is required, with extended drive times expected. Key Responsibilities: Oversee and coordinate flooring installation projects, ensuring timelines, budgets, and quality standards are met. Serve as the primary contact for customers, providing updates and managing changes. Address and resolve on-site challenges, including material delays or installation issues. Conduct virtual service appointments to resolve customer complaints and perform inspections. Maintain project records and communicate effectively with customers and installation teams. Requirements Qualifications: Experience in flooring installation and customer service required; residential and commercial experience preferred. Proficiency with computers, mobile devices, and various software applications. Strong organizational, communication, and problem-solving skills. Ability to lift 65 lbs., perform physical tasks, and meet vision requirements. Valid driver’s license and reliable transportation for daily travel to customer sites. Other Details: FLSA: Salaried, Exempt Regular travel required; extended drive times expected. Must be able to work independently, manage multiple projects, and uphold the highest professionalism. Competencies: Technical knowledge, teamwork, professionalism, and a commitment to quality and safety. Strong organizational and time management skills with attention to detail. If you thrive in a fast-paced environment, excel at managing projects, and have a passion for delivering exceptional customer experiences, we encourage you to apply! Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Schedule: Day shift Application Question(s): This position requires the ideal candidate to travel to various project sites to oversee flooring installation work performed by subcontractors, supervise their work, and conduct walkthroughs. Are you comfortable driving to multiple locations in a single day? Experience: Flooring installation: 5 years (Preferred) Project lead for a flooring installation project: 2 years (Preferred) Ability to Commute Work Location: On the road

Leading a team of youth care specialists, setting objectives, recruiting, and ensuring program success using trauma-informed approaches. | Requires a bachelor's degree, supervisory experience, and proficiency in Microsoft Office, with a focus on leadership and team development. | Description Get to know Thompson! Thompson’s continuum of care encompasses three domains: prevention services, foster care, and mental health, operating across the Carolinas, Florida and Tennessee with new operations expanding into Kentucky. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. At Thompson, we live up to our values of Excellence, Innovation, Commitment, Caring and Integrity! What will you do as a Program Director, Child Services? As the Program Director, Child Services, you will lead a team of Youth Care Specialists, providing an array of trauma- informed services for the children and families they serve. As Program Director, Child Services you will have the following responsibilities: Will use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented. Proactive coaching and feedback to ensure professional development and growth of direct reports. Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports. Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met. Recruit, interview and selection of top tier talent for their program staff. Conduct thorough and well-documented assessments of direct reports’ performance. Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives. Create an open and trusting environment where teamwork and collaboration is valued. Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork. Respond and address to any client/parent/guardian complains/concerns. Other duties as assigned What does this position offer? Starting Pay Range: $55k-$65k annually Fantastic Full-time benefits… 3 weeks paid time off (PTO) first year plus 10 paid holidays! Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options 401K Match Education Reimbursement Referral Bonus Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans Paid time off for volunteering in the community Free EAP services Mileage Reimbursement iPhone and Laptop provided for eligible roles Multiple opportunities for growth Ongoing, structured leadership development and growth opportunities Requirements Minimum Qualifications/Requirements: Bachelor’s degree required. Supervisory experience preferred. Verified 3 years of work experience as a high performing individual contributor in a related field with exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions. Displays the capacity/coachability for future growth and development as a leader. Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program Proficient in Microsoft Office Suite application software, excellent written and oral communication skills. You’re the right fit for the Program Director, Child Services position if… You have a passion for developing and growing teams You enjoy knowing you’re making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify

Managing client onboarding, data reporting, project milestones, and documentation to ensure smooth client lifecycle and revenue growth. | 1-3 years supporting B2B client onboarding, advanced Excel skills, CRM hygiene, and a relevant bachelor’s degree or equivalent experience. | The Role: As a Customer Success Senior Associate, you are the "Architect" of the client journey. You own the heavy lifting of the client lifecycle, focusing on flawless onboarding, technical implementation, and data integrity. Working in partnership with a CSM, you ensure the "Graphite Machine" runs smoothly behind the scenes. This role is perfect for a project management pro who loves data and wants to see how financial operations impact business growth at scale. What You'll Do: Onboarding Mastery: Own the end-to-end implementation process for new clients, ensuring a seamless transition from Sales to Service Delivery through rigorous project management. Data Storytelling: Build the "Data Decks" for QBRs. You transform raw CRM and financial data into polished, actionable reports that the CSM uses to drive strategy. Project Governance: Manage all internal milestones, ensuring the service delivery team and the client are hitting their deadlines. Nothing falls through the cracks on your watch. Revenue Support: Proactively monitor client usage and needs to flag upsell opportunities for the CSM. Documentation & Foundations: Act as the gatekeeper for client financial data, ensuring all documentation is organized, accurate, and ready for the accounting teams. What You'll Bring: Experience: 1–3 years supporting B2B client onboarding in Professional Services (Accounting, Finance, or Tech Services). Project Management: Proven experience in implementation or complex coordination. A PMP or CAPM certification is a massive advantage. Technical Excellence: Advanced Excel skills (Pivot Tables, VLOOKUPs, Data Visualization) and CRM hygiene. Education: Bachelor’s Degree (Accounting or Finance preferred) or comparable experience in similar field. Comprehensive Benefits & Perks: Health & Wellness: Competitive Medical, Dental, and Vision coverage. 100% of the employee's health insurance premium is covered by the company. Financial Security: Company-paid Short-Term and Long-Term Disability insurance. Work/Life Balance To Include: Generous Unlimited Paid Time Off (PTO), 11 Paid Company Holidays, and comprehensive Paid Parental Leave. Remote Work Setup: Fully remote position with company-provided technology equipment and a $250 technology stipend to support your ideal home office setup. 401k: With a company match

Manage client relationships, lead strategic reviews, identify growth opportunities, and mentor team members. | Requires 3+ years in B2B or FinTech, financial literacy, and experience managing revenue targets. | The Role: As a Customer Success Manager (CSM) at Graphite Financial, you are the strategic "Face" of the account. You aren't just managing a checklist; you are a trusted advisor to founders and executive teams. You will leverage your financial acumen to translate complex data into growth strategies, ensuring our clients don’t just stay with us—they thrive. You own the high-level relationship, the renewal, and the expansion strategy, while providing mentorship to the Senior Associates who support your book of business. What You'll Do: Strategic Advisory: Lead high-impact Quarterly Business Reviews (QBRs) that move beyond "status updates" to provide deep insights into financial statements and operational gaps. Revenue & Retention: You are responsible for identifying upsell/expansion opportunities and driving contract renewals. Crisis Management: Act as the final point of escalation, turning potential churn risks into long-term retention wins through creative problem-solving and executive presence. Account Health & Strategy: Develop and monitor client health scores, proactively intervening with strategies for at-risk accounts. Leadership & Mentorship: Guide and mentor Senior Associates, ensuring they meet project milestones and maintain the operational integrity of your accounts. What You'll Bring: Experience: 3+ years in B2B Professional Services or FinTech. You must have a proven track record of managing a book of business and owning revenue targets (renewals/upsells). Financial Literacy: A deep understanding of corporate financial operations. Education: Bachelor’s Degree in Accounting or Finance (highly preferred). Soft Skills: Expert-level negotiation, executive presence, and the ability to influence C-suite decision-makers. Comprehensive Benefits & Perks: Health & Wellness: Competitive Medical, Dental, and Vision coverage. 100% of the employee's health insurance premium is covered by the company. Financial Security: Company-paid Short-Term and Long-Term Disability insurance. Work/Life Balance To Include: Generous Unlimited Paid Time Off (PTO), 11 Paid Company Holidays, and comprehensive Paid Parental Leave. Remote Work Setup: Fully remote position with company-provided technology equipment and a $250 technology stipend to support your ideal home office setup. 401k: With a company match

Lead the development and execution of the Response Support Platform, aligning stakeholder needs with technical solutions, and managing vendor evaluations and platform implementation. | Extensive experience in product management, contact center support platforms, stakeholder management, and familiarity with AI/ML capabilities. | World Central Kitchen (WCK) is building a global Response Support Platform to deliver 24x7 omnichannel support to frontline teams operating in crisis environments worldwide. This platform will integrate AI-powered Tier 0 self-service, a Knowledge Management System (KMS), multilingual helpdesk capabilities, Global Event Monitoring (GEM), and CRM capabilities — either expanding our current use of Salesforce or evaluating alternative solutions. The VP, Response Technology holds accountability for the platform vision and strategy. The Product Manager will work closely with the VP to drive execution — conducting discovery, developing recommendations, managing stakeholder engagement, and coordinating implementation. This is a highly collaborative role where the PM brings structure, rigor, and execution capacity while the VP provides strategic direction, prioritization guidance, and decision-making on key trade-offs. Key Partnerships This role sits at the intersection of several teams. Success depends on building strong, trust-based relationships across the organization. Enterprise Technology owns WCK's technology stack and will provide engineering capacity for implementation. The PM needs to deeply understand the existing stack, some components may already meet platform requirements, and stay tightly aligned on architecture decisions and build vs. buy trade-offs. The Director of Knowledge Management (within Governance) holds functional ownership of Knowledge Management (KM) curation and implementation. The PM will partner closely with them to ensure the KMS component reflects governance standards while meeting operational needs. Beyond these core partnerships, the PM will engage regularly with Response Operations, Community Response, People Response, and Response Security — the teams who will ultimately use the platform daily. Key Responsibilities Product Strategy & Vision Shape the product vision for the Response Support Platform across all components: KM, omnichannel helpdesk, AI Tier 0, Global Event Monitoring (GEM), and CRM Develop comprehensive product requirements based on stakeholder needs across Response Operations, Community Response, People Response, Response Security, and Governance Create and maintain a prioritized product roadmap aligned with organizational priorities Navigate trade-offs across speed, safety, compliance, and user experience Discovery & Requirements Conduct stakeholder interviews across all functional areas to understand support needs, pain points, and workflows Document current-state processes and identify gaps in existing support capabilities Define user personas and journey maps for field teams, remote coordinators, and central staff Translate operational requirements into technical specifications in coordination with Enterprise Technology Solution Evaluation & Selection Assess existing tools within WCK's technology stack for potential use, in partnership with Enterprise Technology Research and evaluate enterprise platform options (e.g., ServiceNow, Salesforce Service Cloud, Zendesk, Genesys) with consideration for build vs. buy trade-offs Evaluate AI/ML capabilities for Tier 0 self-service, NLP translation, and predictive routing Assess CRM requirements and evaluate options — including expansion of current Salesforce implementation or alternative solutions Develop solution recommendation documentation and evaluation criteria aligned with Enterprise Technology standards Coordinate vendor demonstrations and technical evaluations as needed Stakeholder Alignment & Communication Build cross-functional alignment with partner teams Prepare and present progress updates to stakeholders Manage stakeholder expectations and surface escalations as needed Drive consensus on prioritization decisions Deliverables Phase 1: Discovery & Foundation (Months 1-3) Stakeholder interview synthesis and requirements documentation Current-state assessment and gap analysis Product vision document and 12-month roadmap Platform solution recommendation with evaluation criteria (build vs. buy analysis) CRM requirements assessment and preliminary recommendation 3-month checkpoint presentation to leadership Phase 2: Selection & Planning (Months 4-6) Vendor evaluation summary and recommendation Platform architecture and integration design Detailed implementation plan and timeline MVP scope definition and acceptance criteria Phase 3: Build & Iterate (Months 7-12) MVP delivery oversight and iteration based on user feedback CRM integration with Phase 1 platform deployment Product documentation and training materials Quarterly roadmap updates and stakeholder reviews 12-month engagement summary and transition plan 3-Month Evaluation Criteria At the 3-month checkpoint, the engagement will be evaluated against the following success criteria: Completion of stakeholder discovery across all key functional areas Delivery of product vision document and roadmap approved by VP, Response Technology Platform solution recommendation delivered and evaluation process initiated CRM requirements documented with preliminary recommendation Demonstrated ability to drive alignment across cross-functional stakeholders Established effective working relationships with Enterprise Technology and Knowledge Management partners Effective communication and collaboration with Response Technology leadership Either party may terminate the engagement at the 3-month checkpoint with 14 days written notice if the above criteria are not satisfactorily met. Working Arrangements Location: Remote (US timezone overlap required for core collaboration hours) Hours: Full-time equivalent (~40 hours/week) Communication: Regular syncs with VP, Response Technology; async collaboration via Slack/email Travel: Minimal; potential for occasional travel to WCK HQ or field locations if needed Terms & Conditions Initial term: 12 months from contract effective date 3-month evaluation checkpoint with mutual termination option (14 days notice) Extension beyond initial term subject to mutual agreement All work product and intellectual property created under this agreement shall be owned by WCK Required Qualifications 4-7 years of product management experience, preferably in enterprise platform or B2B SaaS environments Experience with contact center or omnichannel support platforms (Genesys, Zendesk, Five9, or similar) Familiarity with AI/ML product development (chatbots, NLP, conversational AI, or intelligent routing) Strong stakeholder management and communication skills Proven ability to operate effectively in matrixed environments with shared ownership models Experience leading discovery processes and vendor evaluations Ability to work autonomously in a remote, fast-paced environment Working location must have working-hour overlap with U.S. time zones to support cross-functional collaboration Preferred Experience in humanitarian, nonprofit, or crisis response organizations Familiarity with Knowledge Management Systems and governance frameworks Experience supporting globally distributed, multilingual operations Why Join Us? World Central Kitchen uses the power of food to nourish communities and strengthen economies in times of crisis and beyond. We are first responders, mobilizing with a network of food trucks, restaurants, and community kitchens to provide chef-prepared meals to those in need. WCK operates with an "embrace chaos mindset" — we show up when others can't or won't, and we adapt in real-time to meet the needs of the communities we serve. We're looking for team members who thrive in this environment: resourceful, resilient, and driven by the urgency of the mission.

Leading and coordinating project teams to deliver mobile video solutions on time and within budget, while maintaining customer satisfaction. | Requires 3+ years in project or business operations, a bachelor's degree, and the ability to obtain security clearance; technical skills in project management methodologies and specific mobile video technologies are preferred. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of these mission critical systems for Government & Public Safety customers. Job Description Project Manager (PM) is responsible for the implementation of Mobile Video solutions and will act and be recognized as the leader / focal point for all aspects of assigned project(s). Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc.) to analyze complex issues and develop resolutions for any issues related to assigned project(s). The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. The project manager is responsible for direct communication to customer’s organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project. In addition, the project manager is responsible for the overall pre-tax profit of all projects. Responsibilities: • Directs and coordinates the work activities of project team. • Demonstrates awareness of all nine areas of PMBOK project management, PRINCE2, or applicable PM standard with a firm understanding of two. Has knowledge of at least one major project phase. Is a major contributor to the development of the project plan. • Contributes to the fulfillment of projects and organizational objectives. • Prepares reports for upper management regarding status of the project. Preferred Skills: • Strong presentation and negotiating skills • PMP highly desired. • Mobile video technology to include required wireless/LTE infrastructure, policy/procedures for retention/redaction/chain of custody, evidence management software and workflow a plus. • Self motivated team player able to work effectively with general guidance toward objectives. The Travel Requirement for this role is 50-75% This position is a remote position, however due to travel requirements, candidates should be located in one of the following areas: Arizona, California, Nevada, Oregon, or Washington. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $80,000-$90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Requied Skills: • High School diploma, Bachelor's Degree in Business, Communication, Finance, IT, Management, or Technology required. • 3+ years of experience in Project Management, Program Management, Business Operations, or Sales required. • Must be able to obtain background clearance as required by our government customers. #LI-JM3 #LI-REMOTE Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Manage a large book of business, ensure user adoption, lead executive reviews, and drive customer retention and growth. | Deep experience in SaaS customer success, strong relationship-building skills, technical platform understanding, and excellent communication. | Customer Success Manager, Growth AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by developing deep and personal relationships with our user base, driving user adoption Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals. Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. Identify and illuminate customer success stories and examples of AcuityMD ROI Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. You have the eagerness to learn and dig deep into technical aspects of the platform. You are a patient and active listener. You’re proactive and self-driven, and bring infectious energy and resiliency. You are an excellent verbal and written communicator (email & PPT). You’re highly organized with ability to multi-task and prioritize different assignments. You are comfortable with change (tooling, processes, etc) Nice to Haves Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000-$160,000 You must have an eligible work permit in the USA to be considered for this position. We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Manage and grow a portfolio of enterprise medical technology clients through strategic engagement, value demonstration, and renewal management. | Over 5 years of experience in Customer Success or related roles, excellent communication skills, and ability to develop strategic client relationships. | Customer Success Manager, Enterprise AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. The AcuityMD Customer Success organization empowers customers to maximize the value of the AcuityMD platform. By playing the role of a strategic partner, we foster long-term relationships through proactive engagement, exceptional service, and product and industry expertise. Team Mission AcuityMD's Enterprise Customer Success Team is responsible for managing customer base with a revenue band of $50M-$1B. These are established Medical Device organizations who are on the path to becoming technologically advanced in how they manage their commercial operations. These typically are land and expand set up engagements where a deep understanding of the customer landscape, their business and short and long term strategic goals becomes critical to ensure we partner in change management with an ultimate goal of expanding footprint and platform adoption leading to deeper ROI for the customer and expansions for the business. We strongly encourage people of all backgrounds to apply. Responsibilities Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD Identify and illuminate customer success stories and examples of AcuityMD ROI Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD Your Profile 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry You’re able to develop close personal relationships with customers and colleagues through empathy You are a patient and active listener You’re proactive and self-driven, and bring infectious energy and resiliency You are an excellent verbal and written communicator (email & PPT) You’re highly organized with ability to multi-task and prioritize different assignments Nice to Haves Analytical background with experience with SQL or other query-based language You must have an eligible work permit in the USA to be considered for this position. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000 to $200,000 We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Competitive compensation with equity upside. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.