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Lead and optimize full-funnel lifecycle marketing campaigns to drive customer activation, engagement, and expansion in a SaaS environment. | 4-7+ years of experience in demand generation or campaign marketing, strong HubSpot skills, and a data-driven approach to program management. | Lifecycle & Growth Marketing Manager AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. In this role, you’ll lead full-funnel lifecycle marketing initiatives across both customer and prospect audiences—from activation to cross-sell. Sitting on the Growth Marketing team, you’ll collaborate closely with Customer Marketing, Revenue, and Ops to turn product usage data into automated, revenue-generating lifecycle programs. If you enjoy building systems, creating structure, and translating customer behavior into action, this role is for you. Team Mission AcuityMD’s Marketing team plays a pivotal role in shaping our go-to-market strategy, testing new campaigns, and driving revenue. We’re not just marketing a product—we’re driving an industry-wide shift in how MedTech companies find and close their best opportunities. We collaborate cross-functionally to refine our value proposition, equip Sales for success, and help customers get the most out of our platform. Responsibilities Lead the strategy and execution of lifecycle programs across activation, engagement, and expansion. Build and manage automated workflows and nurture sequences in HubSpot, leveraging CRM, building landing pages, and product usage data. Align lifecycle messaging with Growth campaigns (ABM, paid, digital) to ensure a cohesive experience. Partner with Customer Marketing to enable scalable advocacy, event, and newsletter outreach ensuring consistency and adherence to best practices. Define segmentation and triggers that support expansion and retention initiatives. Own lifecycle content strategy and execution while partnering with Marketing Ops on data accuracy and system integrity. Track and analyze lifecycle performance to optimize activation, conversion, and cross-sell outcomes. Experiment with tools like Clay, 6sense, and product integrations to personalize and accelerate the customer journey. Create templates, documentation, and QA processes to standardize email and nurture execution across teams. Your Profile 4–7+ years of experience in lifecycle, demand generation, or campaign marketing (B2B SaaS or MedTech preferred). Strong hands-on experience in HubSpot (workflow creation, landing page creation, QA, email execution). Deep understanding of how lifecycle marketing supports sales and customer success in driving pipeline and expansion. Data-driven, detail-oriented, and energized by building structured programs from insights. Effective cross-functional collaborator who thrives in fast-paced environments. Able to shift between strategic thinking and tactical execution seamlessly. Nice to Haves Experience with product-triggered or usage-based lifecycle campaigns. Strong copywriting skills for nurture and reactivation emails. Familiarity with lead scoring models, segmentation strategies, and lifecycle analytics. Comfort working with RevOps and Marketing Ops to operationalize data and workflows. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: $140,000-$180,000 You must have an eligible work permit in the USA to be considered for this position We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Own and execute AcuityMD’s corporate narrative, brand voice, and content strategy to drive market positioning and revenue growth. | Proven experience in brand and communications leadership, excellent storytelling and creative direction skills, stakeholder management, and familiarity with analytics and cross-team collaboration. | Director/Sr. Director of Branding and Communications AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. AcuityMD is growing fast, and our brand and story have to keep up. We need a leader who can define and own our corporate narrative, brand voice, and market positioning, then turn it into a steady drumbeat of high quality thought leadership, PR pull through, and brand consistency across every touchpoint. This role blends brand, creative direction, and communications into one clear owner. You will set the strategy and also execute, especially early on. Team Mission AcuityMD’s mission is to accelerate the adoption of cutting edge medical technology. As part of the marketing team, you’ll play a pivotal role in shaping our go-to-market strategy, testing new campaign ideas, and driving revenue. We’re not just marketing a product; we’re driving an industry-wide shift in how MedTech companies find and close their best opportunities. Our focus is on equipping Sales for success, collaborating with Product to refine and communicate our value, and working closely with customers to ensure they get the most out of our solutions. If you're looking for a fast-paced, growing, and collaborative team that makes a positive impact, AcuityMD's marketing team is the place to be. Responsibilities Own AcuityMD’s corporate narrative, positioning, and point of view in the market Define and enforce brand voice, tone, and messaging across all external touchpoints Set creative direction and lead design and brand partners with a clear vision Lead the narrative and content strategy for Flywheel, overseeing thought leadership and customer stories to ensure a cohesive, high impact conference experience Build and run the editorial strategy, including bylined articles and executive ghostwriting Define brand and comms metrics and use performance data to tie work to pipeline and revenue Partner with PR to sharpen storylines, improve placement quality, and drive pull through Set direction for social presence and content distribution across channels Align messaging and timing with Product Marketing,, Demand, Sales, and the exec team Your Profile Proven experience owning brand and communications together, or leading one with strong capability in the other Strong narrative and editorial judgement with the ability to spot differentiated angles Excellent writer who can translate complex topics into clear, credible stories Strong taste and creative direction skills, including managing designers or agencies Excellent stakeholder management and cross-team collaboration skills Nice to Haves MedTech/healthcare B2B experience or fast growing tech startup Comfort using analytics to measure content and brand performance Background in journalism, editorial, research, analyst, or comms roles with long form writing responsibility AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: $200,000 -$240,000 You must have an eligible work permit in the USA to be considered for this position We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Execute and optimize multi-channel digital campaigns, manage digital platforms, analyze performance metrics, and collaborate across teams to support organizational goals. | Bachelor’s degree in Marketing or related field, 3-5 years in digital marketing, proficiency in Mailchimp, WordPress, Google Analytics, and social media management. | Position Overview The Manager, Marketing & Digital Engagement supports Cure HHT’s marketing execution, campaign performance, and digital presence by implementing approved strategies across all platforms. This role ensures that every communication is strategic, timely, and measurable — maximizing awareness, engagement, and support for the mission. Responsible for managing digital systems, data, and analytics, the Manager executes multi-channel campaigns that connect the HHT community, drive participation in programs, and inspire giving. Working closely with the Sr. Manager, Content & Brand Strategy, this role ensures that the right stories reach the right audiences at the right time. Key Responsibilities Digital Marketing & Campaign Execution Execute and manage the scheduling and delivery of digital marketing campaigns aligned with approved organizational priorities that advance awareness, community engagement, and fundraising goals. Manage and optimize Cure HHT’s digital platforms, including email marketing (Mailchimp/MCAE), website (WordPress), and social media channels. Collaborate with the Philanthropy, Education & Community Engagement, Research, National Healthcare Programs, and Therapeutics teams to execute giving campaigns, peer-to-peer drives, research, and awareness initiatives. Implement campaign objectives, calls to action, and audience targeting as defined in campaign briefs and strategic plans. Manage production and logistics for all organizational direct mail campaigns, including fundraising appeals, newsletters, and clinical care and research program mailers, ensuring alignment across print and digital channels. Analytics, Data, and Optimization Monitor and analyze marketing metrics across all channels (email, website, social, paid ads), producing monthly performance reports for leadership. Monitor and report on campaign performance, providing data-informed insights and recommendations to support optimization decisions led by senior marketing leadership. Manage SEO, Google Analytics, and digital advertising (e.g., Google Ad Grants, Meta Ads) to expand reach and drive conversion. Support the development and maintenance of marketing performance dashboards by preparing data, reports, and summaries for leadership review. Website & Email Management Manage day-to-day website updates and content publishing in alignment with brand standards and strategic direction. Manage website updates, landing pages, and blog posts in collaboration with the Content & Brand Strategy Manager. Execute email marketing campaigns, list management, and automation in alignment with approved strategy and messaging frameworks. Ensure all digital content follows accessibility and brand standards. Cross-Functional Collaboration & Support Partner with the Sr. Manager, Content & Brand Strategy to deploy storytelling content through digital channels and social campaigns. Support the Manager, Patient Education & Events, and Sr. Manager, Community Engagement by promoting programs, webinars, and events through integrated digital and print campaigns. Collaborate with Philanthropy and program teams to align digital execution with campaign timelines and messaging direction. Maintain an organization-wide content calendar in partnership with the Sr. Manager, Content & Brand Strategy. Systems, Tools, and Vendor Management Manage assigned vendor relationships in alignment with approved scopes of work and budgets. Identify system needs and provide recommendations for tools or enhancements for leadership review and approval. Continuous Improvement Stay current with emerging trends in digital marketing, nonprofit communications, and analytics. Test and pilot approved digital tactics to improve engagement and conversions. Regularly review KPIs to identify opportunities for innovation and growth. Qualifications Required Bachelor’s degree in Marketing, Communications, or related field 3–5 years of experience in digital marketing, preferably in a nonprofit or healthcare setting Proficiency in Mailchimp, WordPress, Google Analytics, and social media management platforms Strong analytical skills and ability to interpret data into actionable insights Proven ability to manage multiple campaigns simultaneously with precision and deadlines Excellent written and verbal communication skills Preferred Experience managing SEO strategy Familiarity with Salesforce or similar CRM platforms Experience supporting online fundraising or advocacy campaigns Understanding of accessibility and compliance best practices Experience working with a Project Management Tool such as Asana Core Competencies · Digital Marketer: Skilled at managing tools, data, and digital ecosystems. · Campaign Builder: Executes coordinated, high-performing multi-channel campaigns. · Analyst: Uses metrics to drive continuous improvement and smarter marketing. · Collaborator: Works seamlessly with creative, engagement, and philanthropy partners. · Mission-Driven: Passionate about leveraging digital tools to expand impact and awareness. Compensation and Benefits Cure HHT offers a competitive salary benchmarked for our size nonprofit, commensurate with experience, medical, dental, vision benefits, generous PTO, remote work, and opportunities for professional development and leadership growth in a dynamic, mission-driven organization. Equal Opportunity Statement Cure HHT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manage and execute complex employee listening programs, guide clients on best practices, and optimize internal processes. | 3-4+ years in SaaS or employee experience program management, strong communication, and cross-functional collaboration skills. | About Perceptyx At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level. The Role Are you a proven Program Manager ready to take on increasingly complex challenges and help organizations make work better for their employees? As a Program Manager 2, you’ll lead sophisticated employee listening programs, manage engagements of increasing scope, and drive consistency across global accounts. You’ll leverage your program management expertise, problem-solving skills, and collaborative mindset to deliver high-quality, high-impact results that help customers turn insights into action. If you excel in a fast-paced environment, are passionate about continuous improvement, and take pride in delivering exceptional outcomes, we’d love to meet you. What You’ll Do Program Execution: Manage and execute increasingly complex employee listening programs across multiple project methodologies. Consultative Guidance: Gather business requirements and guide customers on Perceptyx’s best practices for optimal program design. Risk Management: Proactively identify, analyze, and mitigate risks and dependencies to ensure timely, high-quality delivery. Process Optimization: Optimize internal processes, demonstrating efficiency in managing timelines, deliverables, and customer interactions. Cross-Functional Collaboration: Partner with Customer Success and Sales to identify expansion opportunities and ensure scope alignment. Team Enablement: Mentor junior members of the team and contribute to internal documentation, best practices, and enablement initiatives. Systems Management: Maintain organized program documentation and track timelines using Certinia, Gainsight, and other enterprise tools. What You Bring Experience: 3 - 4+ years in program or project management within SaaS, consulting, or employee experience (EX); enterprise-level customer experience is highly preferred. Education: Undergraduate degree preferred, or equivalent practical experience. Project Mastery: Proven success managing multiple complex programs concurrently with high attention to detail. Communication: Strong relationship-building, analytical, and communication skills. Agility: Ability to balance independence with deep collaboration in a fast-moving, high-growth environment. Tech-Savviness: Comfort navigating cross-functional tools and complex platform configurations. Our Interview Process & AI Transparency At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation. Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience. AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates. Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy. Compensation & Benefits Salary Range: 100,000-120,000 CAD per year. Note: Final compensation is determined by factors including experience, geography, and skills. Benefits: Comprehensive medical, dental, and vision insurance; RRSP matching; generous PTO and paid holidays; parental leave; and professional development budget. Perceptyx is an equal opportunity employer committed to a diverse workforce. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know. Perceptyx is an EEO/AA/Minority/Female/Disability/Veteran employer.

Oversee and coordinate large-scale federal contract operations, ensuring compliance, performance, and stakeholder engagement. | Minimum 12 years of relevant experience in federal operations, project management certification, and experience with government agencies, especially VA or DoD. | About GKG With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002. Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients. Overview The Program Manager will provide senior-level program management support to the U.S. Department of Veterans Affairs (VA) at VA Headquarters in Washington, DC. This role is responsible for overseeing contractor operations in accordance with the Performance Work Statement (PWS), ensuring effective delivery of services, and serving as the primary point of contact between the Contractor and VA Government leadership. The Program Manager will lead teams supporting programs of national scope while ensuring all activities align with VA mission objectives, policies, and standards. This announcement is associated with GKG's Future Opportunities. Future Opportunities includes contract driven professional services that are in proposal, source selection, or recently awarded. Expressing interest in GKG's Future Opportunities offers you the ability to share your capabilities and career interests with GKG; aligning your next step with your career goals! Responsibilities Provide overall leadership, coordination, and management of contract operations as defined in the PW Serve as the primary liaison between the Contractor and VA Government stakeholders, engaging regularly with senior-level VA and interagency leadership Oversee program planning, execution, performance tracking, and risk management across all contract activities Ensure contractor personnel maintain required technical competency, professional conduct, and compliance with VA standards Manage staffing, performance, and continuity of services, including the immediate removal and replacement of personnel deemed unacceptable by the Government at no additional cost Ensure timely and accurate reporting, documentation, and deliverables in support of VA operations Coordinate document uploads and system interactions with the VA Network, ensuring at least four contractor personnel maintain full-time interface capability Support continuous improvement initiatives while recognizing that final VA business decisions remain the responsibility of Government personnel Other duties as assigned Qualifications Bachelor’s degree Minimum of 12 years of relevant experience managing operations aligned with PWS-defined requirements Demonstrated experience leading teams and managing large-scale, nationally scoped programs within the Federal Government or Department of Defense (DoD) Active Project Management Professional (PMP) certification or equivalent industry-recognized project management certification (must be maintained throughout the duration of the contract) Proven track record of engaging and collaborating with senior-level Government and interagency stakeholders Strong written and verbal communication skills Proficiency in office automation tools and software (e.g., Microsoft Office Suite) Desired Qualifications Prior experience supporting VA or other federal civilian agencies Experience managing multi-year federal contracts Familiarity with VA systems, processes, and governance structures

Oversee flooring installation projects, manage customer communication, and resolve on-site issues. | Experience in flooring installation, project management, and ability to travel to multiple sites. | Description About Preferred Floor & Tile Co. (PF&TCO) Preferred Floor & Tile Co. is one of the fastest-growing flooring companies in the world. Headquartered in Charlotte, NC, with regional offices in Atlanta, FL, and Nashville, we specialize in turnkey flooring solutions for national and regional homebuilders, single-family rental properties (SFR), and multi-family property management companies. We’re a family-owned company focused on building long-term relationships with our clients by consistently delivering quality and value. If you’re passionate about customer engagement and want to grow your career in the flooring and tile installation industry, we want to hear from you! Job Summary: We are seeking a detail-oriented and proactive Flooring Field Project Manager with a strong background in flooring installation, customer service, and technical expertise. This role involves coordinating flooring installation projects, resolving issues on-site, and maintaining high-quality standards. Daily travel to customer sites is required, with extended drive times expected. Key Responsibilities: Oversee and coordinate flooring installation projects, ensuring timelines, budgets, and quality standards are met. Serve as the primary contact for customers, providing updates and managing changes. Address and resolve on-site challenges, including material delays or installation issues. Conduct virtual service appointments to resolve customer complaints and perform inspections. Maintain project records and communicate effectively with customers and installation teams. Requirements Qualifications: Experience in flooring installation and customer service required; residential and commercial experience preferred. Proficiency with computers, mobile devices, and various software applications. Strong organizational, communication, and problem-solving skills. Ability to lift 65 lbs., perform physical tasks, and meet vision requirements. Valid driver’s license and reliable transportation for daily travel to customer sites. Other Details: FLSA: Salaried, Exempt Regular travel required; extended drive times expected. Must be able to work independently, manage multiple projects, and uphold the highest professionalism. Competencies: Technical knowledge, teamwork, professionalism, and a commitment to quality and safety. Strong organizational and time management skills with attention to detail. If you thrive in a fast-paced environment, excel at managing projects, and have a passion for delivering exceptional customer experiences, we encourage you to apply! Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Schedule: Day shift Application Question(s): This position requires the ideal candidate to travel to various project sites to oversee flooring installation work performed by subcontractors, supervise their work, and conduct walkthroughs. Are you comfortable driving to multiple locations in a single day? Experience: Flooring installation: 5 years (Preferred) Project lead for a flooring installation project: 2 years (Preferred) Ability to Commute Work Location: On the road

Leading a team of youth care specialists, setting objectives, recruiting, and ensuring program success using trauma-informed approaches. | Requires a bachelor's degree, supervisory experience, and proficiency in Microsoft Office, with a focus on leadership and team development. | Description Get to know Thompson! Thompson’s continuum of care encompasses three domains: prevention services, foster care, and mental health, operating across the Carolinas, Florida and Tennessee with new operations expanding into Kentucky. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. At Thompson, we live up to our values of Excellence, Innovation, Commitment, Caring and Integrity! What will you do as a Program Director, Child Services? As the Program Director, Child Services, you will lead a team of Youth Care Specialists, providing an array of trauma- informed services for the children and families they serve. As Program Director, Child Services you will have the following responsibilities: Will use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented. Proactive coaching and feedback to ensure professional development and growth of direct reports. Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports. Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met. Recruit, interview and selection of top tier talent for their program staff. Conduct thorough and well-documented assessments of direct reports’ performance. Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives. Create an open and trusting environment where teamwork and collaboration is valued. Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork. Respond and address to any client/parent/guardian complains/concerns. Other duties as assigned What does this position offer? Starting Pay Range: $55k-$65k annually Fantastic Full-time benefits… 3 weeks paid time off (PTO) first year plus 10 paid holidays! Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options 401K Match Education Reimbursement Referral Bonus Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans Paid time off for volunteering in the community Free EAP services Mileage Reimbursement iPhone and Laptop provided for eligible roles Multiple opportunities for growth Ongoing, structured leadership development and growth opportunities Requirements Minimum Qualifications/Requirements: Bachelor’s degree required. Supervisory experience preferred. Verified 3 years of work experience as a high performing individual contributor in a related field with exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions. Displays the capacity/coachability for future growth and development as a leader. Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program Proficient in Microsoft Office Suite application software, excellent written and oral communication skills. You’re the right fit for the Program Director, Child Services position if… You have a passion for developing and growing teams You enjoy knowing you’re making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify

Managing client onboarding, data reporting, project milestones, and documentation to ensure smooth client lifecycle and revenue growth. | 1-3 years supporting B2B client onboarding, advanced Excel skills, CRM hygiene, and a relevant bachelor’s degree or equivalent experience. | The Role: As a Customer Success Senior Associate, you are the "Architect" of the client journey. You own the heavy lifting of the client lifecycle, focusing on flawless onboarding, technical implementation, and data integrity. Working in partnership with a CSM, you ensure the "Graphite Machine" runs smoothly behind the scenes. This role is perfect for a project management pro who loves data and wants to see how financial operations impact business growth at scale. What You'll Do: Onboarding Mastery: Own the end-to-end implementation process for new clients, ensuring a seamless transition from Sales to Service Delivery through rigorous project management. Data Storytelling: Build the "Data Decks" for QBRs. You transform raw CRM and financial data into polished, actionable reports that the CSM uses to drive strategy. Project Governance: Manage all internal milestones, ensuring the service delivery team and the client are hitting their deadlines. Nothing falls through the cracks on your watch. Revenue Support: Proactively monitor client usage and needs to flag upsell opportunities for the CSM. Documentation & Foundations: Act as the gatekeeper for client financial data, ensuring all documentation is organized, accurate, and ready for the accounting teams. What You'll Bring: Experience: 1–3 years supporting B2B client onboarding in Professional Services (Accounting, Finance, or Tech Services). Project Management: Proven experience in implementation or complex coordination. A PMP or CAPM certification is a massive advantage. Technical Excellence: Advanced Excel skills (Pivot Tables, VLOOKUPs, Data Visualization) and CRM hygiene. Education: Bachelor’s Degree (Accounting or Finance preferred) or comparable experience in similar field. Comprehensive Benefits & Perks: Health & Wellness: Competitive Medical, Dental, and Vision coverage. 100% of the employee's health insurance premium is covered by the company. Financial Security: Company-paid Short-Term and Long-Term Disability insurance. Work/Life Balance To Include: Generous Unlimited Paid Time Off (PTO), 11 Paid Company Holidays, and comprehensive Paid Parental Leave. Remote Work Setup: Fully remote position with company-provided technology equipment and a $250 technology stipend to support your ideal home office setup. 401k: With a company match

Manage client relationships, lead strategic reviews, identify growth opportunities, and mentor team members. | Requires 3+ years in B2B or FinTech, financial literacy, and experience managing revenue targets. | The Role: As a Customer Success Manager (CSM) at Graphite Financial, you are the strategic "Face" of the account. You aren't just managing a checklist; you are a trusted advisor to founders and executive teams. You will leverage your financial acumen to translate complex data into growth strategies, ensuring our clients don’t just stay with us—they thrive. You own the high-level relationship, the renewal, and the expansion strategy, while providing mentorship to the Senior Associates who support your book of business. What You'll Do: Strategic Advisory: Lead high-impact Quarterly Business Reviews (QBRs) that move beyond "status updates" to provide deep insights into financial statements and operational gaps. Revenue & Retention: You are responsible for identifying upsell/expansion opportunities and driving contract renewals. Crisis Management: Act as the final point of escalation, turning potential churn risks into long-term retention wins through creative problem-solving and executive presence. Account Health & Strategy: Develop and monitor client health scores, proactively intervening with strategies for at-risk accounts. Leadership & Mentorship: Guide and mentor Senior Associates, ensuring they meet project milestones and maintain the operational integrity of your accounts. What You'll Bring: Experience: 3+ years in B2B Professional Services or FinTech. You must have a proven track record of managing a book of business and owning revenue targets (renewals/upsells). Financial Literacy: A deep understanding of corporate financial operations. Education: Bachelor’s Degree in Accounting or Finance (highly preferred). Soft Skills: Expert-level negotiation, executive presence, and the ability to influence C-suite decision-makers. Comprehensive Benefits & Perks: Health & Wellness: Competitive Medical, Dental, and Vision coverage. 100% of the employee's health insurance premium is covered by the company. Financial Security: Company-paid Short-Term and Long-Term Disability insurance. Work/Life Balance To Include: Generous Unlimited Paid Time Off (PTO), 11 Paid Company Holidays, and comprehensive Paid Parental Leave. Remote Work Setup: Fully remote position with company-provided technology equipment and a $250 technology stipend to support your ideal home office setup. 401k: With a company match

Lead the development and execution of the Response Support Platform, aligning stakeholder needs with technical solutions, and managing vendor evaluations and platform implementation. | Extensive experience in product management, contact center support platforms, stakeholder management, and familiarity with AI/ML capabilities. | World Central Kitchen (WCK) is building a global Response Support Platform to deliver 24x7 omnichannel support to frontline teams operating in crisis environments worldwide. This platform will integrate AI-powered Tier 0 self-service, a Knowledge Management System (KMS), multilingual helpdesk capabilities, Global Event Monitoring (GEM), and CRM capabilities — either expanding our current use of Salesforce or evaluating alternative solutions. The VP, Response Technology holds accountability for the platform vision and strategy. The Product Manager will work closely with the VP to drive execution — conducting discovery, developing recommendations, managing stakeholder engagement, and coordinating implementation. This is a highly collaborative role where the PM brings structure, rigor, and execution capacity while the VP provides strategic direction, prioritization guidance, and decision-making on key trade-offs. Key Partnerships This role sits at the intersection of several teams. Success depends on building strong, trust-based relationships across the organization. Enterprise Technology owns WCK's technology stack and will provide engineering capacity for implementation. The PM needs to deeply understand the existing stack, some components may already meet platform requirements, and stay tightly aligned on architecture decisions and build vs. buy trade-offs. The Director of Knowledge Management (within Governance) holds functional ownership of Knowledge Management (KM) curation and implementation. The PM will partner closely with them to ensure the KMS component reflects governance standards while meeting operational needs. Beyond these core partnerships, the PM will engage regularly with Response Operations, Community Response, People Response, and Response Security — the teams who will ultimately use the platform daily. Key Responsibilities Product Strategy & Vision Shape the product vision for the Response Support Platform across all components: KM, omnichannel helpdesk, AI Tier 0, Global Event Monitoring (GEM), and CRM Develop comprehensive product requirements based on stakeholder needs across Response Operations, Community Response, People Response, Response Security, and Governance Create and maintain a prioritized product roadmap aligned with organizational priorities Navigate trade-offs across speed, safety, compliance, and user experience Discovery & Requirements Conduct stakeholder interviews across all functional areas to understand support needs, pain points, and workflows Document current-state processes and identify gaps in existing support capabilities Define user personas and journey maps for field teams, remote coordinators, and central staff Translate operational requirements into technical specifications in coordination with Enterprise Technology Solution Evaluation & Selection Assess existing tools within WCK's technology stack for potential use, in partnership with Enterprise Technology Research and evaluate enterprise platform options (e.g., ServiceNow, Salesforce Service Cloud, Zendesk, Genesys) with consideration for build vs. buy trade-offs Evaluate AI/ML capabilities for Tier 0 self-service, NLP translation, and predictive routing Assess CRM requirements and evaluate options — including expansion of current Salesforce implementation or alternative solutions Develop solution recommendation documentation and evaluation criteria aligned with Enterprise Technology standards Coordinate vendor demonstrations and technical evaluations as needed Stakeholder Alignment & Communication Build cross-functional alignment with partner teams Prepare and present progress updates to stakeholders Manage stakeholder expectations and surface escalations as needed Drive consensus on prioritization decisions Deliverables Phase 1: Discovery & Foundation (Months 1-3) Stakeholder interview synthesis and requirements documentation Current-state assessment and gap analysis Product vision document and 12-month roadmap Platform solution recommendation with evaluation criteria (build vs. buy analysis) CRM requirements assessment and preliminary recommendation 3-month checkpoint presentation to leadership Phase 2: Selection & Planning (Months 4-6) Vendor evaluation summary and recommendation Platform architecture and integration design Detailed implementation plan and timeline MVP scope definition and acceptance criteria Phase 3: Build & Iterate (Months 7-12) MVP delivery oversight and iteration based on user feedback CRM integration with Phase 1 platform deployment Product documentation and training materials Quarterly roadmap updates and stakeholder reviews 12-month engagement summary and transition plan 3-Month Evaluation Criteria At the 3-month checkpoint, the engagement will be evaluated against the following success criteria: Completion of stakeholder discovery across all key functional areas Delivery of product vision document and roadmap approved by VP, Response Technology Platform solution recommendation delivered and evaluation process initiated CRM requirements documented with preliminary recommendation Demonstrated ability to drive alignment across cross-functional stakeholders Established effective working relationships with Enterprise Technology and Knowledge Management partners Effective communication and collaboration with Response Technology leadership Either party may terminate the engagement at the 3-month checkpoint with 14 days written notice if the above criteria are not satisfactorily met. Working Arrangements Location: Remote (US timezone overlap required for core collaboration hours) Hours: Full-time equivalent (~40 hours/week) Communication: Regular syncs with VP, Response Technology; async collaboration via Slack/email Travel: Minimal; potential for occasional travel to WCK HQ or field locations if needed Terms & Conditions Initial term: 12 months from contract effective date 3-month evaluation checkpoint with mutual termination option (14 days notice) Extension beyond initial term subject to mutual agreement All work product and intellectual property created under this agreement shall be owned by WCK Required Qualifications 4-7 years of product management experience, preferably in enterprise platform or B2B SaaS environments Experience with contact center or omnichannel support platforms (Genesys, Zendesk, Five9, or similar) Familiarity with AI/ML product development (chatbots, NLP, conversational AI, or intelligent routing) Strong stakeholder management and communication skills Proven ability to operate effectively in matrixed environments with shared ownership models Experience leading discovery processes and vendor evaluations Ability to work autonomously in a remote, fast-paced environment Working location must have working-hour overlap with U.S. time zones to support cross-functional collaboration Preferred Experience in humanitarian, nonprofit, or crisis response organizations Familiarity with Knowledge Management Systems and governance frameworks Experience supporting globally distributed, multilingual operations Why Join Us? World Central Kitchen uses the power of food to nourish communities and strengthen economies in times of crisis and beyond. We are first responders, mobilizing with a network of food trucks, restaurants, and community kitchens to provide chef-prepared meals to those in need. WCK operates with an "embrace chaos mindset" — we show up when others can't or won't, and we adapt in real-time to meet the needs of the communities we serve. We're looking for team members who thrive in this environment: resourceful, resilient, and driven by the urgency of the mission.