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Lead and scale the professional services organization to deliver predictable, profitable implementations and customer outcomes. | Extensive experience in SaaS/PaaS professional services, proven leadership in scaling teams, and strong P&L management skills. | About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. Role Overview: The Senior Director of Professional Services leads the strategy, execution, and scaling of our customer implementation and services organization. This role owns delivery excellence, utilization and margin performance, customer outcomes, and tight alignment with Customer Success, Support, Product, and Sales. You will transform the services organization into a high performing, scalable engine that delivers predictable, profitable implementations while accelerating time-to-value, enabling long-term customer outcomes, and expansion through strategic,value-added services. This leader is both strategic and highly operational—comfortable redesigning organizations and processes while also rolling up their sleeves to fix execution gaps and drive measurable results. Key Responsibilities Services Strategy & Execution Define and execute the Professional Services strategy aligned to company growth, customer segmentation, customer experience,product maturity and expansion opportunities Own end-to-end implementation delivery, onboarding, and paid services offerings across the customer lifecycle – driving time-to- value and long-term customer outcomes Establish scalable, repeatable delivery models (standard, accelerated, enterprise, solution partner-led, etc) aligned to customer segment and complexity Drive predictable project timelines, quality, and customer satisfaction Financial & Operational Ownership Own services P&L, including revenue forecasting, margins, utilization, and cost controls Optimize capacity planning, utilization targets, and workforce models to support scale and predictability Improve forecasting accuracy and delivery predictability through disciplines operating rhythms and data-driven decision making Partner with Rev Ops and Finance on pricing, packaging, and margin optimization Team Leadership & Development Build, lead, and scale a high-performing, globally-distributed team of services leaders, project managers, consultants, and implementation specialists Set clear performance expectations, career paths, and development plans across regions and roles, fostering consistency and accountability Drive accountability, operational rigor, and a strong customer-first culture across internal teams and partner ecosystems Cross-Functional Alignment Partner closely with Customer Success to ensure seamless post-implementation handoffs, shared accountability for outcomes, and ongoing value realization Collaborate with Sales and Solutions Engineering on scoping, SOWs, and pre-sales alignment to ensure delivery feasibility and customer expectations are set correctly Work with Product to establish feedback loops from implementation challenges and customer needs to influence roadmap and product maturity Align with Support to ensure smooth transitions, clear, ownership, and issue escalation paths Process, Tools & Scale Design and implement scaleable, AI-enabled delivery processes, methodologies, and governance to improve predictability, speed, and quality Own and evolve services tooling (PSA, project tracking, resource management, reporting) leveraging automation and AI to optimize planning, delivery, and utilization Define, automate, and track KPIs such as time-to-value, on-time delivery, CSAT, utilization, and gross margin to enable proactive management and continuous improvement Qualifications & Experience 10+ years of experience in Professional Services or Implementation within a SaaS, PaaS or technology environment 5+ years in senior leadership roles managing managers and scaling services teams Proven experience owning a services P&L with strong margin and utilization outcomes Deep understanding of SaaS or PaaS delivery models, enterprise implementations, and customer onboarding Track record of operational transformation and scaling services in a growing organization Experience leveraging AI and automation to improve delivery efficiency, forecasting accuracy, utilization, and customer outcomes Strong executive presence with the ability to influence cross-functional stakeholders Experience with PSA and services operations tools (e.g., Rocketlane, NetSuite OpenAir, Salesforce, Jira, etc), including driving automation and insight through these systems Leadership Profile This role requires a leader who is: Execution-oriented – drives results, not just strategy Data-driven – uses metrics to identify issues and course-correct Customer-obsessed – focused on time-to-value and outcomes Change-capable – comfortable leading transformation and organizational maturity Collaborative – builds strong partnerships across post-sales and sales teams Systems-minded – leverages automation, AI, and scalable operating models to reduce manual effort and drive predictable outcomes Impact in Year 1 Improved implementation predictability and reduced time-to-value through standardized, automated delivery processes Clear services packaging, pricing, and delivery models in place, supported by scalable tooling and automation Improved services margin and utilization driven by better forecasting, capacity planning, and automation-endable efficiency Strong alignment with Customer Success, Sales and Product and Engineering enabled by shared data, tooling, and operating rhythms A motivated, accountable, and scalable Professional Services team supported by clear processes, automation, and modern systems Position Services as a value multiplier: help customers realize value quickly, ensure customers maximize ROI from Pantheon, deliver strategic guidance so that customers see Pantheon as more than a tool and understand the path to measurable business outcomes. What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Flexible time off, sick days, and 13 paid holidays Comprehensive medical insurance including Health, Dental and Vision Paid parental leave (plus fertility, adoption and other family planning benefits) In-office workspace (San Francisco) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click here. Visa Sponsorship is not available at this time.

Manage customer lifecycle, drive product adoption, and identify upsell opportunities within a SaaS environment. | Bachelor's degree and 2+ years of SaaS customer relationship experience, with strong communication and technical skills. | Location: New York, NY Work Model: Hybrid (4+ days per week onsite) Industry: SaaS / Data Platform for Investors Compensation: $100,000 – $250,000 OTE + Equity (based on experience) About the Company Our partner is a rapidly growing Series A SaaS startup building a modern discovery engine for the venture ecosystem. Their platform helps investors identify, evaluate, and support the most promising startups, ensuring high-impact innovations receive the visibility and funding they deserve. With strong backing from top-tier investors, 100%+ annual revenue growth, and thousands of users across leading investment teams, they are scaling quickly while maintaining a culture rooted in customer obsession, collaboration, and continuous improvement. The Opportunity Our partner is hiring a full-time Account Manager to join their New York team. This role will own relationships with approximately 80 customers and serve as the primary point of contact for all post-sale success, renewals, and expansions. As the business continues to scale rapidly, the Account Manager will play a crucial role in ensuring exceptional customer experience, driving product adoption, and strengthening long-term customer value. This is an outstanding opportunity to work directly with sophisticated investment professionals, influence product direction through customer insights, and contribute to a team that values fast execution, deep product knowledge, and meaningful relationship-building. You’ll thrive here if you enjoy a high-growth, high-accountability environment and take pride in delivering exceptional service. Responsibilities Manage the full customer lifecycle from onboarding through renewal and expansion. Serve as the primary point of contact for a portfolio of ~80 accounts. Drive activation, adoption, and ongoing customer success across all assigned accounts. Identify upsell and expansion opportunities and lead commercial conversations. Build strong relationships with investment teams and understand their workflows and needs. Partner cross-functionally with product and engineering teams to relay customer insights. Refine internal processes and share best practices across the broader team. Maintain accurate forecasting and account health metrics. Requirements Bachelor’s degree in business, sales, marketing, or a related field. Minimum 2+ years of experience managing customer relationships, ideally in SaaS or data-driven environments. Strong communication skills and the ability to work with technical and non-technical stakeholders. High technical acumen and ability to learn software products quickly. Proven ability to operate in fast-paced, ambiguous environments with a “roll up your sleeves” mentality. Excitement to work in person 4+ days per week at the New York (Flatiron) office.

The role involves standardizing operating cadence, driving organizational alignment, and managing cross-functional execution within a tech organization. | Requires 5+ years in operations or program management supporting product or engineering teams, with expertise in strategic planning, process improvement, and stakeholder management. | About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role We are seeking an exceptionally motivated and highly directive Director of Operations to partner with our leadership team for Product, Design, and Engineering (PDE). This is a high-impact, critical role responsible for operational excellence and driving clarity across a rapidly growing and dynamic organization. The ideal candidate is a strategic operator who is comfortable taking chaos and turning it into predictable order. You will act as the organizational rudder, providing directive guidance to senior leaders, driving alignment, improving decision-making, and ensuring the PDE organization executes against its most critical goals. What You Will Do Your primary mission is to standardize the PDE operating cadence and increase the efficiency and impact of our organization. Strategic Operating Cadence: Drive and execute the PDE’s strategic planning calendar, including goal-setting (OKRs), business reviews, and quarterly/annual planning cycles. Alignment & Decision-Making: Redesign and manage all PDE forums (e.g., leadership team meetings, offsites) to ensure they are high-signal, decision-focused, and not used for status updates. Organizational Clarity: Roll out and maintain prioritization and communication frameworks to ensure every team member understands how decisions are made, how priorities are set, and how their work connects to the overall strategy. Cross-Functional Execution: Proactively identify, resolve, and communicate high-level cross-team dependencies and roadblocks, serving as the central hub for coordination between Product, Design, and Engineering, and other departments (e.g., CS, Sales). Financial & Resource Planning: Partner with HR/Recruiting, Finance, PDE leadership to manage the organizational budget, drive accurate forecasting, and align resource allocation (headcount, vendor spend, tooling) with strategic priorities. What You Bring to the Table 5+ years of experience in an Operations, Chief of Staff, or Program Management leadership role, specifically supporting a Product, Design, or Engineering (PDE) organization Demonstrated experience contributing to a high-functioning Product and Engineering organization. You have seen operational excellence firsthand and can confidently lead the organization toward that standard Strategic Planning & Goal Setting: Expert-level proficiency in defining and operationalizing organizational goals using frameworks like Objectives and Key Results (OKRs) or similar methodologies. Process Improvement: Proven track record of taking complex, ambiguous processes ("chaos") and documenting/implementing repeatable, scalable, and clear operating procedures ("order"). Communication: Outstanding written and verbal communication skills, with the ability to synthesize complex, high-volume information into clear, concise, and persuasive executive-level narratives and presentations. Technical Fluency: A strong foundational understanding of the software development lifecycle (SDLC), product management methodologies, and engineering team structures. Stakeholder Management: Exceptional ability to manage, influence, and drive alignment across diverse, senior stakeholders (VPs, Directors, and C-level staff). What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Flexible time off, sick days, and 13 paid holidays Comprehensive medical insurance including Health, Dental and Vision Paid parental leave (plus fertility, adoption and other family planning benefits) In-office workspace (San Francisco) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click here. Visa Sponsorship is not available at this time. The US base salary range for this position is 178,200 - 222,750 USD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Develop and implement sales strategies, manage customer accounts, and coordinate industry events in the high-voltage electrical equipment sector. | Requires engineering background, high-voltage sales experience, and familiarity with safety standards for electrical equipment, none of which are present in your profile. | Role: Regional Sales Manager (PNW Region) Location: This is a remote position. Candidates should live in Oregon, Washington, Idaho, Nevada, Montana, Arizona, or British Columbia Uncapped Commission and Great Benefits! This region offers tremendous growth opportunity and an uncapped commission structure. Our Sales Managers are eligible for a company leased car, 28 days of paid time off (holidays + Vacation), great health benefits, flexible work hours and 401k matching. There are also many growth opportunities at Qualitrol or any of the 20 Operating Companies within Ralliant (our parent company). (Employee benefits are listed for US. Canada benefits are slightly different due to country requirements You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive. Your Impact The Regional Sales Manager will meet or exceed sales goals in the assigned territory through direct selling efforts, training, and management. Qualitrol's success is rooted in a tradition of innovation, employee development, and “being best prepared” to address concerns around high-voltage asset reliability in industries such as Power Generation, Oil & Gas, Pulp& Paper, Mining, and others. We truly believe that our personal and corporate growth should be in line with the growth and betterment of the industries we serve. As a result, we promote and encourage active participation (and membership) in technical groups such as IEC, the IEEE and Industrial Application Societies. Here’s where you’ll demonstrate your proficiencies: Plan and implement the sales strategy to achieve sales goals and sales & market-share objectives. - Maintain direct contact with customer accounts in geographic area of assigned responsibility & monitor customer satisfaction, industry trends & competitive product offerings, strategies, and activity. Develop a successful representative network in assigned geographic area as needed through representative selection, training, and supervision. - Maintain company product training certifications as defined by Company. - Coordinate and attend key industry trade shows, seminars & conferences representing company products. Maintain company databases as required (opportunity funnel, contact manager, outage schedule, etc.)- Skills & Experience The successful candidate will be able to demonstrate the following skills and experience: - BSEE (Electrical Engineering), BSME (Mechanical Engineering) or other Engineering discipline is required. Successful outside sales experience in high voltage equipment, electric utility & generation industry, and/or design & maintenance of generator / motor windings. - Sales experience working with or managing manufacturer’s representative firms. Training & Experience in safety requirements for working with high voltage apparatus. - Demonstrated use of common business software programs such as MS Outlook, Excel, Word, Power Point. Ability to travel extensively (up to 60%) and have a valid passport and driver's license. - Customer sites are generally power generating plants, sub-stations, Transmission, or Transformer environments. #LI-Remote #LI-PW1 Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. About Qualitrol QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring. We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 131600 - 244400

Develop and implement advanced AI/ML models to enhance product performance and drive business growth. | Requires proven experience in building and deploying AI/ML models, strong coding skills in Python, and leadership in data science teams. | Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, and we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. We are looking for a Senior Data Scientist to build and implement cutting-edge models within AI-agentic environments to drive product performance. You will work closely with Product and cross-functional teams to shape the roadmap, identify opportunities where data can unlock growth and build scalable data products that deliver real value to our customers. We are looking for someone to hit the ground running by delivering against an ambitious timeline to MVP and the architectural runway to build something that doesn't exist yet. You'll play a pivotal role in shaping how we use data to build smarter products, make better decisions, and accelerate growth. This is a hands-on, high-impact role where your models and insights will directly influence customer experience and business strategy. Candidates who have a demonstrable background in taking AI/ML data product to market will take preference above all else. What you'll do Deliver business impact by developing and deploying world-class data science solutions across critical areas of the product and business. Build and implement models within AI-agentic environments that drive product performance — including Recommender Systems (collaborative filtering, content-based filtering), Ranking algorithms, Reinforcement Learning and Deep Learning (heterogeneous graph transformer). Drive velocity of delivery by efficiently scoping, prioritising, and executing projects while maintaining a high technical bar. Solve novel problems quickly and creatively, adapting new technologies and frameworks to emerging business needs. Partner with Product to co-create data-informed roadmaps, ensuring feature priorities align with measurable outcomes. Identify and tackle opportunities and risks across the business that can be addressed through data. Communicate clearly with senior stakeholders by translating complex technical problems into concise, digestible business terms. Mentor and lead other data scientists, analysts, and engineers, fostering a culture of collaboration, curiosity, and innovation. What you'll bring Proven record of building and implementing models at velocity to drive tangible business outcomes. Expertise in machine learning, applied statistics, and modern AI/ML techniques. Strong grasp of experimentation frameworks and designing for scalability and maintainability in production. Exceptional communication skills with a demonstrated ability to distil technical complexity for non-technical audiences. Deep understanding of product development cycles and how data science integrates into product decisions. Experience mentoring or leading a data science team. Strong coding skills in Python (or similar) and familiarity with key data frameworks and pipelines. Curious, proactive mindset with the ability to spot unseen opportunities and innovate under ambiguity. At Serko, we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact. Some of the benefits of working at Serko are: A competitive base pay Medical Benefits Discretionary incentive plan based on individual and company performance Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways Flexible work policy

Assist clients with travel inquiries, bookings, and documentation, maintaining accurate records and following procedures. | Basic customer service or administrative experience, strong communication and organization skills, and ability to work independently remotely. | About the Role This remote support role focuses on assisting clients with reservations, documentation guidance, and travel-related questions. Training and resources are provided, making this a strong fit for individuals looking to build new skills while working remotely. Responsibilities Assist clients with travel inquiries and booking support Communicate professionally via phone, email, and online platforms Maintain accurate client records and follow procedures Complete training modules and stay up to date on travel guidelines Work independently while collaborating with a remote team Qualifications Strong communication and organization skills Comfortable working independently and remotely Reliable internet access and computer Customer service or administrative experience is a plus Must be 18+ and authorized to work as an independent contractor What We Offer Flexible scheduling Remote work from anywhere in the U.S. Training and mentorship Opportunity to build transferable skills Performance-based income structure To Apply Submit your application for review. Qualified applicants will be contacted with next steps.

Manage and develop sales in a designated territory, analyze market data, and build long-term customer relationships. | Requires 4-6 years of automotive aftermarket sales or management experience and at least 5 years of leadership, which are not demonstrated in your resume. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Territory Sales Manager. In this role, you will manage and direct a sales force to achieve sales and profit goals while designing and recommending innovative sales programs. Your efforts will not only impact the sales department but will also be fundamental in ensuring timely project completions and budget adherence. You will compile market data and develop sales leads, maintaining records and preparing reports that inform strategic decisions. Ultimately, you will build long-term relationships that foster growth and success. \n Accountabilities Develop sales in assigned territory through visits to existing and prospective customers. Compile market and customer data to develop sales leads. Maintain territory records and expense accounts. Prepare reports on market conditions, competitor activities, and opportunities for growth. Provide senior leadership with timely sales reports and departmental budgets. Maintain long-term relationships with customers and strategic business partners. Requirements 4-6 years of automotive aftermarket-related sales or management experience. At least 5 years of leadership experience. Occasional travel required – approximately one week per quarter. Proficiency in Microsoft Office. Fluent in English (reading, writing, speaking). Eligible to work in the United States. Benefits Medical, dental, and vision insurance plans to cater to various healthcare needs. Health Savings Accounts (HSAs) with company contributions. 401(k) retirement plan with company match. Paid time off, including vacation days and holidays. Employee discounts on products and services. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

The role involves managing the full recruitment cycle, developing sourcing strategies, and enhancing employer branding to attract top talent. | Proven success in recruiting across technical and non-technical roles, experience in scaling teams, strong interpersonal skills, and a data-driven approach. | About WorkOS 🚀 WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. We’re a fully distributed team with employees across North American time zones. We’re well-funded, having raised $100m in funding from top investors including Greenoaks Capital, Lachy Groom, and Lightspeed Ventures. Our fast-growing customer base includes rapidly growing SaaS companies like OpenAI, Cursor, Perplexity, Vercel, Plaid, and hundreds of others. About WorkOS 🚀 WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. We’re a fully distributed team with employees across North American time zones. We’re well-funded, having raised $100m in funding from top investors including Greenoaks Capital, Lachy Groom, and Lightspeed Ventures. Our fast-growing customer base includes rapidly growing SaaS companies like OpenAI, Cursor, Perplexity, Vercel, Plaid, and hundreds of others About the role 💭 We are seeking an experienced Recruiter to join our team. You will play a crucial role in enhancing our recruitment process, driving candidate engagement, and ensuring we attract top talent across both technical and nontechnical roles. The ideal candidate will have a high level of emotional intelligence (EQ), possess a strong sense of ownership, and demonstrate the ability to move with urgency. This role is best suited for someone who will be able to handle the dynamic nature of a high-growth startup, and have creativity around how/where to source strong talent. We operate as a lean team, so we're looking for someone who is comfortable in a fast-paced environment and passionate about growing teams remotely. The ideal candidate will be able to balance long-term focus with practical day-to-day execution. Responsibilities ✔️ Manage candidates through the entire interview process (sourcing, updating candidate pipeline, coordinating interviews, setting expectations, etc.) while maintaining an excellent candidate experience. Develop and implement innovative sourcing strategies to attract a diverse pool of qualified passive candidates. Act as a trusted partner and advisor to hiring managers, providing guidance and support throughout the hiring process. Develop and execute strategies to improve candidate closing processes. Enhance referral programs to maximize the number of network-based referrals. Gather feedback from candidates and make data-driven improvements to the recruitment process including employer branding initiatives. Track and report on key recruitment metrics to identify areas for improvement. Develop and refine interview loops, questions, and competencies to align with company goals and values. Champion diversity, equity, and inclusion (DEI) initiatives in all recruitment activities. Qualifications 🌟 Proven experience as a recruiter, with a track record of success in sourcing and hiring top talent across both technical and nontechnical roles. Previous experience recruiting and scaling an early-stage team. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders. High level of emotional intelligence and the ability to act as a trusted partner and advisor. Data-driven mindset with the ability to analyze metrics and make informed decisions. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Strong organizational and time management skills. The annual US base salary falls within the range of $140,000 to $170,000. This range does not encompass the full spectrum of benefits such as equity, health insurance, vacation time, and paid parental leave. The final compensation will be determined considering various factors, including experience, skills, and qualifications. Benefits (US Only) 💖 - Competitive pay - Substantial equity grants - Healthcare insurance (Medical, Dental and Vision) for you and your family - 401k matching - Wellness and fitness monthly allowances - PTO + paid holidays + unlimited sick leave - Autonomy and flexibility with remote work Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. Benefits (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. Benefits include: - Competitive pay - Substantial equity grants - Healthcare insurance (Medical, Dental and Vision) for you and your family - 401k matching - Wellness and fitness monthly allowances - PTO + paid holidays + unlimited sick leave - Autonomy and flexibility with remote work Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Provide professional, courteous assistance to customers via phone, ensuring personalized resolutions and maintaining accurate records. | Previous customer service experience, strong communication skills, ability to multitask, and comfort with data entry and basic math. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Join Our World-Class Team as a REMOTE Full-Time Permanent Customer Experience Specialist Now Hiring for Our March 2026 New Hire Class! Are you passionate about helping others and delivering exceptional customer service? We’re looking for enthusiastic individuals with flexible, open availability (days, evenings, nights, and weekends) to join our Customer Care team! About Us Signet Jewelers is the world’s #1 specialty jewelry retailer, known for our “People First” approach. We’re all about world class customer service, continuous learning, and empowering our team members at every level. The Role As a Customer Experience Specialist, you will be the first point of contact for customers calling into our Contact Center. You’ll help support iconic brands including Kay, Jared, Zales, Peoples, and Banter, ensuring every customer leaves the interaction feeling valued and supported. Responsibilities Provide professional, courteous, and grateful assistance on every telephone call Deliver exceptional, personalized resolutions tailored to each customer’s needs Maintain accurate records of interactions and transactions Multitask confidently—documenting, researching, and engaging with customers in real time Demonstrate strong phone etiquette and represent Signet positively at all times Meet or exceed expectations for production, call efficiency, schedule adherence, and quality Manage escalated concerns with empathy, patience, and professionalism Qualifications Previous customer service or client support experience Strong verbal and written communication skills Ability to multitask with accuracy and attention to detail Comfort with data entry, Microsoft Word, Excel, and basic math Analytical mindset to interpret feedback and continually improve Bilingual skills (especially Spanish) are a plus Why You'll Love Joining Our Team Join an inclusive, diverse culture where you matter Work safely and comfortably from home—we provide all necessary equipment Competitive starting pay of $16.50/hour, plus seasonal overtime opportunities Employee discounts Bilingual Spanish differential pay available (must pass speaking/writing assessment) Up to 6 weeks of paid training, plus ongoing coaching, and development Opportunities for cross-training (e.g., chat support) Earn referral bonuses when your recommended hires complete 60 days! Comprehensive healthcare, dental, and vision insurance to keep you and your family covered Generous 401(k) matching after just one year to help secure your financial future Apply Today! If you’re passionate about delivering remarkable customer experiences and want to grow your career with an industry leader, we’d love to hear from you! Submit your resume today to be considered for the March 2026 class. Interviews will be conducted via Microsoft Teams (camera-on; recorded for quality). Please ensure Teams is installed prior to your scheduled interview. More details will be provided upon selection. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Generate and qualify leads through outbound outreach, research target accounts, and set up meetings for sales teams. | 1-2 years in outbound sales or business development, experience targeting technical decision-makers, strong communication skills, familiarity with sales tools. | About WorkOS 🚀 WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. We’re a fully distributed team with employees across North American time zones. We’re well-funded, having raised $100m in funding from top investors including Greenoaks Capital, Lachy Groom, and Lightspeed Ventures. Our fast-growing customer base includes rapidly growing SaaS companies like OpenAI, Cursor, Perplexity, Vercel, Plaid, and hundreds of others. About WorkOS 🚀 WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. We’re a fully distributed team with employees across North American time zones. We’re well-funded, having raised $100m in funding from top investors including Greenoaks Capital, Lachy Groom, and Lightspeed Ventures. Our fast-growing customer base includes rapidly growing SaaS companies like OpenAI, Cursor, Perplexity, Vercel, Plaid, and hundreds of others About the role 💭 We are seeking a Business Development Representative to join our sales team. As an outbound-focused BDR, you’ll play a crucial role in WorkOS’s growth by identifying, engaging, and qualifying prospects in the enterprise and mid-market segments. Your primary goal will be to generate new opportunities through outbound outreach, research, and strategic engagement with target accounts. Responsibilities ✔️ Creative Outbound Prospecting: Generate new leads through targeted outbound activities, including cold calls, emails, LinkedIn outreach, events and other channels. We are looking for resourcefulness and innovation crafting new outbound strategies. Account Research: Research and identify key prospects, decision-makers, and stakeholders within target accounts to tailor your outreach efforts. Lead Qualification: Engage with prospects to understand their pain points, business needs, and how WorkOS can help solve their challenges, qualifying them for the sales team. Pipeline Development: Set up high-quality meetings and demos for Account Executives by nurturing leads through the sales funnel. CRM Hygiene: Diligently log all prospecting activities, conversations, and pipeline data in Salesforce (or other CRM systems) to maintain accurate records and forecast pipeline health. Metrics-Driven: Meet and exceed monthly quotas for outbound activities, including the number of meetings set, emails sent, calls made, and qualified opportunities created. Continuous Learning: Stay up-to-date on industry trends, WorkOS product developments, and competitor offerings to position yourself as a trusted advisor to potential customers. Qualifications 🌟 Experience: 1-2 years of experience in a business development, sales development, or outbound sales role, preferably in SaaS or a technical product company Target Personas: Experience outbounding to cofounders and CTOs Writing Skills: Able to independently craft messages and campaigns to technical leaders Communication Skills: Excellent verbal and written communication skills, with the ability to craft personalized messages that resonate with different audiences Technical Aptitude: Comfort with understanding technical products and effectively communicating the value of WorkOS to both technical and non-technical stakeholders Tools: Experience with modern sales stack (i.e. Salesforce, Gong, Loom, Outreach) Curiosity & Adaptability: Willingness to learn, adapt quickly to new strategies, and stay curious about the industry and your prospects' needs Self-Starter: Highly motivated, self-sufficient, and able to work in a remote environment while managing your time effectively You are located in the greater San Francisco Bay Area, able to work locally, available for in-person meetings with clients and customers, and able to attend in-person events as needed. The annual US OTE falls within the range of $80,000 - $100,000 OTE. This range does not encompass the full spectrum of benefits such as equity, health insurance, vacation time, and paid parental leave. Final compensation will be determined considering various factors, including experience, skills, and qualifications. Benefits (US only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. Benefits include: - Competitive pay - Substantial equity grants - Healthcare insurance (Medical, Dental and Vision) for you and your family - 401k matching - Wellness and fitness monthly allowances - PTO + paid holidays + unlimited sick leave - Autonomy and flexibility with remote work Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. Benefits (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. Benefits include: - Competitive pay - Substantial equity grants - Healthcare insurance (Medical, Dental and Vision) for you and your family - 401k matching - Wellness and fitness monthly allowances - PTO + paid holidays + unlimited sick leave - Autonomy and flexibility with remote work Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.