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Manage and grow client accounts in BFSI and Healthcare sectors, ensuring satisfaction, retention, and revenue expansion. | Experience in BPO, CX, or managed services, with success in managing complex accounts, and supporting BFSI/Healthcare clients, with strong stakeholder management skills. | Overview The Strategic Account Manager (SAM) is responsible for retaining, expanding, and deepening relationships with key BFSI and Healthcare clients. This role owns the commercial health, client satisfaction, and growth strategy of assigned accounts, serving as the primary point of accountability for revenue retention, expansion, and long-term partnership value. The SAM partners closely with Delivery, Operations, Solutions, Finance, and Executive Leadership to ensure strong execution while proactively identifying opportunities to expand scope, improve outcomes, and align services to evolving client needs. Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion. Compensation: this position will be paid on a salaried basis with a pay range between $100,000 and $110,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ Responsibilities Client Relationship & Retention Serve as the primary relationship owner for assigned BFSI and Healthcare accounts Build and maintain strong executive-level relationships with client stakeholders Act as a trusted advisor by understanding client business goals, regulatory environments, and operational challenges Proactively manage client satisfaction, escalations, and risk mitigation Lead QBRs, executive reviews, and strategic planning sessions Revenue Growth & Expansion Own revenue retention, expansion, and margin performance for assigned accounts Identify and drive upsell and cross-sell opportunities, including new services, geographies, and channels Partner with Sales, Solutions, and Operations to shape proposals, pricing, and commercial models Support renewals, expansions, and RFP responses for existing clients Develop multi-year account growth plans aligned to client strategy Operational & Financial Oversight Partner with Delivery leadership to ensure SLA attainment, quality performance, and operational excellence Monitor account financials including revenue, margin, staffing, and productivity Ensure contract compliance and alignment to commercial terms Translate operational performance into business value for the client Cross-Functional Leadership Act as the internal “quarterback” for the account, aligning stakeholders across: Operations & Delivery Workforce Management Quality & Training Technology & Automation Finance & Legal Drive accountability and execution across internal teams Industry & Domain Expertise Maintain deep understanding of BFSI and Healthcare domains, including regulatory requirements, compliance standards, and industry trends Bring forward innovation ideas including process optimization, automation, AI-enabled solutions, and digital CX enhancements Anticipate client needs and proactively recommend solutions Qualifications Experience in BPO, CX, or managed services Proven success managing and growing complex small to mid-size accounts Strong experience supporting BFSI and/or Healthcare clients Demonstrated ability to drive revenue retention and expansion Executive-level communication and stakeholder management skills Strong commercial and financial acumen Experience supporting regulated environments (insurance, banking, healthcare) Familiarity with contact center operations, digital channels, and back-office services Experience working with global delivery models Exposure to AI, automation, analytics, or digital transformation initiatives Key Competencies Strategic thinking and consultative selling Relationship-driven leadership Data-driven decision making Financial and commercial discipline Strong execution and follow-through Ability to operate in fast-paced, complex environments Success Measures Client retention and renewal rates Revenue growth and expansion Margin performance Client satisfaction (CSAT/NPS) Delivery performance and SLA attainment Strength and depth of client relationships

Manage customer relationships, drive adoption, and ensure renewal and growth within higher education institutions. | 3+ years in SaaS or EdTech customer success, strong relationship and communication skills, experience with CRM tools, and understanding of education technology challenges. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We’re looking for an experienced, relationship-driven Higher Education Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships within higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics Achieves or exceeds renewal and upsell targets. Drives adoption and demonstrable customer outcomes. Expands relationships across institutional stakeholders. Maintains high customer health and satisfaction scores (NPS/CSAT). Generates qualified cross-sell referrals in partnership with Sales. Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled. Compensation: USD77700 - USD129500 - yearly

Lead the strategy, development, and implementation of internal systems and processes to enhance operational efficiency. | Requires 4+ years in product or project management within a digital or tech-driven environment, with strong organizational, analytical, and stakeholder engagement skills. | OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We are seeking an experienced Product Manager to lead the strategy, development, and implementation of the new internal systems and business processes that will power our company’s next stage of growth. Key Responsibilities Partner with leadership and department heads to define and communicate the vision for internal solutions that enhance operational efficiency and business outcomes. Transform strategic goals into actionable product roadmaps, aligning technical capabilities with business priorities. Lead the end-to-end product lifecycle - from discovery and requirements gathering to release, implementation, and continuous optimization. Act as a bridge between business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage. Work closely with engineering and design teams to ensure timely, high-quality delivery. Analyze existing business processes and identify opportunities for automation and improvement. Re-engineer processes and implement effective solutions. Qualifications 4+ years of proven experience as a Product or Project Manager in a fast-paced digital or tech-driven company, delivering internal innovations. Experience leading cross-functional teams and delivering impactful internal tools Deep understanding of modern product and project management practices. Strong analytical mindset with the ability to make data-informed decisions. Strong organizational, planning, and delivery skills are a must Excellent communication and strong stakeholder engagement skills Proven records in business process optimization and digital transformation Fluent in English (spoken and written) Self-driven, highly organized, and comfortable working remotely across time zones. Proficiency in building no-code/low-code prototypes with tools like n8n, Zapier, Make, Bubble, Bolt, etc, to validate hypotheses in the early stages is a plus What We Offer Opportunity to shape the backbone systems of a modern, data-driven digital company. Autonomy to lead meaningful projects from ideation to impact. A collaborative, innovation-first environment that values initiative and experimentation. Competitive compensation in USD. Reduced working hours on Fridays during summer. Schedule: Monday–Friday, 1:00/2:00 PM – 9:00/10:00 PM EET. Why Join Us You’ll be at the intersection of technology, process innovation, and business growth - building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.

Analyzing customer sentiment data, creating visualizations, and working with stakeholders to improve customer experience. | Experience in data analytics, SQL, dashboarding, and healthcare or customer experience projects. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We’re looking for an experienced Lead Customer Insights Analyst for the Business Operations team who is passionate about improving the landscape for mental healthcare. You will be responsible for working with Operations and Cross-Functional Leadership to drive improvements in the end-to-end, holistic customer experience across Grow Therapy touchpoints. You will surface, size, and prioritize opportunities that meaningfully improve customer satisfaction & business outcomes – including client/provider sentiment, touchpoint satisfaction, and operational excellence. You will approach Insights projects both creatively and analytically, using different tools in your toolkit to help decision-makers understand the current state, pain points, and actionable solutions. You should have intermediate SQL skills, able to combine operational data across multiple sources to paint a full picture of the available data about customers. You should also have a strong skillset in building presentations, visualizing data, and synthesizing insights across different sources to drive alignment & action towards solutions. A “nice-to-have” is if you have some experience working with survey data, including dashboarding longitudinal survey data. Some projects will also involve process/journey mapping, stakeholder ideation & design thinking workshop facilitation, survey methodology, or conducting primary research with customers; you ideally either have experience/exposure in some of these skills, or are a quick learner with a keen interest in this type of work. This is an ideal role for candidates who either have a background in quantitative UX research & insights (with a strong SQL skillset) or a background in data analytics with strong presentation & communication skills (interested in pivoting to an insights role). What You’ll Be Doing: Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities Pulling internal data across different data sources to size impact on KPIs Creating presentations that combine quantitative findings with qualitative insights Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations You’ll Be a Good Fit If: 4+ years of experience in an analytical role, with intermediate SQL and some experience with dashboarding software Healthcare experience in either the patient, provider, or payor spaces Experience working with projects that use data to drive improvements in customer experiences Love building presentations & data visualizations – telling both the customer story and the business impact Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is Hybrid Commitment: $152,000–$177,000 USD Annually (or $XX.00 - $XX.00 USD per hour) Fully Remote Commitment: $127,000–$148,000 USD Annually (or $XX.00 - $XX.00 USD per hour) This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Leading lifecycle communication strategies for digital health services, translating complex concepts into engaging messages, and ensuring compliance across channels. | 5+ years in product or lifecycle marketing within digital health or SaaS, with experience managing multi-channel campaigns, content production, and data-driven insights. | About Us: At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact. What We’re Looking For: We’re looking for a data-informed, impact-driven Product Marketing Manager to own and evolve positioning and lifecycle communications for Soluna. This role is responsible for shaping how young people discover, engage with, and continue to benefit from Soluna over time across both service users and our most important ecosystem partners (schools, universities, health systems/facilities, government programs, and local and regional community organizations). As a Product Marketing Manager, you’ll lead lifecycle strategy across owned channels, including email, push, in-app, and web messaging, along with product positioning — ensuring communications are supportive, value-driven, inclusive, age-appropriate, and aligned with our safeguarding responsibilities. This is a highly cross-functional role primarily at the intersection between Product and Marketing teams – but you will also work closely with Clinical, Commercial, Regulatory, and Partnerships teams to ensure every message adds value from the audience perspective, builds trust, and supports positive outcomes. How You’ll Make an Impact: Define and manage the end-to-end lifecycle communications strategy for Soluna service users, from onboarding and activation through engagement and retention on owned digital channels. Translate clinical and product value into clear, compliant messaging that drives adoption by patients, providers, and buyers. Build and prioritize campaign roadmaps that support regional product launches, user demand and affinity, service utilization, and long-term impact. Work with Product and Creative Leads to produce and maintain a suite of featured product marketing assets, including demo videos, external-facing talk tracks, print collateral, and digital assets organized across regions and audiences. Ensure lifecycle programs support direct-to-user journeys, brand trust, and partner-led ecosystem initiatives. Ensure all communications meet safeguarding, regulatory, and data protection requirements, particularly for under-18 audiences in partnership with Safeguarding, Privacy and Legal, Product, and Marketing Operations teams. Work with Clinical, Service Delivery and Research Leads to translate complex mental health concepts into approachable, clear, and motivating communications across service user and ecosystem audience channels. Support thought leadership development, championing consistent narratives and proof points that build trust with young people and stakeholders while continuously refining journeys based on performance, feedback, and evolving user needs. Develop thoughtful segmentation strategies using behavioral, demographic, and engagement data. Own a structured testing and experimentation approach across messaging, timing, and channel mix. Use insights to improve engagement, reduce drop-off, and increase meaningful use of Soluna’s tools and support services. What You’ll Bring: 5+ years of experience in product marketing, lifecycle marketing, or communications within digital products or services (healthcare technology, DTC SaaS, or education technology preferred). Skilled storyteller with the ability to adapt narratives for different audiences and formats. Proven track record managing multi-channel communications across owned channels (email, push, in-app, web) and lifecycle frameworks with 4+ years of experience with complementary MarkOps tools (e.g. Hubspot, Braze, Contentful, etc.). Experience with digital publishing, social platforms, email marketing, and webinar tools. Skills in multimedia content production and editing. Strong written and verbal communication skills, with experience creating sales and marketing materials (e.g. decks, one-pagers, website copy, enablement tools). Data-informed mindset with experience using research, insights, and performance metrics to guide positioning and GTM decisions. Familiarity with healthcare compliance and regulatory considerations (HIPAA, FDA, CE/MHRA, or similar). Comfortable operating in ambiguity in a fast-paced, scaling environment. What You’ll Get: Compensation: The base salary for this role is $110,000 to $130,000 annually. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role. Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including: Excellent Medical, Dental, and Vision Coverage Long-Term Incentive Plan (LTIP) 401(K) Retirement Plan with company match Generous Paid Time Off Remote-first flexibility and work-from-home support Paid parental leave Learning & development opportunities 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve) Equal Employment Opportunity: Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs. Reasonable Accommodations: Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team. Ready to Join Us? If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.

Lead product initiatives and develop a roadmap for a platform, collaborating across teams to improve user experience. | Requires 5+ years in product management, experience with marketplace platforms, and strong data manipulation skills. | ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater Restaurant Partner platform. In this position, you will build the services and capabilities to allow our restaurant partners to efficiently grow their business on ezCater and provide them with the data necessary to be successful on our platform. You will partner with other teams including product, data, and user experience to build cohesive restaurant partner experience. You will design and build data structures and services that allow us to consistently provide restaurant partners with a best in class reporting experience and in-product personalization. What You'll Do: Drive the vision and develop a roadmap for the restaurant partner platform. This includes the data structures and backend services required to create a customized reporting experience for partners based on their role. Tell a compelling story using research and data to evangelize the roadmap and vision. Build deep empathy for ezCater users and become their biggest champion. Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved user experiences. Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience. Create and monitor the ongoing metrics that measure and define success. Travel to Boston quarterly for planning and business reviews. Have fun building impactful software with awesome people. What You Have: 5+ years of product management experience, ideally with marketplace experience. Experience designing and implementing platform services. Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions. Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions. Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas. The national total target cash compensation range for this position, including base salary and bonus target, is $177,000 - $234,000 annually.* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know! ezCater does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy. #BI-Remote

Designing and scaling customer adoption and value realization programs to ensure measurable outcomes and retention. | Over 10 years in SaaS customer success or related fields, with proven program management experience and ability to lead cross-functional initiatives. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. We are looking for a Principal Customer Adoption Strategy Manager to join Smartsheet’s Customer Excellence team. This role is responsible for designing and scaling Smartsheet’s customer adoption and value realization programs, ensuring customers achieve measurable outcomes across onboarding, adoption, and renewal milestones. You will partner closely with Product, Customer Excellence, Sales, Revenue Operations, and Enablement to operationalize structured adoption frameworks and success planning at scale. This is a highly visible role with direct impact on enterprise adoption, retention, and long-term customer value. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Own Smartsheet’s customer adoption strategy, defining structured maturity models and frameworks that guide customers through onboarding, adoption, value realization, and renewal milestones Define and operationalize adoption metrics and maturity models in partnership with Product and Business Intelligence, using product usage data and customer insights to drive consistent execution and measurable outcomes Collaborate with Data Science teams on predictive modeling that connects to operational strategy, ensuring churn insights directly inform planning, programs, prioritization, and execution across Customer Excellence Design and scale best in class programs, including adoption playbooks and value frameworks aligned to Smartsheet’s segments Partner with Product, Product Marketing and Customer Excellence leaders to translate product capabilities into clear adoption paths, launch frameworks, and customer-facing programs Enable Customer Excellence teams through scalable programs and assets, ensuring consistent delivery of high-impact adoption experiences across enterprise accounts You Have: 10+ years of experience in Customer Success, Product Management, Product Marketing or Customer Marketing within a SaaS environment 5+ years of experience in program management Bachelor's degree, MBA preferred Willing to travel periodically for onsites and key meetings Hands-on experience defining churn mitigation playbooks and programs (including adoption metrics, maturity models, and success criteria) and operationalizing insights into repeatable motions adopted by Customer Excellence teams Proven ability to design and operationalize post-sales processes and customer journeys, including onboarding, adoption, success planning, and renewal alignment that tie seamlessly to pre-sales motions Strong program leadership experience, leading complex, cross-functional initiatives with Product, Sales, and Revenue Operations from strategy through execution Deep understanding of enterprise SaaS customer dynamics, including multi-product adoption, value realization, and long-term retention drivers Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000—$172,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Lead cross-functional programs to improve operational efficiency and scalability, applying process improvement methodologies, and drive change management initiatives. | Requires 10+ years in operations or program management within SaaS, with experience in process optimization, stakeholder management, and change management. | OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are seeking an Operations Program Manager to drive operational excellence across our go-to-market and delivery organizations, including Sales, Customer Success, Professional Services, and Data/Analytics. This role sits at the intersection of strategy, execution, and continuous improvement. You will own cross-functional programs that improve scalability, efficiency, and customer outcomes—going beyond traditional project management to diagnose operational problems, redesign processes, and embed data-driven, repeatable solutions. The ideal candidate brings a strong foundation in Lean Six Sigma, process optimization, and change management, paired with the ability to lead complex initiatives in a fast-paced software environment. Program & Initiative Leadership Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths Process Improvement & Operational Excellence Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements Standardize workflows, documentation, and operating cadences while balancing flexibility for growth Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops Change Management & Enablement Drive adoption of new processes, tools, and ways of working through thoughtful change management Partner with functional leaders to develop communication, training, and enablement plans Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement YOUR EXPERIENCE 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent) Proven ability to move from problem definition to solution design to execution and measurement Excellent stakeholder management, communication, and facilitation skills Highly analytical mindset with the ability to synthesize complex information into clear recommendations Preferred Skills: Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience) Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals) Familiarity with SaaS metrics and operating models Background in change management or organizational transformation If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

Owns customer risk and churn mitigation programs, designing predictive models and risk frameworks, and leading cross-functional retention initiatives. | Requires 12+ years in SaaS or related fields, with experience in retention, predictive modeling, and program management. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. We are looking for a Principal Customer Risk & Retention Strategy Manager to join Smartsheet’s Customer Excellence team. In this role, you will own Smartsheet’s end-to-end approach to identifying, forecasting, and mitigating customer churn, partnering closely with Customer Excellence, Product, Revenue Operations, and Data Science. This is a highly visible role with direct impact on Gross and Net Revenue Retention, shaping how Smartsheet proactively manages customer risk at scale. The opportunity is ideal for a strategic operator who thrives at the intersection of data, customer lifecycle strategy, and cross-functional execution. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Own Smartsheet’s customer risk and churn mitigation programs, defining how at-risk customers are identified, prioritized, and addressed across the customer lifecycle Design and operationalize churn forecasting and predictive risk models in partnership with Data Science and Revenue Operations to enable proactive retention actions Lead churn analysis and root cause identification, translating insights into targeted, high-impact mitigation programs and playbooks Build and evolve customer health scoring frameworks that are predictive, actionable, and embedded into Customer Excellence and renewal workflows Scale risk mitigation through automation and process design, improving renewal journeys, cash-to-close efficiency, and consistency of execution across teams Design and launch practical, field-ready risk mitigation programs, including playbooks, workflows, and intervention models that Customer Excellence and renewal teams can execute consistently at scale You Have: 12+ years of experience in Customer Success, Sales, Sales Operations, Account Management or related experience in a SaaS 5+ years experience in people and program management Bachelor's degree, MBA preferred Willing to travel periodically for onsites and key meetings Deep experience in retention strategy within a SaaS environment, with demonstrated ownership of churn reduction initiatives Strong analytical and forecasting expertise, including experience partnering with Data Science teams on predictive modeling, health scoring, and churn forecasting Proven track record leading large, cross-functional programs from strategy through execution with measurable impact on retention metrics (GRR, NRR) Expertise designing and operationalizing customer health scores and risk frameworks that drive consistent, proactive action by customer-facing teams Strong understanding of SaaS customer lifecycle economics, including renewals, expansion, risk signals, and retention levers across segments Hands-on experience building and operationalizing churn mitigation playbooks and programs, translating insights into repeatable workflows, clear ownership models, and measurable outcomes Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000—$172,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Act as a trusted advisor to customers, driving success and adoption of Cribl solutions, and developing strategic relationships. | Minimum of 5 years in a customer advocacy or engagement role, with technical understanding of data pipelines, observability, and cloud platforms, and experience working with enterprise clients. | Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You’ll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The CSE’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl. As An Active Member Of Our Team, You Will… Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer. Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc. Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization This position may require stand-by, on-call, or off-hours duties If You’ve Got It - We Want It Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers You take the time to listen and comprehend but you are also a conversation starter. Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes Quick learner with good technical and problem-solving skills Willingness to travel as needed (up to 25%) You live in Denver, Southern California, or Phoenix BONUS POINTS: Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.) Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat Working knowledge of major cloud providers (AWS, Azure, GCP) Good jokes, or maybe better, bad jokes Loves talking to customers and solving problems Experience working remotely Salary Range ($110K - $165k) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. #LI-JK1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.