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FO

Associate Product Manager - Interfaces

FortiveAnywhereFull-time
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Compensation$120K - 200K a year
New

Lead the development, lifecycle management, and strategic planning of the interface platform, including collaboration with engineering and stakeholders. | Minimum 2+ years as a technical product manager with experience in API and software portfolio management, strong analytical skills, and experience working with vendors and partners. | Position Summary We are seeking a strategic and execution-focused Associate Product Manager to lead the development and lifecycle management of our interfaces platform. This role requires a unique blend of product management skills and in-depth technical knowledge of interface platforms to lead cross-functional teams in delivering innovative solutions that empower our organization and customers. The successful candidate will be responsible for helping define product strategy, managing complex product lifecycles, and ensuring seamless integration of our core products and our interface platform. Key Responsibilities: Product Strategy & Vision Define the interfaces platform strategy in collaboration with the Director of Strategy, to ensure seamless integration capabilities that differentiate Censis software from competitors and deliver superior customer value Develop (in collaboration with our Interface Architect) comprehensive interface product roadmaps aligned with business objectives and technical capabilities and present to leadership Conduct competitive analysis and market research to identify integration gaps, emerging interface standards, and opportunities where enhanced connectivity can leapfrog competitor offerings Product Lifecycle Management Gain deep understanding of customer experience and workflows through customer research and market work Lead API and integration roadmap development by identifying critical third-party systems and partner platforms. Clearly define customer workflow requirements and business requirements including cost to develop, cost to manage, and cost & time to implement. Collaborate with engineering teams to design scalable interface architecture that supports current customer needs while building flexible foundations for future integrations and competitive advantages Participate in technical design discussions and architectural decision-making Write detailed use cases, user stories, and product requirements documents (PRDs) Define acceptance criteria and success metrics for new features and products Manage interface launches, including go-to-market planning and cross-functional coordination Conduct post-launch analysis and iterate based on user feedback and performance data Product Ownership Own the Sustainment (technical debt, maintenance, and performance improvements) roadmap for our interface platform Work closely with the documentation manager to ensure all release documentation (including release notes, technical documentation, knowledge base articles, and troubleshooting guides) is thorough and engaging Partner with the Product Trainer to develop training materials for all new interfaces and interface enhancements Serve as the primary escalation point for complex product questions from Customer Success and Customer Support teams Minimum Qualifications: 2+ years as a technical Associate Product Manager / Product Owner, ideally for an interface or software portfolio Understanding of API lifecycle management from design and development through deployment, maintenance, and deprecation strategies Strong analytical and problem-solving abilities with experience using data to drive decisions Experience leading cross-functional teams in an agile development environment; familiarity with Scrum preferred Customer-focused mindset with experience gathering and analyzing user feedback Excellent verbal and written communication skills, with the ability to present to leadership and cross-functional teams Experience working with vendors and 3rd party partners Preferred Qualifications: Experience working with vendors and 3rd party partners Education Bachelor’s or Master’s degree in Computer Science, Engineering, Business or related field/experience About Censis Technologies Censis Technologies based in Franklin, Tenn., is the industry leader in surgical instruments and asset management software. Censis offers multiple solutions, including CensiTrac, which is a highly advanced, web-based software system focused on maximizing OR throughput and regulatory compliance. Censis Technologies’ software is deployed in hundreds of hospitals in the United States, Canada, and Australia. Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Censis Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry. From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

API lifecycle management
Product lifecycle management
Cross-functional team leadership
Direct Apply
Posted about 4 hours ago
CC

Product Manager II, CB1 Member Experience

Coinbase Careers PageAnywhereFull-time
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Compensation$180K - 212K a year
New

Manage and develop the member experience product area, define vision, and lead cross-functional teams to execute strategic initiatives. | Over 5 years of product management experience, strong analytical skills, ability to lead complex initiatives, and experience in loyalty or membership programs. | Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase One (CB1) is our flagship membership program, serving nearly one million members globally. As the primary engine for long-term customer loyalty, CB1 provides a market-leading foundation—including zero trading fees, enhanced rewards, and priority support. However, we are still in the early stages of defining what a comprehensive "crypto and financial membership" truly looks like. As a Product Manager for Coinbase One, you will have a large open space to architect the next generation of the program. Specifically, you will focus on the CB1 Experience team, where we specialize in member retention and benefit activation. Following the massive success of our inaugural Member Week, you will help us ship the next iteration of scalable Member Events and build retention levers that reinforce membership value for our most loyal users. What you’ll be doing: Own the product end-to-end: Drive your product area from initial vision and strategy through to execution and final delivery. Shape the future of CB1: Define and drive the multi-year vision for Coinbase One’s member experience, moving from early concepts to high-impact implementation. Lead cross-functional teams: Set OKRs across multiple workstreams and drive collaboration between engineering, design, and marketing to achieve them. Master the metrics: Identify, define, and track key quantitative and qualitative metrics for new and existing product areas; use these insights to ruthlessly prioritize the roadmap. Partner for impact: Work closely with engineers and cross-functional teams across Coinbase—including trading, financial services, growth, and onchain teams—to land major company initiatives. Balance and prioritize: Navigate complex stakeholder objectives and maintain momentum on the highest-impact work. What we look for in you: 5+ years of product management experience, preferably working on loyalty programs or within the FinTech space. Deep analytical, prioritization, and problem-solving skills; you use data to tell a story and drive decisions. Proven ability to guide product strategy and create alignment with senior cross-functional partners. Ownership Mindset: You are known for your ability to "break through walls" to get things done. You excel at bringing teams along with you to launch complex, multi-team initiatives like in-product member events. Experimental DNA: You believe in the power of experimentation and have a track record of stacking up data-driven wins that compound into trajectory-changing outcomes. Nice to haves: Background in loyalty programs or consumer membership products (e.g., Amazon Prime, Amex, or similar). Passion for crypto-native experiences and the onchain future. Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $180,370—$212,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Data analysis (SQL, APIs, dashboards)
Cross-functional collaboration
Operational process improvement
Direct Apply
Posted about 4 hours ago
PE

Principal, Product Program Manager

PearsonAnywhereFull-time
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Compensation$110K - 130K a year
New

Manage and optimize Jira platform, champion agile practices, and facilitate continuous improvement in product delivery. | Over 5 years of experience in Jira, delivery operations, and agile coaching, with strong communication and analytical skills. | Principal, Product Program Manager Role Overview The Principal, Product Program Manager is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization’s delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement. Core Responsibilities Driving standardization in tooling, governance, and reporting across the product development lifecycle. Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization. Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation. Guide teams on structuring work in Jira to support effective planning, reporting, and execution. Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues. Champion agile ways of working by helping teams adopt and tailor practices to their context. Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices. Facilitate communities of practice and strategic learning forums to support continuous improvement. Serve as a change leader during process or tool changes. Define and uphold the “Rhythm of Business” for delivery operations (planning cadences, review cycles, reporting norms). Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively. Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency. Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact. Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics. Qualifications 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields. Deep understanding of agile frameworks and their practical application across multiple teams. Proven expertise in Jira workflow design, system configuration, automation, and governance. Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency. Experience improving and maturing organization-wide delivery practices and cadences. Excellent communication, facilitation, and coaching skills. Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills. Ability to drive change and influence stakeholders without direct authority. Experience with Confluence, Jira Cloud, or similar collaboration tools. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $110,000 - $130,000 - This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through until the 19 January 2026. This window may be extended depending on business needs.

Jira administration
Agile frameworks
Delivery operations
Direct Apply
Posted about 4 hours ago
ZS

Principal Product Manager

ZscalerAnywhereFull-time
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Compensation$165K - 235K a year
New

Leading product discovery, defining roadmaps, prioritizing backlogs, and collaborating with engineering and customers to deliver SaaS data and investigation products. | 5-7 years of SaaS product management experience, proven ability in data analytics and search capabilities, and experience in security operations or SIEM solutions preferred. | About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Principal Product Manager to join our team. This role offers flexible location options including onsite or hybrid at our San Jose Office, or remote within the USA, reporting to the Senior Manager, Product Management. Join our data fabric and SecOps platform team, working specifically within the analytics and investigation product areas. You will lead the product effort for search and SOC investigation flow capabilities, enabling best-in-market product capabilities and UX that will be used by our security operations applications offerings and personas. What you’ll do (Role Expectations) Lead product discovery by deeply understanding customer problems, business goals, and operational constraints across search and investigation products, including market research and experience design Define the product vision and roadmap for SaaS data, search, and investigation products, managing the journey from initial discovery through launch and iteration Work day-to-day with engineering and data teams to prioritize backlogs, clarify scope, and ensure high-quality execution Collaborate with customers to facilitate feedback across multiple personas and partner with go-to-market and sales teams to support pilots, launches, and customer adoption Measure product success using adoption, usage, customer value, and business outcome metrics Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. What We’re Looking for (Minimum Qualifications) 5-7 years of Product Management experience with SaaS and/or platform products in the security operations space Proven experience delivering complex data, analytics, query, and search capabilities, spanning both UI/UX and deep technical back-end functionality Prior hands-on inbound product management experience at top-tier industry security operations or SIEM solutions What Will Make You Stand Out (Preferred Qualifications) Bachelor’s degree in Computer Science, Engineering, or a related field; a Master’s or MBA is a plus Previous experience as a hands-on analyst in the security space or other domains, specifically working with SIEM or general BI solutions #LI-Remote #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $164,500—$235,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Data analysis and visualization (SQL, Tableau, Looker)
Product operations and management
Cross-functional collaboration
Direct Apply
Posted about 4 hours ago
Action1

Senior Product Manager - Endpoint Management & Patching

Action1AnywhereFull-time
View Job
Compensation$120K - 200K a year
New

Managing product operations, data analysis, and cross-team collaboration to improve SaaS products. | Extensive experience in product management, technical proficiency, and domain-specific knowledge in cybersecurity or endpoint management. | About Action1 Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment (no VPN required), Action1 eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, previously co-founders of Netwrix, a multi-billion-dollar cybersecurity company. The Role Action1 is seeking an experienced Senior Product Manager to own and evolve core, customer-facing endpoint management and patching capabilities. This role is for a hands-on PM who has direct experience building IT or cybersecurity products used by IT administrators and who is comfortable operating deep in technical, customer-driven problem spaces. This is not a platform-only, internal tools, or “security-adjacent” role. You will own externally facing product areas that directly impact how IT and cybersecurity teams patch, manage, and secure endpoints at scale. You will work closely with founders and engineering leadership and are expected to operate with both strategic judgment and tactical execution. What You’ll DoProduct Ownership & Execution Own large, customer-facing product areas end-to-end: discovery, strategy, planning, specification, rollout, and iteration Define roadmap priorities grounded in real IT workflows, operational constraints, and customer outcomes Write detailed functional specifications, user stories, and acceptance criteria Create wireframes, user flows, and lightweight mockups when needed Partner closely with engineering to clarify scope, tradeoffs, and delivery plans Customer & Domain Depth Engage directly with customers (IT admins, security teams, MSPs) to understand patching workflows, failures, edge cases, and success criteria Translate customer pain points into clear product decisions and roadmap investments Partner with support, sales, and customer success to surface insights and validate priorities Strategy & Impact Partner directly with founders and leadership to shape product direction Balance speed, quality, and security in a high-growth, technically opinionated environment Define and monitor product metrics tied to reliability, coverage, adoption, and customer effort Drive continuous improvement through experimentation and iteration Please Review Carefully Proven experience owning a customer-facing IT, endpoint management, patching, or cybersecurity product Direct exposure to OS or third-party patching, endpoint management, vulnerability remediation, or IT operations workflows Experience working with IT administrators, MSPs, or security teams as primary users Strong hands-on product execution: specs, backlog ownership, prioritization, and delivery 7–10+ years of Product Management experience (B2B SaaS strongly preferred) Experience writing highly detailed product specifications and user journeys Comfort operating in technically complex domains and partnering closely with engineering Strong customer discovery, interview, and validation skills Ability to operate effectively in fast-paced startup environments where PMs are highly hands-on Background in cybersecurity, endpoint management, IT systems administration, or adjacent domains Familiarity with patching systems, ITSM tools (e.g., ServiceNow), or MSP ecosystems Experience scaling products used by enterprise IT teams Prior leadership experience (mentoring PMs, owning major product areas) Fully remote work, giving you the flexibility you need in the modern world Exciting challenges and opportunities for continuous growth. Non-stop professional development and learning of new technologies. A supportive, friendly, and professional team environment.

Customer success
Technical support
Product operations
Direct Apply
Posted about 4 hours ago
PA

Customer Success Manager - US (pooled)

PandaDocAnywhereFull-time
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Compensation$70K - 95K a year
New

Support customer onboarding, drive product adoption, and collaborate with cross-functional teams to ensure customer retention and growth. | Experience in SaaS customer success, strong communication skills, ability to manage multiple priorities, and familiarity with AI tools for customer data analysis. | We are hiring at Customer Success Manager - US (pooled) As a Customer Success Manager at PandaDoc, you'll play a key role in driving success and growth for a diverse range of clients by delivering high-impact service in a scalable, pooled support model. At the heart of your work will be the opportunity to engage with customers, thoughtfully guiding them through onboarding and workflow consultations, and empowering them to fully unlock the value of their investment in PandaDoc. In this role, you will: Provide responsive and strategic support to help customers onboard smoothly and adopt PandaDoc’s powerful tools including but not limited to an overall understanding of API’s and CRM integrations Be measured by your ability to deliver high-quality, scalable service while contributing to the overall health, retention, and growth of the accounts you touch Lead personalized onboarding sessions, including launch plan meetings, training, and integration setup, ensuring customers hit the ground running Proactively drive product adoption through tailored consultations, product updates, and hands-on training, empowering customers to leverage the full potential of our platform. Act as a key player in customer education by promoting self-serve resources such as our help center, public training sessions, and webinars Partner closely with Account Management, sharing critical insights that shape renewal strategies, uncover upsell opportunities, and inform customer expansion plans Leverage data from platforms like Catalyst, Salesforce, and Gong to track customer engagement, identifying and taking action on accounts in need of additional support Why This Role is Exciting: Joining PandaDoc means being part of an innovative company that is changing how businesses handle their document workflows. You’ll have the opportunity to make a measurable impact by helping clients unlock productivity gains, streamline processes, and achieve their business goals. As part of the Customer Success team, you’ll be at the forefront of client satisfaction, directly contributing to PandaDoc's continued growth and success. If you thrive in an ever-evolving environment and love the challenge of making customers successful, this is the role for you! About You: Experienced: You have 2-3 years of SaaS customer success experience, handling high volumes of customer interactions in a fast-paced environment. Organized: You excel at managing multiple priorities, shifting workloads, and delivering high-quality service in a pooled resource model. Growth Mindset: You are open to feedback, adaptable to new challenges, and eager for personal and professional development. Agile: You are resourceful and can quickly adapt to changing environments while maintaining customer satisfaction and delivering results. Customer-Focused: With strong communication and empathy, you build trust and ensure customer needs are met, fostering strong relationships. AI-Forward: You proactively leverage AI tools to synthesize customer data, automate routine tasks, and refine your communication. You don't just use AI for speed; you use it to elevate the quality of your strategic insights and workflow consultations. Solution-Oriented: A natural problem solver, you are self-motivated to identify root causes and deliver effective solutions for complex issues. Master Discovery & Lead Gen: Conduct deep-dive discovery during customer interactions to identify untapped business needs, translating those needs into value-based solutions and CSQLs that generate pipeline. Collaborative: You work well with cross-functional teams, sharing insights to drive customer retention and growth. Fun & Supportive: You enjoy lifting others up, creating a positive, collaborative environment where your team and customers can thrive. Strong Communicator: You have excellent verbal and written communication skills, with a clear command of English. Additional language proficiency is not required for this role; however, it is highly preferred given our global customer base. Company Overview: PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com. Company Culture: We're known for our work-life balance, kind co-workers, & virtual team bonding events. Although our Pandas are located remotely across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Check out our LinkedIn to learn more. Benefits: Employees may be able to purchase company stock (or receive annual bonuses) Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year The annual OTE is up to $95,000 OTE (base + bonus combined). PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Customer Success
SaaS Operations
Data Analysis
Direct Apply
Posted about 4 hours ago
Cellebrite

Product Marketing Manager - Enterprise Solutions

CellebriteAnywhereFull-time
View Job
Compensation$Not specified
New

Support marketing plans, develop messaging, create content, and collaborate with teams for product promotion. | Requires 5-7 years in product or solution marketing, with industry expertise in digital forensics or similar fields. | Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered portfolio enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite. Position Overview: We’re looking for a growth-mindset Product Marketing Manager - Enterprise Solutions to join our growing global marketing team. This role is responsible for supporting the marketing plan for Cellebrite’s Enterprise Solutions portfolio. This includes developing major themes for target markets, supporting marketing plans for products and offerings, creating buyer personas, building positioning and messaging, and managing content development. Responsibilities: Create and execute product marketing plans, including major campaign themes, target markets, industry landscape, and product releases. Develop product messaging that differentiates new products and services from others in the market. Manage creation of relevant content for buyer roles in various formats, including white papers, brochures, social media, web pages, and online events. Work closely with cross-functional teams, including product management, sales, marketing, and finance, to ensure that the GTM plan aligns with the organization's overall strategy and goals. Collaborate with external partners, such as agencies or vendors, to ensure that the plan is executed effectively and efficiently. Assist in the creation of enablement content for direct and indirect sales resources (e.g. playbooks, battlecards, scripts, presentations, training modules, demos). Collaborates with formal sales enablement function and/or sales operations on a well-defined sales enablement plan. Requirements Bachelor’s degree required or relevant work experience. Five – Seven years Product, Solution, or Channel Marketing experience. Private sector marketing, digital forensics, or similar industry expertise strongly desired. This is a Remote position, but prefer US Based candidates on the east coast. This position will have up to 25% travel Desired Skills: Outstanding communication, presentation, and leadership skills. Collaborative, Analytical, Rational/logical, Creative, Innovative, Detail-oriented Experience developing content strategies for creating pipeline for new offerings as well as upsell, cross-sell, and account-based marketing programs. Understanding of digital forensics market. Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Personal Characteristics null

Cross-functional collaboration
Technical communication
Data analysis
Direct Apply
Posted about 4 hours ago
Growth Acceleration Partners

Senior Product Manager

Growth Acceleration PartnersAnywhereFull-time
View Job
Compensation$120K - 150K a year
New

Translate business needs into user stories, manage product backlog, and collaborate with technical teams within Agile teams. | Experience in product management or similar roles, strong communication skills, and familiarity with Agile/SCRUM methodologies. | WHAT WE DO Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success. GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success. Summary We are looking for a Product Manager / Product Owner to play a critical role within Agile SCRUM teams, driving product success through strong customer understanding, clear requirements, and effective collaboration with engineering and business stakeholders. In this role, you will act as the voice of the customer and the market, translating business needs into well-defined user stories and a prioritized backlog that maximizes business value. You will work closely with Product Management, customers, developers, and QA teams to ensure solutions meet both functional expectations and strategic objectives. This position is ideal for someone who enjoys solving problems, thrives in fast-paced environments, and excels at aligning teams around a shared product vision. Education •Bachelor’s degree or equivalent practical experience. Professional Experience •3+ years of experience in Product Management, Product Owner, Business Analysis, or similar roles. •Proven experience working in Agile/SCRUM environments. •Background in the software industry with exposure to full product and software development lifecycles. Key Responsibilities Product Ownership & Backlog Management •Partner with Product Management and customers to understand business needs, market drivers, and product goals. •Translate business and customer requirements into clear, actionable user stories and use cases. •Define and maintain a prioritized product backlog based on business value, risk, and dependencies. •Write clear and concise acceptance criteria to guide development and validation. Agile Delivery & Team Collaboration •Serve as the primary point of contact for developers and QA within the SCRUM team. •Participate actively in SCRUM ceremonies, including daily stand-ups, backlog refinement, sprint planning, reviews, and retrospectives. •Support the team by clarifying requirements, answering questions, and removing ambiguities during sprint execution. •Review completed features and formally sign off to ensure they meet acceptance criteria and market needs. Stakeholder Communication •Facilitate discussions and alignment between business stakeholders and technical teams. •Present product updates, priorities, and decisions clearly to different audiences. •Negotiate scope, priorities, and trade-offs across multiple teams and stakeholders. •Maintain strong relationships with customers and internal partners to ensure alignment and transparency. Product Strategy & Continuous Improvement •Contribute to product roadmaps and story mapping activities. •Continuously refine requirements based on feedback, learnings, and evolving business needs. •Support the evolution of product best practices and delivery standards within GAP. •Help motivate teams around a shared vision of product excellence and customer value. Required Skills •Strong experience eliciting, documenting, and refining requirements. •Excellent written and verbal English communication skills. •Proven ability to understand high-level business problems and break them down into actionable user stories. •Experience writing detailed acceptance criteria. •Solid understanding of: •Software Development Life Cycle (SDLC) •Agile and SCRUM frameworks •Product lifecycle from discovery to delivery and maintenance •Strong meeting facilitation and presentation skills. •Ability to manage multiple workstreams and priorities simultaneously. •High attention to detail and strong organizational skills. Technical & Delivery Skills •Experience with story mapping and roadmap planning. •Strong time management and prioritization skills. •Comfortable working in fast-paced, time-sensitive environments. •Ability to collaborate closely with technical teams and influence technical decisions when needed. Nice to Have •Experience using wireframes or prototypes to validate and communicate new functionality. •Scrum Product Owner Certification (CSPO). •Familiarity with SAFe or scaled Agile frameworks. •Exposure to data-related concepts such as: •Data visualization •SQL queries •Python or databases •Exploratory Data Analysis (EDA) •ETL tools and analytical reporting interpretation Soft Skills & Mindset •Positive, solution-oriented attitude. •Strong coaching and facilitation skills. •Ability to motivate teams and individuals around a common product vision. •Flexible and comfortable partnering with both technical and business stakeholders at all levels. •Collaborative, adaptable, and open to continuous learning. At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.

Agile/SCRUM frameworks
Product backlog management
Stakeholder communication
Direct Apply
Posted about 4 hours ago
SG

Customer Success Manager, Strategic

Sprout General ReferralsAnywhereFull-time
View Job
Compensation$116K - 160K a year
New

Manage and grow a portfolio of enterprise customers by providing strategic guidance, fostering loyalty, and ensuring product adoption. | Minimum 6+ years in B2B SaaS customer success, with 2+ years managing enterprise accounts, and experience working with senior decision-makers. | Description Sprout Social is looking to hire a Customer Success Manager, Strategic for the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market Be the primary point of contact, providing a personalized experience to each and every customer Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators What you’ll bring The ideal candidate is passionate about Customer Success and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented. We're looking for someone who has managed direct relationships with customers, with an emphasis on Fortune 500 companies. You should possess the ability to uncover customer challenges and make recommendations to help customers achieve their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity within the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you! Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ years of experience in Customer Success in B2B SaaS/Software 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business Proven success with retaining, renewing and growing Enterprise-level accounts Experience building relationships, presenting and selling to senior level decision makers across multiple functions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Excellent communication, interpersonal and writing skills Experience with consulting and providing strategic guidance related to social media and social media tools is a plus Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes Experience working with the G-Suite, Salesforce, Gainsight & Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization. Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account related questions. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform to serve as the ultimate trusted advisor. Partner with colleagues across departments to address customer feedback and communicate accordingly. Review to-date performance with your manager, identify areas of improvement and establish a plan for career development. Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization. Identify individual strengths and how to apply them effectively for continued success. Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $127,600 - $175,450 USD annually Zone 2 (All other US states): $116,000 - $159,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Customer Success Management
Relationship Building
Technical Aptitude
Direct Apply
Posted about 5 hours ago
SS

Customer Success Manager, Strategic

Sprout SocialAnywhereFull-time
View Job
Compensation$116K - 160K a year
New

Manage and grow enterprise customer relationships, drive product adoption, and provide strategic guidance to ensure customer success. | Over 6 years in B2B SaaS Customer Success, experience managing enterprise accounts, and strong communication skills. | Description Sprout Social is looking to hire a Customer Success Manager, Strategic, for the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market Be the primary point of contact, providing a personalized experience to each and every customer Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators What you’ll bring The ideal candidate is passionate about Customer Success and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented. We're looking for someone who has managed direct relationships with customers, with an emphasis on Fortune 500 companies. You should possess the ability to uncover customer challenges and make recommendations to help customers achieve their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity within the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you! Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ years of experience in Customer Success in B2B SaaS/Software 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business Proven success with retaining, renewing and growing Enterprise-level accounts Experience building relationships, presenting and selling to senior level decision makers across multiple functions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Excellent communication, interpersonal and writing skills Experience with consulting and providing strategic guidance related to social media and social media tools is a plus Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes Experience working with the G-Suite, Salesforce, Gainsight & Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization. Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account related questions. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform to serve as the ultimate trusted advisor. Partner with colleagues across departments to address customer feedback and communicate accordingly. Review to-date performance with your manager, identify areas of improvement and establish a plan for career development. Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization. Identify individual strengths and how to apply them effectively for continued success. Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $127,600 - $175,450 USD annually Zone 2 (All other US states): $116,000 - $159,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Customer Success Management
Relationship Building
Technical Aptitude
Direct Apply
Posted about 5 hours ago
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