Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will meet or exceed performance metrics related to customer satisfaction and response times. What You Bring: - Minimum of 1 year experience in customer service or chat support roles. - Strong written communication skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - Proficiency with chat platforms and basic computer skills. - Customer-focused attitude with problem-solving abilities. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous remote work experience. - Bilingual skills. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to hearing from you!