Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, offering a dynamic and inclusive work environment. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand professionally. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will adhere to company guidelines and confidentiality standards. What You Bring: - Minimum of 1 year experience in customer service or chat support roles. - Strong written communication skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - Proficiency with chat platforms and basic computer skills. - Customer-focused attitude with problem-solving capabilities. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Genesco brands or similar retail environments. - Previous remote work experience. - Bilingual abilities. What We Offer: - We offer flexible work-from-home arrangements. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? Please submit your application through the Genesco careers website or the job posting platform where you found this listing. We look forward to welcoming you to our team!