Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, which focuses on delivering trendy and personalized shopping experiences. We pride ourselves on fostering a supportive and dynamic work environment that encourages growth and innovation. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in providing exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience. The role offers an opportunity to develop your communication skills and potentially transition into a permanent position based on your performance. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers about promotions and policies. - You will document customer interactions thoroughly in the system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics and customer satisfaction goals. - You will adapt to changing processes and product updates quickly. - You will maintain a positive and patient attitude in all customer interactions. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You bring excellent verbal communication and active listening skills. - You bring the ability to work independently in a remote environment. - You bring strong problem-solving skills and attention to detail. - You bring basic computer proficiency and the ability to learn new software quickly. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with CRM systems and call center technologies. - Bilingual abilities, especially in Spanish. - Previous experience working in a remote or home-based role. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco and its brands. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your application through our careers page at www.genesco.com/careers or send your resume and cover letter to recruitment@genesco.com. We look forward to hearing from you!