Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and management to improve service quality. - You will stay informed about product updates, promotions, and company policies. - You will meet or exceed performance metrics related to customer satisfaction and response times. What You Bring: - You bring at least 1-2 years of experience in customer service or chat support roles. - You have excellent written communication skills and a friendly, patient demeanor. - You are comfortable using chat platforms and basic computer applications. - You have strong problem-solving abilities and attention to detail. - You can work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous experience working in a remote or home-based role. - Multilingual skills to assist a diverse customer base. What We Offer: - We offer flexible work-from-home scheduling to support work-life balance. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer opportunities for career growth within Genesco and its brands. - We offer a collaborative and inclusive team environment. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!