Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand’s values and enhancing the overall shopping experience. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and support the team during peak periods. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess strong written communication skills with attention to detail. - You are comfortable using chat platforms and CRM software. - You demonstrate problem-solving abilities and patience in handling customer concerns. - You have the ability to multitask and manage time effectively in a remote work environment. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Previous remote work experience. - Bilingual language skills. What We Offer: - We offer flexible work-from-home arrangements. - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive team culture. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!