MCI Careers

Partner with team leaders to implement HR strategies, support operations teams, foster employee engagement, and manage HR programs and processes. | Minimum 1 year HR Business Partner or related experience, some undergraduate education, strong interpersonal and communication skills, proficiency in Microsoft Office, and ability to manage multiple priorities. | LOCATIONKilleen, TX JOB TYPEFull-Time PAY TYPESHourly POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives • Align HR strategies with business objectives and recommend improvements • Foster employee engagement through proactive, hands-on approaches (including remote interactions) • Adapt to a dynamic work environment influenced by economic and policy changes • Champion innovative HR solutions and continuous process improvement • Lead employee relations, retention, and recognition programs • Manage a high-volume workload and multiple priorities effectively • Demonstrate strong organizational and interpersonal skills CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role • Some undergraduate-level education • Excellent interpersonal and communication skills • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) • Familiarity with training tools and techniques • Strong conflict resolution skills (including employee and customer-related issues) • Effective time management, planning, and multitasking abilities • Strong written and verbal presentation skills • Ability to thrive in a fast-paced, professional environment • Skilled in planning, coordination, and adapting to various learning styles • Ability to provide and receive constructive feedback • Strong prioritization and organizational skills to meet deadlines PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) environments • Background in contact center operations • Degree from an accredited two- or four-year college or university • SHRM-SCP or equivalent HR certification CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. LOCATIONKilleen, TX JOB TYPEFull-Time PAY TYPESHourly POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives • Align HR strategies with business objectives and recommend improvements • Foster employee engagement through proactive, hands-on approaches (including remote interactions) • Adapt to a dynamic work environment influenced by economic and policy changes • Champion innovative HR solutions and continuous process improvement • Lead employee relations, retention, and recognition programs • Manage a high-volume workload and multiple priorities effectively • Demonstrate strong organizational and interpersonal skills CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role • Some undergraduate-level education • Excellent interpersonal and communication skills • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) • Familiarity with training tools and techniques • Strong conflict resolution skills (including employee and customer-related issues) • Effective time management, planning, and multitasking abilities • Strong written and verbal presentation skills • Ability to thrive in a fast-paced, professional environment • Skilled in planning, coordination, and adapting to various learning styles • Ability to provide and receive constructive feedback • Strong prioritization and organizational skills to meet deadlines PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) environments • Background in contact center operations • Degree from an accredited two- or four-year college or university • SHRM-SCP or equivalent HR certification CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Provide exceptional customer service during night shifts by handling inquiries, resolving issues, and maintaining accurate records. | At least 2 years of customer service experience, strong communication skills, ability to work night shifts, and proficiency with CRM software. | Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working the night shift, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define our brand. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will assist in identifying trends and providing feedback to management. - You will support special projects and training initiatives as needed. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to work effectively during night shifts. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; college coursework preferred. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with Anything-as-a-Service (XaaS) models. - Previous experience working in a fast-paced, multi-country operation. What We Offer: - We offer competitive night shift compensation and performance bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.mcicareers.com/apply. We look forward to hearing from you!

Handle inbound customer inquiries during night shifts, resolve issues efficiently, document interactions, collaborate with team, meet performance metrics, and escalate complex issues. | 1-2 years customer service experience, excellent communication skills, night shift availability, problem-solving skills, CRM proficiency. | Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in maintaining high customer satisfaction and ensuring smooth communication between clients and the company during overnight hours. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night shifts. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics related to call handling and customer satisfaction. - You will stay informed about product updates and company policies to provide accurate information. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are comfortable working night shifts and managing time effectively. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual abilities or fluency in multiple languages. - Previous experience with BPO or CX roles. - Familiarity with Anything-as-a-Service business models. What We Offer: - We offer competitive night shift compensation and performance bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Service Representative (Nights) role. We look forward to hearing from you!

Handle inbound and outbound customer calls, resolve inquiries, document interactions, collaborate with team, follow policies, participate in training, and contribute to team goals. | 1-2 years call center experience, excellent communication, problem-solving skills, CRM proficiency, multitasking ability. | Job Title: Call Center Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Agent at MCI Careers, you will be the frontline representative, providing outstanding customer service and support. Your role is crucial in maintaining customer satisfaction and ensuring smooth communication between the company and its clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and efficiency. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and update records in the company database. - You will collaborate with team members and supervisors to improve service quality. - You will follow company policies and procedures to ensure compliance and consistency. - You will participate in training sessions to enhance your skills and knowledge. - You will contribute to achieving team performance goals and customer satisfaction targets. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other call center technologies. - You demonstrate the ability to multitask and manage time effectively. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual skills or proficiency in multiple languages. - Familiarity with business process outsourcing (BPO) operations. - Previous experience working in a fast-paced, multi-country call center. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. Join MCI Careers and be part of a dynamic team dedicated to excellence in customer service.

Drive revenue growth by proactively reaching out to potential customers, qualifying leads, and meeting sales targets. | Minimum 2 years outbound sales experience, strong communication skills, CRM proficiency, and ability to work in a fast-paced team environment. | Job Title: Outbound Sales Representative (Days) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As an Outbound Sales Representative, you will play a crucial role in driving revenue growth by proactively reaching out to potential customers. Your focus will be on building relationships, understanding client needs, and effectively communicating the value of our services to generate new business opportunities. What You'll Do: - You will initiate outbound calls to prospective clients to introduce MCI's services and solutions. - You will identify and qualify leads to build a strong sales pipeline. - You will engage with potential customers to understand their business challenges and tailor solutions accordingly. - You will collaborate with internal teams to ensure seamless handoff of qualified leads. - You will maintain accurate records of all sales activities and client interactions in the CRM system. - You will meet or exceed monthly and quarterly sales targets. - You will stay informed about industry trends and competitor offerings to effectively position MCI's services. - You will participate in ongoing training and development to enhance your sales skills. What You Bring: - Minimum of 2 years of experience in outbound sales or telemarketing, preferably in a BPO or tech-enabled services environment. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the Customer Experience (CX) or Business Process Outsourcing (BPO) industry. - Familiarity with Anything-as-a-Service business models. - Additional language skills beyond English. - Previous experience working in a multi-country or remote team setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Drive revenue growth by identifying and securing new business opportunities, managing the sales cycle, and building strong client relationships. | Minimum 2 years sales experience, strong communication skills, CRM proficiency, and proven sales success. | Job Title: Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to Customer Experience (CX) and Business Process Outsourcing (BPO). With a strong call center presence and operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Sales Representative at MCI Careers, you will play a crucial role in driving revenue growth by identifying and securing new business opportunities. You will be the frontline ambassador of our brand, responsible for building strong client relationships and delivering tailored solutions that meet customer needs. What You'll Do: - You will proactively identify and engage potential clients through various channels to generate new sales leads. - You will conduct thorough needs assessments to understand client requirements and propose appropriate solutions. - You will manage the entire sales cycle from initial contact to closing deals, ensuring a smooth customer experience. - You will collaborate with internal teams to customize offerings and deliver value-added services. - You will maintain accurate records of sales activities and client interactions using CRM tools. - You will meet and exceed monthly and quarterly sales targets to contribute to company growth. - You will stay informed about industry trends and competitor activities to strategically position MCI’s services. - You will participate in sales training and development programs to continuously enhance your skills. What You Bring: - Minimum of 2 years of experience in sales, preferably in B2B or technology services. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the Customer Experience (CX) or Business Process Outsourcing (BPO) industry. - Familiarity with SaaS or Anything-as-a-Service business models. - Multilingual abilities or experience working in international markets. - Strong negotiation and presentation skills. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment with flexible scheduling options. - We offer ongoing training and development programs to help you succeed. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!

Provide exceptional customer service by handling inbound and outbound calls, resolving issues, and maintaining accurate records. | 1-2 years of call center or customer service experience, strong communication skills, CRM proficiency, and ability to work flexible shifts. | Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will play a crucial role in providing outstanding customer service and support. Your primary purpose is to engage with customers, resolve inquiries efficiently, and contribute to the overall satisfaction and loyalty of our clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer issues promptly while maintaining high-quality service standards. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will meet or exceed individual and team performance targets consistently. - You will stay informed about product updates, policies, and procedures to assist customers effectively. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by demonstrating strong communication and interpersonal skills. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Excellent verbal and written communication skills. - Proficiency with CRM software and basic computer applications. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Flexibility to work various shifts, including evenings and weekends. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with customer service metrics and KPIs. - Previous experience with sales or upselling techniques. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture that values diversity. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Engage with customers to promote and sell products, handle calls, maintain records, and achieve sales targets. | 0-2 years experience in sales or customer service, strong communication skills, CRM proficiency, and customer-focused attitude. | Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and provide tailored solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets. - You will participate in ongoing training to improve product knowledge and sales techniques. - You will resolve customer inquiries and complaints promptly and effectively. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - You have 0-2 years of experience in sales, customer service, or call center environments. - You possess excellent verbal communication and active listening skills. - You are comfortable using CRM software and basic computer applications. - You demonstrate a strong customer-focused attitude and problem-solving abilities. - You have the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Previous experience in a tech-enabled business services company. - Familiarity with business process outsourcing (BPO) or customer experience (CX) industries. - Multilingual skills or proficiency in a second language. - Experience with sales performance metrics and reporting tools. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive work culture that values your growth. - We offer competitive compensation with performance-based incentives. - We offer flexible scheduling to help balance work and personal life. - We offer opportunities for career advancement within a growing company. Ready to Apply? Please submit your resume and a brief cover letter outlining your interest and qualifications for the Call Center Sales Representative I position at MCI Careers. We look forward to hearing from you!

Handle inbound customer inquiries, resolve issues, document interactions, collaborate with team, participate in training, meet performance metrics, and escalate complex issues. | At least 1 year of customer service experience, strong communication skills, computer proficiency, patience, problem-solving abilities, and full-time availability. | Job Title: Entry-Level Contact Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong presence in multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for our customers, providing outstanding support and solutions. This role is designed for individuals eager to develop their communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in our CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your product knowledge and skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess strong verbal and written communication skills. - You are comfortable using computer systems and learning new software. - You demonstrate patience, active listening, and problem-solving abilities. - You are available to work full-time with a flexible schedule. Bonus Points If You Have: - Experience in a contact center or BPO environment. - Familiarity with CRM platforms such as Salesforce or Zendesk. - Multilingual abilities to support diverse customer bases. - Previous experience in tech-enabled service roles. What We Offer: - We offer comprehensive training and career development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive work environment. - We offer health, dental, and vision insurance benefits. - We offer flexible scheduling to support work-life balance. Ready to Apply? To join our team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!

Handle inbound and outbound customer calls, resolve inquiries, document interactions, collaborate with team, meet performance targets, and maintain product knowledge. | 1-2 years call center experience, strong communication, CRM proficiency, problem-solving skills, ability to handle high call volumes. | Job Title: Call Center Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and expansive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding customer service and support. Your role is crucial in ensuring customer satisfaction, resolving inquiries efficiently, and contributing to the overall success of our client partnerships. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed individual and team performance targets. - You will stay informed about product and service updates to provide accurate information. - You will contribute to a positive team environment and uphold company values. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong communication skills, both verbal and written. - Ability to handle high call volumes while maintaining quality service. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with customer experience metrics and KPIs. - Previous experience with Anything-as-a-Service platforms. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!

Drive sales growth through outbound calls, customer needs assessment, solution presentation, and sales closure while maintaining customer satisfaction. | Minimum 2 years outbound sales or telemarketing experience, strong communication skills, CRM proficiency, and ability to work in a fast-paced environment. | Job Title: Customer Calling Sales Representative (Base+Bonus) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining a high level of customer satisfaction. What You'll Do: - You will proactively reach out to potential customers to introduce MCI's products and services. - You will identify customer needs and recommend appropriate solutions to meet their requirements. - You will manage and maintain accurate records of customer interactions and sales activities. - You will achieve and exceed monthly sales targets and performance metrics. - You will collaborate with team members and management to improve sales strategies and customer engagement. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. What You Bring: - You have at least 2 years of experience in outbound sales or telemarketing. - You possess excellent communication and interpersonal skills. - You are comfortable working in a fast-paced, target-driven environment. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with sales performance metrics and data analysis. - Multilingual abilities to engage diverse customer bases. - Previous experience working in a multi-country operational environment. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture with ongoing training. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role through our careers page or via email at careers@mci.com.

Provide exceptional customer support through handling calls, resolving issues, documenting interactions, and collaborating with teams to ensure customer satisfaction. | Minimum 2 years customer service experience, strong communication and problem-solving skills, proficiency with CRM and Microsoft Office, and ability to work under pressure. | Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is essential in maintaining our reputation for excellence and driving customer loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to upsell or cross-sell products and services when appropriate. - You will participate in ongoing training to stay updated on product knowledge and customer service best practices. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You possess the ability to remain calm and professional under pressure. - You have a high school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual abilities or fluency in a second language. - Familiarity with Business Process Outsourcing (BPO) operations. - Previous experience with sales or customer retention strategies. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mcicareers.com/apply. We look forward to welcoming you to the MCI team!

Handle inbound customer inquiries, resolve issues, document interactions, collaborate with teams, and meet performance targets. | Minimum 2 years customer service experience, strong communication, CRM proficiency, problem-solving skills, and professionalism under pressure. | Job Title: Inbound Customer Care Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As an Inbound Customer Care Agent, you will be the frontline representative of MCI, responsible for providing outstanding customer support and resolving inquiries efficiently. Your role is crucial in maintaining high customer satisfaction and fostering long-term client relationships. What You'll Do: - You will handle inbound customer calls and emails with professionalism and empathy. - You will resolve customer issues promptly while ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You have at least 2 years of experience in a customer service or call center role. - You possess excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional under pressure. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Multilingual capabilities. - Familiarity with BPO industry standards and practices. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply. We look forward to welcoming you to the MCI team!

Provide timely and effective customer support through multiple channels, resolve issues, document interactions, and collaborate with teams to enhance customer satisfaction. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM and Microsoft Office, and flexibility to work varied shifts. | Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. You will be the frontline ambassador for our clients, handling inquiries, resolving issues, and contributing to a positive customer journey. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues with empathy and efficiency. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and other departments to escalate and resolve complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets. - You will participate in training sessions to enhance your skills and knowledge. What You Bring: - Minimum of 2 years of experience in a customer service or call center role. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high-volume calls and multitask effectively. - Problem-solving mindset with a customer-first attitude. - Flexibility to work various shifts including evenings and weekends. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual abilities, especially in Spanish or French. - Familiarity with Business Process Outsourcing (BPO) operations. - Previous experience with remote or hybrid work settings. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment with flexible scheduling. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your qualifications and interest in the role through our careers portal or email us directly at careers@mci.com.

Proactively initiate outbound calls to prospective clients, qualify leads, maintain CRM records, collaborate with teams, meet sales targets, and provide client feedback. | Minimum 2 years outbound sales experience, strong communication and negotiation skills, proficiency with CRM and Microsoft Office, ability to work independently and in teams. | Job Title: Outbound Sales Representative (Days) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As an Outbound Sales Representative, you will play a crucial role in driving revenue growth by proactively reaching out to potential clients and promoting MCI's diverse range of services. This role is designed for a motivated sales professional who thrives in a fast-paced environment and is passionate about building lasting customer relationships. What You'll Do: - You will initiate outbound calls to prospective clients to introduce MCI's services and generate new business opportunities. - You will qualify leads and understand client needs to tailor solutions effectively. - You will maintain accurate records of interactions and sales activities in the CRM system. - You will collaborate with the sales and marketing teams to develop strategies that enhance outreach efforts. - You will meet and exceed monthly and quarterly sales targets. - You will provide feedback from clients to help improve service offerings. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. What You Bring: - You bring at least 2 years of experience in outbound sales or telemarketing, preferably in a B2B environment. - You have excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong negotiation and closing skills. - You have the ability to work independently and as part of a team. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with sales automation tools and data analytics. - A proven track record of consistently exceeding sales targets. - Additional language skills to support international operations. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible day shift hours to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!

Handle inbound and outbound customer calls, resolve inquiries, document interactions, collaborate with team, meet performance metrics, participate in training, escalate issues, and contribute to team environment. | 1-2 years call center experience, strong communication, CRM proficiency, multitasking, problem-solving, high school diploma or equivalent. | Job Title: Call Center Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Agent at MCI Careers, you will be the frontline representative, providing outstanding customer service and support. Your role is crucial in maintaining customer satisfaction and ensuring smooth communication between the company and its clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and efficiency. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and update records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics such as call handling time and customer satisfaction scores. - You will participate in training sessions to stay updated on product knowledge and company policies. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by demonstrating excellent communication and interpersonal skills. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong verbal and written communication skills. - Proficiency with CRM software and basic computer applications. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills and a customer-focused attitude. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with data entry and reporting tools. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply or email us directly at jobs@mci-careers.com. We look forward to hearing from you!

Drive business growth by identifying and securing new client opportunities, building relationships, and meeting sales targets. | Minimum 2 years sales experience, strong communication skills, CRM proficiency, and ability to work in a fast-paced environment. | Job Title: Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to Customer Experience (CX) and Business Process Outsourcing (BPO). With a strong call center presence and operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Sales Representative at MCI Careers, you will play a crucial role in driving business growth by identifying and securing new client opportunities. You will be responsible for building strong relationships, understanding client needs, and presenting tailored solutions that align with our service offerings. What You'll Do: - You will proactively identify and engage potential clients to generate new business opportunities. - You will build and maintain strong relationships with clients to understand their needs and provide customized solutions. - You will conduct product presentations and demonstrations to showcase the value of our services. - You will collaborate with internal teams to ensure seamless service delivery and client satisfaction. - You will meet and exceed sales targets and contribute to the overall growth strategy. - You will maintain accurate records of sales activities and client interactions using CRM tools. - You will stay informed about industry trends and competitor activities to identify new market opportunities. What You Bring: - Minimum of 2 years of experience in sales, preferably in B2B or technology services. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the business process outsourcing or customer experience industry. - Knowledge of SaaS or technology-enabled service sales. - Multilingual abilities or experience working in international markets. - Strong negotiation and closing skills. What We Offer: - We offer competitive salary and commission structures. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a dynamic and inclusive work environment with supportive leadership. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to hearing from you!

Engage with customers to promote and sell products, handle calls, maintain records, and achieve sales targets. | 0-2 years experience in sales or customer service, strong communication skills, CRM proficiency, and customer-focused attitude. | Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and provide tailored solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets. - You will participate in ongoing training to improve product knowledge and sales techniques. - You will resolve customer inquiries and complaints promptly and effectively. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - You have 0-2 years of experience in sales, customer service, or call center environments. - You possess excellent verbal communication and active listening skills. - You are comfortable using CRM software and basic computer applications. - You demonstrate a strong customer-focused attitude and problem-solving abilities. - You have the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Previous experience in a tech-enabled business services company. - Familiarity with business process outsourcing (BPO) or customer experience (CX) industries. - Multilingual skills or proficiency in a second language. - Experience with sales performance metrics and reporting tools. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive work culture that values your growth. - We offer competitive compensation with performance-based incentives. - We offer flexible scheduling to help balance work and personal life. - We offer opportunities for career advancement within a growing company. Ready to Apply? Please submit your resume and a brief cover letter outlining your interest and qualifications for the Call Center Sales Representative I position at MCI Careers. We look forward to hearing from you!

Provide outstanding customer service by handling inbound and outbound calls, resolving inquiries, and maintaining accurate records. | 1-2 years of call center or customer service experience, strong communication skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will play a vital role in providing outstanding customer service and support. Your primary purpose is to engage with customers, resolve inquiries efficiently, and contribute to the overall satisfaction and loyalty of our clients. This role offers an excellent opportunity to develop communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed individual and team performance targets consistently. - You will participate in ongoing training and development programs to enhance your skills. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong verbal and written communication skills with a customer-focused attitude. - Proficiency in using CRM software and basic computer applications. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills and the ability to handle difficult customer situations calmly. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Familiarity with multiple communication channels such as chat and email support. - Bilingual abilities or proficiency in a second language. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture that values diversity. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Handle inbound customer inquiries, resolve issues, document interactions, collaborate with team, participate in training, meet performance metrics, escalate complex issues. | At least 1 year of customer service experience, excellent communication skills, proficiency with CRM software, problem-solving abilities, and ability to work in a fast-paced environment. | Job Title: Entry-Level Contact Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through its strong call center network. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for our customers, providing outstanding support and solutions. This role is designed for individuals eager to develop their communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in our CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your product knowledge and customer service skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent verbal and written communication skills. - You are comfortable using computer systems and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience in a call center or BPO environment. - Multilingual abilities. - Familiarity with tech-enabled service platforms. - Strong interpersonal skills and a positive attitude. What We Offer: - We offer comprehensive training and career development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive workplace culture. - We offer health, dental, and vision insurance benefits. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Please submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to hearing from you!