MCI Careers

Compensation

Full Description

Job Title: Call Center Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Agent at MCI Careers, you will be the frontline representative, providing outstanding customer service and support. Your role is crucial in maintaining customer satisfaction and ensuring smooth communication between the company and its clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and efficiency. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and update records in the company database. - You will collaborate with team members and supervisors to improve service quality. - You will follow company policies and procedures to ensure compliance and consistency. - You will participate in training sessions to enhance your skills and knowledge. - You will contribute to achieving team performance goals and customer satisfaction targets. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other call center technologies. - You demonstrate the ability to multitask and manage time effectively. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual skills or proficiency in multiple languages. - Familiarity with business process outsourcing (BPO) operations. - Previous experience working in a fast-paced, multi-country call center. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. Join MCI Careers and be part of a dynamic team dedicated to excellence in customer service.