MCI Careers

Compensation

Full Description

Job Title: Call Center Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Agent at MCI Careers, you will be the frontline representative, providing outstanding customer service and support. Your role is crucial in maintaining customer satisfaction and ensuring smooth communication between the company and its clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and efficiency. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and update records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics such as call handling time and customer satisfaction scores. - You will participate in training sessions to stay updated on product knowledge and company policies. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by demonstrating excellent communication and interpersonal skills. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong verbal and written communication skills. - Proficiency with CRM software and basic computer applications. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills and a customer-focused attitude. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with data entry and reporting tools. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply or email us directly at jobs@mci-careers.com. We look forward to hearing from you!