MCI Careers

Compensation

Full Description

Job Title: Inbound Customer Care Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As an Inbound Customer Care Agent, you will be the frontline representative of MCI, responsible for providing outstanding customer support and resolving inquiries efficiently. Your role is crucial in maintaining high customer satisfaction and fostering long-term client relationships. What You'll Do: - You will handle inbound customer calls and emails with professionalism and empathy. - You will resolve customer issues promptly while ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You have at least 2 years of experience in a customer service or call center role. - You possess excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional under pressure. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Multilingual capabilities. - Familiarity with BPO industry standards and practices. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply. We look forward to welcoming you to the MCI team!