MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working the night shift, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define our brand. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will assist in identifying trends and providing feedback to management. - You will support special projects and training initiatives as needed. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to work effectively during night shifts. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; college coursework preferred. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with Anything-as-a-Service (XaaS) models. - Previous experience working in a fast-paced, multi-country operation. What We Offer: - We offer competitive night shift compensation and performance bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.mcicareers.com/apply. We look forward to hearing from you!