MCI Careers

Compensation

Full Description

Job Title: Entry-Level Contact Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong presence in multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for our customers, providing outstanding support and solutions. This role is designed for individuals eager to develop their communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in our CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your product knowledge and skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess strong verbal and written communication skills. - You are comfortable using computer systems and learning new software. - You demonstrate patience, active listening, and problem-solving abilities. - You are available to work full-time with a flexible schedule. Bonus Points If You Have: - Experience in a contact center or BPO environment. - Familiarity with CRM platforms such as Salesforce or Zendesk. - Multilingual abilities to support diverse customer bases. - Previous experience in tech-enabled service roles. What We Offer: - We offer comprehensive training and career development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive work environment. - We offer health, dental, and vision insurance benefits. - We offer flexible scheduling to support work-life balance. Ready to Apply? To join our team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!