MCI Careers

Compensation

Full Description

Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will play a vital role in providing outstanding customer service and support. Your primary purpose is to engage with customers, resolve inquiries efficiently, and contribute to the overall satisfaction and loyalty of our clients. This role offers an excellent opportunity to develop communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed individual and team performance targets consistently. - You will participate in ongoing training and development programs to enhance your skills. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong verbal and written communication skills with a customer-focused attitude. - Proficiency in using CRM software and basic computer applications. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills and the ability to handle difficult customer situations calmly. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Familiarity with multiple communication channels such as chat and email support. - Bilingual abilities or proficiency in a second language. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture that values diversity. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!