MCI Careers

Compensation

Full Description

Job Title: Call Center Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and expansive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding customer service and support. Your role is crucial in ensuring customer satisfaction, resolving inquiries efficiently, and contributing to the overall success of our client partnerships. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed individual and team performance targets. - You will stay informed about product and service updates to provide accurate information. - You will contribute to a positive team environment and uphold company values. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong communication skills, both verbal and written. - Ability to handle high call volumes while maintaining quality service. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with customer experience metrics and KPIs. - Previous experience with Anything-as-a-Service platforms. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!