ALTA IT Services

Manage full project lifecycle for IT infrastructure and application projects, ensuring on-time, on-budget delivery, and stakeholder satisfaction. | 7-10 years of IT project management experience, proven track record with waterfall projects, strong communication skills, familiarity with ServiceNow and M365, PMP or similar certifications preferred. | 100% REMOTE Job Title: Project Manager Location: Remote (Hours are Monday through Friday 8AM - 430PM EST ) Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: • 7 -10 Years combined IT Project Management experience as a Project Manager • Project Manager will be asked to have the ability to support overnight deployments as needed to support rollout of technology • Hiring Project Manager with proven track record of delivering waterfall projects • Project Manager is required to have ability to navigate difficult conversations • Project Manager is required to have proven track record of managing complex technical projects and working alongside teams to obtain optimal solutions • (Desired) Project Manager having proven track record of working in a financial industry understanding the rigor of security and familiarity with implementing technology at a branch office and campus location • (Desired) Project Manager familiar with implementing security infrastructure related technologies • (Desired) PMP and other Project Management related Certifications • Strong focus on delivery and actively turns lessons learned into better and faster ways to deliver. (Courageous servant leadership) • Familiarity with ServiceNow and M365 Products Day to Day • Liaise with Business and Technical Stakeholders • Strong communicator to various levels of management • Manage project activities through all life cycles utilizing ServiceNow and M365 • Report on project activities • Provide input to Annual Financial Plan (budget), • Experience with Service Now is desired • Experience with Azure Dev Ops is Nice to Have Project Leadership • Manages the full life cycle of the project following SDLC • Applies project management expertise and best practices/tools to define and execute: • Scope Management • Schedule Management • Issue/Risk Management • Procurement Management • Communications Management • Change Management • Quality Management • Vendor Management • Contract Management • Uses tools to manage ongoing team efforts, updating release schedules, staffing profiles, roadmaps, applications docs, and monthly reports. • Ensures on-time and on-budget delivery of projects through organizing, developing and routinely forecasting project plans and project budget to ensure • Change Leadership – Manages the transition to ensure adoption of change, builds strong partnerships and communication plans with all project stakeholders and project team members • Adheres to the PM processes and actively prepares for / participates in all structured project reviews Leading Projects • Lead as a Project Manager on a dedicated team supporting IT infrastructure upgrades and facilities upgrades. • Leads and engages small to medium projects simultaneously focused on a portfolio of applications, all components of a larger business solution. • Ensures alignment of all project roles and responsibilities and they are articulated to each team member, modified as required, and accomplished throughout the project • Takes initiative to improve processes, team organization, and reporting • Monitors and measures staff/resource assignment results against project / task goals and accountabilities • Develop and maintain effective rapport with vendors, experience reviewing invoices and overseeing work/deliverables Communication • Proactively provides consistent, concise, relevant, reliable and timely information to all appropriate internal and external audiences/stakeholders through a variety of media • Ensures accuracy of information to enable effective business decisions System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Design, build, test, and deploy scalable, secure cloud-native full stack applications on AWS, support cloud migrations, collaborate with cross-functional teams, and provide solutions for client growth efforts. | Senior full stack developer with 9+ years experience, 5+ years full stack development, 3+ years AWS cloud development, strong frontend/backend skills including VueJS, JavaScript, Python, Django, Agile experience, and US citizenship or Green Card. | Senior Full Stack Developer 100% remote End client: SBA W-2 or C2C What You Will Do: • The Cloud Applications Full-Stack AWS Developer will work closely with clients, digital leaders, solutions architects, and technical/ functional leads across digital teams and market segments to support client projects and provide solutions for growth efforts and capabilities build-out. • Serve as a key member of the cloud team to support technical challenges/demos, building innovative solution prototypes using cloud architectures and software technologies. • Solutions architecture and hands-on engineering/full-stack development of scalable and secure distributed systems using modern software technologies and programming, Cloud Native and microservices architecture, containerization, and API-First design patterns. • Work collaboratively with user experience designers, platform engineers, product owners, solution architects, and business analysts, the Cloud Applications Full Stack Developer will design, build, test, and deploy high-value, operationally resilient software products on the AWS cloud platform that satisfy functional and non-functional requirements. • Support repeatable cloud migrations including rehost (lift & shift), re-platform, and re-architect/re-factor on-premises systems/applications and datasets into a mix of multi and hybrid cloud platforms. What You Will Need: • Must be a US Citizen or a Green Card holder • A bachelor's degree is required, or a Minimum of 9 years of relevant experience • Minimum of FIVE (5) years of prior relevant experience in full-stack application development • Minimum of THREE (3) years of experience with cloud applications development to build /modernize applications and datasets on the AWS cloud • Proven ability to work autonomously and collaborate, mentor, help, and support other team members, as needed, to solve complex technical problems. • Proven ability to develop software products and solution prototypes, and use prototypes to validate technical solution strategies and communicate and explain the pros and cons of complex design alternatives. • An in-depth understanding of Agile and Scaled Agile practices and principles, with experience. Must be an experienced Agile practitioner with proven ability to plan and implement software products with agility. • Experience and proficiency in implementing frontend and backend services for cloud-native software products and solutions such as VueJS, JavaScript, Python, and Django What Would Be Nice To Have: • Certification: AWS Certified Developer – Amazon Web Services • Flask, Docker, EKS/Kubernetes, AWS Step Functions, Event Bridge, AWS Lambda, AWS API Gateway, Elasticsearch, Caching frameworks, Redis, Memcached, the Amazon Relational Database Service (RDS) for Postgres, and/or the MongoDB NoSQL database service. • Certification: AWS Certification Solutions Architect - Amazon Web Services • Solution architecture support for technical volumes of proposals and white papers for RFPs/RFIs and thought leadership initiatives. • Familiarity with the AWS Serverless Application Model (SAM) and proven design patterns, like Model-View-Controller, is required, as is the ability to design and build cloud-based software products that conform to the AWS Well-Architected Framework design principles. • Proficiency in delivering cloud-based software products using contemporary CI/CD pipeline tooling and the ability to continuously collaborate with development, operations, and security (DevSecOps) team members to deliver secure and operationally resilient software products and solutions. • This is a hands-on cloud software developer/engineering position and requires the ability to proficiently and predictably build and deploy custom applications in the AWS cloud. • Proven ability to design, build, test, and deploy software products and solutions on the AWS cloud platform. • Excellent written and verbal communication skills with an ability to handle customer requirements and engineer solutions.

Provide timely and accurate support to health insurance members by resolving inquiries and issues related to coverage, claims, and benefits in a remote environment. | At least 2 years of healthcare customer support experience, strong knowledge of health insurance and claims, excellent communication skills, and ability to work independently remotely. | Job Title: Healthcare Customer Support Specialist Company Overview: ALTA IT Services is a leading staffing and consulting firm specializing in IT and healthcare industries. We partner with top healthcare organizations to provide skilled professionals who drive operational excellence and enhance patient and member experiences. Role Overview: As a Healthcare Customer Support Specialist, you will play a critical role in supporting a leading health insurance customer by ensuring members receive timely and accurate assistance. Your focus will be on delivering exceptional service and resolving inquiries efficiently in a remote work environment. What You'll Do: - You will respond promptly to member inquiries via phone, email, and chat, providing clear and accurate information. - You will troubleshoot and resolve issues related to health insurance coverage, claims, and benefits. - You will document all interactions and maintain detailed records in the customer support system. - You will collaborate with internal teams to escalate and resolve complex member concerns. - You will stay updated on healthcare policies, insurance products, and regulatory requirements. - You will contribute to process improvements to enhance member satisfaction and operational efficiency. - You will maintain confidentiality and comply with HIPAA regulations at all times. What You Bring: - Minimum of 2 years experience in healthcare customer support or related roles. - Strong knowledge of health insurance terminology, claims processing, and benefits administration. - Excellent communication skills, both verbal and written. - Proficiency with customer support software and Microsoft Office Suite. - Ability to work independently in a remote setting with strong time management skills. Bonus Points If You Have: - Experience working with health insurance providers or managed care organizations. - Familiarity with HIPAA compliance and healthcare regulations. - Bilingual abilities, especially in Spanish. - Prior experience in a contract or remote customer service role. What We Offer: - We offer competitive hourly compensation at $25 per hour. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and training. - We offer a supportive team environment with regular communication and feedback. - We offer the chance to contribute to meaningful healthcare services impacting members’ lives. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to the ALTA IT Services recruitment team at careers@alta-itservices.com. We look forward to hearing from you!

Provide timely and accurate support to health insurance members by resolving inquiries and collaborating with internal teams. | At least 2 years of healthcare customer support experience with strong communication skills and knowledge of health insurance processes. | Job Title: Healthcare Customer Support Specialist Company Overview: ALTA IT Services is a leading staffing and consulting firm specializing in IT and healthcare industries. We partner with top healthcare organizations to provide skilled professionals who drive operational excellence and enhance patient experiences. Our commitment to quality and innovation makes us a trusted partner in the healthcare sector. Role Overview: As a Healthcare Customer Support Specialist, you will play a critical role in supporting a leading health insurance customer by ensuring members receive timely and accurate assistance. Your focus will be on resolving inquiries, providing information, and enhancing the overall member experience through effective communication and problem-solving. What You'll Do: - You will respond promptly to member inquiries via phone, email, or chat, ensuring clear and empathetic communication. - You will troubleshoot and resolve issues related to health insurance coverage, claims, and benefits. - You will document all interactions accurately in the customer relationship management system. - You will collaborate with internal teams to escalate and resolve complex member concerns. - You will stay updated on health insurance policies, procedures, and regulatory requirements. - You will provide feedback to improve customer service processes and member satisfaction. - You will maintain confidentiality and comply with HIPAA regulations at all times. What You Bring: - Minimum of 2 years experience in healthcare customer support or related roles. - Strong knowledge of health insurance terminology, claims processing, and benefits. - Excellent communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle sensitive information with discretion and professionalism. Bonus Points If You Have: - Experience working with health insurance providers or in a call center environment. - Familiarity with HIPAA compliance and healthcare regulations. - Bilingual skills, especially in Spanish. - Prior experience in remote work settings. What We Offer: - We offer competitive hourly compensation at $25/hr. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and training. - We offer a collaborative and supportive team environment. - We offer access to healthcare industry insights and networking opportunities. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!

Design, develop, and implement Customer Service Management solutions on the ServiceNow platform, collaborating with stakeholders and supporting deployment and maintenance. | 5+ years of ServiceNow development experience with a focus on CSM, strong scripting and integration skills, and excellent communication abilities. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and workflows within the ServiceNow Customer Service Management module. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will perform system configuration, integration, and testing to ensure seamless functionality. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews and maintain documentation for developed solutions. - You will support deployment activities and provide post-implementation support. - You will stay updated with the latest ServiceNow features and best practices to recommend improvements. What You Bring: - You have 5+ years of experience in ServiceNow development, with a strong focus on Customer Service Management. - You possess deep knowledge of ServiceNow platform capabilities, including scripting, workflows, and integrations. - You have experience with JavaScript, REST APIs, and web services. - You demonstrate strong problem-solving skills and attention to detail. - You have excellent communication skills and the ability to work effectively in a remote team environment. Bonus Points If You Have: - Experience with ITSM and ITOM modules on the ServiceNow platform. - ServiceNow Certified Application Developer or equivalent certification. - Familiarity with Agile methodologies and DevOps practices. - Prior experience working in a large-scale enterprise environment. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement ServiceNow Customer Service Management solutions, collaborate with stakeholders, troubleshoot issues, and support deployment. | Minimum 5 years of ServiceNow development experience with strong CSM expertise, proficiency in JavaScript and integrations, and excellent problem-solving and communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will configure and customize ServiceNow CSM workflows to meet business requirements. - You will collaborate with stakeholders to gather requirements and translate them into technical solutions. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will perform system integrations with third-party applications and data sources. - You will create and maintain technical documentation and user guides. - You will participate in code reviews and ensure adherence to best practices. - You will support deployment activities and provide post-implementation support. What You Bring: - Minimum 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong expertise in ServiceNow CSM module, including case management, knowledge management, and service catalog. - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with REST/SOAP integrations and API development. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience working in an Agile development environment. - Knowledge of ITIL processes and best practices. - Familiarity with other ServiceNow modules such as ITSM or HR Service Delivery. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement Customer Service Management solutions on the ServiceNow platform, collaborating with teams and supporting end-users. | 5+ years of ServiceNow development experience with strong CSM focus, proficiency in JavaScript and REST APIs, and excellent communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their business needs and deliver scalable, efficient, and user-friendly applications. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow workflows, business rules, and UI policies to enhance user experience. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will provide technical support and training to end-users and stakeholders. - You will contribute to continuous improvement initiatives by identifying opportunities for automation and optimization. - You will document technical specifications, processes, and user guides. What You Bring: - You have 5+ years of experience in ServiceNow development, with a strong focus on Customer Service Management (CSM). - You possess deep knowledge of ServiceNow platform capabilities, including scripting, workflows, and integrations. - You have experience with JavaScript, HTML, CSS, and REST APIs. - You demonstrate strong problem-solving skills and attention to detail. - You have excellent communication skills and the ability to work effectively in a remote team environment. Bonus Points If You Have: - Experience with IT Service Management (ITSM) and other ServiceNow modules. - ServiceNow certifications such as Certified Application Developer or Certified Implementation Specialist. - Familiarity with Agile methodologies and DevOps practices. - Experience working in a large-scale enterprise environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Analyze clinical operations effectiveness, develop solutions, manage initiative tracking, facilitate governance, and support clinical leadership with data-driven insights. | Bachelor's degree or equivalent experience, 2+ years analytical experience, 5+ years healthcare operations or related experience, proficiency in Microsoft Office, and familiarity with healthcare payer industry. | Job Title: Clinical Operations Analyst Location: Dayton, Ohio Type: Contract Contractor Work Model: Remote Title: Clinical Operations Analyst ALTA is supporting a 6+-month contract opportunity working 100% remote. ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. The Clinical Operations Analyst III reviews and analyzes the effectiveness and efficiency of clinical operations and participates in development of solutions to improve or further leverage these functions. Essential Functions: • Work with key stakeholders to identify initiatives and tactics that support achievement of business goals and objectives • Manage tracking of initiative goals and progress against the goals • Partner with clinical functional leaders to develop work force management tools based on key metrics • Facilitate clinical work force management governance processes • Drive resolution processes for issues advanced by Clinical executive leadership • Work with key stakeholders to understand business requirements to assure alignment with organizational strategies • Facilitate root cause determination process and related remediation plans through the deployment of analytical and reporting resources • Understand the stakeholder's business culture and priorities to effectively identify business problems, assess proposed solutions, and represent the needs of stakeholders • Conduct requirements analysis, leveraging appropriate company and industry approaches and modeling techniques to develop requirements, document them according to corporate standards and procedures, and prioritize them for assigned areas • Identify inconsistencies and gaps in a complex business process • Assume a leading role in the review of reports and data for pattern identification, special cause variation identification, trend analysis, or other techniques; prepare and deliver summaries, recommendations, or alternatives of the analyzed information. • Work with business to develop a business case including return on investment, soft benefits and any regulatory issues • Participate in department meetings/activities and contribute to a collaborative team environment • Perform any other job duties as requested Education and Experience: • Bachelor’s degree in Finance, Business, Economics, Engineering or related field or equivalent years of relevant experience is required • A minimum of two (2) years of analytical experience is required • A minimum of five (5) years of health care operations, finance, work force management, or project management experience is required • Familiarity of the healthcare payer industry is required Competencies, Knowledge and Skills: • Proficient in Microsoft Office tools, including Word, Excel and PowerPoint • Strong strategic thinking sk9iills to identify innovative solutions • Understanding of business analysis principles, process, and tools • Proficient in customer relationship management tools • Understanding of a project lifecycle, including processes, techniques and tools • Strong interpersonal skills and proven ability to establish effective working relationships with stakeholders at all levels • Exceptional written and verbal communication skills • Ability to work independently and within a team environment • Strong analytical skills • Effective listening and critical thinking skills • Ability to coordinate and lead cross-functional teams • Extensive experience working on multiple projects • Effective decision making and problem solving skills with close attention to detail • Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency • Ability to multi-task and remain flexible during organizational and/or business changes • Customer service oriented Licensure and Certification: • None System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-PJ1 #LI-PJ1 #DI- Ref: #860-IT Cincinnati

Design, develop, and implement ServiceNow CSM solutions, collaborate with stakeholders, troubleshoot issues, and maintain technical documentation. | Minimum 5 years ServiceNow development experience with CSM focus, proficiency in JavaScript and ServiceNow scripting, strong problem-solving and communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer specializing in Customer Service Management (CSM), you will play a critical role in designing, developing, and implementing ServiceNow solutions that enhance customer service operations. You will work closely with stakeholders to deliver scalable and efficient workflows that improve service delivery and user experience. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow platform focused on CSM. - You will collaborate with business analysts and stakeholders to gather and analyze requirements. - You will configure and customize ServiceNow CSM applications to meet business needs. - You will troubleshoot and resolve issues related to ServiceNow applications. - You will create and maintain technical documentation for developed solutions. - You will participate in code reviews and ensure adherence to best practices. - You will provide ongoing support and enhancements to existing ServiceNow implementations. - You will stay updated with the latest ServiceNow features and industry trends. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow CSM module configuration and customization. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified System Administrator or Developer certification. - Experience with integration of ServiceNow with third-party systems. - Knowledge of Agile methodologies and DevOps practices. - Prior experience working in a large-scale enterprise environment. What We Offer: - We offer a competitive hourly rate of $81. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement ServiceNow CSM solutions while collaborating with stakeholders and providing ongoing support. | Minimum 5 years of ServiceNow development experience with strong CSM knowledge, proficiency in JavaScript and integrations, and excellent problem-solving skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow and make a significant impact in the IT sector. Role Overview: As a Service Now Developer specializing in Customer Service Management (CSM), you will play a critical role in designing, developing, and implementing ServiceNow solutions that enhance customer service operations. You will work closely with stakeholders to deliver scalable and efficient service management applications. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow platform focused on CSM. - You will collaborate with business analysts and stakeholders to gather and analyze requirements. - You will configure and customize ServiceNow CSM applications to meet business needs. - You will troubleshoot and resolve issues related to ServiceNow applications. - You will perform system integrations and data migrations as required. - You will create and maintain technical documentation and user guides. - You will participate in code reviews and ensure adherence to best practices. - You will provide ongoing support and enhancements to existing ServiceNow solutions. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong knowledge of ServiceNow platform architecture and CSM modules. - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with REST/SOAP integrations and web services. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience working in an Agile development environment. - Knowledge of ITIL processes and best practices. - Prior experience in a consulting or contract role. What We Offer: - We offer a competitive hourly rate of $81. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? Please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement Customer Service Management solutions on the ServiceNow platform, collaborating with teams and supporting end-users. | 5+ years of ServiceNow development experience with strong CSM focus, proficiency in JavaScript and REST APIs, and excellent communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their business needs and deliver scalable, efficient, and user-friendly applications. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow workflows, business rules, and UI policies to enhance user experience. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will provide technical support and training to end-users and stakeholders. - You will contribute to continuous improvement initiatives by identifying opportunities for automation and optimization. - You will document technical specifications, processes, and user guides. What You Bring: - You have 5+ years of experience in ServiceNow development, with a strong focus on Customer Service Management (CSM). - You possess deep knowledge of ServiceNow platform capabilities, including scripting, workflows, and integrations. - You have experience with JavaScript, HTML, CSS, and REST APIs. - You demonstrate strong problem-solving skills and attention to detail. - You have excellent communication skills and the ability to work collaboratively in a remote team environment. Bonus Points If You Have: - Experience with IT Service Management (ITSM) and other ServiceNow modules. - ServiceNow Certified Application Developer or System Administrator certifications. - Familiarity with Agile methodologies and DevOps practices. - Experience working in a large-scale enterprise environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement ServiceNow Customer Service Management solutions, collaborate with teams, troubleshoot issues, and maintain documentation. | Minimum 5 years of ServiceNow development experience with CSM focus, strong scripting skills, and knowledge of ITSM/ITIL processes. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. Your expertise will help enhance client service operations and improve customer satisfaction through tailored workflows and integrations. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM features to meet client-specific needs. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will create and maintain technical documentation for developed solutions. - You will support deployment activities and provide post-implementation support. - You will stay updated with the latest ServiceNow releases and features to recommend improvements. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow CSM modules, workflows, and integrations. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively collaborate with clients and team members. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience working in an Agile development environment. - Knowledge of REST/SOAP web services and API integrations. - Familiarity with other ServiceNow modules such as ITSM, HRSD, or SecOps. What We Offer: - We offer a competitive hourly rate of $81 with contract flexibility. - We offer a mostly remote work model with occasional on-site collaboration in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a supportive and inclusive team culture focused on innovation. - We offer access to cutting-edge tools and technologies to enhance your skills. Ready to Apply? To join our dynamic team as a Service Now Developer (CSM), please submit your resume and a cover letter highlighting your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!

Design, develop, and implement Customer Service Management solutions on the ServiceNow platform, collaborating with stakeholders and providing technical support. | Minimum 5 years of ServiceNow development experience with a focus on CSM, proficiency in JavaScript and ServiceNow scripting, and strong communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will work closely with clients and internal teams to ensure seamless integration and optimal performance of ServiceNow applications. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management (CSM) platform. - You will collaborate with stakeholders to gather requirements and translate them into technical specifications. - You will configure and customize ServiceNow workflows, business rules, and UI policies to meet client needs. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will perform system integrations with third-party applications and data sources. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will provide technical support and training to end-users and team members. - You will contribute to continuous improvement initiatives to enhance platform capabilities. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM). - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow platform architecture, APIs, and integration techniques. - Ability to analyze complex business requirements and develop scalable solutions. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - ServiceNow Certified Application Developer (CAD) or equivalent certification is preferred. Bonus Points If You Have: - Experience with IT Service Management (ITSM) and IT Operations Management (ITOM) modules. - Knowledge of Agile methodologies and experience working in Agile teams. - Familiarity with REST/SOAP web services and integration frameworks. - Prior experience in a consulting or client-facing role. What We Offer: - We offer a competitive hourly rate of $81 with contract flexibility. - We offer a mostly remote work model with occasional on-site collaboration in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a supportive and inclusive company culture that values innovation. - We offer access to cutting-edge tools and technologies to enhance your skills. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!

Design, develop, and implement ServiceNow Customer Service Management solutions while collaborating with stakeholders and ensuring best practices. | Minimum 5 years of ServiceNow development experience with strong CSM expertise, proficiency in JavaScript and ServiceNow scripting, and excellent problem-solving and communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance customer service workflows and improve overall service delivery. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will configure and customize ServiceNow CSM features to meet client requirements. - You will collaborate with business analysts and stakeholders to gather and analyze requirements. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will create technical documentation and provide training to end-users as needed. - You will support integration of ServiceNow with other enterprise systems. - You will stay updated with the latest ServiceNow releases and features to recommend improvements. What You Bring: - Minimum 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow CSM modules, workflows, and integrations. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified System Administrator or Developer certification. - Experience with Agile development methodologies. - Knowledge of REST/SOAP web services and API integrations. - Prior experience working in a remote or hybrid work environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement ServiceNow Customer Service Management solutions while collaborating with stakeholders and ensuring best practices. | Minimum 5 years of ServiceNow development experience focused on CSM, strong JavaScript and scripting skills, and knowledge of ITSM and ITIL processes. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and workflows within the ServiceNow Customer Service Management (CSM) module. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM features to meet client needs. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will support deployment activities and provide post-implementation support. - You will document technical specifications and maintain system documentation. - You will stay updated with the latest ServiceNow features and industry trends to recommend improvements. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM). - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform capabilities. - Experience with ServiceNow integrations using REST and SOAP APIs. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively collaborate with technical and non-technical stakeholders. Bonus Points If You Have: - ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in CSM. - Experience with Agile development methodologies. - Knowledge of other ServiceNow modules such as ITSM, HRSD, or SecOps. - Experience working in a large-scale enterprise environment. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer access to cutting-edge technology projects and tools. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement Customer Service Management solutions on the ServiceNow platform, collaborating with stakeholders and providing ongoing support. | Minimum 5 years of ServiceNow development experience focused on CSM, proficiency in JavaScript and ServiceNow scripting, and strong communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and workflows within the ServiceNow Customer Service Management module. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will troubleshoot and resolve issues related to ServiceNow CSM functionalities. - You will perform system integrations and data migrations to ensure seamless service operations. - You will create and maintain technical documentation and user guides. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will provide ongoing support and enhancements to existing ServiceNow applications. - You will work closely with project managers to meet deadlines and deliver high-quality solutions. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform capabilities. - Experience with ServiceNow integrations using REST and SOAP APIs. - Solid understanding of ITSM and CSM processes and best practices. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively collaborate with technical and non-technical stakeholders. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience with Agile development methodologies. - Knowledge of other ServiceNow modules such as ITSM, ITOM, or HR Service Delivery. - Familiarity with cloud platforms and DevOps practices. What We Offer: - We offer a competitive hourly rate of $81 with contract flexibility. - We offer a mostly remote work model with occasional onsite collaboration in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a supportive and inclusive team culture focused on innovation. - We offer access to cutting-edge tools and technologies to enhance your skills. Ready to Apply? To join our dynamic team as a Service Now Developer (CSM), please submit your resume and a cover letter highlighting your relevant experience to careers@altaitservices.com. We look forward to hearing from you!

Design, develop, and implement Customer Service Management solutions on the ServiceNow platform, collaborating with stakeholders and providing technical support. | Minimum 5 years of ServiceNow development experience focused on CSM, proficiency in JavaScript and ServiceNow scripting, and experience with REST and SOAP integrations. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers businesses to optimize their operations and achieve digital transformation. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance customer service processes and deliver scalable, efficient solutions. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with business stakeholders to gather requirements and translate them into technical specifications. - You will configure and customize ServiceNow CSM workflows, forms, and dashboards to meet client needs. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews, testing, and deployment activities to ensure high-quality deliverables. - You will provide technical guidance and support to junior developers and team members. - You will stay updated with the latest ServiceNow features and best practices to continuously improve solutions. What You Bring: - Minimum of 5 years of experience in ServiceNow development with a focus on Customer Service Management. - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform capabilities. - Experience with ServiceNow integrations using REST and SOAP APIs. - Solid understanding of ITSM and CSM processes and best practices. - Excellent problem-solving skills and ability to work independently and in a team environment. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience with Agile methodologies and DevOps practices. - Knowledge of other ServiceNow modules such as ITSM, ITOM, or HR Service Delivery. - Strong communication skills and experience working in client-facing roles. What We Offer: - We offer a competitive hourly rate of $81 with contract flexibility. - We offer a mostly remote work model with occasional on-site collaboration in Reston, VA. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive company culture that values innovation. - We offer access to the latest tools and technologies to enhance your work experience. Ready to Apply? If you are a skilled ServiceNow Developer with expertise in Customer Service Management and are looking to join a dynamic team, please submit your resume and cover letter to careers@altaitservices.com. We look forward to hearing from you!

Design, develop, and implement ServiceNow Customer Service Management solutions, collaborate with stakeholders, troubleshoot issues, and support integrations. | Minimum 5 years of ServiceNow development experience focused on CSM, proficiency in JavaScript and integrations, strong problem-solving and communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance customer service workflows and improve overall service delivery. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will configure and customize ServiceNow CSM to meet client-specific requirements. - You will collaborate with business analysts and stakeholders to gather and analyze requirements. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will develop and maintain technical documentation for implemented solutions. - You will support integration of ServiceNow CSM with other enterprise systems. - You will provide ongoing support and enhancements to existing ServiceNow CSM implementations. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong expertise in ServiceNow CSM modules, workflows, and scripting. - Proficiency in JavaScript, HTML, CSS, and ServiceNow platform tools. - Experience with REST/SOAP integrations and API development. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications. - Experience working in Agile/Scrum environments. - Knowledge of ITIL processes and best practices. - Prior experience in a contractor role supporting large-scale enterprise projects. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer flexible scheduling to support work-life balance. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers portal or via email at careers@altaitservices.com.

Design, develop, and implement ServiceNow Customer Service Management solutions while collaborating with teams and supporting deployment. | Minimum 5 years of ServiceNow development experience with strong CSM focus, proficiency in JavaScript and REST APIs, and excellent communication skills. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions for large-scale enterprise clients. Your expertise will help streamline customer service processes and enhance user experience through customized ServiceNow applications. What You'll Do: - You will design and develop ServiceNow Customer Service Management (CSM) applications tailored to client requirements. - You will collaborate with cross-functional teams to gather and analyze business needs. - You will customize and configure ServiceNow modules to optimize service delivery. - You will troubleshoot and resolve technical issues related to ServiceNow CSM. - You will create and maintain technical documentation and user guides. - You will participate in code reviews and ensure adherence to best practices. - You will support deployment and post-implementation activities. - You will stay updated with the latest ServiceNow features and industry trends. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong knowledge of ServiceNow platform, including scripting, workflows, and integrations. - Proficiency in JavaScript, HTML, CSS, and REST APIs. - Experience with Agile development methodologies. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a remote team. Bonus Points If You Have: - ServiceNow Certified System Administrator or Developer certification. - Experience with ITSM, ITOM, or other ServiceNow modules. - Familiarity with cloud platforms such as AWS or Azure. - Prior experience working in a contract or consulting environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? Please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.

Design, develop, and implement ServiceNow Customer Service Management solutions while collaborating with stakeholders and providing ongoing support. | Minimum 5 years of ServiceNow development experience focused on CSM, strong JavaScript and API integration skills, and excellent problem-solving and communication abilities. | Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and workflows within the ServiceNow Customer Service Management module. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will perform system integrations and data migrations to ensure seamless functionality. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will create and maintain technical documentation for developed solutions. - You will provide ongoing support and enhancements to existing ServiceNow CSM implementations. - You will work closely with QA teams to ensure quality and performance of deliverables. What You Bring: - Minimum of 5 years of experience in ServiceNow development with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow integrations using REST and SOAP APIs. - Solid understanding of ITSM and CSM processes and best practices. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or Certified Implementation Specialist (CSM). - Experience with Agile development methodologies. - Knowledge of other ServiceNow modules such as ITSM, ITOM, or HR Service Delivery. - Familiarity with cloud platforms and DevOps practices. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible scheduling to support work-life balance. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!