ALTA IT Services

Compensation

Full Description

Job Title: Healthcare Customer Support Specialist Company Overview: ALTA IT Services is a leading staffing and consulting firm specializing in IT and healthcare industries. We partner with top healthcare organizations to provide skilled professionals who drive operational excellence and enhance patient and member experiences. Role Overview: As a Healthcare Customer Support Specialist, you will play a critical role in supporting a leading health insurance customer by ensuring members receive timely and accurate assistance. Your focus will be on delivering exceptional service and resolving inquiries efficiently in a remote work environment. What You'll Do: - You will respond promptly to member inquiries via phone, email, and chat, providing clear and accurate information. - You will troubleshoot and resolve issues related to health insurance coverage, claims, and benefits. - You will document all interactions and maintain detailed records in the customer support system. - You will collaborate with internal teams to escalate and resolve complex member concerns. - You will stay updated on healthcare policies, insurance products, and regulatory requirements. - You will contribute to process improvements to enhance member satisfaction and operational efficiency. - You will maintain confidentiality and comply with HIPAA regulations at all times. What You Bring: - Minimum of 2 years experience in healthcare customer support or related roles. - Strong knowledge of health insurance terminology, claims processing, and benefits administration. - Excellent communication skills, both verbal and written. - Proficiency with customer support software and Microsoft Office Suite. - Ability to work independently in a remote setting with strong time management skills. Bonus Points If You Have: - Experience working with health insurance providers or managed care organizations. - Familiarity with HIPAA compliance and healthcare regulations. - Bilingual abilities, especially in Spanish. - Prior experience in a contract or remote customer service role. What We Offer: - We offer competitive hourly compensation at $25 per hour. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and training. - We offer a supportive team environment with regular communication and feedback. - We offer the chance to contribute to meaningful healthcare services impacting members’ lives. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to the ALTA IT Services recruitment team at careers@alta-itservices.com. We look forward to hearing from you!