ALTA IT Services

Compensation

Full Description

Job Title: Healthcare Customer Support Specialist Company Overview: ALTA IT Services is a leading staffing and consulting firm specializing in IT and healthcare industries. We partner with top healthcare organizations to provide skilled professionals who drive operational excellence and enhance patient experiences. Our commitment to quality and innovation makes us a trusted partner in the healthcare sector. Role Overview: As a Healthcare Customer Support Specialist, you will play a critical role in supporting a leading health insurance customer by ensuring members receive timely and accurate assistance. Your focus will be on resolving inquiries, providing information, and enhancing the overall member experience through effective communication and problem-solving. What You'll Do: - You will respond promptly to member inquiries via phone, email, or chat, ensuring clear and empathetic communication. - You will troubleshoot and resolve issues related to health insurance coverage, claims, and benefits. - You will document all interactions accurately in the customer relationship management system. - You will collaborate with internal teams to escalate and resolve complex member concerns. - You will stay updated on health insurance policies, procedures, and regulatory requirements. - You will provide feedback to improve customer service processes and member satisfaction. - You will maintain confidentiality and comply with HIPAA regulations at all times. What You Bring: - Minimum of 2 years experience in healthcare customer support or related roles. - Strong knowledge of health insurance terminology, claims processing, and benefits. - Excellent communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle sensitive information with discretion and professionalism. Bonus Points If You Have: - Experience working with health insurance providers or in a call center environment. - Familiarity with HIPAA compliance and healthcare regulations. - Bilingual skills, especially in Spanish. - Prior experience in remote work settings. What We Offer: - We offer competitive hourly compensation at $25/hr. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and training. - We offer a collaborative and supportive team environment. - We offer access to healthcare industry insights and networking opportunities. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!