ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions for large-scale enterprise clients. Your expertise will help streamline customer service processes and enhance user experience through customized ServiceNow applications. What You'll Do: - You will design and develop ServiceNow Customer Service Management (CSM) applications tailored to client requirements. - You will collaborate with cross-functional teams to gather and analyze business needs. - You will customize and configure ServiceNow modules to optimize service delivery. - You will troubleshoot and resolve technical issues related to ServiceNow CSM. - You will create and maintain technical documentation and user guides. - You will participate in code reviews and ensure adherence to best practices. - You will support deployment and post-implementation activities. - You will stay updated with the latest ServiceNow features and industry trends. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong knowledge of ServiceNow platform, including scripting, workflows, and integrations. - Proficiency in JavaScript, HTML, CSS, and REST APIs. - Experience with Agile development methodologies. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a remote team. Bonus Points If You Have: - ServiceNow Certified System Administrator or Developer certification. - Experience with ITSM, ITOM, or other ServiceNow modules. - Familiarity with cloud platforms such as AWS or Azure. - Prior experience working in a contract or consulting environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? Please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.