ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance customer service workflows and improve overall service delivery. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will configure and customize ServiceNow CSM features to meet client requirements. - You will collaborate with business analysts and stakeholders to gather and analyze requirements. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will create technical documentation and provide training to end-users as needed. - You will support integration of ServiceNow with other enterprise systems. - You will stay updated with the latest ServiceNow releases and features to recommend improvements. What You Bring: - Minimum 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow CSM modules, workflows, and integrations. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified System Administrator or Developer certification. - Experience with Agile development methodologies. - Knowledge of REST/SOAP web services and API integrations. - Prior experience working in a remote or hybrid work environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.