ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and workflows within the ServiceNow Customer Service Management module. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will perform system integrations and data migrations to ensure seamless functionality. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will create and maintain technical documentation for developed solutions. - You will provide ongoing support and enhancements to existing ServiceNow CSM implementations. - You will work closely with QA teams to ensure quality and performance of deliverables. What You Bring: - Minimum of 5 years of experience in ServiceNow development with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow integrations using REST and SOAP APIs. - Solid understanding of ITSM and CSM processes and best practices. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or Certified Implementation Specialist (CSM). - Experience with Agile development methodologies. - Knowledge of other ServiceNow modules such as ITSM, ITOM, or HR Service Delivery. - Familiarity with cloud platforms and DevOps practices. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible scheduling to support work-life balance. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!