ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow and make a significant impact in the IT sector. Role Overview: As a Service Now Developer specializing in Customer Service Management (CSM), you will play a critical role in designing, developing, and implementing ServiceNow solutions that enhance customer service operations. You will collaborate with cross-functional teams to deliver scalable and efficient workflows that meet business needs. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow platform focused on CSM. - You will configure and maintain ServiceNow CSM components to optimize customer service processes. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will create and maintain technical documentation for developed solutions. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will support deployment activities and provide post-implementation support. - You will stay updated with the latest ServiceNow features and industry trends to recommend improvements. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform customization. - Experience with ServiceNow CSM modules, workflows, and integrations. - Solid understanding of ITSM and ITIL frameworks. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively collaborate with technical and non-technical stakeholders. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience with Agile development methodologies. - Knowledge of REST/SOAP web services and API integrations. - Familiarity with other ServiceNow modules such as ITSM, HRSD, or SecOps. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site collaboration in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a dynamic and inclusive work environment that values innovation. - We offer flexible scheduling to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to our recruitment team at careers@alta-itservices.com. We look forward to hearing from you!