ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will configure and customize ServiceNow CSM workflows to meet business requirements. - You will collaborate with stakeholders to gather requirements and translate them into technical solutions. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will perform system integrations with third-party applications and data sources. - You will create and maintain technical documentation and user guides. - You will participate in code reviews and ensure adherence to best practices. - You will support deployment activities and provide post-implementation support. What You Bring: - Minimum 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong expertise in ServiceNow CSM module, including case management, knowledge management, and service catalog. - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with REST/SOAP integrations and API development. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience working in an Agile development environment. - Knowledge of ITIL processes and best practices. - Familiarity with other ServiceNow modules such as ITSM or HR Service Delivery. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.