ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. Your expertise will help enhance client service operations and improve customer satisfaction through tailored workflows and integrations. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM features to meet client-specific needs. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will create and maintain technical documentation for developed solutions. - You will support deployment activities and provide post-implementation support. - You will stay updated with the latest ServiceNow releases and features to recommend improvements. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow CSM modules, workflows, and integrations. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively collaborate with clients and team members. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience working in an Agile development environment. - Knowledge of REST/SOAP web services and API integrations. - Familiarity with other ServiceNow modules such as ITSM, HRSD, or SecOps. What We Offer: - We offer a competitive hourly rate of $81 with contract flexibility. - We offer a mostly remote work model with occasional on-site collaboration in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a supportive and inclusive team culture focused on innovation. - We offer access to cutting-edge tools and technologies to enhance your skills. Ready to Apply? To join our dynamic team as a Service Now Developer (CSM), please submit your resume and a cover letter highlighting your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!