ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer specializing in Customer Service Management (CSM), you will play a critical role in designing, developing, and implementing ServiceNow solutions that enhance customer service operations. You will work closely with stakeholders to deliver scalable and efficient workflows that improve service delivery and user experience. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow platform focused on CSM. - You will collaborate with business analysts and stakeholders to gather and analyze requirements. - You will configure and customize ServiceNow CSM applications to meet business needs. - You will troubleshoot and resolve issues related to ServiceNow applications. - You will create and maintain technical documentation for developed solutions. - You will participate in code reviews and ensure adherence to best practices. - You will provide ongoing support and enhancements to existing ServiceNow implementations. - You will stay updated with the latest ServiceNow features and industry trends. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow CSM module configuration and customization. - Solid understanding of ITSM and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified System Administrator or Developer certification. - Experience with integration of ServiceNow with third-party systems. - Knowledge of Agile methodologies and DevOps practices. - Prior experience working in a large-scale enterprise environment. What We Offer: - We offer a competitive hourly rate of $81. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.