Persado

Develop and test multi-channel marketing content for financial services clients using AI tools, analyze campaign performance, and collaborate with internal teams and clients. | 2-4 years experience in content strategy or marketing, preferably in financial services, strong writing and analytical skills, proficiency with Excel and G Suite, and ability to work collaboratively. | Salary Range: $73,000.00 - $80,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand). Who We Are: Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Bank of America, Delta, Discover, GAP, JP Morgan Chase, LendingClub, Microsoft, SoFi, Verizon, rely on Persado to engage customers across their digital marketing journey. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation. As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be awarded Best Generative AI Solution in the 2024 AI Excellence Awards by Business Intelligence Group, as well as named on Fast Company’s World’s Most Innovative Companies list in 2020 and Built In’s Best Places To Work in 2021, 2022 & 2024. What We Are Looking For: We’re seeking a Brand Content Strategist, with a focus on clients in the financial services industry. In this role, you’ll help top banks understand what language resonates most with their customers—and use that data to craft high-performing digital marketing content. You’ll leverage a combination of A/B and multivariate testing, performance analysis, and creative insight to drive real business results. This is a great opportunity for someone who loves language and also has a sharp analytical mind, thrives in a fast-paced environment, and enjoys collaborating directly with with internal teams and clients. Candidates based anywhere in the U.S. can apply, but they must be able to work CST or EST hours. What You Will Work On: • Develop brand-aligned, multi-channel marketing content using Persado’s Enterprise content generation platform • Design and execute A/B and multivariate tests across digital marketing campaigns, then analyze performance data to learn what resonates with different audiences • Present actionable insights and strategic recommendations to clients • Collaborate with clients to align on testing strategies, campaign objectives, brand voice, and long-term content goals • Ensure all campaigns are delivered effectively, within deadline and aligned with business objectives • Work alongside the rest of the Operations team, Customer Success, and Data Science teams to ensure customer KPIs are met What you Bring • 2-4 years of experience in copywriting, content strategy, or content marketing, preferably within financial services or another regulated industry • Ability to embrace brand voice for a variety of customers • A strong ability to work across disciplines—writing, strategy, analytics, and technology • A data-driven mindset and curiosity for what drives customer engagement • Excellent written and verbal communication skills • Strong time management and organizational skills; ability to manage multiple campaigns under tight deadlines • Comfort working both independently and collaboratively with internal teams and clients • Proficiency with Microsoft Office Excel and G suite • Experience with A/B or multivariate testing ideal • Previous work at a creative agency a plus • Experience with content management systems, HTML, graphic design and email platforms a plus What We Offer Achieve your life goals and work goals at Persado • Persado’s hybrid working model empowers both remote and in-office work equitably • Competitive and equitable compensation • Generous benefits packages globally • 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future • We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources • Employee Enrichment Fund to pursue a passion or upgrade your home office • Structured onboarding program to ensure a confident start and long-term success for new hires • Strong emphasis on career development and mobility, continuous feedback loops and performance management • Flexible time off to support work-life harmony (including Summer Fridays and a one week Winter Holiday Break) • #PersadoCares: 2 paid Volunteer days per year and charitable donation matching • Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, commitment to bias-free recruitment, community ERGs, and more Valuing diversity at Persado means recognizing and respecting human differences and similarities. Persado is committed to diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin. Kindly submit your CV in English #LI-VA1 #LI-Remote

Manage customer accounts, guide onboarding, monitor usage, collaborate cross-functionally, deliver training, drive retention and expansion, advocate for customers, and provide performance reports. | 3+ years in customer success or related roles, strong marketing technology knowledge, excellent communication, proven retention skills, analytical mindset, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including Sales, Product, and Support to address customer needs and feedback. - You will develop and deliver training sessions and resources to help customers maximize platform value. - You will drive customer retention and expansion by identifying upsell and cross-sell opportunities. - You will act as the voice of the customer internally, advocating for their needs and influencing product enhancements. - You will provide regular business reviews and performance reports to customers, demonstrating ROI and value. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention. - Analytical mindset with the ability to interpret data and provide actionable insights. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing technology or advertising industry. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in data analysis or business intelligence. - Experience working with AI or machine learning products. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation and impact. Ready to Apply? If you are passionate about customer success and excited to work with cutting-edge AI marketing technology, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!

Manage client relationships to ensure successful adoption and satisfaction with Persado's AI marketing platform. | 3+ years in customer success or account management with strong communication, analytical skills, and knowledge of AI marketing technologies. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that leverages advanced artificial intelligence to optimize creative content and drive high-performance marketing campaigns. With a commitment to innovation and customer-centric solutions, Persado empowers businesses to connect more effectively with their audiences and achieve measurable results. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients maximize the value of our AI-driven marketing solutions. You will act as a trusted advisor, guiding customers through their journey, fostering strong relationships, and driving adoption and satisfaction. What You'll Do: - You will manage a portfolio of key accounts, ensuring clients achieve their business objectives using Persado's platform. - You will develop and maintain strong, long-lasting client relationships through regular communication and strategic guidance. - You will collaborate with cross-functional teams including sales, product, and support to address client needs and feedback. - You will analyze customer data and usage patterns to identify opportunities for growth and improvement. - You will lead onboarding and training sessions to ensure clients are proficient with Persado's tools. - You will proactively identify and mitigate risks to customer retention and satisfaction. - You will provide insights and reports to clients demonstrating the impact of Persado's solutions. - You will contribute to the continuous improvement of customer success processes and strategies. What You Bring: - 3+ years of experience in customer success, account management, or related roles within the SaaS or technology sector. - Strong understanding of AI-driven marketing technologies and digital marketing concepts. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex client relationships and driving customer satisfaction. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working with AI or machine learning platforms. - Background in marketing or advertising industries. - Familiarity with CRM tools such as Salesforce. - Additional language skills or experience working with international clients. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and wellness programs. Ready to Apply? To join our innovative team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer success. We look forward to hearing from you!

Manage key customer accounts to ensure successful adoption and retention of Persado's AI marketing platform, while collaborating with internal teams to enhance customer satisfaction. | 3+ years in customer success or account management within SaaS or technology, strong communication and analytical skills, and experience with AI or marketing technology platforms. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively identify opportunities for clients to maximize value from our AI solutions. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs. - You will monitor customer health metrics and develop strategies to reduce churn and increase retention. - You will deliver regular business reviews and performance reports to clients. - You will advocate for customer feedback to influence product development and enhancements. - You will stay current with industry trends and best practices to provide expert guidance. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of AI, marketing technology, or digital marketing platforms. - Excellent communication and interpersonal skills with the ability to build rapport at all organizational levels. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working in AI-driven marketing or advertising technology. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in marketing, advertising, or related fields. - Demonstrated success in upselling or expanding customer accounts. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about Persado. We look forward to hearing from you!

Manage customer accounts, guide onboarding, monitor usage, collaborate cross-functionally, conduct business reviews, advocate for customers, deliver training, and resolve issues. | 3+ years in customer success or related roles, strong marketing technology knowledge, excellent communication, proven relationship management, analytical skills, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with sales, product, and support teams to address customer needs and deliver tailored solutions. - You will conduct regular business reviews with clients to demonstrate value and align on future strategies. - You will advocate for customers internally, providing feedback to influence product development and service enhancements. - You will develop and deliver training sessions and resources to empower customers to maximize platform benefits. - You will resolve customer issues promptly, ensuring a positive experience and high retention rates. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention and growth. - Analytical mindset with the ability to interpret data and derive actionable insights. - Ability to work collaboratively across teams and manage multiple priorities effectively. Bonus Points If You Have: - Experience in the marketing or advertising technology industry. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in data analysis or business intelligence. - Knowledge of AI and machine learning concepts. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team environment. - We offer generous paid time off and wellness programs to support work-life balance. Ready to Apply? If you are passionate about customer success and eager to contribute to a cutting-edge AI marketing platform, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!

Manage client accounts to ensure successful adoption and satisfaction with Persado's AI marketing platform, fostering strong relationships and driving growth. | 3+ years experience in customer success or account management within SaaS or technology, strong communication skills, marketing technology knowledge, and proficiency with CRM and data analysis tools. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that leverages advanced artificial intelligence to optimize creative content and drive high-performance marketing campaigns. With a commitment to innovation and customer-centric solutions, Persado empowers businesses to connect more effectively with their audiences and achieve measurable results. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients maximize the value of our AI-driven marketing solutions. You will act as a trusted advisor, guiding customers through their journey, fostering strong relationships, and driving adoption and satisfaction. What You'll Do: - You will manage a portfolio of key accounts, ensuring clients achieve their marketing goals using Persado's platform. - You will develop and maintain strong, long-lasting client relationships through regular communication and strategic guidance. - You will collaborate with cross-functional teams including sales, product, and support to address client needs and feedback. - You will analyze customer data and usage patterns to identify opportunities for growth and improvement. - You will lead onboarding and training sessions to help clients fully utilize Persado's AI capabilities. - You will proactively identify and mitigate risks to customer retention and satisfaction. - You will provide insights and reports to clients demonstrating the impact of Persado's solutions. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - You have 3+ years of experience in customer success, account management, or related roles within the SaaS or technology sector. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders. - You have a solid understanding of marketing technologies and AI-driven platforms. - You are proficient in CRM software and data analysis tools. - You demonstrate problem-solving skills and a proactive approach to client challenges. Bonus Points If You Have: - Experience working in AI or marketing technology companies. - Familiarity with data analytics and performance metrics in marketing. - Proven track record of managing enterprise-level accounts. - Ability to work in a fast-paced, dynamic environment. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation and customer success. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for Persado. We look forward to hearing from you!

Manage customer relationships, drive platform adoption, monitor customer health, collaborate cross-functionally, deliver business reviews, advocate for customers, resolve issues, and develop best practices. | 3+ years in customer success or related roles, strong AI and marketing technology knowledge, excellent communication, proven relationship management, analytical skills, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will onboard new customers, providing training and resources to ensure successful platform adoption. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with sales, product, and support teams to address customer needs and feedback. - You will develop and deliver strategic business reviews to demonstrate value and align on future initiatives. - You will advocate for customers internally, influencing product development and service enhancements. - You will troubleshoot and resolve customer issues promptly to maintain high satisfaction levels. - You will contribute to the creation of customer success best practices and documentation. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of AI, marketing technology, or digital marketing concepts. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively across teams in a fast-paced environment. Bonus Points If You Have: - Experience working with AI-driven marketing platforms or similar technologies. - Background in marketing, advertising, or related industries. - Familiarity with CRM tools such as Salesforce or HubSpot. - Project management skills and experience leading cross-functional initiatives. What We Offer: - We offer a competitive base salary range of $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture that values innovation and teamwork. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter outlining your relevant experience and why you are excited about this opportunity. We look forward to hearing from you!

Manage customer relationships, drive platform adoption, monitor customer health, collaborate cross-functionally, deliver business reviews, advocate for customers, resolve issues, and develop best practices. | 3+ years in customer success or related roles, strong AI and marketing technology knowledge, excellent communication, proven relationship management, analytical skills, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will onboard new customers, providing training and resources to ensure successful platform adoption. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with sales, product, and support teams to address customer needs and feedback. - You will develop and deliver strategic business reviews to demonstrate value and align on future initiatives. - You will advocate for customers internally, influencing product development and service enhancements. - You will troubleshoot and resolve customer issues promptly to maintain high satisfaction levels. - You will contribute to the creation of customer success best practices and documentation. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of AI, marketing technology, or digital marketing concepts. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively across teams in a fast-paced environment. Bonus Points If You Have: - Experience working with AI-driven marketing platforms or similar technologies. - Background in marketing, advertising, or related industries. - Familiarity with CRM tools such as Salesforce or HubSpot. - Project management skills and experience leading cross-functional initiatives. What We Offer: - We offer a competitive base salary range of $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture that values innovation and teamwork. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter outlining your relevant experience and why you are excited about this opportunity. We look forward to hearing from you!

Manage client relationships to ensure successful adoption and satisfaction with Persado's AI-driven marketing platform. | 3+ years in customer success or related roles with strong communication, analytical skills, and experience in marketing technology. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that leverages advanced artificial intelligence to optimize creative content and drive high-performance marketing campaigns. With a commitment to innovation and customer-centric solutions, Persado empowers businesses to connect with their audiences more effectively and achieve measurable results. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients maximize the value of our AI-driven marketing solutions. You will act as a trusted advisor, guiding customers through their journey, fostering strong relationships, and driving adoption and satisfaction. What You'll Do: - You will manage a portfolio of key accounts, ensuring clients achieve their business objectives using Persado's platform. - You will develop and maintain strong, long-lasting client relationships through regular communication and strategic guidance. - You will collaborate with cross-functional teams including sales, product, and support to address client needs and feedback. - You will analyze customer data and usage patterns to identify opportunities for growth and improvement. - You will lead onboarding and training sessions to ensure clients are proficient with our platform. - You will proactively identify and mitigate risks to customer retention and satisfaction. - You will provide insights and reports to clients demonstrating the impact of Persado's solutions. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or related roles within the SaaS or technology sector. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex client relationships and driving customer satisfaction. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working in marketing technology or AI-focused companies. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in digital marketing or marketing analytics. - Additional language skills or experience working with international clients. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and wellness programs. Ready to Apply? To join our innovative team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are excited about this opportunity. We look forward to hearing from you!

Manage client relationships, onboard new customers, collaborate with internal teams, analyze data for growth opportunities, resolve issues, deliver business reviews, advocate customer feedback, and develop success strategies. | 3+ years in customer success or account management in SaaS/tech, strong AI and marketing tech knowledge, excellent communication, problem-solving skills, CRM experience, and a relevant bachelor's degree. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will onboard new clients, ensuring a smooth transition and effective use of Persado’s platform. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs. - You will analyze customer data to identify opportunities for growth and increased platform adoption. - You will proactively resolve issues and provide timely solutions to enhance customer experience. - You will deliver regular business reviews and performance reports to clients. - You will advocate for customer feedback to influence product development and improvements. - You will contribute to the development of best practices and customer success strategies. What You Bring: - 3+ years of experience in customer success, account management, or related roles in SaaS or technology sectors. - Strong understanding of AI, marketing technology, or digital marketing platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven problem-solving skills and ability to manage multiple priorities effectively. - Experience with CRM tools such as Salesforce or HubSpot. - Bachelor’s degree in Business, Marketing, or a related field. Bonus Points If You Have: - Experience working in AI or machine learning-driven platforms. - Background in marketing or advertising agencies. - Familiarity with data analytics and performance metrics. - Multilingual abilities or experience working with international clients. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role. We look forward to hearing from you!

Manage customer accounts, guide onboarding, monitor usage, collaborate cross-functionally, deliver training, drive retention and expansion, advocate for customers, and provide performance reports. | 3+ years in customer success or related roles, strong marketing technology knowledge, excellent communication, proven retention skills, analytical mindset, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including Sales, Product, and Support to address customer needs and feedback. - You will develop and deliver training sessions and resources to help customers maximize platform value. - You will drive customer retention and expansion by identifying upsell and cross-sell opportunities. - You will act as the voice of the customer internally, advocating for their needs and influencing product enhancements. - You will provide regular business reviews and performance reports to customers, demonstrating ROI and value. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention. - Analytical mindset with the ability to interpret data and provide actionable insights. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working in the marketing technology or AI sectors. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in digital marketing or marketing analytics. - Experience with customer success software like Gainsight or Totango. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this opportunity at Persado. We look forward to hearing from you!

Manage enterprise customer accounts to drive adoption, retention, and growth while collaborating cross-functionally and providing strategic insights. | 5+ years in customer success or related roles in SaaS, strong analytical and communication skills, proficiency with CRM tools. | Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. Our innovative technology combines high-performance creative generation with automated compliance risk review, empowering clients to optimize their marketing strategies and drive measurable results. Trusted by over 8,000 users worldwide, Persado is committed to delivering cutting-edge solutions that transform customer experiences. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve maximum value from our platform. You will act as a strategic partner, guiding customers through their journey, driving adoption, and fostering long-term relationships that contribute to their success and our growth. What You'll Do: - You will manage a portfolio of key enterprise accounts, serving as the primary point of contact for customer success. - You will develop and execute strategic plans to drive customer adoption, retention, and expansion. - You will collaborate cross-functionally with sales, product, and support teams to address customer needs and feedback. - You will analyze customer data and usage patterns to identify opportunities for growth and improvement. - You will lead regular business reviews and provide actionable insights to customers. - You will proactively identify and mitigate risks to ensure customer satisfaction and loyalty. - You will advocate for customers internally to influence product development and service enhancements. - You will mentor junior team members and contribute to the continuous improvement of customer success processes. What You Bring: - You have 5+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - You possess strong analytical skills with the ability to interpret data and translate it into strategic actions. - You have excellent communication and interpersonal skills, capable of building trust and rapport with diverse stakeholders. - You are adept at managing complex projects and navigating cross-functional collaboration. - You demonstrate a customer-centric mindset with a passion for driving client success. - You are proficient with CRM tools such as Salesforce and customer success platforms. Bonus Points If You Have: - Experience in the marketing technology or AI industry. - Background in data analytics or business intelligence. - Proven track record of managing enterprise-level accounts. - Familiarity with compliance and risk management in digital marketing. What We Offer: - We offer a competitive salary package with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture that values innovation. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer success. We look forward to hearing from you!

Manage client accounts, build relationships, deliver tailored AI marketing solutions, provide training and support, monitor customer health, gather feedback, drive retention and growth, and report to management. | 3+ years in customer success or account management in SaaS/tech, strong marketing technology knowledge, excellent communication, proven client relationship management, analytical skills, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that leverages advanced artificial intelligence to optimize creative content and drive high-performance marketing campaigns. With a commitment to innovation and customer-centric solutions, Persado empowers businesses to connect with their audiences more effectively and achieve measurable results. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients maximize the value of our AI-driven marketing solutions. You will act as a trusted advisor, guiding customers through their journey to success and fostering long-term partnerships that drive growth and satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs. - You will proactively identify opportunities for clients to expand their use of Persado’s platform. - You will provide training and support to ensure clients are fully equipped to leverage our technology. - You will monitor customer health metrics and address any issues to maintain high satisfaction levels. - You will gather and communicate customer feedback to internal teams to influence product development. - You will develop and execute strategic plans to drive customer retention and growth. - You will report on account status, risks, and opportunities to senior management. What You Bring: - 3+ years of experience in customer success, account management, or related roles in SaaS or technology sectors. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport at all organizational levels. - Proven track record of managing complex client relationships and driving customer satisfaction. - Analytical mindset with the ability to interpret data and make informed decisions. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working in AI or marketing technology companies. - Familiarity with CRM tools such as Salesforce. - Background in digital marketing or advertising. - Project management certification or experience. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture that values innovation and teamwork. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this opportunity at Persado. We look forward to hearing from you!

Manage key enterprise accounts, develop customer success plans, act as trusted advisor, collaborate cross-functionally, monitor customer health, lead onboarding and training, drive adoption and expansion, improve customer success processes. | 5+ years in customer success or related roles in SaaS/tech, strong marketing technology and AI platform knowledge, excellent communication and analytical skills, ability to manage multiple priorities. | Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. With a commitment to innovation and excellence, Persado serves a diverse client base, helping them optimize marketing performance and ensure compliance with industry standards. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in driving customer satisfaction and retention by delivering strategic guidance and support. You will work closely with clients to understand their needs, maximize the value of Persado's platform, and foster long-term partnerships. What You'll Do: - You will manage a portfolio of key enterprise accounts, ensuring their success and growth with Persado's solutions. - You will develop and execute customer success plans tailored to each client's business objectives. - You will act as a trusted advisor, providing insights and recommendations to optimize marketing strategies. - You will collaborate cross-functionally with sales, product, and support teams to address client needs and feedback. - You will monitor customer health metrics and proactively identify risks and opportunities. - You will lead onboarding and training sessions to empower clients in using Persado's platform effectively. - You will drive adoption and expansion of Persado's AI-powered marketing tools within client organizations. - You will contribute to the continuous improvement of customer success processes and best practices. What You Bring: - You bring 5+ years of experience in customer success, account management, or related roles in SaaS or technology companies. - You have a strong understanding of marketing technology and AI-driven platforms. - You possess excellent communication and interpersonal skills to build and maintain client relationships. - You demonstrate analytical skills to interpret data and translate it into actionable insights. - You have proven ability to manage multiple priorities and deliver results in a fast-paced environment. Bonus Points If You Have: - Experience working with AI or machine learning-based marketing solutions. - Background in digital marketing or advertising industries. - Familiarity with compliance and risk management in marketing. - Experience with CRM tools such as Salesforce or HubSpot. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge AI technology and innovation. Ready to Apply? Submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to learning how you can contribute to our team and help our clients succeed.

Manage customer relationships, drive adoption and retention of Persado's AI marketing platform, and collaborate cross-functionally to enhance customer satisfaction. | 3+ years in customer success or related roles, strong marketing technology knowledge, excellent communication, and analytical skills. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including Sales, Product, and Support to address customer needs and feedback. - You will develop and deliver training sessions and resources to help customers maximize platform value. - You will drive renewal and expansion opportunities by demonstrating the impact of Persado’s solutions. - You will act as the voice of the customer internally, influencing product development and service improvements. - You will resolve customer issues promptly, ensuring a positive experience and high satisfaction levels. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention and growth. - Analytical mindset with the ability to interpret data and derive actionable insights. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing or advertising industry. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in data analysis or business intelligence. - Experience working with AI or machine learning products. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and wellness programs. Ready to Apply? If you are passionate about customer success and excited to work with cutting-edge AI technology in marketing, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!

Manage enterprise customer accounts to ensure satisfaction, retention, and growth through strategic planning and cross-functional collaboration. | 5+ years experience in customer success or account management with strong communication, data analysis, and strategic skills. | Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. With a commitment to innovation and excellence, Persado serves a diverse client base, helping them optimize marketing performance while ensuring compliance and risk management. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in driving customer satisfaction and retention by delivering strategic guidance and support. You will work closely with clients to understand their needs, maximize the value of Persado’s platform, and foster long-term partnerships. What You'll Do: - You will manage a portfolio of key enterprise accounts, ensuring their success and growth. - You will develop and execute customer success plans tailored to each client’s objectives. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs. - You will proactively identify risks and opportunities within accounts to drive retention and expansion. - You will conduct regular business reviews and provide actionable insights to clients. - You will advocate for customers internally to influence product development and service improvements. - You will mentor junior team members and contribute to best practices in customer success. What You Bring: - You have 5+ years of experience in customer success or account management, preferably in SaaS or technology sectors. - You possess strong communication and interpersonal skills to build trusted relationships. - You have a proven track record of managing enterprise accounts and driving customer retention. - You are skilled in data analysis and using CRM tools to monitor customer health and engagement. - You demonstrate strategic thinking and problem-solving abilities. Bonus Points If You Have: - Experience working with AI or marketing technology platforms. - Familiarity with compliance and risk management in marketing. - Background in mentoring or leading customer success teams. - Knowledge of Persado’s platform or similar AI-driven marketing tools. What We Offer: - We offer a competitive base salary ranging from $120,000 to $135,000 based on experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join Persado. We look forward to hearing from you!

Manage customer accounts, guide onboarding, monitor usage, collaborate cross-functionally, conduct business reviews, advocate for customers, and deliver training. | 3+ years in customer success or related roles, marketing technology knowledge, strong communication, multitasking, analytical skills, and a relevant bachelor's degree. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with sales, product, and support teams to address customer needs and deliver tailored solutions. - You will conduct regular business reviews and provide strategic recommendations to maximize customer value. - You will advocate for customers internally, sharing feedback to influence product development and service improvements. - You will develop and deliver training sessions and resources to empower customers in using Persado’s platform effectively. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple accounts and prioritize tasks effectively. - Analytical mindset with experience using data to drive decision-making and customer strategies. - Bachelor’s degree in Business, Marketing, or a related field. Bonus Points If You Have: - Experience working in AI or marketing technology sectors. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in digital marketing or campaign management. - Additional language skills or experience working with international clients. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team environment. - We offer generous paid time off and wellness programs to support work-life balance. Ready to Apply? If you are passionate about customer success and eager to contribute to a cutting-edge AI marketing platform, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!

Manage customer accounts, guide onboarding, monitor usage, collaborate cross-functionally, deliver training, drive retention and expansion, advocate for customers, and provide performance reports. | 3+ years in customer success or related SaaS roles, strong marketing tech knowledge, excellent communication, proven retention skills, analytical mindset, and teamwork ability. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs and feedback. - You will develop and deliver training sessions and resources to help customers maximize platform value. - You will drive customer retention and expansion by identifying upsell and cross-sell opportunities. - You will act as the voice of the customer internally, advocating for their needs and influencing product enhancements. - You will provide regular business reviews and performance reports to customers, demonstrating ROI and value. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing or advertising industry. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in data analysis or business intelligence. - Experience working with AI or machine learning products. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to learning how you can contribute to Persado’s mission of revolutionizing marketing through AI.

Manage high-value client portfolios, develop strategic account plans, collaborate cross-functionally, analyze customer data, lead onboarding, mitigate risks, advocate for customers, and report on success metrics. | 5+ years in customer success or account management in SaaS/tech, strong AI marketing platform knowledge, excellent communication, proven client relationship management, data analysis skills, and a bachelor's degree. | Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. Our innovative technology combines high-performance creative generation with automated compliance risk review, serving over 8,000 clients worldwide. We are committed to driving measurable results and empowering marketing teams with cutting-edge AI solutions. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve maximum value from our platform. You will act as a trusted advisor, guiding customers through their journey, driving adoption, and fostering long-term partnerships that contribute to their business growth. What You'll Do: - You will manage a portfolio of high-value clients, ensuring their success and satisfaction with Persado’s AI marketing solutions. - You will develop and execute strategic account plans to drive customer engagement and retention. - You will collaborate cross-functionally with sales, product, and support teams to address client needs and deliver tailored solutions. - You will analyze customer data and feedback to identify opportunities for growth and improvement. - You will lead onboarding and training sessions to empower clients with the knowledge to maximize platform usage. - You will proactively identify and mitigate risks to customer satisfaction and renewal. - You will advocate for customers internally, influencing product development and service enhancements. - You will track and report on key customer success metrics to leadership. What You Bring: - You have 5+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - You possess strong knowledge of AI-driven marketing platforms or digital marketing technologies. - You demonstrate excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse stakeholders. - You have proven experience managing complex client relationships and driving customer retention. - You are skilled in data analysis and using CRM tools to monitor customer health and engagement. - You hold a bachelor’s degree in Business, Marketing, or a related field. Bonus Points If You Have: - Experience working in AI or machine learning-focused companies. - Familiarity with compliance and risk management in marketing technology. - Advanced proficiency with Salesforce, Gainsight, or similar customer success platforms. - Strong project management skills and experience leading cross-functional initiatives. What We Offer: - We offer a competitive base salary ranging from $120,000 to $135,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture that values innovation and customer success. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer success in AI marketing. We look forward to hearing from you!

Manage customer relationships, drive adoption of the AI marketing platform, and ensure customer satisfaction and retention. | 3+ years in customer success or account management within SaaS or technology, strong marketing technology knowledge, excellent communication, and analytical skills. | Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing success to foster long-term partnerships. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including Sales, Product, and Support to address customer needs and feedback. - You will deliver regular business reviews and performance reports to demonstrate value and drive customer satisfaction. - You will develop and execute customer success plans tailored to individual client objectives. - You will advocate for customers internally to influence product enhancements and service improvements. - You will stay current with industry trends and best practices to provide expert guidance to clients. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing or advertising technology sector. - Familiarity with CRM tools such as Salesforce and customer success platforms. - Background in data analysis or business intelligence. - Demonstrated success in upselling or expanding customer accounts. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and wellness programs to support work-life balance. Ready to Apply? If you are passionate about customer success and eager to contribute to a cutting-edge AI marketing platform, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!