Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that leverages advanced artificial intelligence to optimize creative content and drive high-performance marketing campaigns. With a commitment to innovation and customer-centric solutions, Persado empowers businesses to connect with their audiences more effectively and achieve measurable results. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients maximize the value of our AI-driven marketing solutions. You will act as a trusted advisor, guiding customers through their journey to success and fostering long-term partnerships that drive growth and satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs. - You will proactively identify opportunities for clients to expand their use of Persado’s platform. - You will provide training and support to ensure clients are fully equipped to leverage our technology. - You will monitor customer health metrics and address any issues to maintain high satisfaction levels. - You will gather and communicate customer feedback to internal teams to influence product development. - You will develop and execute strategic plans to drive customer retention and growth. - You will report on account status, risks, and opportunities to senior management. What You Bring: - 3+ years of experience in customer success, account management, or related roles in SaaS or technology sectors. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport at all organizational levels. - Proven track record of managing complex client relationships and driving customer satisfaction. - Analytical mindset with the ability to interpret data and make informed decisions. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working in AI or marketing technology companies. - Familiarity with CRM tools such as Salesforce. - Background in digital marketing or advertising. - Project management certification or experience. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture that values innovation and teamwork. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this opportunity at Persado. We look forward to hearing from you!