Persado

Compensation

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Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. Our innovative technology combines high-performance creative generation with automated compliance risk review, empowering clients to optimize their marketing strategies and drive measurable results. Trusted by over 8,000 users worldwide, Persado is committed to delivering cutting-edge solutions that transform customer experiences. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve maximum value from our platform. You will act as a strategic partner, guiding customers through their journey, driving adoption, and fostering long-term relationships that contribute to their success and our growth. What You'll Do: - You will manage a portfolio of key enterprise accounts, serving as the primary point of contact for customer success. - You will develop and execute strategic plans to drive customer adoption, retention, and expansion. - You will collaborate cross-functionally with sales, product, and support teams to address customer needs and feedback. - You will analyze customer data and usage patterns to identify opportunities for growth and improvement. - You will lead regular business reviews and provide actionable insights to customers. - You will proactively identify and mitigate risks to ensure customer satisfaction and loyalty. - You will advocate for customers internally to influence product development and service enhancements. - You will mentor junior team members and contribute to the continuous improvement of customer success processes. What You Bring: - You have 5+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - You possess strong analytical skills with the ability to interpret data and translate it into strategic actions. - You have excellent communication and interpersonal skills, capable of building trust and rapport with diverse stakeholders. - You are adept at managing complex projects and navigating cross-functional collaboration. - You demonstrate a customer-centric mindset with a passion for driving client success. - You are proficient with CRM tools such as Salesforce and customer success platforms. Bonus Points If You Have: - Experience in the marketing technology or AI industry. - Background in data analytics or business intelligence. - Proven track record of managing enterprise-level accounts. - Familiarity with compliance and risk management in digital marketing. What We Offer: - We offer a competitive salary package with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture that values innovation. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer success. We look forward to hearing from you!