Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively identify opportunities for clients to maximize value from our AI solutions. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs. - You will monitor customer health metrics and develop strategies to reduce churn and increase retention. - You will deliver regular business reviews and performance reports to clients. - You will advocate for customer feedback to influence product development and enhancements. - You will stay current with industry trends and best practices to provide expert guidance. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of AI, marketing technology, or digital marketing platforms. - Excellent communication and interpersonal skills with the ability to build rapport at all organizational levels. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working in AI-driven marketing or advertising technology. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in marketing, advertising, or related fields. - Demonstrated success in upselling or expanding customer accounts. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about Persado. We look forward to hearing from you!