Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will onboard new customers, providing training and resources to ensure successful platform adoption. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with sales, product, and support teams to address customer needs and feedback. - You will develop and deliver strategic business reviews to demonstrate value and align on future initiatives. - You will advocate for customers internally, influencing product development and service enhancements. - You will troubleshoot and resolve customer issues promptly to maintain high satisfaction levels. - You will contribute to the creation of customer success best practices and documentation. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of AI, marketing technology, or digital marketing concepts. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively across teams in a fast-paced environment. Bonus Points If You Have: - Experience working with AI-driven marketing platforms or similar technologies. - Background in marketing, advertising, or related industries. - Familiarity with CRM tools such as Salesforce or HubSpot. - Project management skills and experience leading cross-functional initiatives. What We Offer: - We offer a competitive base salary range of $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture that values innovation and teamwork. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter outlining your relevant experience and why you are excited about this opportunity. We look forward to hearing from you!