Persado

Compensation

Full Description

Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. With a commitment to innovation and excellence, Persado serves a diverse client base, helping them optimize marketing performance and ensure compliance with industry standards. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in driving customer satisfaction and retention by delivering strategic guidance and support. You will work closely with clients to understand their needs, maximize the value of Persado's platform, and foster long-term partnerships. What You'll Do: - You will manage a portfolio of key enterprise accounts, ensuring their success and growth with Persado's solutions. - You will develop and execute customer success plans tailored to each client's business objectives. - You will act as a trusted advisor, providing insights and recommendations to optimize marketing strategies. - You will collaborate cross-functionally with sales, product, and support teams to address client needs and feedback. - You will monitor customer health metrics and proactively identify risks and opportunities. - You will lead onboarding and training sessions to empower clients in using Persado's platform effectively. - You will drive adoption and expansion of Persado's AI-powered marketing tools within client organizations. - You will contribute to the continuous improvement of customer success processes and best practices. What You Bring: - You bring 5+ years of experience in customer success, account management, or related roles in SaaS or technology companies. - You have a strong understanding of marketing technology and AI-driven platforms. - You possess excellent communication and interpersonal skills to build and maintain client relationships. - You demonstrate analytical skills to interpret data and translate it into actionable insights. - You have proven ability to manage multiple priorities and deliver results in a fast-paced environment. Bonus Points If You Have: - Experience working with AI or machine learning-based marketing solutions. - Background in digital marketing or advertising industries. - Familiarity with compliance and risk management in marketing. - Experience with CRM tools such as Salesforce or HubSpot. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge AI technology and innovation. Ready to Apply? Submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to learning how you can contribute to our team and help our clients succeed.