Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that leverages advanced artificial intelligence to optimize creative content and drive high-performance marketing campaigns. With a commitment to innovation and customer-centric solutions, Persado empowers businesses to connect more effectively with their audiences and achieve measurable results. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients maximize the value of our AI-driven marketing solutions. You will act as a trusted advisor, guiding customers through their journey, fostering strong relationships, and driving adoption and satisfaction. What You'll Do: - You will manage a portfolio of key accounts, ensuring clients achieve their business objectives using Persado's platform. - You will develop and maintain strong, long-lasting client relationships through regular communication and strategic guidance. - You will collaborate with cross-functional teams including sales, product, and support to address client needs and feedback. - You will analyze customer data and usage patterns to identify opportunities for growth and improvement. - You will lead onboarding and training sessions to ensure clients are proficient with Persado's tools. - You will proactively identify and mitigate risks to customer retention and satisfaction. - You will provide insights and reports to clients demonstrating the impact of Persado's solutions. - You will contribute to the continuous improvement of customer success processes and strategies. What You Bring: - 3+ years of experience in customer success, account management, or related roles within the SaaS or technology sector. - Strong understanding of AI-driven marketing technologies and digital marketing concepts. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex client relationships and driving customer satisfaction. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working with AI or machine learning platforms. - Background in marketing or advertising industries. - Familiarity with CRM tools such as Salesforce. - Additional language skills or experience working with international clients. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and wellness programs. Ready to Apply? To join our innovative team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer success. We look forward to hearing from you!