Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs and feedback. - You will develop and deliver training sessions and resources to help customers maximize platform value. - You will drive customer retention and expansion by identifying upsell and cross-sell opportunities. - You will act as the voice of the customer internally, advocating for their needs and influencing product enhancements. - You will provide regular business reviews and performance reports to customers, demonstrating ROI and value. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing or advertising industry. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in data analysis or business intelligence. - Experience working with AI or machine learning products. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to learning how you can contribute to Persado’s mission of revolutionizing marketing through AI.