Five Star Call Centers

Handle high volumes of inbound customer calls professionally, follow scripts, identify customer needs, provide solutions, and maintain punctuality and attendance. | 3-6 months customer service experience preferred, strong phone and verbal communication skills, basic computer skills, ability to work independently, and meet hardware/software BYOD requirements. | We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications • Previous 3-6 months customer service or customer support experience preferred • Previous 3-6 months call center or office background experience a plus • Basic computer skills • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • Must be 18 years of age • A background check applicable with state and federal laws will be required Responsibilities • Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested Bring Your Own Device (BYOD) • This position requires you to provide your own equipment and workspace. • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: • Processor: Intel® Core™ i5-8250U Series or greater • Memory: 8GB on Windows 11 64 bits • Screen Resolution: 1280x768 or higher, dual monitors required • USB DSP headset • Click here for an example • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed • Firewall must be enabled (Will be checked prior to allowing login to system) • Must be hardwired to your modem or router/ No Wi-Fi or extenders • Click her for the BYOD policy for full detailed list of requirements Shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 7:00am-7:00 pm (CST) ; Work Days - Mon-Fri and rotating weekends Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST) Status - Full Time or Part Time Temporary; 16-40 hours per week Must be available to work on the first and last business day of each month Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Assist members with questions about redeeming rewards and provide support for the rewards program to encourage healthy behaviors. | 1-2 years of customer service experience, strong communication skills, computer proficiency, and ability to work remotely. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and navigating the rewards program. - You will provide clear, empathetic, and timely responses to member inquiries via phone and email. - You will educate members on program benefits and encourage participation in health-related activities. - You will document member interactions accurately in the system to ensure seamless follow-up. - You will collaborate with team members and supervisors to improve service quality and resolve complex issues. - You will maintain up-to-date knowledge of program policies, procedures, and promotions. - You will contribute to a positive work-from-home environment by managing your schedule and workspace effectively. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or health-related programs. - Strong communication skills, both verbal and written, with an ability to convey information clearly. - Proficiency with computer systems and ability to learn new software quickly. - Ability to handle multiple tasks efficiently while maintaining attention to detail. - Self-motivated with excellent problem-solving skills and a positive attitude. Bonus Points If You Have: - Experience working in a remote or work-at-home customer service role. - Familiarity with health and wellness programs or insurance-related rewards. - Bilingual abilities or additional language skills. - Experience with CRM software and data entry. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive pay and opportunities for performance-based bonuses. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being and growth. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!

Assist retirement plan participants with distribution and account inquiries while providing excellent customer service in a fast-paced environment. | 1-2 years of experience in finance or customer service, strong communication skills, basic knowledge of retirement plans, and ability to work in a fast-paced environment. | Job Title: Retirement Services Associate Company Overview: Five Star Call Centers is a leading provider of customer service solutions specializing in financial services. With a commitment to excellence and innovation, we support a diverse range of clients by delivering personalized and efficient service. Our team thrives in a dynamic, fast-paced environment where growth and development are encouraged. Role Overview: As a Retirement Services Associate, you will play a crucial role in assisting retirement plan participants with their distribution and account inquiries. This position combines comprehensive training with hands-on experience, allowing you to develop expertise in retirement services while delivering exceptional customer support. What You'll Do: - You will assist retirement plan participants by answering questions related to their accounts and distributions. - You will provide clear and accurate information to help clients understand their retirement options. - You will manage inbound calls and respond to inquiries in a timely and professional manner. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and supervisors to resolve complex issues. - You will participate in ongoing training sessions to stay current with industry regulations and company policies. - You will contribute to a positive customer experience by demonstrating empathy and professionalism. What You Bring: - You have at least 1-2 years of experience in finance, customer service, or a related field. - You possess strong communication skills, both verbal and written. - You are comfortable working in a fast-paced, customer-focused environment. - You have basic knowledge of retirement plans and financial products. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a call center or financial services environment. - Familiarity with retirement plan administration software. - Additional certifications related to finance or retirement planning. - Bilingual language skills. What We Offer: - We offer comprehensive training programs to support your professional growth. - We offer a collaborative and inclusive work culture. - We offer competitive compensation and benefits packages. - We offer opportunities for career advancement within the company. - We offer flexible scheduling options to support work-life balance. Ready to Apply? To join our team as a Retirement Services Associate, please submit your resume and cover letter through our online application portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!

Answering customer calls, providing information about products and services, resolving inquiries, documenting interactions, and escalating issues as needed. | At least 1 year of customer service experience, strong communication skills, computer proficiency, and a customer-focused attitude. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers promptly and courteously. - You will provide accurate information about goods and services offered by our clients. - You will handle customer inquiries and resolve issues with a helpful and professional attitude. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will contribute to a positive team environment by collaborating with colleagues. - You will adhere to company policies and procedures to ensure compliance and quality standards. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication and active listening skills. - You are comfortable using computer systems and basic software applications. - You demonstrate patience, empathy, and a customer-focused mindset. - You can manage multiple tasks efficiently in a fast-paced environment. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software and call center technologies. - Bilingual abilities or proficiency in a second language. - Strong problem-solving skills and the ability to handle difficult customers. What We Offer: - We offer competitive hourly pay and flexible scheduling to accommodate your availability. - We offer comprehensive training to equip you with the skills needed for success. - We offer a supportive and inclusive work environment that values your contributions. - We offer opportunities for professional growth and potential for future employment. - We offer employee recognition programs to celebrate your achievements. Ready to Apply? To join our team as a Temporary Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at Five Star Call Centers. We look forward to hearing from you!

Assist members with rewards redemption inquiries and support the smooth operation of the rewards program. | 1-2 years of customer service experience, strong communication skills, ability to work remotely, and proficiency with computer systems. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support the administration of the rewards program, ensuring smooth and efficient operations. - You will document member interactions and maintain detailed records of inquiries and resolutions. - You will collaborate with team members and management to improve service delivery and member satisfaction. - You will handle inbound calls and emails professionally and courteously. - You will identify opportunities to educate members about program benefits and encourage participation. - You will troubleshoot and resolve issues related to rewards redemption promptly. - You will adhere to company policies and compliance standards while maintaining confidentiality. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center or rewards program environment. - Strong communication skills, both verbal and written, with a customer-focused approach. - Ability to work independently in a remote setting while managing time effectively. - Proficiency with computer systems and basic software applications. - Problem-solving skills and the ability to handle challenging situations with patience and professionalism. Bonus Points If You Have: - Experience working with health or wellness-related rewards programs. - Familiarity with CRM software and call center technologies. - Bilingual abilities or additional language skills. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!

Assist retirement plan participants with distribution and account inquiries while providing excellent customer service and maintaining compliance. | 1-2 years of experience in finance or customer service, strong communication skills, multitasking ability, and computer proficiency. | Job Title: Retirement Services Associate Company Overview: Five Star Call Centers is a leading provider of customer service solutions specializing in financial services. With a commitment to excellence and innovation, we support a diverse range of clients by delivering exceptional service and tailored solutions. Our team thrives in a dynamic, fast-paced environment where growth and development are prioritized. Role Overview: As a Retirement Services Associate, you will play a crucial role in assisting retirement plan participants with their distribution and account inquiries. This position combines comprehensive training with hands-on experience, allowing you to develop expertise in retirement services while delivering outstanding customer support. What You'll Do: - You will assist retirement plan participants by addressing their distribution and account-related questions. - You will provide accurate and timely information to ensure participant satisfaction. - You will engage in both classroom and on-the-job training to build your knowledge and skills. - You will collaborate with team members to resolve complex participant issues. - You will maintain detailed records of participant interactions and transactions. - You will adhere to company policies and regulatory requirements to ensure compliance. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - You bring at least 1-2 years of experience in finance, customer service, or a related field. - You have strong communication skills, both verbal and written. - You possess the ability to manage multiple tasks efficiently in a fast-paced environment. - You demonstrate attention to detail and problem-solving capabilities. - You are comfortable using computer systems and software applications. Bonus Points If You Have: - Experience working with retirement plans or financial products. - Knowledge of relevant regulations and compliance standards. - Previous call center or customer service experience. - Certification or coursework related to finance or retirement services. What We Offer: - We offer comprehensive training programs to support your professional growth. - We offer a collaborative and inclusive work environment. - We offer competitive compensation and benefits packages. - We offer opportunities for career advancement within the company. - We offer flexible scheduling options to support work-life balance. Ready to Apply? To join our team as a Retirement Services Associate, please submit your resume and cover letter through our online application portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!

Answering customer calls, providing information about products and services, resolving inquiries, documenting interactions, and maintaining service quality. | At least 1 year of customer service experience, strong communication skills, proficiency with computer applications, and problem-solving abilities. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients across various industries. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services on behalf of our clients. Your focus will be on providing high-quality, professional, and helpful service to ensure customer satisfaction and support the success of our client projects. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to company policies and procedures to ensure compliance. - You will manage call volume effectively during peak periods. - You will contribute to a positive team environment by demonstrating a helpful attitude. What You Bring: - Minimum of 1 year experience in a customer service or call center role. - Excellent verbal communication and active listening skills. - Ability to handle multiple tasks and manage time effectively. - Proficiency with basic computer applications and call center software. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a temporary or project-based customer service role. - Familiarity with CRM systems and data entry. - Bilingual abilities or additional language skills. - Previous experience in retail or service industries. What We Offer: - We offer competitive hourly pay and flexible scheduling. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive work environment. - We offer opportunities for temporary roles to lead to permanent positions. - We offer employee recognition programs and performance incentives. Ready to Apply? Please submit your application through our website or contact our recruitment team directly to join Five Star Call Centers and start making a difference in customer service today.

Assist members with rewards program inquiries, manage communications, document interactions, and collaborate to enhance member satisfaction. | 1-2 years customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work remotely. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will manage inbound calls and messages in a professional and timely manner. - You will document member interactions and maintain detailed records of inquiries and resolutions. - You will collaborate with team members to improve service delivery and member satisfaction. - You will stay informed about program updates and changes to effectively support members. - You will identify opportunities to enhance the member experience and communicate feedback to management. - You will adhere to company policies and compliance standards while handling sensitive information. What You Bring: - You bring at least 1-2 years of experience in customer service or call center environments. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and CRM software. - You demonstrate empathy and patience when assisting members. - You have the ability to work independently in a remote setting while managing time effectively. Bonus Points If You Have: - Experience working with rewards or loyalty programs. - Knowledge of healthcare or wellness industry practices. - Bilingual skills, especially in Spanish. - Previous remote work experience. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible work-from-home schedules to support work-life balance. - We offer a supportive team culture with regular virtual engagement activities. - We offer opportunities for career advancement within the company. Ready to Apply? Please submit your resume and a brief cover letter outlining your interest and qualifications for the Customer Service Representative (Rewards Programs) position at Five Star Call Centers. We look forward to hearing from you!

Answering customer calls, providing information, resolving inquiries, documenting interactions, and escalating issues as needed. | At least 1 year of customer service experience, strong communication skills, computer proficiency, and a customer-focused attitude. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers promptly and courteously. - You will provide accurate information about goods and services offered by our clients. - You will handle customer inquiries and resolve issues with a positive and professional attitude. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will contribute to a team environment by sharing feedback and best practices. - You will adhere to company policies and procedures to ensure compliance and quality standards. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication and active listening skills. - You are comfortable using computer systems and software to manage customer information. - You demonstrate patience, empathy, and a customer-focused mindset. - You can work effectively in a fast-paced environment and handle multiple tasks. Bonus Points If You Have: - Previous experience with CRM software. - Bilingual language skills. - Experience in sales or upselling techniques. - Flexibility to work various shifts including evenings and weekends. What We Offer: - We offer competitive hourly pay and performance-based incentives. - We offer comprehensive training to equip you with the skills needed for success. - We offer a supportive and inclusive work environment. - We offer opportunities for temporary employees to transition into permanent roles. - We offer flexible scheduling to accommodate your availability. Ready to Apply? To join our team, please submit your resume and a brief cover letter outlining your customer service experience and availability. We look forward to hearing from you!

Assist members with rewards program inquiries, handle communications, document interactions, and collaborate to resolve issues. | 1-2 years customer service experience, strong communication skills, CRM proficiency, and ability to work remotely. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will handle inbound calls and emails professionally and efficiently. - You will document member interactions and maintain accurate records in our CRM system. - You will educate members about the benefits and features of the rewards program. - You will collaborate with team members and supervisors to resolve complex issues. - You will contribute to continuous improvement by providing feedback on member concerns. - You will maintain a positive and empathetic attitude to enhance member satisfaction. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are comfortable using CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote work environment. Bonus Points If You Have: - Experience with rewards or loyalty program support. - Knowledge of health and wellness programs. - Bilingual skills, especially in Spanish. - Previous work-from-home experience. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!

Answering customer calls, providing information, resolving inquiries, documenting interactions, and escalating issues as needed. | At least 1 year of customer service experience, strong communication skills, CRM proficiency, and ability to multitask in a fast-paced environment. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers promptly and courteously. - You will provide accurate information about goods and services offered by our clients. - You will handle customer inquiries and resolve issues with a helpful and professional attitude. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will contribute to a positive team environment by collaborating with colleagues. - You will adhere to company policies and procedures to ensure compliance and quality standards. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication and active listening skills. - You are comfortable using computer systems and customer relationship management (CRM) software. - You demonstrate patience, empathy, and problem-solving abilities. - You can manage multiple tasks efficiently in a fast-paced environment. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with the products or services related to our clients. - Bilingual language skills to assist a diverse customer base. - Strong typing and data entry skills. What We Offer: - We offer competitive hourly pay and flexible scheduling. - We offer comprehensive training and ongoing support. - We offer a friendly and inclusive work environment. - We offer opportunities for professional growth and development. - We offer the chance to gain valuable experience in a dynamic call center setting. Ready to Apply? To join our team as a Temporary Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@fivestarcallcenters.com. We look forward to hearing from you!

Assist members with rewards program inquiries and redemption, provide empathetic communication, document interactions, collaborate to resolve issues, stay updated on program changes, and manage multiple inquiries remotely. | 1-2 years of customer service experience, strong communication and problem-solving skills, computer proficiency, and ability to work independently in a remote setting. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members by answering questions about the rewards program and guiding them through the redemption process. - You will provide clear and empathetic communication to ensure a positive member experience. - You will document member interactions accurately and maintain detailed records. - You will collaborate with team members and supervisors to resolve complex issues. - You will stay informed about program updates and changes to provide accurate information. - You will contribute to continuous improvement by sharing feedback and suggestions. - You will manage multiple member inquiries efficiently in a remote work setting. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in rewards or loyalty programs. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate a positive attitude and the ability to work independently in a remote environment. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Familiarity with health and wellness programs or incentives. - Bilingual skills to support diverse member populations. - Proficiency with CRM software and data entry. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!

Answering customer calls, providing information about products and services, resolving inquiries, and maintaining records with professionalism. | At least 1 year of customer service experience, strong communication skills, problem-solving abilities, and computer proficiency. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a vital role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members to improve service quality and customer satisfaction. - You will adhere to company policies and procedures to ensure compliance and consistency. - You will manage call volume effectively during peak periods. What You Bring: - You bring at least 1 year of experience in a customer service or call center role. - You have excellent verbal communication skills and a clear telephone voice. - You possess strong problem-solving abilities and patience when dealing with customers. - You are comfortable using computer systems and software to log calls and access information. - You demonstrate a positive attitude and a commitment to providing outstanding service. Bonus Points If You Have: - Experience with CRM software or call center technology. - Bilingual abilities or proficiency in multiple languages. - Previous experience in retail or service industry customer support. - Flexibility to work various shifts including evenings and weekends. What We Offer: - We offer competitive hourly pay and performance-based incentives. - We offer comprehensive training to equip you with the skills needed for success. - We offer a supportive team environment that values collaboration and growth. - We offer flexible scheduling to accommodate your availability. - We offer opportunities for temporary roles to transition into permanent positions. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your customer service experience and availability. We look forward to hearing from you!

Assist members with rewards redemption inquiries and support healthy behavior programs. | 1-2 years customer service experience, strong communication, remote work capability, computer proficiency. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to excel. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by assisting them with inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage and promote healthy behaviors through our engaging rewards initiatives. What You'll Do: - You will assist members with questions about redeeming rewards, including gift cards and products. - You will provide clear and accurate information about the rewards program and its benefits. - You will support members in understanding how to participate in lifestyle programs, challenges, and doctor visits. - You will document member interactions and maintain accurate records in the system. - You will collaborate with team members and supervisors to resolve complex issues. - You will maintain a positive and professional demeanor while working remotely. - You will meet performance metrics and contribute to team goals. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or healthcare-related programs. - Strong communication skills, both verbal and written. - Ability to work independently in a remote work environment. - Proficiency with computer systems and basic troubleshooting. - Empathy and patience when assisting members with diverse needs. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Knowledge of health and wellness programs. - Bilingual abilities. - Familiarity with CRM software. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Answering customer calls, providing information about products and services, resolving inquiries, and maintaining records with professionalism and efficiency. | At least 1 year of customer service experience, strong communication skills, computer proficiency, and the ability to work flexible hours. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to company policies and procedures to ensure compliance. - You will manage call volume effectively during peak times. - You will contribute to a positive team environment by demonstrating reliability and a helpful attitude. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication and active listening skills. - You are comfortable using computer systems and software to log calls and access information. - You demonstrate patience, empathy, and problem-solving abilities. - You can work flexible hours, including evenings or weekends if required. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software and call center technologies. - Bilingual abilities or proficiency in multiple languages. - Strong multitasking skills and the ability to handle high call volumes. What We Offer: - We offer competitive hourly pay and flexible scheduling. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive work environment. - We offer opportunities for temporary employees to transition into permanent roles. - We offer employee recognition programs and performance incentives. Ready to Apply? To join our team at Five Star Call Centers as a Temporary Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience and availability. We look forward to hearing from you!

Assist members with rewards program inquiries, manage member interactions, and support program administration to encourage healthy behaviors. | 1-2 years customer service experience, strong communication and problem-solving skills, ability to work remotely, familiarity with CRM software. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to employee growth and a dynamic work environment, we pride ourselves on fostering a culture of excellence and teamwork. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by assisting them with inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support the administration of the rewards program, ensuring smooth and efficient member experiences. - You will handle inbound calls and emails professionally, maintaining a positive and helpful attitude. - You will document member interactions and update records accurately in the system. - You will collaborate with team members and management to improve service delivery. - You will stay informed about program updates and changes to provide current information. - You will identify opportunities to enhance member satisfaction and escalate issues when necessary. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center or rewards program environment. - You have excellent communication skills, both verbal and written. - You are comfortable using computer systems and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote work setting. Bonus Points If You Have: - Experience with health or wellness-related rewards programs. - Familiarity with work-at-home technologies and best practices. - Bilingual skills to support diverse member populations. - Previous experience in a healthcare or insurance customer service role. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer opportunities for career advancement within the company. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!

Answering customer calls, providing information about products and services, resolving inquiries, and maintaining records with professionalism. | At least 1 year of customer service experience, strong communication skills, computer proficiency, and ability to work flexible hours. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a vital role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members to improve service quality and customer satisfaction. - You will adhere to company policies and procedures to ensure compliance and consistency. - You will manage call volume effectively during peak periods. - You will contribute to a positive team environment by demonstrating a helpful attitude. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication and active listening skills. - You are comfortable using computer systems and software to log calls and access information. - You demonstrate patience, empathy, and problem-solving abilities. - You can work flexible hours, including evenings and weekends if required. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software and call center technologies. - Multilingual abilities to assist a diverse customer base. - Strong organizational skills and attention to detail. What We Offer: - We offer competitive hourly pay and performance-based incentives. - We offer comprehensive training to equip you with the skills needed for success. - We offer a supportive and inclusive work environment. - We offer opportunities for temporary employees to transition into permanent roles. - We offer flexible scheduling to accommodate your availability. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your customer service experience and availability. We look forward to hearing from you!

Assist members with rewards program inquiries, provide accurate information, document interactions, and collaborate to resolve issues. | 1-2 years customer service experience, strong communication skills, computer proficiency, and ability to work independently remotely. | Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support and enhancing customer experiences across various industries. With a commitment to innovation and employee growth, we foster a collaborative and dynamic work environment that values integrity and excellence. As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. This position is designed to encourage and promote healthy behaviors among members through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. This is a remote, work-at-home opportunity that offers flexibility and the chance to make a positive impact. What You'll Do: - You will assist members with questions about redeeming rewards, ensuring clear and accurate information is provided. - You will educate members on the benefits and processes of the rewards program to encourage participation. - You will document member interactions and maintain accurate records in the system. - You will collaborate with team members and supervisors to resolve complex issues efficiently. - You will provide feedback on common member concerns to help improve program offerings. - You will maintain a positive and professional demeanor in all member communications. - You will meet or exceed performance metrics related to customer satisfaction and call handling. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess strong communication skills, both verbal and written. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate empathy and patience when handling member inquiries. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience with rewards or loyalty programs. - Background in healthcare or wellness industries. - Bilingual abilities to support diverse member populations. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible work-from-home schedules to support work-life balance. - We offer a supportive team culture focused on collaboration and growth. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your interest and qualifications for the Customer Service Representative (Rewards Programs) position through our online application portal.

Answering customer calls, providing information, resolving inquiries, documenting interactions, and escalating issues as needed. | At least 1 year of customer service experience, strong communication skills, computer proficiency, and flexibility to work temporary hours. | Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a vital role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers promptly and courteously. - You will provide accurate information about goods and services offered by our clients. - You will handle customer inquiries and resolve issues with a helpful and professional attitude. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will contribute to a positive team environment by collaborating with colleagues. - You will adhere to company policies and procedures to ensure compliance and quality standards. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication skills and a friendly telephone manner. - You are comfortable using computer systems and basic software applications. - You demonstrate strong problem-solving abilities and patience when dealing with customers. - You are able to work flexible hours as required by the temporary project. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software and call center technologies. - Multilingual abilities to assist a diverse customer base. - Strong time management skills and the ability to multitask effectively. What We Offer: - We offer competitive hourly pay and flexible scheduling to accommodate your availability. - We offer comprehensive training to equip you with the knowledge and skills needed for success. - We offer a supportive work environment that values teamwork and professional growth. - We offer opportunities to gain experience in a dynamic customer service setting. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your interest and relevant experience to our recruitment team at Five Star Call Centers. We look forward to hearing from you!

Support members by assisting with rewards redemption inquiries and promoting healthy behaviors through the rewards program. | 1-2 years of customer service experience, strong communication skills, proficiency with CRM software, and ability to work remotely. | Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support the administration of the rewards program by tracking member participation and redemption activities. - You will handle inbound calls and messages professionally, ensuring a positive customer experience. - You will educate members on the benefits of the rewards program and encourage participation in health-related activities. - You will document member interactions and maintain detailed records in the system. - You will collaborate with team members and supervisors to resolve complex issues efficiently. - You will adhere to company policies and compliance standards while maintaining confidentiality. What You Bring: - You have at least 1-2 years of experience in customer service or call center environments. - You possess excellent communication skills, both verbal and written. - You are comfortable using computer systems and CRM software to manage customer interactions. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote work setting. Bonus Points If You Have: - Experience with rewards or loyalty program support. - Knowledge of health and wellness programs. - Bilingual skills, especially in Spanish. - Previous experience working in a remote or virtual call center. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining Five Star Call Centers. We look forward to hearing from you!