Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members by answering questions about the rewards program and guiding them through the redemption process. - You will provide clear and empathetic communication to ensure a positive member experience. - You will document member interactions accurately and maintain detailed records. - You will collaborate with team members and supervisors to resolve complex issues. - You will stay informed about program updates and changes to provide accurate information. - You will contribute to continuous improvement by sharing feedback and suggestions. - You will manage multiple member inquiries efficiently in a remote work setting. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in rewards or loyalty programs. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate a positive attitude and the ability to work independently in a remote environment. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Familiarity with health and wellness programs or incentives. - Bilingual skills to support diverse member populations. - Proficiency with CRM software and data entry. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!