Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers promptly and courteously. - You will provide accurate information about goods and services offered by our clients. - You will handle customer inquiries and resolve issues with a positive and professional attitude. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will contribute to a team environment by sharing feedback and best practices. - You will adhere to company policies and procedures to ensure compliance and quality standards. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication and active listening skills. - You are comfortable using computer systems and software to manage customer information. - You demonstrate patience, empathy, and a customer-focused mindset. - You can work effectively in a fast-paced environment and handle multiple tasks. Bonus Points If You Have: - Previous experience with CRM software. - Bilingual language skills. - Experience in sales or upselling techniques. - Flexibility to work various shifts including evenings and weekends. What We Offer: - We offer competitive hourly pay and performance-based incentives. - We offer comprehensive training to equip you with the skills needed for success. - We offer a supportive and inclusive work environment. - We offer opportunities for temporary employees to transition into permanent roles. - We offer flexible scheduling to accommodate your availability. Ready to Apply? To join our team, please submit your resume and a brief cover letter outlining your customer service experience and availability. We look forward to hearing from you!