Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and navigating the rewards program. - You will provide clear, empathetic, and timely responses to member inquiries via phone and email. - You will educate members on program benefits and encourage participation in health-related activities. - You will document member interactions accurately in the system to ensure seamless follow-up. - You will collaborate with team members and supervisors to improve service quality and resolve complex issues. - You will maintain up-to-date knowledge of program policies, procedures, and promotions. - You will contribute to a positive work-from-home environment by managing your schedule and workspace effectively. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or health-related programs. - Strong communication skills, both verbal and written, with an ability to convey information clearly. - Proficiency with computer systems and ability to learn new software quickly. - Ability to handle multiple tasks efficiently while maintaining attention to detail. - Self-motivated with excellent problem-solving skills and a positive attitude. Bonus Points If You Have: - Experience working in a remote or work-at-home customer service role. - Familiarity with health and wellness programs or insurance-related rewards. - Bilingual abilities or additional language skills. - Experience with CRM software and data entry. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive pay and opportunities for performance-based bonuses. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being and growth. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!