Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients across various industries. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services on behalf of our clients. Your focus will be on providing high-quality, professional, and helpful service to ensure customer satisfaction and support the success of our client projects. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to company policies and procedures to ensure compliance. - You will manage call volume effectively during peak periods. - You will contribute to a positive team environment by demonstrating a helpful attitude. What You Bring: - Minimum of 1 year experience in a customer service or call center role. - Excellent verbal communication and active listening skills. - Ability to handle multiple tasks and manage time effectively. - Proficiency with basic computer applications and call center software. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a temporary or project-based customer service role. - Familiarity with CRM systems and data entry. - Bilingual abilities or additional language skills. - Previous experience in retail or service industries. What We Offer: - We offer competitive hourly pay and flexible scheduling. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive work environment. - We offer opportunities for temporary roles to lead to permanent positions. - We offer employee recognition programs and performance incentives. Ready to Apply? Please submit your application through our website or contact our recruitment team directly to join Five Star Call Centers and start making a difference in customer service today.